Trusted Agent profile
★★★★★
609 reviews across 4 offices and 3 platforms
Acres has four offices, in Sutton Coldfield (two offices), Royal Sutton Coldfield and Birmingham. Together they have 609 reviews on three platforms, rated 4.5 out of 5 overall.
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Acres's four offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe have just completed on our property and Acres have been nothing but helpful and prompt at every stage of the process, couldn't recommend them highly enough.
Thank you for your 5 star review, and comments regarding the team at the Acres Four Oaks office. I shall be sure to pass these on. Best wishes for Many happy years in your new home Nigel Deekes Partner.
5/5
GoogleExcellent service from beginning to end,Louise at the Four Oaks office is supa helpful,totally took the pain out of selling and communicated with the less than helpful solicitors on my behalf.Thanks.
Thank you for your 5 star review, and kind comments, i shall be sure to pass these on. Please say hello to Gaynor and her mother. Best wishes Nigel Deekes - Partner
5/5
GoogleAcres have sold quite a few homes for us, we are always reassured by they’re excellent service, from start to finish they support us, Nigel gives excellent advice, and with covid added in to the mix we were always kept up to date, Louise has been a legend and kept us informed and reassured always, thank you Acres Four Oaks Team your the best 👍👍👍PositiveQuality
Thanks so much for your review of our Four Oaks office, we will be glad to pass this on to the team! May we wish you every happiness in your new home from all at Acres Estate Agents.
5/5
GoogleWe purchased a property through Acres and the team was helpful on dealing with our requests and communicating with the landlord. We made it to exchange which was great!
Thank you for your review and 5 star rating, i shall ensure i pass on your comment to the team. Best wishes for many happy years in your new home. Nigel Deekes - Partner
5/5
GoogleThanks to the Four Oaks team for a great selling/buying experience. Louise in particular was very helpful in the later stages of the process. Would certainly recommend.
Thank you for your review and of course for selling and buying with Acres. May we wish you, and your family many happy years in your new home. Kind regards Nigel Deekes - Partner
5/5
GoogleSold my property super quickly and fantastic follow up from Louise to take my property to completion. Everyone at Acres was super friendly and always willing to answer any queries we had.
Thank you for your positive feedback of Acres, it is very much appreciated. Very best wishes from all the staff.
5/5
GoogleGood experience selling my house in Little Aston with Acres. Positive interactions with Nigel, Liz and Louise. Would recommend.
Thank you for choosing Acres for the sale of your property and for your five star review and comments with regard to both myself,and my team. Best wishes for your new home and the future, Nigel Deekes partner
5/5
GoogleNo issues at all for our purchase. Would use this office again for another purchase or sale without doubt. We dealt with Louise who answered any queries we had and was a quick go between when necessary between us and the selling party
Thank you for your 5 star review, and comments regarding Acres, Louise, and your purchase. Best wishes for your new home. Best wishes Nigel Deekes - Partner, and all of the team at Acres Four Oaks
1/5
GoogleWorst experience I have ever experienced from an estate agent. One of the ladies at the Four Oaks Branch was very condescending and made me feel like I didn't know what I want. She gave me wrong information which showed me she wasn't very knowledgeable. Both sellers and buyers should be vary of this persons attitude.
Thank you for taking the time to leave a review of the office, may i say how sorry i am to hear of your experience, accordingly i would welcome the opportunity to discuss any issue, or misunderstanding that may have occurred with the information you were provided. We do of course pride ourselves on years of experience of both the local market, and within agency. I hope we are able to assist with interest in any other properties that may be of interest. Nigel Deekes Partner
2/5
GoogleWhat a strange experience buying my first flat from acres four oaks.I never normally write a review but just picked up my keys yesterday and what a anti climax that was!! they would have been better off just throwing me the keys 🔑 I just got this cold arrogant vibe from the staff especially Liz Merrington I initially put it down to snobbery as I was purchasing a flat for 265k and they do deal with million pound plus properties but there arrogant attitude is more sinister in my opinion but one plus point was Louise who I have to admit went the extra mile and was very efficient and she was the only one I never got to meet but she deserves a big thank you hence 2 stars but if not for Louise I would honestly give 0 stars. Mr Basharat Choudhry.
