Trusted Agent profile
★★★★★
855 reviews across 4 offices and 4 platforms
Andrew Reeves has four offices, in Bromley, Beckenham, Orpington and London. Together they have 855 reviews on four platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 4 offices
2
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
13
Reviews on Trustpilot
All 4 offices
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Andrew Reeves's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleABSOLUTELY TERRIBLE SERVICE!!!! I vacated the property in 25th of November and I concented to the deduction of a sum for the damages. After 7 weeks they told me that they need to deduct the …
Hello Zuhail, I'm sorry to hear about your experience and the frustration you've faced regarding the deposit release. Please reach out to us at review@countrywide.co.uk so we … More
5/5
GoogleAbsolutely brilliant service from Maisie. As well as limited availability due to my work, I had a very complex situation with my ID and it was handled discreetly, confidently and with the utmost respect. I am used to having a lot of …
It’s really lovely to read another 5* review and recommendation Matthew. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
5/5
GoogleThe team were great from start to finish! Informative, helpful, considerate (moving gift) and good fun. Thank you for your help Andrew Reeves Orpington.
Thank you for your 5* review Sam. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleI can’t recommend Andrew Reeves enough!! My agent (Emma) was so helpful and accommodating, I found a perfect home for myself without the hassle that is typical in the London rental market!! I was …
Many thanks for the great recommendation, 5* review and your kind words Favor. Best wishes, Lucy, Customer Relations.
1/5
GoogleDO NOT RENT FROM THIS AGENCY, DECEPTIVE, MANIPULATIVE, AND DISGRACEFUL If you value your money, sanity, and legal rights, AVOID this agency at all costs. They are nothing but predators, using delays, lies, and manipulation to cheat tenants out of their deposits. Here’s how they TRIED (and FAILED) to scam me: 🔹 Calculated Deception, At first, they act friendly, responsive, and professional to gain your trust. But once you’ve signed the contract, you’re nothing to them. They ignore emails, delay responses, and push you around like you have no rights. 🔹 A Scheme to Make You Lose Your Legal Protection, They had my checkout report and deposit deductions ready for months but purposely stayed silent. Why? Because they were waiting for my deposit insurance to expire, so I’d have no legal way to fight them. 🔹 The "Oh Crap, He Fought Back" Moment, When I called them out and threatened legal action, they suddenly pulled £288 out of thin air for so-called “cleaning.” When I demanded proof, they panicked and dropped it to £100. So what was it? £288 or £100? Exactly, pure fraud. 🔹 Charging Me for Things I Left as a Courtesy, They even tried to charge me for items I left for the next tenant out of kindness. They manipulated the checkout report to make it look like I left damage when in reality, I was just being considerate. 🔹 Delay, Ignore, Pass the Blame, Instead of addressing concerns, they ignored emails for weeks, then passed me to different people so no one had to take responsibility. A pathetic attempt to exhaust tenants into giving up. 🔹 Only Backed Down When Forced, I had to drag them through a formal dispute to get my money back. And guess what? I won. They had no real evidence, just excuses and a desperate attempt to steal money. This Is Not Mismanagement, It’s a Business Model. They intentionally delay, manipulate, and deceive tenants to force them into a position where they can’t fight back. It’s predatory, unethical, and disgusting. If you rent from this agency, EXPECT: - Stolen deposits -Ignored emails - Fake charges - Endless delays - Legal battles just to get what’s yours This agency shouldn’t just be avoided, it should be shut down. They exist to exploit tenants and cheat them out of their rights. 🛑 Future tenants, take this warning seriously. They will smile in your face while setting you up to be robbed later. Do not give these people a single penny. I got my money back, but they should NEVER get another tenant again. Share this everywhere. Let the world know.
Hello Abderrezak, Thank you for sharing your detailed feedback with us. I'm truly sorry to hear about your experience and the issues you faced. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
1/5
TrustpilotDO NOT RENT FROM THIS AGENCY, DECEPTIVE, MANIPULATIVE, AND DISGRACEFUL
If you value your money, sanity, and legal rights, AVOID this agency at all costs. They are nothing but predators, using delays, lies, and manipulation to cheat tenants out of their deposits. Here’s how they TRIED (and FAILED) to scam me: 🔹 Calculated Deception, At first, they act friendly, responsive, and professional to gain your trust. But once you’ve signed the contract, you’re nothing to them. They ignore emails, delay responses, and push you around like you have no rights. 🔹 A Scheme to Make You Lose Your Legal Protection, They had my checkout report and deposit deductions ready for months but purposely stayed silent. Why? Because they were waiting for my deposit insurance to expire, so I’d have no legal way to fight them. 🔹 The "Oh Crap, He Fought Back" Moment, When I called them out and threatened legal action, they suddenly pulled £288 out of thin air for so-called “cleaning.” When I demanded proof, they panicked and dropped it to £100. So what was it? £288 or £100? Exactly, pure fraud. 🔹 Charging Me for Things I Left as a Courtesy, They even tried to charge me for items I left for the next tenant out of kindness. They manipulated the checkout report to make it look like I left damage when in reality, I was just being considerate. 🔹 Delay, Ignore, Pass the Blame, Instead of addressing concerns, they ignored emails for weeks, then passed me to different people so no one had to take responsibility. A pathetic attempt to exhaust tenants into giving up. 🔹 Only Backed Down When Forced, I had to drag them through a formal dispute to get my money back. And guess what? I won. They had no real evidence, just excuses and a desperate attempt to steal money. This Is Not Mismanagement, It’s a Business Model. They intentionally delay, manipulate, and deceive tenants to force them into a position where they can’t fight back. It’s predatory, unethical, and disgusting. If you rent from this agency, EXPECT: - Stolen deposits -Ignored emails - Fake charges - Endless delays - Legal battles just to get what’s yours This agency shouldn’t just be avoided, it should be shut down. They exist to exploit tenants and cheat them out of their rights. 🛑 Future tenants, take this warning seriously. They will smile in your face while setting you up to be robbed later. Do not give these people a single penny. I got my money back, but they should NEVER get another tenant again. Share this everywhere. Let the world know.
