5/5
Really good service, by Max!
Agent replied · 8 November 2024
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.

Trusted Agent profile
★★★★★
855 reviews across 4 offices and 4 platforms
Andrew Reeves has four offices, in Bromley, Beckenham, Orpington and London. Together they have 855 reviews on four platforms, rated 4.6 out of 5 overall.
839
Reviews on Google
All 4 offices
2
Reviews on Facebook
All 4 offices
1
Reviews on Yell
All 4 offices
13
Reviews on Trustpilot
All 4 offices
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Andrew Reeves's four offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Andrew Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
Really good service, by Max!
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
4/5
Looking out for rentals in London can be a stressful thing altogether and I've registered myself with so many property agencies many don't even bother contacting you. Kelly showed me a number of flats over the span of weeks and when I finally found one I liked, she was honest and i would think in a fair manner, allowed me to express my interest in renting the property and get myself considered as a tenant (some just ignore you if you have questions pertaining to the property let alone put you in the list for consideration by the landlord). I was also going away for a prolonged period before the move-in so keys had to be kept with them for a couple of weeks before I came back. Good thing that was acceptable! Otherwise i would have to look for another place elsewhere. All in all a pleasant experience with Kelly and rest of the team from the branch! Keep up the good work! If there was one thing to improve on, it would be tolerance for time taken to gather reference as sometimes it can be a challenge to sought the right person in a large organisation to be one's reference plus also not everyone's boss reside in the same country (there was a requirement for someone with a local number).
Thank you for taking the time to share your experience and for your great review! Kind regards, Lucy, Customer Relations.
5/5
My heartfelt gratitude to this company for all the help and for listening. The process of application, getting the house and finally, moving in was very systematic. Although there were some mishaps, not with them, but with other people, the agents were really helpful and reassuring that we will have a house by the 1st of December. Thank you very much Andrew Reeves.
Thank you for your thoughtful 5* review Coleen! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
I would like to give thanks to the lettings agents of this company for helping us achieve one of our goals in having our own flat to rent. They were all very helpful, approachable and kind to us throughout the process. More importantly, I would like to thank Ms. Kelly Harrington for taking the time to listen and pay attention to the concerns we raised since from the beginning and helping us to have a smooth and continuous process throughout. If it weren’t for her, we wouldn’t be able to get the new flat that we have always hoped of having. She’s truly an asset to the team. Overall, we thank you to the team. More power.
Thank you for taking the time to leave us your 5* review Hannah! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Fantastic service and efficiency dealing with Erman and Max. Would highly recommend as they made the whole process as stress free as possible. Five Stars
Thank you for your excellent 5* review, recommendation and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
Telephoned today to ask for a check in inventory dating back ten years ago. Was not very hopeful but Alexia Panayiotou was very helpful and managed to locate the file for me and emailed it over straight away! Thanks Alexia
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
5/5
Exceptionally helpful team who were proactive in helping us locate a new property, they made the process super easy and even gave us a nice gift box to celebrate moving into our new property. 10/10 service
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
Kelly Harrington is a fantastic agent. She was very supportive, attentive and very explicit. She is very professional and engaging. Thanks for your service.
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review.
5/5
Big thank you to Kelly and the whole crew for making our move to the new place such a breeze! Everyone in the office was super helpful and friendly. Really appreciated the top-notch service. Lucas
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
4/5
Special thank you to Kelly Harrington who was very focused and friendly person .she knows very well what I was looking for. She is definitely an asset to the team .I did speak with some other members from the office but was not happy with their approach. But Kelly is remarkable. She understood our requirements and urgency well and have us the best service .
Thank you for your excellent review. Kind regards, Lucy, Customer Relations.
5/5
Recently moved into a flat managed by Andrew Reeves. I was assisted throughout the entire process by Maisie, Kelly and Kayleigh. The procedure was very simple and straightforward, and everything was explained to us clearly and concisely. Most paperwork was also done electronically which was very helpful. In fact, Kelly had phoned me to inform me of a property coming to market soon that matched my requirements before putting it on the market - and it was the one I liked and took in the end! However, most importantly, the staff members that helped me secure the property were very friendly and highly professional. The same cannot be said of some other estate agencies in the area, many of whom can be rude and condescending. Nothing of that sort here! Can highly recommend this particular branch of Andrew Reeves, top service! In Summary: The Good: 1. Professional, friendly and competent service. 2. Flexible viewings, they realize that some of us work(!) and not always free anytime! 3. Easy, painless paperwork procedure. Suggestions for improvement: 1. We have a dual energy electric meter in our flat - but not sure which reading is which as they weren't labelled, which made sending the first meter reading to the energy company a little tricky. Not a big deal, but would have been great to have these labelled in the future ahead of a new tenant move in! :)
Many thanks for your marvellous 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
5/5
I cannot stress enough how fantastic Erman and Alexia from the agency have been in assisting me in securing a stunning 1 BHK property in Bromley, London. From the very beginning, they went above and beyond to help me, making the entire process an absolute breeze. They expertly coordinated viewings, showcasing the most beautiful apartments and guiding me every step of the way until I secured the flat of my dreams. Their professionalism, dedication, and personable approach truly set them apart. I'm beyond grateful for their exceptional service, and I wholeheartedly recommend Erman and Alexia for anyone in search of their perfect home.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
It was an amazing experience. Well-detailed about all information and patience with their clients. Customer service is top notch
Hi Sarah, thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
Followed the advice from other reviews about this agency and am really pleased I did. These agents are refreshing: really personable, friendly, respectful, communicative and great to work with.
5/5
Rating only, no written review.
5/5
Worked with Andrew Reeves for many years and found them to be professional and helpful.
5/5
Best experience I had in 40 years the whole team king professional on spot they saved my life !! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️
5/5
Very professional and nice people, Ross and Richard were amazing! Would recommend
Thanks very much David. It has been a pleasure dealing with you too.
5/5
Despite the difficult market conditions, Richard and his team did an outstanding job in finding a buyer for my property quickly.
5/5
I highly recommend Andrew Reeves Westminster. They are always very responsive and flexible. As a tenant, it's by far the best agency I've worked with!
5/5
Andrew Reeves, specifically the agents Richard and Ross, have been extremely helpful and professional and have made the process of moving into a new property very smooth. Would recommend Andrew Reeves!
Hi Isabella, It was a pleasure for all of us helping you. Hope you and your friends enjoy the flat. Please don't hesitate to contact us if you need any help in the future.
5/5
Just wanted to take a moment to recognize the professionalism and genuine kindness shown to us by your agent, Ross. He truly went above and beyond in terms of helping us find a home, and he really stood out amongst all the other agents we worked with. Gratitude to you Ross!
5/5
Ross Culbertson did a great job when we purchased an apartment. Could not have been more helpful during sale / purchase process or after. Well done Andrew Reeves Estate Agents all round.
Thanks for the review Henry. It was a pleasure helping you. Please don't hesitate to contact us in the future if you need any assistance.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Bromley has the most, with 280 reviews rated 4.6 out of 5, followed by Beckenham with 239.
Yes. In The Trusted Agent 2026 awards: Andrew Reeves, Orpington won Trusted Agent; Andrew Reeves, Beckenham won Trusted Agent.
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