5/5
FacebookFrank at the Torquay office was with us all the way. He showed us round gave us time to measure up without hassling us. Passed on snags to the developer for action and was generally friendly, professional and knowledgeable.
Trusted Agent profile · Devon
Verified
Absolute Sales & Lettings in Paignton, Torquay and Brixham
★★★★★
646 reviews across 3 offices and 3 platforms
Absolute Sales & Lettings has three offices, in Paignton, Torquay and Brixham (Devon). Together they have 646 reviews on three platforms, rated 4.6 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers37 reviews
Matheu, Simon, Frank & the team provided an excellent professional & friendly service from first contact to completion. The solicitors & purchaser were ...Read all 37 from sellers
Buyers22 reviews
Chris, Lewis and Sam were all professional throughout my sale and purchase. I hadn't moved for ten years and things have changed alot since then. They were ...Read all 22 from buyers
Landlords15 reviews
No issue is a problem for absolute. They have contractors available for speedy repairs etc. They are always happy to help both myself or the tenant when ...Read all 15 from landlords
Tenants11 reviews
The team at absolute have been amazing. I have rented with lots of different people but Cheryl and the team at absolute went above and beyond and were really ...Read all 11 from tenants
Our offices
Absolute Sales & Lettings's three offices, most reviewed first. Each has its own page.
- Absolute Sales & Lettings Paignton27 Hyde Road, TQ4 5BP424 reviews · 254 on Google (4.6)11 in the last 90 days
- Absolute Sales & Lettings Torquay/Wellswood13 Ilsham Road, Wellswood, TQ1 2JG228 reviews · 155 on Google (4.4)0 in the last 90 days
- Absolute Sales & Lettings Brixham36 Fore Street, TQ5 8DZ122 reviews · 50 on Google (4.7)0 in the last 90 days
Latest reviews from every Absolute Sales & Lettings office
Newest first, from every platform, with the office each review is about. First names only.
Facebook5/5
FacebookThe staffs are very transparent, understanding and helpful ... ;)
5/5
GoogleFrom the start of contact everyone was friendly, professional and helpful. Ella made the whole process go smoothly and made it as easy as possible for us. The programme that they use which is called Vouch it very straight forward, easy to use and worked as a tick list to make sure we had sent everything required over. Thank you to the whole team at absolute letting that helped us, especially Ella. Rebecca and Brett
Agent replied
Thanks Rebecca and Brett!
5/5
GoogleWe have recently rented a property in teignmouth Devon throu Absolute lettings. It's the first time we have used them and we must say we are more than satisfied. They are very professional and great to deal with. The property is great and we couldn't have asked for more. I would recommend them to anyone.
Agent replied
It was great to receive this review for our Lettings team, thanks for taking the time to share your experience. Simon
3/5
GoogleHaving sent a couple of email enquiries, didn't receive a response to my questions. Did receive a brief text message after looking on line at one property. Will be looking for a new home in the new year, so may still look at what the agents have to offer. Their photos and descriptions are good.
Agent replied
We are still operating with reduced numbers due to the COVID situation which may explain the delay in responding. We are doing our very best to get back to people as quickly as possible but in some situations properties are being let or sold before we are able to get back to everyone who has enquired about them. Glad you liked our photos and descriptions. 😄
5/5
FacebookThe staffs are very transparent, understanding and helpful ...
5/5
FacebookRating only, no written review.
5/5
GoogleSuperb service from Absolute. Professional and friendly, I would recommend to all friends and family. The only estate agents I would ever use! I am a very happy 🙂
Agent replied · 7 June 2024
Thanks for taking the time to share your positive experience of dealing with Absolute!
4/5
GoogleRating only, no written review.
Agent replied
Thanks David!
2/5
GoogleSometimes credit issues are not always your own fault..will only rent with guarantor earning huge amounts or 1 years rent up front. Told theres a slight chance of 6 month upfront
Agent replied
All companies use your credit history to assess the likelihood of you making future payments, how can what is on your credit file not be your fault? Would you review credit card companies and banks the same as us just because they wouldn’t lend you any money? As a responsible letting agent we have to make sure that tenants are likely to pay their rent to our landlords. We’re sorry that you don’t have a guarantor but we do not ask for ridiculous earnings, in line with other agents it’s 36 times the rent. There is always the opportunity to pay rent up front to help in these situations but we can’t recall us ever asking for a years rent up front. We’re sure that landlords reading your review will be pleased that we operate strict guidelines for selecting suitable tenants.
5/5
GoogleRating only, no written review.
Agent replied
👍🏻😃 …
5/5
GoogleHad a great experience buying a house with Brixham Absolute, I dealt with both Lewis and Chris and found them easy to talk to and professional during the whole process. My emails were replied to in a very timely manner and they even gave me a wonderful moving in gift. I would highly recommend them.
Agent replied · 7 June 2024
Thanks Mark!
5/5
GoogleAfter having our house on the market with another agent for a long while we decided to try Absolute after a recommendation. It was the best decision we could have made and our house sold within a couple of weeks. Chris was brilliant from start to finish. His knowledge of the market, professionalism and regular contact made everything stress free. A special mention also to Lewis who was always so helpful and lovely to talk to every time I phoned. Thankyou Chris and team, we will recommend you to everyone we know.
Agent replied
We love it when we get a chance to show what we can do after another agent hasn’t been successful. Thanks for making the effort to write the review and we look forward to helping your recommendations in the future. Simon
5/5
GoogleExcellent from start to finish. In a very strange market, with huge delays they helped the purchase of our property run smoothly. Always on hand to answer questions, deal with the all our queries and liaise between both parties, willingly and without delay. Great team work Absolute, good job! Special thanks to Lewis and Kim !!
Agent replied · 24 August 2024
Thanks for the great review Wendy!
