Trusted Agent profile
★★★★★
870 reviews across 2 offices and 3 platforms
Ad Hoc Property Management Ltd has two offices, in Angel and Birmingham. Together they have 870 reviews on three platforms, rated 4.4 out of 5 overall.
222
Reviews on Google
All 2 offices
81
Reviews on Facebook
Business-wide
567
Reviews on Trustpilot
Business-wide
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Ad Hoc Property Management Ltd's two offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
TrustpilotPleasant Experience
Had a very pleasant experience with ad hoc. Never had any problems with Martin (estate agent) which is a rarity nowadays. Any issues i had would be resolved promptly & effectively. Would highly recommend if you are looking for some cheap shared housing, if you travel for work frequently or if you are a uni student like i was.
1/5
TrustpilotThe company is a complete scam
The company is a complete scam, please avoid at all costs as both, the tenant and a property owner. I personally strongly suspect that the reviews here must be fake. I went for a viewing for a whole property to be rented by two people, a room each.They offered to rent the place as it is or pay a bit more to have the kitchen fitted and bills included.We decided to take the place and pay more for them to fit the kitchen. The agent promised a cooker, a washing machine and a fridge.I was a bit skeptical on this, so I asked about it multiple times at different days and intervals, each time we were reassured it will be done. The agent even said they have spoken with their manager and it's all confirmed - the three items will be fitted - no worries at all! He said he'll even try to get the bathroom polished up. Well you can guess what happened next - we paid the holding deposit, said no to other places, and come closer to the move in date, they went back on the word the agent made.The reasons for this warried, the agent said that they changed this as a policy a day before we agreed to rent the place. The next call he said they are only doing this for houses with 4 rooms and on the next call houses with 3 rooms.Whats sad is that the stuff they'd need to fit costs £400-500 in total on Amazon. The real price for them is in the £250-300 range, since they can write off VAT and business expense it. That's basically two weeks license fee for one room. In fact if you account for all the costs, such as referencing any new tenants via 3rd party, reputation damage, agent time and fuel to rent the place out again, I strongly suspect they lose money on not providing these items and losing us as potential tenants. When I spoke with the manager about this, to me, it was clear it's not the first time she's dealing with people complaining about such lies during the viewing process.She started by phrases along the lines of "I have a waiting list for this house", "guardianship isn't for everyone", and progressed all the way to saying that she will put the house back on market right away and we can't have it. Right now, I'm screwed, since I have no place secured to live at and no time left. She knows it and exploits that to get people to rent their run down houses after lying to fit the houses with certain things during the viewing process.EDIT: seeing their response below, their attitude towards how they do business is very clear: they will make mistakes and their customers will pay for it. How dare those customers not accept their explanations! Normal businesses cover their own mistakes, write off a lose and improve their processes. Not Ad Hoc! I must pay for their mishaps! Unbelievable joke.If anyone else runs into a similar issues with them, please instantly report them to "property guardian providers association". This is unacceptable business behavior and their response is a complete joke.EDIT 2: I won't respond here anymore, but I'll just say that I'm happy this is public for people to see what kind of people work at the company. The person is clearly showing a complete lack of empathy and common sense.If the person responding here had a pub, if you'd order a dish and the wrong order came back to you, they'd say "we already explained that the staff is new, we will not bring you what you ordered, eat what we brought".I don't "appear" to have had a bad experience, I literally had the worst experience possible: viewed 10+ places, picked this one due to what was promised, said no to all the other places. Ad Hoc ends up not delivering on what they said and says I can no longer have the place as they'll put it back on the market once I complain to them about this. This is the worst possible behavior imaginable and it's clearly an extremely shady company.
Hello Bert. We are really sorry you have had a bad experience. I am aware of your situation and things have been explained to you. I don't agree at all with your comments above, we really aren't that sort of organisation and despite your angst towards us we vehemently defend ourselves against any allegations that we in any way exploit people. It was all a mishap our end that we have tried to explain this to you. We took your deposit in good faith and will obviously return it. All things said, we really hoped we could put this right, but on this occasion we were unable to and we are genuinely sorry for that. Updated Comment: Hi Bert. It's not the case at all that we expect customers to pay for our mistakes and it's not the case that we don't accept your explanation, but we certainly don't accept your accusations of our conduct and motives, and as you choose to publicly chastise us we obviously are compelled to defend ourselves publicly. I cannot add anything to my comments above and to those conversations you have had with your staff.Again, we are sorry you appear to have had a bad experience. We do have a formal complaints process and, although I know you have emailed us separately, you can email to your complaint to: complaints@adhocproperty.co.uk.
5/5
TrustpilotEntirely satisfied & it’s a great idea
Entirely satisfied & it’s a great idea, many thanks to Darryl from the Newcastle office
Thanks Barry for your comments, much appreciated and glad you had a good experience, will let know Darryl know that you have reviewed him positively.