Good morning Abderrezek, This is the profile of "Andrew Reeves" an estate agency in Central London - Westminster and Belgravia. We are not the same agency as "Andrew Reeves Countrywide" that operates in the Bromley, Kent area. As we are a separate company, I am unable to help you with the problems you have experienced. Please could you amend your review?
1/5
GoogleAbsolutely terrible service!!!! It has been 4 months since I vacated the property, I've concented to all the deductions but they still haven't released the deposit. I email them every week but to no avail. I request a formal complaint the results came telling me about all the dates that we exchanged emails but still no news of the deposit. This agency has to have the worst service towards tenants.
Thank you very much for your three star Google rating. We’re working hard to keep improving our services, and really appreciate your feedback. We also hope to see you again soon. Many thanks, Lucy, Customer Relations.
5/5
GoogleTruly top professional service received from Karl and Mollie
5/5
GoogleMax was great! He explained the process of letting very clearly to me and kept me updated all the way from when my offer was accepted to my move in date. Would definitely recommend! 5* thank you Max
Many thanks Jenna for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
5/5
Google"The team at the Bromley office was very friendly and helpful throughout the process. A special thanks to Karl for his professionalism and support!"
Many thanks for your marvellous 5* review Agostina. Best wishes, Lucy, Customer Relations.
5/5
GoogleAbsolutely fantastic service. The team supported me with renting out my property and running a full managed service. The whole team is very knowledgeable on the topic, very good at keeping the process moving forward at pace and overall provided me with a lot of confidence from start to finish.
Thank you for taking the time to leave us your 5* review Jack! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery helpful and good communication. I recommend their services! Richard is experienced and knowledgeable, making the process smooth and efficient.
5/5
GoogleThe staff is extremely helpful and kind, especially Emma and Maisie. They quickly found a house for us and made the entire documentation process smooth and hassle-free. Thanks to their efficiency, we are now living comfortably. I highly recommend their services to you as well.
Many thanks for your fantastic 5* review and recommendation. I will of course pass on your kind hearted words to our Orpington branch. Best wishes, Lucy, Customer Relations.
4/5
GoogleWe have been very happy with Andrew Reeves service and quick response to any queries we have had, would recommend them if you need a letting agent
5/5
GoogleRating only, no written review.
Thank you so much for your fantastic 5* review. We really appreciate it. We are absolutely thrilled to hear that you loved your experience with us - your satisfaction is our top priority, and we look forward to helping you again. Lucy, Customer Relations Team
5/5
GoogleMax and Adam were fantastic! They made the process of finding a rental property so smooth and stress-free. Their professionalism and dedication were evident every step of the way. Highly recommend this estate agency for anyone looking to rent!
Thank you Giacomo for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
1/5
GoogleAvoid at all costs! If you value your sanity
Hello Adoris, I'm sorry to hear about your experience. We strive to provide excellent service and it's concerning to hear that we may have fallen short. Please reach out to us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleI got in contact with andrew reeves In Bromley in regards to an old certificate That was issued in 2016 that I required for a property. I was astonished when Mollie Thomas Replied within hours of my email with the information that I required in the email. It is rare for a company to support forwarding on this information as they Have lots of work to do in regards to current landlords and tenants. I can’t thank them enough for their support in this matter. What a great agency focusing on the needs of their past clients thank you.
Thank you for taking the time to share your experience and for your wonderful 5* review Annabelle! Kind regards, Lucy, Customer Relations.
5/5
GoogleFirst class service in a first class way.
5/5
GoogleRating only, no written review.
5/5
GoogleHighly rate these property managers. Bought my flat through them decades ago and now they are managing it for me. Personal, dedicated, friendly, professional service: I can’t fault them.
5/5
GoogleAndrew Reeves is a very professional Real Estate Agent, with a great team catering very efficiently and seamlessly to all our needs with our rented flat in London. I highly recommand their services.
5/5
GoogleAndrew Reeves have managed our property since we purchased it in 2006 and we have been very pleased with their professionalism at dealing with finding tenants and all aspects of management. We really felt our property was in safe hands. We recently sold the apartment and were impressed at how quickly they found us a buyer and then dealt with all the ups and downs of the selling process, liaising with all parties involved and keeping us updated at all times. Richard Phillips was extremely helpful throughout and really made a difference in keeping the transaction going through some very stressful times to reach a successful conclusion. Thank you Andrew Reeves.
5/5
GoogleWe are very impressed by the service of Andrew Reeves in helping us to let & manage our property for the last few years, and finally complete the sale of our apartment this month. Throughout the few years of agency relationship, I found Patrick and his colleagues most professional, responsible, responsive and efficient. Patrick is particularly capable in assisting both sides in following up the whole sale process in a very effective manner. We will not hesitate to recommend Andrew Reeves to our friends for the above property service.
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Bromley has the most, with 280 reviews rated 4.6 out of 5, followed by Beckenham with 239.
Yes. In The Trusted Agent 2026 awards: Andrew Reeves, Orpington won Trusted Agent; Andrew Reeves, Beckenham won Trusted Agent.
Tell us what you need and up to 3 trusted local agents will be in touch.