Thank you for taking the time to leave a review, i am of course very sorry to hear about you experience on collecting the keys. If possible i shall give you a call to apologise for this, and reassure this is not an experience that of course is not normal, illustrated by the vendor of your sale leaving a 5 star review. Wishing you many happy years in what is, a beautiful apartment. Nigel Deekes Partner, and manager of the Acres Four Oaks office
5/5
GoogleBuying a flat through them. Louise was so helpful and did everything she could to make the process as smothe as possiable. She was easy to contact and help in any way she could. She really made a stressful process easier and felt very supported on my first property purchase. Would definalty recommend acres, very professional and friendly.
Thank you very much for your review and 5 star rating, and great feedback, I shall ensure i pass this on to the office. Best wishes for your new home Nigel Deekes - Partner
4/5
GoogleWe are very pleased with our new home. As purchasers, we found that Acres kept in touch with us throughout the process without being at all intrusive. The whole process ran smoothly without a hitch.
Thank you for taking the time to share your positive feedback, we very much appreciate it. May we wish you every happiness in your new home, from all at Acres Estate Agents.
5/5
GoogleIf you’re not sure about using a local estate agent to handle your sale or rental then be mindful of all the things that could go wrong, especially once a deal is agreed and handling all enquiries and viewings. Without the team at acres, my time and effort would be strained and I would not have been assured at every step. I was most impressed by their support progressing the sale once agreed as well as the team being responsive to answer calls and emails quickly and professionally. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Thanks you very much for your review and 5 star rating, and great feedback, the whole team work so hard to ensure we can make clients move as stress less as possible. Best wishes for your new home and many happy year there. Nigel Deekes - Partner
4/5
GoogleI have used ACRES Four Oaks branch for a number of years regarding selling and buying moves and they always provide a consistent and professional service from Nigel's initial consultation through the Louise chasing solicitors to make sure the buying chain is moving all in tandem toward 'completion'.
Thank you for your kind comments regarding the office, myself and team, and of course for selling with Acres over the years. Best wishes for many happy years in your new home Nigel Deekes - Partner
1/5
GoogleI rented a property with the Tamworth Branch about 15 years ago, which I have now discovered is no longer open.. I wonder why!! The then manager never returned my deposit, even though there was nothing wrong with the property when handed back. And all the rent had been paid on time, without any problems. I was young an this was the first property I had rented, so didn't feel there was anything I could do at the time. Can't say it has ever made me confident with estate agents since, and I would never use Acres out of principle now.NegativeResponsiveness, Professionalism
Given you review was based on an experience 15 years ago, on an office that has been closed for many years, and for a lettings service we do not offer I feel your review to be unfair on the excellent service we offer / team we have, and would ask you to reconsider, or remove this prior to a referral to Google review department for their view on the validity of the post. Kind regards Nigel Deekes
4/5
GoogleWe were really pleased with our experience with acres. We were particularly impressed with Liz. She held our sale together and communicated between all parties when we couldn’t get in touch with solicitors, especially towards the end of our sale. We were always confident she would come back with an answer or solution and call back when she said she would.
Thank you for your review and great comments regarding Liz in particular I shall of course pass these on. Best wishes for many years in your new home, and thank you once more for using Acres for your move. Nigel Deekes Partner
5/5
GoogleLouise of ACRES estate agents was a breath of fresh air - always helpful, always returned your calls and has a great manner. I'd highly recommend Acres - my only negative is that Becky needs to count to five before she slams the phone down - I lost a sale and nearly left Acres due to her attitude - but Louise saved the day!!
Thank you for your feedback, and kind comments, i shall ensure i pass these on to Louise, and will of course also speak to Becky, i am very sorry for any situation that seems to have occurred, and am grateful for your mentioning it. Best wishes for your new home, and thank you for selling with Acres. Nigel Deekes - Partner
5/5
GoogleAcres helped us navigate the sale process to a successful conclusion. Clear communication and advice at each stage, worked for us having sole agency and focus. Would very happily work with the team again and recommend to any potential property seller.
Thank you for your kind review, and for using Acres for the sale of your property, it was a pleasure to assist with the sale. Best wishes for 2022. Nigel Deekes & the team Acres Four Oaks
5/5
GoogleAcres team have done a fantastic job, in essentially under 1 week to arrange, manage viewing of our home and sell it! The family business has dedication and knowledge no other estate agent can match in my view in this area. The team are approachable, friendly and give their honest advice on how the property can be sold.
Thank you for you 5 star review, and comments on both the team at Four Oaks, the speed of sale, and of course Acres being a family owned, and run business. I am so pleased we were able to assist with your sale. Nigel Deekes - Partner
5/5
GoogleChris Deekes and his team, Gina May and Natalie Price at Acres made the sale of our property really straightforward. Fully understanding our needs and completed the process in a very professional manner. Communication was excellent throughout. Presentation of the property details were of a very high quality. I would have no reservations about recommending Acres to anyone wanting to sell or buy. Well done and thank you.
