Trusted Agent profile · Birmingham
★★★★★
56 reviews across 2 platforms
1172 Warwick Road, Acocks Green, Birmingham, B27 6BS
Archer Bassett's office in Birmingham, at 1172 Warwick Road, is rated 3.2 out of 5 across 56 reviews on two platforms, including 55 Google reviews rated 3.3.
Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
5/5
GoogleBarry Whitehouse and Chloe Cheshire Are allways there to help, gets a letting done within a few days! I allways get updates. I would allways recomend them as a letting agent. As they go above and beyond!! Thanks keep up the good work!! Thanks Jack Steiner
Hi Jack, such kind words, thank you very much! We'll make sure your comments are passed onto Barry & Chloe.
5/5
GoogleI had a great experience with Archer Bassett in Birmingham. They promptly respond to our emails and listened to our needs. Chloe Cheshire was extremely professional, responsive, and attentive throughout the whole process. She really …
Hi Noria, we'll make sure to pass your lovely words to Chloe. Thanks for leaving us a review!
5/5
GoogleArcher Bassett have been excellent, especially Barry Whitehouse at the Birmingham office. Efficient and helpful throughout the process. Explained everything fully and kept me informed at all times. I would highly recommend as a rental company or estate agent. Thank you.
Thank you for your business over the years and all the best for your future.
5/5
GoogleStaff is cooperative especially Chloe supports us a lot during tenancy procedure, she was always there with positive attitude,she is very calm and friendly .Overall, We have had a nice experience with them.
1/5
GoogleRented a property from them this time last year, absolute shambles. The property had mould, smelt so bad of dog, we tried absolutely everything and even brought a carpet cleaner, this didn’t help. The bathroom window didn’t open, and we didn’t have a vent, woodlice infestation. We didn’t have a key for half of the windows to open them. The front door didn’t close properly, it had a big gap at the bottom letting in cold air. We was absolutely freezing considering it was September/October. Barry was an aware of this before we moved into the property. The property had a fuse board that shouldn't be there, because it has no RCD protection. And we had no certificate provided for that fuse board. The person above us was an absolute nightmare, vacuuming ridiculously early in the morning and intentionally banging on the floor. Again, Barry was aware of this before we moved in. The amount of stress I was under, while being pregnant. We was only released from the property as long as they kept our deposit, despite the many issues, such as the mould making us unwell. Ammonia from the dog urine in the carpets also caused us to be unwell, causing us to take time off work.
5/5
Google"5* Experience from start to finish. Barry at the Acocks Green Branch was professional, knowledgeable and had great … More
Wow, that is some review!! Thank you so much! We shall pass your lovely comments onto Barry and his team.
5/5
GoogleEveryone was really helpful, especially Chloe and Barry, made everything really simple and quick.
Hi Sallie, thanks for taking the time to send us a review and I will pass on the feedback to Chloe. Regards Barry.
5/5
GoogleBarry and Chloe were always attentive, replied to all my queries as soon as, well informative and knowledgeable. Overall, pleasure working with them.
5/5
GoogleNeeded a place for me and the mrs, was really limited on time literally had 2 weeks to leave old place.. did not know what to do where to go.. was told about archer bassets through a friend, gave them a call, spoke to a lovely lady (Chloe) …
Glad to have been of service! Thanks for leaving us a review, we'll pass your thanks on to Chloe!
1/5
GoogleNOT EVEN WORTH THE ONE STAR RATING DO NOT USE THIS ESTATE AGENTS - they are useless - if you ever report maintenance, always ensure you have it all recorded as existing tenants - we are still waiting for our depoist back - after weeks of this being completey. There is only one Property Manager - who is never there in the office! they all lie about what is reported so then you get penalised for this on check outs!! such bad reviews on Google and now i know why! DONT LET/RENT THROUGH THIS COMPANY
5/5
GoogleArcher Bassett managed my property for many years, as I live away from the Birmingham area, so it was important that I had a reliable letting agent. The team there have been fantastic, one of the best letting agents I've used.
Hi Matthew, thank you so much for your kind words, we do aim to please! Pleasure doing business with you over the years!
