Every review we hold for the Torquay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleThroughout the whole process, Frank and his team were amazing. Nothing was simple about our sale or purchase but we always knew, Frank was at the end of the phone with calm and sensible advice for us. Shannon carried out our viewings and was mindful of how anxious having people in our home was unsettling for us. Tina kept everything moving, with emails and calls to make sure we knew what was happening every step of the way. Thank you for guiding us through it all and settling us in our forever home!
Dawn · 13 February 2026
Agent replied · 13 April 2026
Thank you so much for taking the time to share your experience. It truly means a lot to us.
We know how stressful buying and selling a home can be, especially when things aren’t straightforward, so we’re really glad that Frank, Shannon, and Tina were able to support you every step of the way and help make the process feel more manageable.
Congratulations on your forever home too! We wish you all the best for the future.
★★★★★ 4/5
GoogleEverything was fine in the end but very lengthy. I am really not sure why these things take so long in the UK and it seems that there are so many interested parties (solicitors). I appreciate your office getting more than the revised asking price (£15000 extra) and I guess that is the most important thing for most people I would have preferred to have one point of contact rather than another team appointed to deal with the post offer processes. I was unsure who to contact at times and then one person left the company suddenly.
However, having said this, I would recommend you.
Thank you.
Stuart
Stuart · 30 October 2025
Agent replied · 13 November 2025
Hi Stuart,
Thanks for your review, as you say getting £15,000 more than the asking price would be most people’s main objective. We agree the UK system takes too long, we are no longer using an outsourced Sales Progression company, so we can have more control over staffing. We’re glad to hear that you would recommend us!
Regards
Simon
★★★★★ 5/5
GoogleWe used Absolute Sales and Lettings for the sale of mum’s property. They were professional, friendly and encouraging through difficult selling conditions. The service provided by Tina was fantastic. She stayed in constant contact with us and could not have done more. I highly recommend her and the team at Absolute in Wellswood. Thank you
Michelle · 23 March 2026
Agent replied · 13 April 2026
Thank you for leaving us this thoughtful review Michelle.
It was our pleasure to support you through the sale of your mum’s property. It means a great deal to hear that you found our team professional, friendly, and encouraging throughout the whole process.
A special thank you for your kind words about Tina - she’ll be absolutely delighted to hear your kind words.
We truly appreciate your recommendation and wish you all the best.
★★★★★ 5/5
Google5 * service from Absolute
We’ve now been in our property for a couple of months and thought it was about time I left a review.
Special mention to Shannon in particular-
Shannon managed to get us booked in for a “pre market” viewing at a property that she felt we would love. She listened to our needs and recommended we see it. We listened and went along to the property as quickly as we could the same day without seeing pictures or anything. I’m so happy we did and I’m very grateful she recommended it to us. Thank you Shannon!
Really happy with the service we received from start to finish.
Thank you Absolute 😃
JSC · 13 December 2025
★★★★★ 5/5
GoogleFrank and the team were very helpful in the process which took alot of the stress away. Thank you all very much
Jack · 6 April 2026
Agent replied · 13 April 2026
Thanks Jack! Will pass this onto Frank and the team.
★★★★★ 4/5
GoogleHad the pleasure of meeting Liv for the viewing of a property. Appointment was booked to suit my circumstance, by Kate. Liv was punctual, presentable and professional, good knowledge base. Very good experience, shame we could not put the package together though,
Steve · 14 October 2025
Agent replied · 13 November 2025
Thanks for taking the time to share your experience of the great customer service from Kate & Liv.
★★★★★ 5/5
GoogleThe Absolute team in Torquay have been incredible with the sale of my property. From valuation, to photos/marketing (which were amazing quality), to arranging listings, and communication - the whole service has been top standard. Kim has been particularly great with sales progression and sorting the chain out. I used them before for the purchase of my property, and when it came to selling there was no doubt in my mind about choosing Absolute. I would recommend to anyone.
Rachel · 30 May 2024
Agent replied · 30 May 2024
Thanks Rachel, we're so pleased you chose us to sell your home and that you were so happy with our service especially Kim's work on the sales progression side! We wish you good luck in your new home.
