Trusted Agent profile
★★★★★
855 reviews across 4 offices and 4 platforms
Andrew Reeves has four offices, in Bromley, Beckenham, Orpington and London. Together they have 855 reviews on four platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 4 offices
2
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
13
Reviews on Trustpilot
All 4 offices
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Andrew Reeves's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleReally great service from Max and the team. Max responded promptly to emails and was always super helpful when I had any questions. I viewed a property and put in an offer and they had everything ready to move in within a fortnight. Thank you.
Thank you for your brilliant 5* review and thank you for your kind words Lucy. Best wishes, Lucy, Customer Relations.
5/5
GoogleFirst class service in a first class way.
5/5
GoogleThey are providing service professionally with speedy response and reply for all questions you had patiently. Really appreciate the team especially Maisie who explains everything in detail I am very happy with them
Thank you for your thoughtful 5* review Benson! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleBest experience i ever had with an estate agency. Karl was very supportive and helpful in every step of the process starting from-viewing till i received my keys on the day of move in.
Thanks Seshasai for the wonderful 5* review, recommendation and considerate comments regarding your experience with Karl and our Bromley branch. Best wishes, Lucy, Customer Relations.
1/5
GoogleMe and my partner had very disappointing experience and very poor customer service from assistant manager called Greag. He unfortunately had to show us property twice and was so no interested to explain about the property he want to let, he never made a call he say he will nether email send to arrange for the meet up. Same as well he didn’t show us the garden of the houses as he needed to unlock a door saying that he don’t have a key. I must say I never ever saw any person who don’t like his job like Greag and letting people off to further cooperate processionally. I will dismiss Andrew Reeves Beckenham.
Hello Nat, I'm sorry to hear about your disappointing experience with us. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleWe are very satisfied with the service from Andrew Reeves while renting our house in Orpington area. They are very professional and approachable.
Many thanks for your marvellous 5* review Ganesh. Best wishes, Lucy, Customer Relations.
1/5
GoogleNo to sure about whole company, but this branch doesn’t deserve even a star. Where do i start, we rented 30/08/24 through this agency a two bedroom house. When my partner collected keys and went into this house he got shock. The house was an absolute mess. There were no cleaning at all, but the worst was is when he went to the kitchen and on the floor was water dripping from the pipe, under sink was the same. When he opened a kitchen cabinet he was even more shocked when he saw a black mould. Mould everywhere, literally the whole wall is just one big mould. As we didn’t have any other option at this moment and we already paid money we had to move in with our 22month old child. The constant smell of damp and high humidity 80% is always in this house. We reported about this issue straight away and STILL no one cannot tell will it be fixed and if yes how and when, or it won’t happen at all. Agents there trying to lie and hide information. One said that they never inspected this place before and second said that he inspected this house a year ago and there were never mould. However, the mould is there and strong smell of damp also, and it’s clearly been there for few months before we moved in. Moreover, when a landlord decided to replace a broken boiler, workers left two big screws in the wall which was right next to a baby cot and 10cm above the floor. I went straight away to the branch and showed pictures and videos and they all agreed that that’s just ridiculous. However, it’s already passed 3 days and no updates and two big and sharp screws in a baby room next to a baby cot still there. Absolute disrespect towards customers who actually paying money.
Hello Анастасия, I'm very sorry to hear about your experience. Please contact us at review@countrywide.co.uk with full details so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
GoogleGreat customer service from Max he was very supportive and helpful. Definitely recommend.
Thank you Daniel for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
5/5
GoogleBianca was incredibally friendly and helpful. She answered all the questions I had and explained all the processes in a very easy to understand manner. Incredibally friendly and knowledgeable, highly recommend! :)
Thank you Larisa for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleAlthough I decided not to go with the property I viewed with Andrew Reeves. I cannot but express the outstanding service provide by Max and Idris. Both were very courteous with our needs and with what we’re looking for. You can expect quick responses and a desire to find what’s best for you if contact them.
Thanks for the excellent 5* review Lucas! Thanks for your thoughtful comments about Mark and Idris and our Beckenham team. Best wishes, Lucy, Customer Relations.
5/5
GoogleCole is the best! If there was an option for 10 stars then I will easily go for it. Very helpful, very professional, he knows how to conduct viewings and how to show you other options in case you don’t like the ones presented.
Thank you for taking the time to leave us this amazing 5* review Andreea. Kind regards Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
5/5
GoogleBest professionals
5/5
GoogleVery helpful people with expert local knowledge
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
5/5
GoogleRichard and Ross are both very friendly. Every interaction with them have been very professional and things were dealt with quickly. Highly recommended!
5/5
GoogleI had a great experience with Ross and Richard, and would recommend them unreservedly. They were always professional and efficient, and are also just very nice guys. Thank you both for your help.
5/5
GoogleExcellent personalised service. Highly recommended. Very good communication. Will always go the extra mile to provide the best service.
5/5
GoogleFrom the outset of our relocation journey from Belgium to a charming apartment in Islington, London, the team at Andrew Reeves, notably Karl, Sarah, and Ross, exhibited an unprecedented level of support and professionalism. Navigating the complexities of a move abroad came with its own set of challenges, many of which were unfamiliar and at times, downright overwhelming. However, the Andrew Reeves team effortlessly streamlined the UK’s administrative processes for us, showcasing not only their industry expertise but also a genuine dedication to assisting their clients. What distinguished Andrew Reeves from other companies we were in contact with was their unparalleled responsiveness and support. They weren't just facilitating a business transaction; they were nurturing a relationship grounded in trust, and guiding us every step of the way with personalized advice and solutions tailored to our needs. The check-in process was straightforward and seamless, characterized by their meticulous attention to detail and a structured yet flexible approach. Even during the most frenetic phases of the move, they maintained a steady line of communication, promptly addressing our emails and requests with thoughtful and comprehensive responses. Karl, Sarah, and Ross imbued the entire experience with a sense of ease and certainty, transforming what could have been a stressful endeavor into a smooth and enjoyable transition to our new home. We cannot recommend Andrew Reeves highly enough. Their adept handling of our move has not only earned our utmost respect and appreciation but also our highest recommendation for anyone seeking a dependable partner in finding their new home.
5/5
GoogleWe have used Andrew Reeves as our residential property advisers for many years now. Their level of service and knowledge of the market are unmatched.
5/5
GoogleGreat service. Andrew Reeves helped me purchasing a flat in SW1. Very efficient, responsive, provided me with update of the progress regularly. Many thanks to Ross and Richard. Both of them have been very helpful. So much better than some other agents I dealt with in the past.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley has the most, with 280 reviews rated 4.6 out of 5, followed by Beckenham with 239.
Yes. In The Trusted Agent 2026 awards: Andrew Reeves, Orpington won Trusted Agent; Andrew Reeves, Beckenham won Trusted Agent.
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