Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAndrew Reeves has been managing the tenancy of a friend's flat in Millbank House for some years now. Today (19/04) I was cleaning the flat for my friend and accidentally locked myself out. The agency swung into action and associate Carl immediately walked down from the agency office to let us in (having requested appropriate ID). He was courteous, efficient and polite. An excellent ambassador for Andrew Reeves.
Ian · 11 October 2023 · Andrew Reeves London
Agent replied · 25 August 2024
Thank you very much for the compliments Ian. It was a pleasure helping you out.
★★★★★ 5/5
GoogleI received a fantastic service from Richard. He found excellent tenants for my flat very quickly, provided a bespoke service by catering to my requirements and pushing boundaries to make the deal happen. I can highly recommend this agency.
Vadim · 11 October 2023 · Andrew Reeves London
Agent replied · 25 August 2024
Thank you for the review. It was a pleasure helping you.
★★★★★ 5/5
GoogleThe team at Andrew Reeves, led by Richard Phillips, let my flat within a couple of days of listing! They know their market well, are highly proactive and you can actually speak to them like real people (unlike the larger chains who are inflexible and often holier than thou). I can highly recommend this company. Give them a try. I hope, like me, you’ll be very pleased.
Dr · 11 October 2023 · Andrew Reeves London
Agent replied · 25 August 2024
Thank you Dr Patel. It has been a pleasure finding you a new tenant.
★★★★★ 5/5
GoogleRating only, no written review.
Josh · 29 September 2023 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you Josh for taking the time to leave us a 5* review.
★★★★★ 5/5
GoogleRating only, no written review.
Ankur · 29 September 2023 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for your 5* review.
★★★★★ 5/5
GoogleFrom the viewing to moving in everything was a super smooth process. Thanks a lot Max!
Philipp · 29 September 2023 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for your excellent 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThey are one of the best in town. From viewing to passing over the keys, they are class. I would recommend them to anyone looking for a new house and want their move to be hassle free.
Apoorva · 29 September 2023 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for your excellent 5* review and kind words of our dedicated team. It is great to see that you would recommend them. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIt was a mess, & stressed situation when we visited the actual house after paying Andrew reeves. After repeatedly asking them for weeks and even while making the payment whether the things like the bathroom stuff, kitchen and garden that needed a repair were sorted or not they simply lied that it was but when we went to see the house we saw both was sorted moreover the house was very very dirty it wasn’t even cleaned leave about professionally cleaning.the floors of all the rooms, the kitchen counter and shelves were sooo dirty and add on the attic door was broken and was hanging, the gas hove wasn’t working in short it wasn’t in livable condition with a Toddler and when we tried to contact them (both by calls & emails) they didn’t even bother to reply back, next morning again we called them and then they said it was the owner’s responsibility to look after the maintenance and we where like you should have told us that before as we repeatedly kept on asking you about the same they said nothing to us at all before. It was a shock for us and then the owner said they have already Andrew reeves for all the works and weren’t aware of the gas & attic situation but they didn’t. Even as I write the house hasn’t been professionally cleaned but we had to move in as there’s as no other option. It’s dirty and we are spending more money in making it clean.
Feels like cheated and completely let down by Andrew reeves.
AsianBeautySarmistha · 29 September 2023 · Andrew Reeves Bromley
Agent replied · 24 August 2024
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleRating only, no written review.
Jayson · 13 September 2023 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Thank you for taking the time to leave us a 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleDo not use. They make mistakes in their service then try to shirk their responsibility and try to blame the landlord then the tenant. Proof available on request.
Deena · 13 September 2023 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Hi Deena. We are very sorry to hear of your dissatisfaction of the service you have received. I understand this is in relation to utility bills and I can see the Branch Manager has tried to help you with your query. I note branch has sent you the complaints process to try to help move this forward so if you remain in dispute you are free to contact our Customer Care team. Alternatively if you can send further feedback to review@countrywide.co.uk and we will happily direct this appropriately for you. Graham, Customer Relations
★★★★★ 5/5
GoogleWe have recently received a professional and well executed rental experience from the team in Orpington and we are thrilled how easy and comfortable everything has been. The online portal has made all the processes much more easier for us.
Roxana · 13 September 2023 · Andrew Reeves Orpington
Agent replied · 10 June 2024
Thank you Roxana for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleIncompetent
MIGUEL · 26 August 2023 · Andrew Reeves London
Agent replied · 25 August 2024
Hi Miguel. Thank you for taking the time to leave a review. We do not recognise your name against any of our active tenancies or ones in the referencing stages. We are based in Westminster, Central London and wish to check this review is for us and not another similarly named agent elsewhere?