★★★★★ 5/5
GoogleFrom our very first viewing with Frank all the way through to our completion date, Absolute have been nothing short of fantastic.
They guided us through every step of our first house purchase with professionalism, clear communication, and genuine care. Any questions we had were answered quickly, and we always felt supported and informed throughout the process.
Buying our first home could have been stressful, but Absolute made it smooth and straightforward. We’re incredibly grateful for their help and wouldn’t hesitate to recommend them to anyone looking to buy a property
Jake · 13 December 2025
Agent replied · 13 April 2026
Thank you so much for your wonderful review Jake!
We’re delighted to hear that your experience, from your first viewing with Frank right through to completion, was both smooth and supportive. Guiding first-time buyers through the process is something we truly take pride in, so it means a lot to know you felt well looked after at every step.
Thank you so much for choosing us. We hope you are immensely happy in your new home! If you ever need anything in the future, we’re always here to help.
★★★★★ 5/5
GoogleFirstly, I want to say a massive thank you to James. He has gone above and beyond as an estate agent. As a first time buyer, it can be extremely daunting understanding the buying process and legalities. James is very knowledgeable and was happy to explain anything I was unsure of. He was always at the end of the phone or email. James also accommodated multiple viewings and gave sound advice. I cannot recommend James enough. I would also like to thank Kim at Absolute, who was extremely helpful in 'chasing' things up, again nothing was too much. I would highly recommend Absolute and their team. They are professional, punctual and want to give you the best service they can. Thank you again, Lauren-Marie.
Lauren · 19 December 2023
Agent replied · 12 April 2024
Thanks for the review Lauren-Marie!
★★★★★ 5/5
GoogleWe recently purchased a house through Absolute. The team were so helpful, friendly and quick to respond throughout the process. They didn't make us feel rushed or pressured and helped to keep the momentum going when our purchaser's solicitors needed a nudge. James was very accomodating in providing access for additional visits with our builder and also checked the property for us within the hour when we were concerned after local flash flooding - 5* service! All in all I would not hesitate to recommend Absolute and the team to others.
Jasmine · 3 December 2023
Agent replied · 12 April 2024
Thanks for the review Jasmine!
★★★★★ 5/5
GoogleWe bought a house via absolute. We noticed a difference in how they conducted tours of the homes they sold compared to other local agents, Shannon from Absolute seemed a lot more knowledgeable about the property than other local agents had been about their properties, and she pointed out how each different features of the home could work for us.
The whole thing seemed to stall at some point but Tina in the sales progression team picked it up and was very supportive in chasing different parts of the chain and getting our soliciotors moving.
We’d be very happy to recommend absolute to our friends.
Theresa · 14 September 2025
Agent replied · 13 November 2025
Thank you Theresa. I'll be sure to pass on your kind words to Shannon and Tina. Recommendations are one of the most important parts of our business, so it's really great to hear that you'll be recommending us to friends going forward ☺️
★★★★★ 5/5
GoogleWe have just sold our house, and I have to say the service from Tina and the team has been amazing, they are very professional, they valued the house accuratley, they kept us informed throughtout the sale and kept the pace going to make it as quick as possible. We are delighted that we used Absolute and would recommend them. We had a high value house and they fitted the bill perfectly. Thank you.
Julie · 20 December 2023
Agent replied · 12 April 2024
Thanks for the review Julie and well done Tina!
★★★★★ 5/5
GoogleThe team at Wellswood did a fantastic job of marketing and selling our property in Meadfoot . The market for flat sales in Torquay is challenging but they were very proactive, not one of these agents that collects listing and just lets the …
Steve · 13 April 2025
Agent replied · 17 April 2025
Thanks for sharing your experience of our service Steve, we really appreciate you choosing Absolute and for taking the time to write this review. We’re delighted that we impressed you!
