LiFE Residential Acton reviews

★★★★★ 5/5

Google

Agent Daniel was really helpful every step of the way throughout the whole process, from the property viewing to the day we got the key. Top letting agent, highly recommend.

Russwest44 · 30 May 2024

★★★★★ 4/5

Google

We've been tenants with Life Residential in our previous flat. Although the process for getting our deposit back was a bit long due to a discussion with the landlord, Shannon has been really helpful in the final process trying to always answer our emails and requests. She chased up the landlord and accounting team so we could get out deposit as fast as possible and we really appreciated it!

Laurene · 26 March 2019

★★★★★ 5/5

Google

My move process with Life Residential has been flawless. Everything is done online, with the help of a professional team( Bruce Bell - the agent that helped me throughout the process of renting and later on with Silvia Nemth - property administrator who is taking care that all questions regarding the new apartment are responded) I was able to get the work done in a matter of weeks.

Catangiu · 29 July 2019

★★★★★ 5/5

Google

Bruce has been very formative, he provided me with all the details and information i needed and also did not pressurise me into making a quick decision. For the first time i think that i was treated fairly as a tenant. Alessio also made sure that my needs were considered and applied. All services provided were dealt in swiftly and professionally. I couldn’t thank Bruce enough. Much appreciated.

Israa · 29 July 2019

★★★★★ 5/5

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Excellent Professional Service

We have a few properties let through Life Residential. We have found their service very professional keeping us informed of any delays in rent payments, updates on the properties and informing us well in advance when renewal of tenancy is due. Colm is very helpful and rings regularly to see that we are satisfied with the service and if we need any changes to improve the service which is greatly appreciated.

Rasik · 9 November 2016

★★★★★ 5/5

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Competent and efficient!

The title asks for LR's quality of service but this has often been variable so my comments are specifically for Wilmari. She has been thoroughly professional and efficient in carrying out negotiations on my behalf and concluded matters swiftly. Also, Wilmari has done all she promised and kept me informed without overwhelming me with correspondence. She is a credit to your company and I hope she continues to manage my account.

Dilip · 28 October 2016

★★★★★ 5/5

Google

Olyvia was the first member of the Life Residential team that we have dealt with over 2 years, that has been truly responsive and helpful when needed. We have had a number of queries, concerns and issues stemming from the COVID-19 crisis, but more generally to do with our tenancy, and Olyvia has helped find solutions to each of our problems quickly and effectively. Thanks!!

Adam · 8 May 2020

★★★★★ 4/5

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Very happy dealing with Alla Zakheos . Thanks for her valuable customer service!

I would like to thank you Alla for your usual help. Your are someone who is very helpful, whenever we need a hand, you just answer in time! You also have provided a high customer service. You listen to our issues and you pretty know how to deal with it ! I am sure you have the natural qualities I wish you all the best in your career. Anis Younsi

Anis · 10 February 2017

★★★★★ 4/5

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Service from Colm Walpole of Life Residential

We have found Colm Walpole is providing us very good service. He always follows up and calls me back. I have called him a few times at weekends and he has returned my calls. Whenever things have gone wrong or I have had queries Colm follows up and comes back to me. We appreciate the good service that he and Life Residential provide and would recommend him. Anil Gadhia. London.

Anil · 10 December 2016

★★★★★ 5/5

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Professional and good follow up

My husband and I bought a place in London 2 years ago. Life Residential provides end to end services with Colm assisting to coordinate among his colleagues, the handover of the newly completed property, furnishing the place, finding tenants for the unit and a tenant for the car park to providing regular updates on the unit. It's very convenient for us, being offshore investors to have these support and assistance.

Gina · 3 November 2016

★★★★★ 5/5

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Lukasz - an excellent property manager!

Lukasz is an excellent agent. From day one he's been highly responsive to my queries. He always goes the extra mile to sort out any issues I have with the property and always sends me a holding email when he's waiting for a reply from another party which makes me feel he hasn't forgotten about the issue! He's nice and highly reliable. The best contact I've had at LIFE Residential!!!!

