LiFE Residential reviews

★★★★★ 5/5

Google

Jasmine was absolutely fantastic in helping us rent our flat. She guided and kept us updated through the whole process making sure everything was done correctly and quickly. She was very friendly, understanding and always happy to help.I would highly recommend her and the agency.

Aashika · 15 August 2026

★★★★★ 5/5

Google

I had an excellent experience working with Said and Niloofar, and I would highly recommend them. Said was incredibly patient, responsible and attentive throughout the entire process. He arranged and accompanied me on several viewings, carefully explained the different properties and options, and helped me plan everything in detail. He also communicated and coordinated with the landlord on my behalf. Even while I was away on a business trip, he continued handling many matters for me with great care and professionalism. Thanks to his dedication, I was able to find a home that I am genuinely very happy with. I would also like to sincerely thank Niloofar. She was extremely helpful and thorough during the viewings. Because of my own schedule, I missed several of her calls and messages, but she never gave up. She continued contacting me, patiently coordinated suitable viewing times, showed me the properties and explained everything clearly and carefully. It was a genuinely positive experience from beginning to end. Thank you both for your professionalism, patience, attention to detail and outstanding service.

Xizhen · 25 July 2026

★★★★★ 5/5

Google

Nilofar was greatly responsive, friendly and was professional throughout the whole process. This is the second time I've worked with Nilofar and both experiences have been amazing. I wouldn't want to work with anyone else. It's evident she cares about her clients and getting to know them to the point that she knows what you want before you know.

Luiza · 30 March 2026

★★★★★ 5/5

Google

Said and Darika were helpful throughout the process. They replied to messages promptly and were always polite and professional. Communication was clear, and they made the renting process straightforward. Overall, it was a positive experience working with them.

Faye · 25 July 2026

★★★★★ 1/5

Google

I initially had a positive experience with Life Residential, the process of securing the property was seamless and I was kept up to date with timely communication throughout. However, my experience deteriorated significantly upon moving in on 20th April 2026. The property was not handed over in an acceptable condition. The mattress was unhygienic and unusable, the fridge had not been cleaned, and one of the key fobs was faulty, all documented with photographic evidence and supported by the inventory. Despite raising these issues immediately and receiving acknowledgement from the team, none of them were resolved over the weeks that followed. Communication became inconsistent and unreliable. I sent multiple follow-up emails, many of which received no response. When a response did come, promises were made but not followed throughm, including replacing or repairing the mattress (at Landlords discretion), sending the cleaning team back to address the fridge, and resolving the faulty key fob. Given the lack of action, I formally submitted a request for early termination of the tenancy on the grounds of unresolved habitability issues. This request received no response. When I served two months' notice, a dispute arose over my vacate date, and I later received a request for the full month's rent despite the tenancy ending mid-month, something that required further written challenge to resolve. It was only after I escalated my complaint directly to the Managing Director that the agency began engaging more proactively, though even then, several outstanding matters remained unresolved right up until the day of vacating. I did however, receive a John Lewis voucher as a gesture of goodwill, which was appreciated. What started as a genuinely positive experience unfortunately became one of the most stressful and frustrating situations I have encountered, due to poor communication, broken promises, and a failure to meet basic landlord obligations once the tenancy was underway. I hope Life Residential takes this feedback seriously and improves the standard of service provided to tenants during their tenancy, not just during the sales process.

Hritik · 15 August 2026

★★★★★ 5/5

Google

The agent Mr Saeed Sadat was very professional, patient and very polite. I am quite happy with the services provided.

Amytis · 8 August 2026

★★★★★ 5/5

Google

Great finish from start to finish! Said was highly professional and made everything stress free. We had great service and settled in with ease. It felt like a breeze and would highly recommend Life Residential!

مريم · 9 April 2026

★★★★★ 5/5

Google

We had an excellent experience with Daniel and Darika from Life Residential West London. Daniel was incredibly professional, attentive, and always available to answer any questions, ensuring the process was smooth and efficient. Darika was equally amazing, she showed us the apartments and explained everything we needed to know in detail, making us feel confident and well-informed. Together, they provided outstanding service, making the entire experience stress-free and enjoyable. I highly recommend both of them for their exceptional dedication and professionalism!

Indula · 7 December 2024

★★★★★ 5/5

Google

A Big Thank You to Life Residential and Mohammad! Moving to London was overwhelming, and I was in a rush to find a place. Life Residential made the process so smooth and stress-free! Their easy-to-use dashboard made uploading documents and signing contracts simple. A special thanks to Mohammad, who went above and beyond to help me. He listened to my needs, guided me patiently, and made sure everything was done on time. His support and care made all the difference. I’m so grateful to Mohammad and the team for helping me settle in quickly. Highly recommend them!

Jasleen · 6 December 2024

★★★★★ 1/5

Google

Never rent from these people. Rented a 1 bed in Westgate House from Life Residential for a year. Expensive - £1700pcm, especially given the experience of living under them. I cannot begin to tell you how unprofessional their whole team was. We had Life Residential estate agents unlocking our front door at 5pm on a weekday to show prospective tenants our flat when we were midway through our tenancy. This happened twice. Issues were almost never fixed, we had 5 property managers in a 1 year tenancy, none of whom responded to emails or were ever available when you phoned the office. Life Residential refuses to ever give us our landlord's details, which is literally illegal. We almost lost our new flat to move into because our property manager never responded to the referencing company. When they did they said my wife never lived with me even though she was literally on the tenancy. We paid for a deep clean when we moved out and Life still tried to charge us £120 cleaning fee. 2 weeks after our tenancy ends and we are still chasing for our deposit, having to go to TDS to get it back. There were hidden charges in the rent - the heating and ventilation added another £100 a month to the rent which was not discussed. Pets were said to be allowed but then when we moved in we had to pay a 'licence' to have them. We had severe issues in the property itself, including terrible plumbing, standing water, poor ventilation. Issues took months to fix or were just ignored, both through their online system and email/phone. The '24/7' concierge was never at the desk, we had parcels stolen and drunk homeless people walking around our hallways and trying to break into our front door because the 'secure fob' doors were broken more often than working. We had to call the police several times for this. The gym in the basement flooded with sewage water (as well as some people's flats) and also was out of order many times. Run a mile.

