Trusted Agent profile · Acton, Greater London
Verified
★★★★★
1,217 reviews across 3 platforms
Unit 2, Portal West Business Centre, 6 Portal Way, Acton, Greater London, W3 6RU
LiFE Residential's office in Acton, Greater London, at Unit 2, is rated 4.4 out of 5 across 1,217 reviews on three platforms, including 685 Google reviews rated 4.2.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ...Read all 4 from sellers
It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ...Read all 8 from buyers
Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ...Read all 166 from landlords
I've had Gabriella as the property manager for an apartment a friend and myself rented for a couple of years and recently moved out. She was very helpful in ...Read all 306 from tenants
LiFE Residential offer services in lettings, sales and property management. Founded in 2000 by Jonathan Werth and Jason Dienaar, together they hold over 40 years property expertise and are still guiding LIFE’s way. LiFE began with 1 office in Parliament View and 3 members of staff. Today, we are one of the UK’s leading privately owned real estate agencies, specialising in new luxury developments. We have 12 offices located across London, and have expanded internationally with offices in Hong Kong, Singapore and South Africa. We employ over 115 dedicated members of staff who speak over 32 languages. We have cultivated a reputation based on honesty and integrity, building strong relationships with London developers. As the appointed lettings and management agent for Galliard Homes and City And Docklands, along with many other London developers, we can provide you, our client, with unrivalled access to the best residential property in London. Here at LiFE, we employ only the best people. Our staff live and breathe the London property scene and receive the highest quality professional training. Each and every agent is an expert on their location meaning we can offer you insightful and comprehensive advice. With all of our offices either on-site at large developments or within 15 minutes of our properties, we provide a high quality, personalised and hands-on service to all of our clients.
Every review we hold for the Acton office, from every platform, shown as written. First names only.
5/5
GoogleMy Property Manager Isis Ferreira is extremely helpful, efficient and problem solving. Over the course of the last year, whenever any repairs have had to take place in the residence she has always got back to me with a solution within 24 hours plus she always ensures I am kept up to date with the action points taking place to solve the problem. I couldn’t have asked for a better property manager.
Thank you Teresa for the review!
5/5
GoogleI wanted to share with you my appreciation for Chris that was always professional and made sure that we are happy with our choice and everything it’s ok in our flat. He has good customer service skills and always helpful with tenant needs. Chris is a big plus for Life Residential and I hope he will be our property manager for our entire tenancy. Life Residential is very professional agency. Really recommended!
Hi Ionut, this is wonderful news. Enjoy your new home.
5/5
View AgentsCompetent and very efficient
Ellie has been a wonderful help to me. She is extremely efficient and was able to quickly provide me with information I needed. She saved me a lot of time as rather than ring around and look things up, she told me everything I needed and sent all the documents before I even asked! It was great to have someone to think ahead about a client's needs, and my problem was solved effortlessly. Thanks Ellie.
Thank you very much for giving us such a good word Sarah. We're happy we could help and we'll endeavour to continue exceeding your expectations.
5/5
GoogleTo be honest,You guys were the best. Your responses for the mails and calls were like super impressive and satisfactory. You guys were the only ones who showed me the flats again and again in different days understanding my concerns. Thank you for helping in finding the best flat for me and my partner in such a short time. Expecting your service till my contract ends. Thank you in advance.
Thank you for the 5* Google Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Katie
5/5
GoogleI would like to give a very high ranking for the Life Residential's service, the Client Service Consultant, Ervis Sherrniku is very professional, he help me to lease out my property quickly and found me a very good tenant, they are the HongKonger retired in London. The whole process of offer, negotiation, signing the agreement, getting deposit, payment to my account are so efficient and headache free. l really appreciate Ervis's professional advise, swift feedback, and hands on attitude.PositiveResponsiveness, Quality
4/5
GoogleKhalidaas, u hv been v helpful n amazing in helping us renew our tenancy document @silver works. We are grateful fr all ur continued help n service. Recently, Bruce has helped us in getting our other apartment rented out. We really appreciate his efforts and of course Amrita was also a great help. We met Bruce last month as well. Thank you Life Residential team. Thank you for your excellent service.
Thank you Hassan for your kind words.
5/5
View AgentsExcellent Property Manager
Tonte was highly responsive in expediting the coordination of maintenance/repairs for our home. My family recently experienced problems with the ventilation system in our flat and Tonte was able to help us get the unit repaired in expedited fashion. His commitment to communicate and follow-up with us in a timely manner during the repair process demonstrates his level professionalism and commitment to his clients. We truly appreciate the exemplary quality of his management skills.
