5/5
All round Great service, Charlie Made sure he explained all we needed to understand in detail, he definitely made the whole process easier. Would definitely recommend

Trusted Agent profile
★★★★★
869 reviews across 2 offices and 3 platforms
Ad Hoc Property Management Ltd has two offices, in Angel and Birmingham. Together they have 869 reviews on three platforms, rated 4.4 out of 5 overall.
222
Reviews on Google
All 2 offices
81
Reviews on Facebook
Business-wide
566
Reviews on Trustpilot
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Ad Hoc Property Management Ltd's two offices, most reviewed first. Each has its own page.
Showing 222 reviews on Google only. Show every review
5/5
All round Great service, Charlie Made sure he explained all we needed to understand in detail, he definitely made the whole process easier. Would definitely recommend
1/5
I found the staff very disrespectful. I called to ask for information but left with several questions unanswered. During the conversation, I was told that my mum’s English proficiency would make her unsuitable to proceed, despite explaining that she is in full-time employment. They declined to assess her application further, which I found disappointing. Based on my experience, I wouldn’t recommend wasting your time with this company both as a landlord and an applicant.
5/5
Steven came over for maintenence job helped with the problem and helped save money on my electric. Very grateful 5 stars thank you
5/5
Rating only, no written review.
5/5
Charlie attended to me well and even if I like to move to another Ad hoc property, I will still like to deal with me.
Thank you for your feedback. We are glad to hear Charlie looked after you well and that you would be happy to work with him again in the future. Kind regards, The Ad Hoc Team
5/5
I would like to sincerely thank Charlie and AD HOC for their excellent support throughout my process. From the beginning, they were professional, responsive, and very helpful in understanding my needs. They made the entire process smooth and stress-free, always keeping me informed and guiding me step by step. Thanks to their effort, I was able to find and be a guardian in this beautiful flat that I truly love. I really appreciate their dedication and efficiency, and I would highly recommend their services to anyone looking for a reliable and supportive agency.
Thank you for your kind message. We are pleased to hear the process felt clear and smooth from the start and that you found a property you are happy with. It is great to know Charlie’s support made a positive difference throughout. We appreciate your recommendation and are glad the experience met your expectations. Kind regards, The Ad Hoc Team
5/5
Charlie was great!
Great to hear!
5/5
My guide to my Adhoc journey Charlie made it so easy for me . A truly professional
5/5
I’ve had a great experience dealing with Ad Hoc as a new guardian. Charlie was brilliant at introducing us to the way it all works. Dean and his team have also been great with fielding my initial inquiry and sorting some complex requests.
Thank you for sharing your experience. We are glad to hear your start as a guardian has been a positive one and that everything was explained clearly. It is great to know both Charlie and Dean’s team were helpful in getting things set up. Kind regards, The Ad Hoc Team
5/5
Julius has been super helpful and friendly throughout the process ! We're very pleased with joining Adhoc
5/5
So far, the experience has been superb. Charlie has gone beyond what is expected, very attentive, always reachable, and he leaves you reassured that you can trust this company.
5/5
AdHoc has been a fantastic company to be a guardian with! They have always fixed things quickly when they needed fixing and i've alwyas managed to find another property when i had to move out of my current one. Can highly recommend them!
5/5
"As someone new to London, I really wanted to try becoming a property guardian. It was a bit of a challenge to find the right fit at first, but I finally found an affordable home through Adhoc. The entire process was incredibly straightforward. A huge thank you to Charlie M, who was brilliant, he clearly explained every step of the process, from the initial viewing all the way to move-in day. The whole experience felt very professional yet friendly. The maintenance service has also been outstanding. I recently had an issue with my bathroom; almost immediately after reporting it, someone was sent to handle it. Steve handled the repairs quickly and showed great professionalism and friendliness throughout the visit. I’ve only just started my journey as a guardian with Adhoc, but based on this experience, I’m very happy and would definitely recommend them to others!"
1/5
Pretty awful experience on the whole. Viewings went well, but after that point communication became a nightmare. Over the course of the application I must have called the London office over 25 times with no answer, and emails went unanswered too. On one occasion I called every regional office until I could speak to someone, and didn't get through til the 6th try. Eventually managed to complete the entire application process, to then be told the property has been sold, leaving me in the lurch. I can't understand why I would've been lead through the entire process when surely they knew the property would sell soon? Some of the employees I spoke to were lovely, but the experience in general has been terrible. Housing is not a simple commodity you can offer or take away with a moments notice, it is a human right to be taken seriously.
5/5
New to Ad Hoc but it’s truly such a great company. Charlie did an amazing job introducing me to Ad Hoc, guiding me through guidelines, and showing properties until I finally found the one. Thank you, Charlie for doing a thorough job.
5/5
Good company to rent from, great communication and efficiency, especially my housing officer Julius and the maintenance guy Roy and plumber Solomn.
5/5
Professional service
5/5
Currently living in a Ad Hoc property in Birmingham. Everything has gone smoothly! No issues, nice house…really nice house. Hopefully the new housemates keep it that way! Saleem was lovely and helpful explained clearly what an ad hoc property was, and so was Luke both really nice guys and so was the tall guy forgot his name but all have been helpful and polite very clear communication. 5 stars so far!
5/5
I had a really good experience with Ad Hoc. Charlie was very professional. Her showed me different properties and he quickly helped me find something i wanted. He was very informative and friendly. I really enjoyed talking and working with him.
5/5
Great team
1/5
Such poor customer service. Been trying to call since the 13th. Only response has been through email. They haven't been answering my questions. Been giving me contradictory information. Was offered a virtual viewing as I live 2 hours from the property I was interested in and was looking to see if it was worth the journey, then was told only face to face viewings (whatever that means, I'm assuming they meant in person) were being done. Seems like poor behaviour if you're trying to get applicants to a property. Really disappointed as I was very interested in the place. Emails below.
5/5
It’s indeed been a wonderful experience working with Saleem Kola to secure our new space with Ad Hoc. He is truly a star member of the Ad Hoc team; patient, flexible, and consistently professional. Saleem guided us through every step of the process, from our initial checks to the final move-in, with remarkable grace and understanding. Even when we faced challenges, he handled everything with calm assurance and genuine care. We’re deeply grateful for his warmth, dedication, and the positive experience he created for us.
1/5
Says a lot about the company and the types of people they employ when staff reg DX74 XCS is speeding on the A38
5/5
Thank you so much for given me a plce to call home. Thank you Dean for your emotional and physical support during the death of my late husband. Thank you all adhoc staff for giving us hope when it comes to affordability on the accomodation market
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Angel has the most, with 777 reviews rated 4.4 out of 5, followed by Birmingham with 663.
The two Ad Hoc Property Management Ltd offices, by town:
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