★★★★★ 5/5
GoogleExcellent agents offering a friendly, effective and personable service. There was an issue with my first buyer who proved to be a time waster costing me a lot of money, loss of my own onward purchase, and four wasted months. This was an …
BWebbo · 13 April 2025
Agent replied · 13 April 2026
Thanks for the great review!
★★★★★ 5/5
GoogleRecently bought a house with absolute Torquay. Great experience. Frank and Shannon were the agents I dealt with and I couldn’t fault them, fantastic job!
Chris · 30 October 2025
Agent replied · 13 November 2025
Thank you so much Chris. Will pass on your kind words to Frank and Shannon! Hope you're happy in your new home.
★★★★★ 1/5
GoogleReally unprofessional and disappointing service. Still not received my deposit back after having to wait over 3 months since moving out. I have been told that they cannot access the deposit scheme to request the deposit and instead it is still with a prior letting agent after having changed letting agent over 1 year previous to that. Many phone calls and emails later and still not closer to getting my deposit back. I would recommend that anyone who is renting with absolute should check that absolute actually have access to the deposit scheme used. The lack of responsibility taken by absolute has been really unsettling. Management were very rude and unhelpful.
Rhys · 27 September 2022
Agent replied
If your landlord or previous agent has not transferred a deposit to our scheme it is not something we can affect other than asking whoever holds the deposit to release it back to you.
Haart still hold the deposit and are therefore responsible for making sure your deposit is protected in line with the regulations and you should be reviewing them instead of us.
You can simply go onto https://www.tenancydepositscheme.com and request your deposit back, if Haart do not respond within the statutory timeframe then you will automatically get the deposit sent to you.
Hi Rhys,
Now that Haart have confirmed that it is down to one of their departments for the slow return of your deposit would you consider removing this review for us?
Simon
Update 28/0323
It’s disappointing that despite knowing that Haart were the cause of your deposit issue that you have still not removed or amended this review
★★★★★ 5/5
GoogleWe bought a property through Absolute Sales & Lettings in 2014 and it was an easy process.This year we chose them to sell a property for us.
We experienced a very professional and personal approach and found it easy to contact the sales team.As we are currently abroad we needed extra help and they certainly went the extra mile for us.We would certainly use this agency again and would not hesitate to recommend them to buyers or sellers of property in the Torbay area.Also we would like to say a vary special THANK YOU to Tina Liddiard for doing an amazing sales job and to Kim Hughes for doing a great job progressing the sale through to completion.
Vishen · 4 July 2022
Agent replied · 7 April 2023
Thank you so much. We pride ourselves on providing an exceptional service to both buyers and sellers so it's great to hear that you have been impressed both times.
★★★★★ 5/5
FacebookThe team at the Shaldon office, most especially Mia did an amazing job, above and beyond, on our purchase. It was similarly very positive with our sale via Peter at the Dawlish office. Previously, we found a larger local estate agent unbelievably poor, with a couldn't be bothered attitude, and if they thought that we weren't serious buyers/sellers they couldn't have been further from the truth. With the team effort at Absolute, we had a buyer in 10-days, allowing us to formalise our purchase offer soon afterwards. If you are looking for a professional, personalised service then we would strongly recommend speaking to these people.
Steve · 15 May 2022
Agent replied · 30 April 2023
Professional and efficient forex broker. I never had any issues with withdrawals as well as services. They are always accommodating and helpful. Great trading signals from them. I'm pleased with the overall performance of Mrs Elizabeth Bays' service. I… See more
★★★★★ 5/5
GoogleMy whole experience of Absolute Sales has been a good one from the viewing of properties through to the purchase of my property. Tina in particular has kept me up to date with any progress and has always been very friendly and professional. Would definitely recommend.
Carole · 16 March 2026
Agent replied · 13 April 2026
Many thanks Carole. Tina is an asset to our team and can always be relied on for prompt updates and clear communication throughout the buying process.
Thank you for your recommendation, we hope you're extremely happy in your new home.
★★★★★ 5/5
FacebookLouise from the Brixham office has been incredible with our house sale and purchase. We had sale agreed on our house in September but didn’t end up moving to our new property until February. Louise was always friendly and helpful, there every step of the way to answer questions and support. We also dealt with Chris a couple of times for the properties and we had just the same service. I highly recommend anyone within the Absolute team if you’re buying, selling or renting!