Thank you for such a positive feedback. We're happy to have you as a client.
1/5
GoogleAvoid if you can. They are super fast on getting your money, but take months to address repairs, broken appliances and get your deposit back.
I am sorry to read your 1 star review. I am concerned to read your comments and have passed them to our Director to review with the team. We will then be in contact with you to discuss further. Kind regards, Katie
5/5
View AgentsOutstanding Service from Eleanor!
I have recently moved into a new apartment complex and Eleanor’s level of service has been outstanding. Eleanor has swiftly responded and actioned all of my queries with absolute professionalism always producing a positive outcome with minimal fuss and maximum efficiency. Eleanor has been a pleasure and will not only met your expectations but importantly exceeded them. Eleanor is obviously a valued member of her organisation and I would highly recommend Eleanor to all.
Thank you very much for your feedback and welcome to your new home! We're glad you're pleased with our service and we'll continue exceeding your expectations.
5/5
View AgentsProfessional, friendly, efficient, promote responses, consistant, caring , positiveness and polite.
Tonte has been in communication with me last few months. He has been really helpfull with all my request no matter how simple or complex. All his reponses have been comprenensive, and any folllow has been quick. It has made all my process smooth and easy. I feel confident with the service and really apprecicate his proffesional, friendly and effcient attitude. He is a real asset to your organisation. Wishing all the best. Sushila.
Thank you for such a positive feedback. We're happy to have you as a client and we'll continue exceeding your expectations.
1/5
GoogleUPDATE: I’ve never received a response after their reply to this review. TOTAL SCAMMERS!!! STAY AWAY!!! We “secured” a property with life residential (or at least we thought so) over a month before the actual moving day, referencing went through smoothly and we were just waiting for the contract to be sent to us. We had to ask a few times about the contract as we were kept promised a date but the contract was never sent. The contract was requested several times and every single time we were assured to relax that everything was in order and that the contract was going to be sent at some point. However, a week before the moving day (yes, 7 DAYS before the moving day) the agency called us saying that they council did not give permission for 4 people to live in the flat and that we had to find a different property. As you can imagine this was quite frustrating given that all of us had given notice to our respective properties, booked removal companies and we were going to be homeless in a week time. The agency did not even apologised or took responsibility for their negligence, they just blamed the council for this. We do understand regulations are in place, however this could have been avoided if the agency would have enquired the council a month in advance rather than a week. We are now left to secure an emergency accommodation (which doesn’t come cheap) cancellation charges for our removals and storage charges to store our goods until we can move into a new place. Shame on you life residential and the way you treat your customers!
Dear Luca, I am concerned to read your comments and have passed them to the Director of our West London office. I am sorry your experience with us has not been as we would have expected. We will be reviewing this and will be in contact to discuss further. Kind regards, Negin, Customer Relations Team
1/5
GoogleUnfair Deposit Deductions and Poor Communication!!! Disappointed ... My experience renting with Life Residential was unfortunately very negative. I rented a property from liferesidential hounslow and paid a deposit of £1250 GBP. However, when my tenancy agreement ended and I moved out, I did not receive my deposit back.Despite sending multiple follow-up emails after my move-out, Life Residential took a long time to respond. This lack of communication was frustrating and caused unnecessary stress.When they finally replied, they sent a chart listing various deductions from my deposit. These deductions felt unreasonable and included charges for "unwanted things." Including some issues that we have noticed from the beginning and we sent multiple emails to fix the issue from the first day onwards but we didnt get any solution atlast they have charged that as well from our deposit.I feel very sad as they have deducted 900 £ for the kitchen tap fix it was not working and we sent the proof of mails that we have sent them to sorted out the issue from the initial moved in days onwards .We moved out from the property on feb 1st week we have paid all the utility bills and rent for feb .But till now ( may 7th ) we didnt get any proper acknowledgment and amount back. Overall, the experience with Life residential is very disappointed.
Dear Jyothy, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Katie, Customer Relations Team
5/5
GoogleRecently I had to look for a new flat in London, and included the W3 area on my search. Bruce has helped me searching for suitable properties in West London and, although I ended by securing a lease renewal at my current flat, I'm grateful for his knowledge of the market, the neighborhod, his professionalism conducting the viewings, and would happily recommend his services as lettings state agent for any friends looking into West London area as their next place to call home, in London. Thank you, Bruce! Wish you all the best!
Dear Susy, It’s great to hear that you have had a brilliant experience with our West London office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Katie, Customer Relations Team
5/5
GoogleI've had the pleasure to work with Stephen Saidu from Life Residential. He made sure to take the time to understand what we were looking for and did well to address any questions or concerns. It was clear that he put in a great effort to help us find our next home. In our case the home we ended up getting was not from his portfolio, but he was the agent that stood out to me during the process.