Alfie · 5 December 2024

★★★★★ 5/5

Google

I had a long-standing issue with receiving my deposit due to some complications with the building’s bills. However, when Thasnima took over the case, the matter was resolved quickly and efficiently in less than two days. Thasnima was incredibly professional, polite, and diligent throughout the process. Her expertise and attention to detail made all the difference, turning a frustrating situation into a positive experience. Thank you, Thasnima, for your outstanding support. I truly appreciate your professionalism and wish you the very best in your career and future endeavors.

Hamad · 3 December 2024

★★★★★ 1/5

Google

Terribly disappointed at the service. They will make you wait for days for a call back, they do not call. Been to two viewings with two different agents, on both occasions they said they will get back to me tomorrow which they never do. On one of the viewings, I was taken to the wrong flat and when I mentioned this is a larger flat, the response was you can rent out the rooms if you like. That is illegal and unprofessional to say the least. They can’t seem to communicate with people who are wanting to move in a couple of weeks. I do not recommend.

Mahmood · 3 December 2024

★★★★★ 1/5

Google

My deposit has not been received and my communal energy account still hasn’t yet closed after I moved out two months.My property manager- Gina, has been disappearing about my deposit release process after the last conversion on 19 September 2024.I also sent the reminder to them but there was no response until today. I called on last Tuesday , and one of the PM called Lucy, and she said she would help me to process it, but I am still waiting for feedback and Gina is left. It means that your case would not process if someone leave the company. It is really disappointed and no one follow up if someone leaves. Please don’t choose this agent

Vanessa · 3 November 2024

★★★★★ 5/5

Google

Dea has been helping me with my property search and she is very lovely and professional. Highly recommend this agency for anybody searching in West London.

Sarah · 8 April 2026

★★★★★ 5/5

Google

Dea was excellent to work with, always quick to answer my queries and provide clear, helpful information. Her responsiveness made the whole process smooth and stress-free.

Erol · 8 April 2026

★★★★★ 5/5

Google

I had a really positive experience working with Life Residential. From the beginning, the process was clear, and communication was consistent. What stood out the most, though, was working with Nilofar. She was professional, responsive, and genuinely helpful throughout. Whether it was answering questions, handling paperwork, or just keeping me in the loop, she made everything feel manageable and stress-free. It’s clear she cares about getting things right for her clients, and that made a big difference. I’d happily recommend Life Residential, and especially Nilofar, to anyone looking for support with renting or buying.

Yashika · 14 August 2025

★★★★★ 1/5

Google

They are really quick to get you in but once you are in they are so slow on solving issue, people that manage the property change constantly. And the cherry on the cake? They tried to keep most of our deposit. We went checking all the email and prove them. And after that we were ready to close they change again the person to speak about our deposit. We been waiting 2 month before we got our deposit back. Is absolutely a shame! Nevere again

Serena · 1 August 2026

★★★★★ 5/5

Google

Dea was really helpful and insightful and she ensured I had a smooth move in.

Claire · 8 April 2026

★★★★★ 5/5

Google

Jasmine was extremely helpful in showing some options. She was confident in their location and didn’t leave me waiting when there could have been delays.

Enrique · 19 August 2026

★★★★★ 5/5

Google

Mohammad was very kind and professional, showing me around all requested properties creating a comfortable atmosphere while doing so and giving me plenty of time to look around. He gave plenty of tips to look out for when renting a flat. If I was to rent another flat I would definitely consider using Life Residential due to my experiences.

Robbie · 19 November 2024

★★★★★ 5/5

Google

Gina Ballesteros is the property manager for our apartment in Dashwood House. We have not had a tenant in place since August because we are selling the apartment. Gina has been excellent at supporting the Estate agent team at Life Residential and me during this transition period. Her calm and caring manner is exceptional and her approach to helping me is what all customers would want. I cannot speak highly enough of her. Graham and Andrea

Andrea · 25 December 2023

★★★★★ 5/5

Google

Giovanni was the agent from Life Residential that assisted me with acquiring an apartment before I emigrated to the United Kingdom, which decrease the stress of finding a new apartment. He was helpful and was open to answer any questions in a prompt manner. He made himself available to show the apartment and was very professional throughout the process till the keys were handed to me. Thank you for your excellent service Giovanni!

Rushill · 23 February 2024

★★★★★ 5/5

Google

Both Danial and Mohammed were a massive help, while Mohamed showed us our new apartment in a professional and welcoming manner Danial gave amazing support with the referencing and application process. Both were very professional and good at what they do. If your manager is seeing this, give these boys a pay raise they deserve it 🤩

Mohamed · 26 November 2024

★★★★★ 5/5

Google

Everyone that I met or spoke to was so lovely and helpful, especially Daniel. He always replied to my questions quickly and enthusiastically with plenty of helpful information and he was very patient with with myself and my partner as it is our first time renting together. He is a great asset to the team and I would highly recommend Life Residential. We absolutely love our new flat!

Eloise · 21 April 2024