Bethany · 10 March 2022
Agent replied · 30 April 2023
Professional and efficient forex broker. I never had any issues with withdrawals as well as services. They are always accommodating and helpful. Great trading signals from them. I'm pleased with the overall performance of Mrs Elizabeth Bays' service. I… See more
★★★★★ 5/5
FacebookLouise from the Brixham office has been incredible with our house sale and purchase. We had sale agreed on our house in September but didn’t end up moving to our new property until February. Louise was always friendly and helpful, there every step of the way to answer questions and support. We also dealt with Chris a couple of times for the properties and we had just the same service. I highly recommend anyone within the Absolute team if you’re buying, selling or renting!
Bethany · 10 March 2022
Agent replied · 12 April 2024
Thank you Bethany! We hope that you are very happy in your new home
★★★★★ 1/5
GoogleRelied on Absolute this month to get me Moved as I’ve been facing homelessness. It’s like getting blood out of a stone just to get them to return your calls. Facing homelessness and I’ve managed to arrange two viewings this month, the ones I’ve applied for I can’t even get any news on because they won’t get back to me. For weeks now I’ve been calling and asking them to return my calls. One letting agent for the whole of Torquay is ridiculous and your making your clients suffer for it. Any other agency will treat you with respect and a sense of urgency. Hands down the worst experience of any estate agent I’ve spoken to this month. As a landlord as well I don’t see why you would let such an incompetent agency do your business for you. I can think of 4 properties that could’ve been filled this month that just haven’t been because this agency is unresponsive.
Jake · 28 January 2022
Agent replied
We're very sorry that you feel it necessary to post this misleading review and didn't consider contacting one of the directors of the company who would have been happy to speak to you.
You have not 'relied on Absolute', we are one of around 20 letting agents in Torquay plus there are hundreds of private landlords.
As for facing homelessness, you told us you were "moving out of your Mum's' which doesn't sound like you're being made homeless.
We have had no issues with letting properties this month, in fact we have a massive undersupply of properties for the thousands of tenants that we have registered on our mailing list. This is no different than any other local letting agent.
As you say we have booked viewings for you at 2 different properties so we can't be that difficult to get hold of and we don't have just one property manager for Torquay, we have 2 dedicated property managers for Torquay as well as another 7 staff in the lettings department who also answer calls and can assist our customers.
As a 21 year old we find it extremely unlikely that you are actually a landlord yourself, even if you were we fail to see why you would not live in your own property if you were genuinely facing homelessness.
Our landlords ask us to find good tenants and this review proves that our landlords have had a lucky escape if this is the anger you have simply because you haven't been able to secure a property through us.
Simon Fisher
Director
★★★★★ 5/5
FacebookJust got the keys to our first house through absolute, and they have been nothing but amazing! Emily was the one who showed us around the house on our viewing and she was so lovely and professional answering any questions we had! Then she kept us updated through the whole process, putting our minds at rest and always checking in on us which really helps at a super stressful time like buying a house! And then picking up the keys with also the cutest presents to go with them! Thank you so much Emily, and everyone from absolute for being the best estate agents we could of asked for! xxx
Chloe · 24 January 2022
Agent replied · 30 April 2023
Professional and efficient forex broker. I never had any issues with withdrawals as well as services. They are always accommodating and helpful. Great trading signals from them. I'm pleased with the overall performance of Mrs Elizabeth Bays' service. I… See more
★★★★★ 5/5
GoogleFrank was very pro-active in helping us to purchase our apartment. He facilitated multiple viewings (three in total, I think!), fielded many questions, negotiated on our behalf and followed up with us after completion to help with additional keys, property snags etc.
The team at Absolute also gave us a moving in box with various goodies you need on day 1 which was a very nice touch. Fully recommend, thanks a lot Frank for all your help!
Richard · 1 June 2022
Agent replied
Thank you Richard. Frank is an absolute credit to the team!
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