1/5
GoogleIf you rent the property i am recommended DO NOT PAY LAST RENT PAYMENT OR YOU LOST YOU DEPOSIT, THEY DO EVERYTHING POSSIBLE NOT PAY BACK, BUT PUT YOU MONEY IN THEY BUCKET
Hi, thanks for your review but this certainly is not a fair reflection of what happened. Your deposit was independently adjudicated by TDS as you disagreed with the landlord's (not our) deductions.
5/5
GoogleThe team at Archer Bassett have been great to liaise with and we are very appreciative of their support throughout our 3 year tenancy. Kerrie, Barry, and more recently Chloe, were understanding, knowledgeable, and empathetic to any issues …
Hi Tamara, what kind words, thank you very much! We'll make sure your comments are passed onto the team.
5/5
GoogleVery helpful and understanding to my situation and found ways to accommodate my needs. Also very patient as I work 12 hour shifts so wasn't easy getting hold of me.
Hi Thomas, thanks very much for your review, we're so glad we could help!
5/5
Googleam currently a tenant with Archer Bassett. The team has always been professional and quick to contact me regarding rent and tenancy matters. Communication is clear, and I appreciate that they keep the landlord updated. …
Hello Paramjit, thanks for leaving us a review; we always like to look after tenants and landlords alike!
5/5
GoogleThe guidance and support Barry Whitehouse has provided throughout the letting of our property has been brilliant. From our very first enquiry, he stayed in touch in a thoughtful, non-pushy way, …
Wow, that's amazing to read, thank you very much! Barry and his team always work hard to find the right (not just the first) tenant for all of our landlords.
5/5
GoogleTeam was very supportive and helpful. My new property was let out within a few weeks. Overall service was amazing.
Thanks very much for your kind review; our team work hard to find the right tenant quickly to minimise any void periods.
5/5
GoogleGreat team at Archer Bassett - have been managing two B2L homes in Acocks Green for the last 15 years
Hi Raj, thanks very much! We love hearing that our landlords appreciate our hard working team!
1/5
GoogleI live in a house that's made into 2 flats, I own the front garden and the lady upstairs rents from a private landlord. The landlord told me he was going to maintain the back garden which was overgrown. Archer Bassett take the rent for it. There are so many rats running around and also dead rats which I have to remove, I can't have my windows open due to the amount of flies coming into the window. I have spoken to this estate agents 3 times about this. They tell me that the owner is ignoring their emails. I'm stressed out now and my cats are injuring themselves on all the stingers and thorns that are in there. if nothing is done I will bag the dead rats up and drop them off at the estate agents. All they care about is their money.
1/5
Google1 word- AVOID Do not use this company for any services if you know what’s best for you guys They withheld a holding deposit for no good reason and were extremely unhelpful when i brought it up Total time wasters, I recommend you AVOID these agents at all costs Or else you’ll regret it. P.S their responses are completely untrue, do NOT use this service
Hello, thank you for your comments. However and as you are aware, this is not a fair reflection of the situation. We obviously will not post the reasons publicly but when we tried to explain them to you you hung up on us and this was after a torrent of vile verbal abuse from your mother towards several members of staff over multiple (recorded) phone calls.
5/5
GoogleAlways pleasant and helpful
Thanks for taking the time to leave us a rating!
5/5
GoogleThe letting agent was professional, friendly, and very responsive throughout the whole process.They made the rental process smooth and stress-free, from viewing to signing the contract.Communication was excellent, any questions I had were answered quickly and clearly.They were transparent about all fees and explained everything thoroughly.
5/5
GoogleNever any issues the team have always been good
5/5
GoogleAlways a friendly, professional and speedy service. Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Archer Bassett's Birmingham office has 56 reviews across two platforms: 55 on Google, 1 on Yell.
Archer Bassett Birmingham is rated 3.2 out of 5 across all 56 reviews, and 3.3 out of 5 on Google from 55 reviews.
Archer Bassett Birmingham, 1172 Warwick Road, Acocks Green, Birmingham, B27 6BS.