Ale · 7 July 2016

★★★★★ 5/5

Google

Had a great experience being shown round apartments with Jasmine. I had a viewing, sent the offer, and it was all done in one afternoon. Very easy and pleasant. Highly recommend.

Harry · 20 August 2026

★★★★★ 5/5

Google

I moved to London last month and contacted Life Residential for a studio, I liked the very first unit they showed and went ahead with it. They have a very seamless process starting from viewing, to documentation, to moving in! Great work by Alessandro and team!

Tilak · 30 March 2023

★★★★★ 5/5

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Outstanding service based on clear understanding of investors' needs

Marcus and his team provided with a reliable, informed and proactive point of contact throughout the negotiation of both the purchase and the rental marketing of three properties in the City of London. I can clearly say that without Marcus's approach and commitment to deliver a compelling solution for us we would most probably have renounced this deal. We are looking forward to further collaborating with Life in future years.

Stephane · 15 February 2016

★★★★★ 5/5

Google

I am extremely satisfied with the services and support provided by Mr Bruce Bell while I was in the process of renting a studio flat. Such a great and knowledgable professional. Flawless experience. Being very particular, my expectations were exceeded (before and after I entered the property). Constant follow-ups to ensure everything is in order, support throughout and immediate responses made everything really easy for me, considering that I live alone for the first time. Would definitely recommend!

Zoi · 21 April 2024

★★★★★ 5/5

Google

Benjamin has been really professional and helped me a lot during every stage of this. As English is not my first language and It was my first time to rent an apartment in UK, i don't know much about this, however, Benjamin has always be patient and kind to explain and help through the beginning to the end. Thank you very much for all your help.

Yiwen · 4 September 2019

★★★★★ 4/5

Google

Mr. Shubib was very helpful. He was accommodating to our requirements and was patient with our needs.

Deshan · 19 November 2024

★★★★★ 5/5

Google

Had a pleasant experience with Life residential in securing my home. Daniel and Leah were helpful throughout the process with constant communication and attention to my requirements.

Don · 6 June 2024

★★★★★ 5/5

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Really Professional and easy to deal with.

Wilmari has been a great contact throughout the renewals process. She has put up with me (extremely graciously) when I had panicked when I hadn't received any rent and I understand rent collection isn't her role but she was extremely kind and explained everything to me clearly. This was reassuring. The renewals process itself has been an easy process and I am delighted to have her as a contact.

Kate · 18 November 2016

★★★★★ 5/5

Google

I viewed a property with Darika and she was very professional and informative. Very good service and would recommend her

Thush · 13 March 2026

★★★★★ 4/5

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Very attentive, patient

Geri was very helpful in my special case. I was very happy with the way she would immediately reply to my emails and seek an answer from the landlord as quickly as possible. She is very patient as well, helping me through some issues that I encountered while I was renewing my tenancy. I hope she handles my renewal next time, should I decide to stay in the property.

Stella · 3 May 2016

★★★★★ 1/5

Google

Mahrokh Azarbin was my property manager. Couldn’t do her job properly, not professional, kept asking me to check when it was her job, denied receiving emails.. and the list goes on. A few things she failed on: got my deposit sum wrong! Ignored emails and never once apologised herself for the damage she has caused. Tried to invoice me damaged items when the inventory check in already stated it on there! Gave me eviction notice when I said no to a £400 PER MONTH raise on rent! Had to succumb to this as I could not find a place in time and only then did she tell me it had to be raised even more. Money thieving people! Only managed to sort things out after I told head office and management. Not sure why she hasn’t been reprimanded yet or even fired! She clearly can’t do her job properly and people need to know. Shameless!

Michelle · 15 December 2022

★★★★★ 1/5

Google

I rented a studio flat with LifeResidential at Westgate House for 12 months. I will explain below the reason why I gave 1 star. - The initial process from the contact with the agent to contract negotiation/ viewing / references checks and start was great. It was super smooth and clear all the way through and everything was very professional. - The flat was new and fairly priced. Although the building management could have improved certain things, LifeResidential delivered. All is well as long as you’re coming in… based on this only I would have given 4/5 stars BUT for future tenants please be aware : 1) As my 12 months tenancy were close to an end, I have been contacted by LifeResidential agent regarding extension. After I confirmed, she then asked me to pay over 30% more in rent. Considering that the energy bills are paid by the tenant and increased massively, I thought this was a bit excessive and asked to negotiate and that I was happy to pay more but not 30% more. I was immediately notified with a section 21 eviction letter and felt that there’s never been room for discussing or consideration for good tenants by this person. I accepted. 2) I am a very tidy person and professionally cleaned the flat to a very high standard before exiting it however I did not keep the very light 20£ ikea duvet that was initially provided. As a result, they have decided unilaterally to release the secured deposit and take 130£ (They only gave me the rest of the deposit - undisputed - after many follow ups and many weeks). They have also added “pillow covers” as missing items although they were washed and ironed the same morning by myself before I left the flat. I have asked the agent, Olyvia S., numerous times for updates and requested to see the breakdown and receipts that justify this amount. I wanted to dispute this amount and felt it’s unfair to charge 130£ for a 20£ Ikea duvet that shouldn’t have been given to the next tenant anyways for hygiene reasons. Olyvia ignored half my emails and replied to the second half that “the landlord hasn’t replied yet”. This lasted 3 months until I gave up and have never received a response nor my money. Again, with LifeResidential the tenant doesn’t matter. Out of all the places I rented with, this was the last place I would have thought I’d get robbed of my deposit as everything seemed very professional when I signed. I’m very disappointed and will not use / recommend them to anyone.

Ayoub · 30 November 2022

★★★★★ 1/5

Google

I rented a studio flat with LifeResidential at Westgate House for 12 months. I will explain below the reason why I gave 1 star. - The initial process from the contact with the agent to contract negotiation/ viewing / references checks and start was great. It was super smooth and clear all the way through and everything was very professional. - The flat was new and fairly priced. Although the building management could have improved certain things, LifeResidential delivered. All is well as long as you’re coming in… based on this only I would have given 4/5 stars BUT for future tenants please be aware : 1) As my 12 months tenancy were close to an end, I have been contacted by LifeResidential agent regarding extension. After I confirmed, she then asked me to pay over 30% more in rent. Considering that the energy bills are paid by the tenant and increased massively, I thought this was a bit excessive and asked to negotiate and that I was happy to pay more but not 30% more. I was immediately notified with a section 21 eviction letter and felt that there’s never been room for discussing or consideration for good tenants by this person. I accepted. 2) I am a very tidy person and professionally cleaned the flat to a very high standard before exiting it however I did not keep the very light 20£ ikea duvet that was initially provided. As a result, they have decided unilaterally to release the secured deposit and take 130£ (They only gave me the rest of the deposit - undisputed - after many follow ups and many weeks). They have also added “pillow covers” as missing items although they were washed and ironed the same morning by myself before I left the flat. I have asked the agent, Olyvia S., numerous times for updates and requested to see the breakdown and receipts that justify this amount. I wanted to dispute this amount and felt it’s unfair to charge 130£ for a 20£ Ikea duvet that shouldn’t have been given to the next tenant anyways for hygiene reasons. Olyvia ignored half my emails and replied to the second half that “the landlord hasn’t replied yet”. This lasted 3 months until I gave up and have never received a response nor my money. Again, with LifeResidential the tenant doesn’t matter. Out of all the places I rented with, this was the last place I would have thought I’d get robbed of my deposit as everything seemed very professional when I signed. I’m very disappointed and will not use / recommend them to anyone.

Ay · 25 November 2022