Thank you very much for taking the time to leave your feedback and 5 star review for our team at Great Barr, we very much appreciate it. We will pass on your lovely comments to them. Warmest wishes from all at Acres.
4/5
GoogleVery long chain that fell through several times and took almost a year to complete. We had to market our property 3 times and each time Acres went above and beyond with a sale achieved in less than a week every time. Dawn chased the progress of the chain regularly and informed us of any developments. A service we found other agents don’t provide. Louise has a very positive approach is great at communicating and her persistence to ensure our sale completed was valuable in the latter stages of the process when emotions ran high. Can’t thank her enough for that personal touch. Nigel is very professional and had to step in at some very critical moments. He always delivers and is honest. Liz runs a tight ship and negotiated well on our behalf for our sales and purchase however she’s a very busy lady and doesn’t have time for the details or the emotional parts of the journey. Lovely though! Finally Becky always friendly and helpful. We appreciate it was a very long process of almost a year until we finally completed. We moved during the stamp duty holiday which was a busy and stressful time for everyone involved including the Acres team. You can’t predict the future actions of the person you sell to or buy off, some people were just simply RUDE! For us it was a positive outcome and Acres were as happy as us (if not a little relieved) that our sale finally completed. The reason we gave four stars, communication failed at times as we’ve mentioned it was a long and difficult chain trying to complete at a very busy time which may have impacted on our experience. We would use them again.
Thank you initial so much for using Acres for your sale, and indeed your purchase. It has been a mad year, but I, and the whole team are so pleased that we finally got you on the move. I shall be sure to pass on your comment and regards to the whole team. Wishing you many many happy years in your new home. Nigel & Jayne Deekes - Partner Acres
5/5
GoogleAcres have been fantastic with helping me through the sale of my mother's flat. The sale has been difficult, taking 18 months to complete. We were initially with another agent but after 12 months and two previous sales collapsing we changed to Acres. Right from the outset the service was extremely efficient. Nigel dealt with the initial visit, demonstrating his breadth of knowledge of the housing market in the area. The paperwork was completed very quickly and 7 viewings were swiftly arranged to take place on the day the flat went on sale. As a result we received full asking price offers plus one over asking price on that day. Becky and, latterly, Louise dealt with the sale from then on. They ensured I was kept up to date at every stage, maintaining excellent contact with my conveyancer during the process and providing emotional support as well during some difficult moments. I can only echo a previous reviewer who commented that some people are just rude. That was our unfortunate experience but Acres remained completely professional throughout ensuring the sale went through on time in the end. I wholeheartedly recommend Nigel and his team and would use them again.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for giving Nigel and the Acres team at Four Oaks such a great review. We are so pleased we were able to complete the sale of your mother's flat on time. Best wishes and thank you for using Acres for your sale.
5/5
GoogleI cannot recommend Acres highly enough. From the initial valuation meeting to each communication throughout, I was kept informed every step of the way. They made sure that everything kept moving and made what can be a very stressful time as smooth a process as possible (this is where a good agent really proves their worth). Everyone I dealt with was friendly, helpful and professional, especially Becky, Louise and Nigel who I had most of my dealings with. Thank you very much!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your review of the team at Acres Four Oaks and for the great recommendation, and feedback. Best wishes for your new home, and many happy years there. Nigel, and the whole of the team at Acres
5/5
GoogleI purchased my house through Acres in 2018 and have just exchanged the sale with them and complete this week. From the outset they were very professional, courteous and listened to feedback and gave sound advice. The house went on the market 3 times in the end due to factors outside of Acres control each time they had new viewings immediately and adjusted the value to capture the market rate each time. It has taken 6-months to go through from the last purchaser to now due to the upper chain, however Acres ensured that all parties in the sale were kept up to date and the chain remained active. I couldn't recommend them enough for their professionalism and outstanding commitment to the customer. I will definitely use them again should I move back to Sutton Coldfield.PositiveResponsiveness, Quality, Professionalism, Value
Thank you very much for your 5 star review and comments. It was a pleasure helping find your home initially back in 2018, and then to assist with its sale now. Best wishes for many happy years in your new home. Keep safe, and well Nigel Deekes and the Four Oaks team
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Sutton Coldfield (74A Walsall Road) has the most, with 233 reviews rated 4.5 out of 5, followed by Royal Sutton Coldfield with 142.
The four Acres offices, by town:
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