Dear Soren, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Negin, Customer Relations Team
5/5
View AgentsVery efficient and polite property manager
Ellie is simply the best property manager I have ever met! Everything she does is so efficient, and she always sees things through to the very end. She is very polite as well. I simply cannot fault her at all. My flat was undergoing some insurance claims, and it was a painful and slow process, but Ellie kept it all under control, and kept me updated throughout. I would recommend her to anyone.
Thank you very much for such a good word, we're happy we could help and we'll continue exceeding your expectations.
5/5
View AgentsVery professional and friendly, helpful staff.
I am very happy with the service I received from Eduardo and First Residential. Eduardo is friendly and courteous, always helpful with any queries I had. Eduardo kept me informed of all developments in the process of renting my flat quickly by phone calls and email. I was pleasantly surprised by how quick Eduardo found suitable tenants for my property. I would highly recommend Eduardo and First Residential to all landlords and tenants.
Thank you for your kind feedback, Jasmer. We are happy you're pleased with our services and we'll continue exceeding your expectations.
5/5
View AgentsEndrit Sherrniku
Endrit was a professional and very respectful member. He helped me find the property I've been looking for and made sure things went smoothly along the way. In General, all the staff members of Life Residential are so professional and give the best services one is looking for. I consider them the best agent I have ever dealt with, and through them I lived in two properties already over the past few years.
Thank you for such a positive feedback. We're happy to have you as our client.
5/5
View AgentsRenewal of contract
Geri was helping me with renewal of my contract, I had quite challenging situation with uncertainly of how long I'm going to stay in the country. She was very responsive and understanding in spite of several changes of the contract terms we had to get through. She managed to agree with the landlord suitable terms for both and execute the contract very professionally and promptly. It was really nice to work with her.
Thank you for your positive feedback. We're happy to have you as a client and hope you'll enjoy your stay in London.
5/5
GoogleI had an excellent experience with Kacey Smail. She handled my contract renewal very professionally and communicated clearly between me and the landlord. She helped us reach a fair and suitable deal that worked for both sides. I really appreciate her prompt responses, understanding of the situation, and dedication to finding the best solution. I highly recommend her service to anyone looking for a reliable and helpful agent!
4/5
GoogleWe've been tenants with Life Residential in our previous flat. Although the process for getting our deposit back was a bit long due to a discussion with the landlord, Shannon has been really helpful in the final process trying to always answer our emails and requests. She chased up the landlord and accounting team so we could get out deposit as fast as possible and we really appreciated it!
Thank you Laurène for the review!
5/5
GoogleMany thanks to Noor at Life Residential who went above and beyond to help me with everything relating to moving out of my property and the end of my tenancy. I really appreciate all of her help.
Dear Miles, Thank you for leaving a 5 star Google review. Kind regards, Negin, Customer Relations Team
5/5
View AgentsIncredibly helpful!
As tenants, our experience with LiFE had initially been very negative and after months of issues we were handed over to Giorgia. She has been incredibly helpful in getting a number of issues sorted in our flat, liaising with us and the landlord in a both timely and friendly manner. If we continue to rent through LiFE next year we will definitely be requesting that she continues to be our property manager!
Thank you for giving Giorgia such positive feedback Jack. We are thrilled you would like to work with her again in the future.
5/5
View AgentsA helping hand you can count with in a time of distress
I've rarely spoken with Genevieve prior to a severe plumbing incident I had in my apartment. Nevertheless, when the time came, she was nothing short of spectacular. Ready available, concerned about my family wellbeing and always expediting everything she could to make sure things went back to normal quickly and swiftly. I would recommend Genevieve not only as a professional, but also as a great caring individual who above all understands people.
Thank you very much for such a good word, we're happy we could help and we'll continue exceeding your expectations.
5/5
GoogleVery professional and efficient service, thank you Life Residential for finding me a good tenant, much appreciated! Would recommend to everyone!
Dear Lisa, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Katie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 5.0 out of 5 on average. For example, Anton wrote: "Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ..."
8 reviews from buyers, rated 4.8 out of 5 on average. For example, MEHMUD wrote: "It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ..."
166 reviews from landlords, rated 4.9 out of 5 on average. For example, Caroline wrote: "Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ..."
306 reviews from tenants, rated 4.7 out of 5 on average. For example, Jack wrote: "I've had Gabriella as the property manager for an apartment a friend and myself rented for a couple of years and recently moved out. She was very helpful in ..."