★★★★★ 5/5
GoogleGreat communication at all times. Would highly recommend!
Jamie · 26 August 2023 · Andrew Reeves London
★★★★★ 5/5
GoogleFriendly and helpful team, nothing is too much trouble and they go the extra mile. I would recommend them highly.
Joanna · 26 August 2023 · Andrew Reeves London
★★★★★ 5/5
GoogleGreat team. I would like to thank you all for the great help and support! The team works extremely efficiently and I felt that everything was always under control and felt easy!!
Margaux · 26 August 2023 · Andrew Reeves London
★★★★★ 5/5
GoogleGreat agency, very professional and helpful. Always giving updates and ensured a smooth process from the first call to moving in to the flat. Thank you Richard !
Maya · 26 August 2023 · Andrew Reeves London
★★★★★ 5/5
GoogleFollowed the advice from other reviews about this agency and am really pleased I did. These agents are refreshing: really personable, friendly, respectful, communicative and great to work with.
Lautie · 26 August 2023 · Andrew Reeves London
★★★★★ 5/5
GoogleTrustworthy and professional agency. Ross was really helpful in my property search. Highly recommend Andrew Reeves!
Charlotte · 26 August 2023 · Andrew Reeves London
★★★★★ 5/5
GoogleRichard and Ross were exceptional in the way they communicated with me and keeping me up to date with my purchase, seamlessly, a credit to their profession.
Keep up the good work 👍 …
Luis · 26 August 2023 · Andrew Reeves London
★★★★★ 5/5
GoogleReally great service which felt very genuine. Acted as a trusted advisor rather than just a sales person. They also went over and above which meant that living in the north of the UK it became very easy to sell a property in London. Would strongly recommend them
Ann · 26 August 2023 · Andrew Reeves London
★★★★★ 4/5
GoogleAndrew Reeves Estate Agents has taken care of two family properties over many years. I highly recommend their services for managing all aspects of rental and purchase/sale processes. They have been very efficient in providing potential tenants, manage and timely solve any problem at the properties and efficiently assisting with the sales. They know the area very well and have a good understanding of the property market.
Ale · 26 August 2023 · Andrew Reeves London
★★★★★ 5/5
GoogleWe have been using Andrew Reeves off and on since we bought our flat in London in 2006. They found us a good and reliable tenant straightaway and managed the let. Unfortunately there was a leak in the flat that we were unaware of until it became apparent underfoot! In 2010 Andrew Reeves managed the rectification and insurance issues - they managed the various contractors over the many weeks it took to dry out and rebuild water damaged walls, right through to new flooring being installed. We then used the flat ourselves for a number of years until 2019. We instructed Andrew Reeves to find a tenant and again they secured a tenant quickly for us. Following that tenant we decided to update the flat - new flooring, decorating & new furnishings. Hats off to the various personnel from Andrew Reeves that managed all this for us and then again secured a tenant with minimal void time. In the meantime Andrew Reeves took over a different and very difficult let we had with an other agent in London. They sorted it right out and we used Andrew Reeves to sell that flat in the end. I could go on and on, but the message is that I would most definitely recommend Andrew Reeves.
Kath · 26 August 2023 · Andrew Reeves London
★★★★★ 1/5
GoogleLandlords beware of this Company. Andrew Reeves countrywide. The Beckenham Branch Letting staff Millie Bowley and Feyi are incompetent and dishonest. They set me up. They put a tenant- Mr Daniel MItchell with fake employment references in my property, gave him all existing sets of entrance keys to my property so I don’t have access and then quite literally put up barriers all over the place. They’ve ignored my correspondence, covered for one another. Their appeals process is non existent. All departments in Countrywide are unhelpful as is the regional manager James Arnold. Im owed the rent stipulated in the signed agreement. The only way forward now is to commence eviction proceedings.
Marianna · 26 August 2023 · Andrew Reeves Beckenham
Agent replied · 25 August 2024
Hi Marianna
I am sorry to hear of your dissatisfaction. As you know the service provided was an introduction only one which means we were only tasked with finding you a tenant. We did not retain your keys because we were not managing the property on your behalf and we had not received instructions to the contrary. I can see a full investigation has taken place in relation to this and a final complaint response has been sent to you directly. Graham, Customer Relations
★★★★★ 5/5
GoogleI recently rented a property in July through Andrew Reeves. The agency was very helpful, highly responsive, courteous, and professional from start to finish, particularly Abbey who did an excellent job. Would use again for future tenancies.
A · 26 August 2023 · Andrew Reeves Beckenham
Agent replied · 25 August 2024
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
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