5/5
GoogleAbsolute have let me the lovely flat I now live in. Everyone I have dealt with there has been fantastic - polite, helpful and informative. I've now let through four letting agents over a couple of decades. The first one was great, the second two were ok and with Absolute we're back to great again! 🙂 Handy web apps for e-signing and inventory as well - no piles of paper 👍👍👍
Agent replied · 12 April 2023
Thanks for the review David! It’s always good to hear how our tenants rate our service to them.
5/5
GoogleFriendly and helpful more importantly A1 marketing, letting and finally sale of my property with regular feedback and updates on progress would highly recommend 👍 …
Agent replied
We’re delighted that you were so happy with our service. Thanks for taking the time to share your experience. Simon
2/5
GoogleNever replied to my enquiry, So apparently by your reply it is ok to leave people not knowing ?? bad customer service i call it !!
Agent replied
I have located your enquiry from last week, we had in excess of 20 enquiries for this property, we initially booked 5 viewings in for it and had several people wanting to take it. Demand is currently at record levels so it is not always possible to respond quick enough before properties get let or to try multiple times to get hold of potential tenants. Our landlord is very pleased that we secured a suitable tenant for them very quickly and efficiently. UPDATE: The difficult times we are in are causing changes in most businesses. We have to prioritise our time in dealing with properties that we have available to let not those we have already let. We do try hard to get back to everyone though. #bekind
5/5
FacebookHolly and the whole team at Absolute did a great job at finding me a perfect home in Torquay. A special thanks to Holly and her team for the very professional process leading up to the rental contract including the kind, prompt, and helpful replies as well as for a very professional and informative tour around the apartment. 100% recommendation!
5/5
GoogleUsed Abdolute for years and years, for lettings and selling. Always professional and helpful.
Agent replied · 12 April 2023
Thanks for the review!
5/5
GoogleOutstanding service. Prompt replies to enquiries and a fast completion despite lockdown. Highly recommended.
Agent replied
Thanks Dion!
5/5
GoogleWe have been dealing with Absolute for our house purchase, having relocated from 300+ miles away. It's fair to say that the whole process has proved more challenging than we expected, but throughout the entire time Absolute have gone above and beyond to ensure we were kept updated and so we felt we had some control over our circumstances. I have to say that Rachael Twose made the whole experience bearable and she has been a godsend in keeping my sanity in check! She is clearly someone who cares about her clients and who genuinely does all that she can to help. I cannot recommend Absolute highly enough and if we ever find ourselves looking to move on in future years - they will be my 'go-to' agent. Thanks to Rachael and the whole sales team - you're simply the best :)
Agent replied
Thank you Susan! We are thrilled to hear that you have felt supported and guided throughout your home move. Rachael is a credit to the team. We hope that you are settling in to your new home well!
5/5
FacebookWhat a great team at Paignton office, especially Ella and Holly, way above and beyond expectations. Highly recommend.
Agent replied
Thanks for your recommendation Lynn and well done to the lettings team, especially Ella & Holly!
5/5
GoogleFantastic customer service and very well operated, friendly and personable staff looked after us amazingly during our move
Agent replied
This review has made our week! Thanks Nathan.
5/5
GoogleVery helpful and friendly
Agent replied
We always try to be!
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Awards
The Trusted Agent 2026 results for Absolute Sales & Lettings, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
Absolute Sales & Lettings is among The Negotiator Awards 2025 winners.
- BronzeThe Negotiator Awards 2025: Regional Agency of the Year, South West
Negotiator Awards winners in three years, the group and its branches: 2018, 2021, 2025.
Negotiator Awards by year, 2018 to 2021
2021 1 Gold The Negotiator Awards 2021 winners
- GoldThe Negotiator Awards 2021: Regional Agency of the Year, South West
2019 1 Highly Commended The Negotiator Awards 2019 winners
- Highly CommendedThe Negotiator Awards 2019: Regional Agency of the Year, South West
2018 1 Silver The Negotiator Awards 2018 winners
- SilverThe Negotiator Awards 2018: South West Agency of the Year
Source: The Negotiator Awards 2025 winners and runners-up, as published. Earlier years link to each year's list.
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Questions about Absolute Sales & Lettings
Which Absolute Sales & Lettings office has the most reviews?
Paignton has the most, with 424 reviews rated 4.7 out of 5, followed by Torquay with 228.
Where are the Absolute Sales & Lettings offices?
What do sellers say about Absolute Sales & Lettings?
37 reviews from sellers, rated 4.8 out of 5 on average. For example, Debbie wrote: "Matheu, Simon, Frank & the team provided an excellent professional & friendly service from first contact to completion. The solicitors & purchaser were ..."
What do buyers say about Absolute Sales & Lettings?
22 reviews from buyers, rated 5.0 out of 5 on average. For example, Rachel wrote: "Chris, Lewis and Sam were all professional throughout my sale and purchase. I hadn't moved for ten years and things have changed alot since then. They were ..."
What do landlords say about Absolute Sales & Lettings?
15 reviews from landlords, rated 4.7 out of 5 on average. For example, A customer wrote: "No issue is a problem for absolute. They have contractors available for speedy repairs etc. They are always happy to help both myself or the tenant when ..."
What do tenants say about Absolute Sales & Lettings?
11 reviews from tenants, rated 5.0 out of 5 on average. For example, Steve wrote: "The team at absolute have been amazing. I have rented with lots of different people but Cheryl and the team at absolute went above and beyond and were really ..."
Has Absolute Sales & Lettings won any awards?
Yes. In The Trusted Agent 2026 awards, Paignton won Trusted Agent. At The Negotiator Awards 2025 the group won Bronze for Regional Agency of the Year, South West. The group and its branches have also won 2 other industry awards since 2018.