1/5
TrustpilotIt was very bad experience with ad Hoc…
It was very bad experience with ad Hoc make us in very difficult position now 👿👿 As what they promised the word and never delivered…
Hello Harsha. I tried to find your details on our system but couldn't. I would like to understand why you have reviewed in this way, so please get in touch with us via info@adhocproperty.co.uk, thanks.
4/5
TrustpilotSad to have to leave
I was sad to have to leave my property with Ad Hoc. If you manage to find a self contained space it's great. My guardian liaison Martin Doyle was always friendly & helpful.
1/5
TrustpilotComplete scam
Rating only, no written review.
Hello Tom. Disappointed to see your review, particularly without any context as to why you have concluded this. If you have had a bad experience, could I please ask you to email complaints@adhocproperty.co.uk and provide some detail as to your experience?
1/5
FacebookDon't recommend not a good service not good
This unbelievable investment is so profitable and real with ( MRS Elizabeth Bays) an expert online trader, i red some reviews about her good works in trading and i decided to give it a try which came out great, with an investment of $600 and a cash out of $8,500 just for seven working days. I recommend her to you out there looking for serious business minded trader..Email: elizabethbays70@gmail.comwhatsApp number: +1(609)701-2234Facebook: Elizabeth Bays
5/5
TrustpilotGood area
Good aerea and comfortable building
5/5
TrustpilotFantastic service
Fantastic service, thank you Claire.Gave me all information I needed and made the transition into my new place very smooth and effortless.Would absolutely recommend, and looking forward to my stay in my new place with you as my landlord.
5/5
FacebookFantastic service, thank you Claire. Gave me all information I needed and made the transition into my new place very smooth and effortless. Would absolutely recommend, and looking forward to my stay in my new place with you as my landlord.
5/5
GoogleIf anyone is thinking of going to live in London, this is a must-visit website. I lived there for 4 years in a one-bedroom flat in the heart of Camdem Town paying £550 a month all inclusive.
5/5
GoogleFirst place I'll look to become a guardian staff friendly and do put in the effort to accommodate.
5/5
GoogleI had viewing with Hulya and it was really fun😁 she is very friendly and funny and we was laughing through the whole viewing. Thanks for your time Hulya, it's very appreciated!!! …
2/5
TrustpilotFlophouse for alcoholics
Like living in a prison cell ? Thisplace is for you, its just like a night in a busy police station. Be kept awake at night by loud, rude and aggressive drunks. They even try and cook while drunk, regularly leaving the oven on, they stagger around the hallways with no regard for others. On the plus side, its very cheap and the drunks even informed me that one was subletting his room to the other and making some extra cash. He just bought a camping bed for his mate. Also, some places don't accept people on benefits but ad hoc welcome tenants on benefits.
Hi there, sorry to hear this, can you tell us which property you refer to?
5/5
TrustpilotBest housing at thoes prices
Best housing at thoes prices. The service people are great and very helpfull. Met some wonderfull people during my time being a guardian. 10/10 would rent again :D
5/5
TrustpilotFantastic concept
Fantastic concept - used it three times over the years. Clean, tidy, warm, well-maintained premises with the guardians all being decent people.
5/5
TrustpilotHi there
Hi there, I live at The Limes, I have been here since February and it has been an excellent experience living here, the staff and the people who live here are Pleasant, everything is always working in the property I have had no issues and I love the area.
5/5
TrustpilotAd Hoc Liverpool - very friendly and helpful people
I've been here for over a year now. I'm really satisfied with the flat and the guys at Ad Hoc are really friendly and helpful.
4/5
TrustpilotPeaceful abode
Professional team, might be hard to reach sometimes, offer quite affordable apartment. Overall, im satisfied.
5/5
FacebookThe most flabbergasting trading platform ever, quick withdrawal and am so overwhelmed with the outcome. I have been using this platform together with the most recommended Forex strategy on the internet mrs Rebert Isabella and so far I have no complaints making over $7,000 - $15,000 on a weekly basis, which I started with a capital of $1,000. Thank you Mrs Rebert Isabella for your tremendous help in my account, without your diligence, hard work, late nights, and early mornings I wouldn’t have been able to earn in the market. Excellent work!you can also reach Her via:Email:rebertisabella7@gmail.com WhatsApp:+1 (484) 531-4613
4/5
TrustpilotSimple and helpful
Simple procedure to sign up and helpful during your stay.
5/5
TrustpilotI've lived on a Ad hock basis for over…
I've lived on a Ad hock basis for over 10 yrs with various companies. This has been by far the best company I've live with.
5/5
TrustpilotEverything super easy
Everything super easy and received lots of care from the adhock team. They are real people and are doing good things. Big thanks for ell and rob :)
5/5
TrustpilotProperty at West Woodburn - manager - Daryl Patterson
This is my first experience of living in a property as a guardian and it’s very positive. I’ve always found my point of contact, Daryl Patterson, (who is the manager for our location) from the start very friendly, helpful, approachable and professional.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Angel has the most, with 778 reviews rated 4.4 out of 5, followed by Birmingham with 664.
The two Ad Hoc Property Management Ltd offices, by town:
