Every review we hold for the Birmingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotCharlie is a lifesaver
Great company been with them over a year now, was initially very skeptical but been very impressed with their level of service and responsiveness. Special mention to Charlie who has moved me twice seamlessly, managed expectations honestly and has been helpful whenever I’ve contacted him. He’s been my main contact point with Ad-hoc and he gets a 10/10 from me.
Aaron · 25 August 2026
Agent replied · 24 September 2026
Thank you for sharing your experience with us. It is lovely to hear that your first year with Ad Hoc has been such a positive one and that Charlie has made both of your moves smooth and straightforward. We appreciate your trust in us and the 10 out of 10 for Charlie!
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotGreat property in a great area and a great Agent!
Julius went out of his way to help us to secure a place we've really liked. The whole process was explained thoroughly, Julius was very helpful, patient and made the move-in easy. I've received every important information about how the property guardianship works and also who to contact in case the flat needs some repair works.
Patrycja · 21 August 2026
Agent replied · 24 September 2026
Thank you for sharing your lovely experience. We are delighted to hear that Julius went above and beyond to help you find a place you are happy with and made the move easy and well explained. It is wonderful to know you are enjoying your new flat and that the location works well for you both. We hope you have a fantastic time in your new home.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotWords cannot express how much I love Ad…
Words cannot express how much I love Ad Hoc's new apartment! A huge thank you to everyone, especially Charlie, my guide and manager, who was courteous, kind, and welcoming. Thank you for everything Ad hoc property management Ltd London
Kone · 1 July 2026
Agent replied · 24 September 2026
Thank you for your lovely message. We are delighted to hear you are enjoying your new apartment and felt welcomed throughout the process. It is great to know Charlie helped make the experience such a positive one.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotEverything was smooth and exceptional
Everything was smooth and exceptional. The agent I worked with, Julius, is brilliant and thorough. Thank you for everything, and I am looking forward to living in the new flat.
SM · 29 August 2026
Agent replied · 24 September 2026
Thank you for your lovely feedback. It is great to hear everything went smoothly and that Julius was thorough and helpful throughout the process. We hope you enjoy settling into your new flat.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotSo happy
Daryl was absolutely amazing in the process of moving me into my new home. He was so fast with his replies to any queries I had and made sure I was comfortable with everything in the flat during the move in. Great communication and great care. Thank you
Lauryn · 3 February 2026
Agent replied · 8 June 2026
Thank you for your kind feedback. We are glad to hear that Daryl supported you throughout the move and that communication was clear and helpful during the process. It is great to know you felt comfortable settling into your new home.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotSeamless experience
Julius is a great guy who made the process of joining Ad Hoc as a guardian seamless for me. I really like the property I’m a guardian for because Ad Hoc have done a great job making it nice inside. I would recommend Ad Hoc as a company to anyone looking to become a guardian.
George · 28 November 2025
Agent replied · 25 December 2025
Thank you for your feedback. We are glad to hear the process went smoothly and that you're happy with the property. It's great to know the space is working well for you and that your experience as a Guardian has been a positive one.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotJulius was very helpful in helping me…
Julius was very helpful in helping me find my suitable accommodation he made everything possible and I am very happy with the outcome. He is the best
Rachel · 2 July 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We are glad to hear Julius helped you find accommodation that suited your needs and made the process straightforward. It is great to know you are happy with the outcome.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotThe whole process was made easy and…
The whole process was made easy and with any questions raised was answered straight away. Charlie was friendly and helped with everything.
Chris · 14 July 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We are glad to hear the process was straightforward and that your questions were answered quickly. It is great to know Charlie was friendly and supportive throughout.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotI have not regret knowing the company
I had a positive experience renting through Ad Hoc. The application process was straightforward, and the staff were professional, approachable, and responsive . During my tenancy, I will maintained the property well, paid my rent on time, and communicated promptly if any issues arose. Overall, my experience was smooth, and I appreciated the support and professionalism of the agency throughout my time with them.
