Absolute Sales & Lettings in Paignton, Torquay and Brixham

We’re so pleased to hear how happy you were with your dealings with us. Thanks for taking the time to post this review. Simon Fisher Director

Hi Linda, We do have policies in place to try and assist people in your situation including paying rent up front or using savings to help with your affordability to pass our referencing requirements. We have to look at the situation behind the initial 6 months for our landlords as well and often will consider a guarantor to assist with this. If you would like to call me on 01803214214 I will do my best to try and assist you, I think there may have been some confusion in what my staff member said and you understood from it but I’m sure it can be resolved. Simon Fisher Director

We do always try to make the process of moving easier so it’s really nice to receive this feedback about Rachael and the team. We look forward to helping you again in the future. Simon

Unfortunately we are currently not fully back to normal staff wise as we still have several of our staff members furloughed as they have children at home to look after. We are trying our very best to accommodate every viewing enquiry and respond as quickly as possible whilst ensuring the safety of our staff and our clients. We are very sorry if the email did not arrive, the appointment was confirmed on the phone and we turned up fully expecting to meet you there. We did have your correct email address as you had entered it via our website so we have no idea why you did not receive it. It appears that you were on our system twice once with the correct email and once without. It was an unfortunate mistake for our staff member who does not usually deal with booking viewings to make but also an easy one to make as I am sure you have found in the past with the numerous potential different spellings of Clare. My colleague did say we do not usually rebook viewings for people who did not turn up to appointments but we did not say we would not book another appointment for you.

Thanks Paul, it was a pleasure to have been able to work for you and we look forward to doing so again in the future!

We do not discriminate against tenants claiming housing benefit, we do of course expect all tenants to pass our referencing however usually a suitable guarantor will suffice if benefits are being claimed. There is no lack of respect for people who are on benefits and we do not believe any stigma would have been displayed. We do not currently have any available 3 bed houses. We also do not call landlords to ask them questions we have already asked them, we have detailed conversations with our landlord prior to marketing and as lettings is a fast paced environment it is simply not possible to call the landlords each time we have a similar enquiry. As an example, we launched a 3 bedroom house last week and had over 20 viewing enquiries in one day and booked 6 in for a COVID-19 safe 'block' style viewing. We continued to get another 30+ enquiries until the viewing took place a couple of days later. 4 out of the 6 viewers wanted to take it and would all have been acceptable to the landlord. We have been providing PPE for free for all viewers and asking them to donate to NHS Charities in lieu of us charging for them. We are still not back to full strength as some of our team members remained furloughed due to childcare issues, but we have taken on 2 new employees to try and help with the amazing number of calls and emails we are receiving every day. I would welcome the opportunity to discuss this with you directly as I am sure it is simply a misunderstanding. Simon Fisher Director UPDATE: I have not had any contact from the reviewer so despite feeling it necessary to take the time to write the original review they have not felt it necessary to take the time to speak to me about the inaccurate review.

We’re delighted that we were able to have such success for you and that Tina & Frank went the extra mile! 😀

Hi Ian, We’re sorry to hear you feel that way, would you be able to get in touch with me so that I can understand exactly what the issue is and hopefully rectify it for you? I can’t find any record of an Ian Jones on our system so can you also provide evidence of you having dealings with us? Simon Fisher Director

Thanks Arek!

We love getting a ***** review!

That's super to hear Brian, we're so pleased to hear how happy you were with our service!

Thanks for the great feedback, especially about Frank. We hope you'll be very happy in your new home!

Thanks Maxim!

We have no record of you on our system, nor any of your messages and no-one recalls speaking to you. Could you please call the office on 01803214214 and ask for Simon so we can look into this for you?

Thanks Paul, we really appreciate you taking the time to post this review and hope you'll be happy in your new home!

Thanks!

It's great to hear that Frank and his colleagues have once again delivered excellent customer service throughout your purchase. We hope you've settled in well to your new home!

We're glad to have been able to help you at a difficult time and appreciate you taking the time to compliment Frank's assistance throughout the process.

We love helping 1st time movers and are very pleased to hear you'd highly recommend us! Great work Rhiannon 😀 …

Thanks for the great review Kim!

We're really happy to hear your thoughts on what we've done for you so far and look forward to working with you on a long term basis.

Hi Maxine, Sorry that you don't think we have given good customer service. We obviously must have got back to you re the viewings otherwise you wouldn't have had a viewing, our youngest trainee lettings consultant who showed you round is 18 but she has been with us over a year so has experience and we have confidence in her abilities or she wouldn't be doing the job. I can only presume you called us before we could contact you about having to cancel the appointment. Simon