Veronica · 1 August 2026
Agent replied · 24 September 2026
Thank you for sharing your experience. We are pleased to hear the application process was straightforward and that you found the team approachable, responsive, and professional throughout your time with us. We appreciate your kind words and are glad your experience has been a positive one.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotI had the best experience with Adhoc
I had the best experience with Adhoc. Shout out to Charlie who was really helpful throughout the process.
Naima · 30 June 2026
Agent replied · 24 September 2026
Thank you for your kind words. We are glad to hear you had such a positive experience and that Charlie was helpful throughout the process.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotJulius was very helpful and made the…
Julius was very helpful and made the whole process effortless.
Jack · 22 August 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. It is great to hear that Julius was helpful and made the whole process easy for you.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotExcellent
Excellent, I met Juluis he was great and good at what he does. Everything was absolutely perfect.
Rhoda · 3 July 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We are glad to hear everything went smoothly and that Julius made such a positive impression. We appreciate your support.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotQuick and knowledgeable
I had a really good experience with Ad Hoc. Charlie was very professional. Her showed me different properties and he quickly helped me find something i wanted. He was very informative and friendly. I really enjoyed talking and working with him.
Mugurel · 9 December 2025
Agent replied · 25 December 2025
Thank you for your feedback. We're pleased to hear you had a good experience and that Charlie was professional, helpful, and easy to work with. It’s great that you were able to find a property that suited you.
Kind regards,
The Ad Hoc Team
★★★★★ 1/5
GoogleBad communications from start to finish. I spoke to Stacey through email as nobody ever picked up the phone. I enquired through Rightmove and got an email to say there was a room available and to confirm a few things. I confirmed I was eligable and was asked what property I was enquiring about (this would be a reoccuring theme). I was asked again if i was interested in the property which of course I was. She then let me know viewings would be happening on the Thursday the 22nd but when I recieved the viewing confirmation email it was for a different property. I brought this up and WAS ASKED AGAIN WHICH PROPERTY I WAS ENQUIRING ABOUT, a new confirmation was made but I failed to notice the date had also changed from the thursday to the wednesday. it was also falsely confirmed by Stacey to be the thursday in a follow up confirmation email to say I look forward to seeing her then. the property is now off the market and i missed the viewing.
Jeremy · 22 August 2024
Agent replied · 26 August 2024
Hi Jeremy,
Thank you for bringing this to our attention.
We apologies for any inconvenience caused and will address this accordingly.
If you would like to discuss this matter further please contact us at complaints@adhocproperty.co.uk.
Kind Regards
Ad Hoc Property Management Ltd
★★★★★ 5/5
TrustpilotI cannot speak highly enough of the…
I cannot speak highly enough of the exceptional service I received from Adhoc Guardians during what was an incredibly distressing and uncertain time. After experiencing disappointment with another letting agency that failed to honour what was agreed during my viewing, I reached out to Adhoc and they truly waved a magic wand.
Diana · 8 September 2026
Agent replied · 24 September 2026
Hi Diana,
We can't express how happy we are with this amazing review. It's great to hear we could help you find a place to live and start a new chapter. As a company, we are lucky to have employees like Federica and Julius, who truly care about people, listen to them and help find a suitable place. We have made sure to share this positive review with their respective managers as well.
Thank you for taking the time to write this review, and we wish you all the best in your new home.
Kind regards,
Ad Hoc
★★★★★ 5/5
GoogleCurrently living in a Ad Hoc property in Birmingham. Everything has gone smoothly! No issues, nice house…really nice house. Hopefully the new housemates keep it that way! Saleem was lovely and helpful explained clearly what an ad hoc property was, and so was Luke both really nice guys and so was the tall guy forgot his name but all have been helpful and polite very clear communication.
5 stars so far!
Pete · 14 December 2025
★★★★★ 5/5
TrustpilotGreat low rent option
The team is great, especially Jules, who is ready to answer any questions via WhatsApp. I have used Ad Hoc for 1 year and have recently moved into another property. The process is easy and seamless.
Lofi · 5 August 2026
★★★★★ 5/5
TrustpilotTop review
Federika put so much effort into helping with my application, I was overwhelmed and stressed following a relationship breakdown, felt mentally and emotionally vulnerable and she made it as easy as possible, I am loving my new experience of being a property guardian! thankyou so much for your support!
James · 19 August 2026
Agent replied · 24 September 2026
Thank you for sharing such a heartfelt message. We are delighted to hear that Federica’s kindness and support helped make the process easier during a difficult time. It is wonderful to know you are now enjoying your new experience as a property guardian, and we wish you all the best in your new home.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotI’m very happy with the Ad Hoc Property…
I’m very happy with the Ad Hoc Property family. They are one of the best property management teams I have experienced. I would especially like to thank Mr. Dean tidy for his excellent support. He is very patient, kind, understanding, and always professional. He listens carefully and helps with any concerns in a respectful way.
Yonas · 17 June 2026
Agent replied · 24 September 2026
Thank you for sharing your kind feedback. We are delighted to hear you have had such a positive experience with the team. It is especially good to know that Dean’s patience, professionalism, and support have made such a difference. We appreciate your thoughtful words and your continued support.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotJulius was very helpful
Julius was very helpful. He made it clear what being a guardian entails and helped the whole process go smoothly.
Declan · 30 January 2026
Agent replied · 8 June 2026
Thank you for your feedback. We are glad to hear that Julius helped make the process clear and straightforward. It is great to know the experience went smoothly.
Kind regards,
The Ad Hoc Team
★★★★★ 5/5
TrustpilotMy partner and myself had a great at…
My partner and myself had a great at the property, which was so beautiful Charlie Mcmonagle took us through the whole journey and was a mind blowing I which we knew about this long time ago definitely give a 100/100 I will definitely recommend .
Yetunde · 1 July 2026
Agent replied · 24 September 2026
Thank you for your kind feedback. We are pleased to hear that you and your partner had such a positive experience and enjoyed the property. It is great to know Charlie guided you through the process and made everything feel smooth and straightforward.
Kind regards,
The Ad Hoc Team
★★★★★ 1/5
GoogleBad communications from start to finish. I spoke to Stacey through email as nobody ever picked up the phone. I enquired through Rightmove and got an email to say there was a room available and to confirm a few things. I confirmed I was …
Jason · 15 April 2025
Agent replied · 15 April 2025
Hi Jeremy,
Thank you for bringing this to our attention.
We apologies for any inconvenience caused and will address this accordingly. … More
★★★★★ 5/5
TrustpilotPleasant experience/Beginning of a New Adventure
We initially made a casual enquiry about an absolutely stunning property we saw on Right Move and we were promptly contacted back by Lauren and arranged a viewing. All communication was efficient and professional, but very friendly and with a personal touch too. We had a really enjoyable and happy viewing where we were given all the time we wanted by Lauren to look around the property and ask lots of questions. Lauren made us feel we were welcome, could be ourselves and like we would be fully supported at all times if we were to take up the venture of applying to be property guardians.We decided we wished to take the opportunity of living in an Ad-Hoc property and ever since have been assisted by Lauren with all the administrative side and any questions we had. Lauren has been wonderful, kind, efficient and attentive at all times and never leaves us to wait for a reply to a question. Martin checked us in and now both Martin and Lauren keep contact with us when we have any questions or small teething issues with the property. Both Lauren and Martin give almost immediate responses to any messages or phone calls and answer all questions thoroughly, respectfully and professionally. They also have a little bit of a good sense of humour :-) We have had a really nice introduction to the company and like a previous reviewer mentioned, we feel welcomed and respected, so thank you to Lauren, Martin and everybody at Ad-Hoc.
Sharon · 9 December 2024
★★★★★ 5/5
TrustpilotLauren Smith-Jones - incredibly helpful!
From my initial contact with Lauren right through to arranging the date for my checking in at the property, Lauren has been superb. It started well with a clear and concise explanation of what being a property guardian entails. She met myself and my daughter at the house and showed us around answering all questions we posed to her. We managed to sort everything on the spot as the house was perfect for me. Subsequently Lauren helped throughout the referencing process, keeping me up to date on what was happening and time frames. Thank you Lauren for providing such an excellent service throughout; I am most grateful.Mark
Mark · 4 November 2024
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
