LiFE Residential reviews from tenants

★★★★★ 5/5

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Prompt, Professional and Consistent

I have moved into my flat for almost half a year now and Jonathan has continued to deliver, There were several issues with heating, furnishing and pest control that have arisen over the past 6 months and Jonathan has attended to them in a prompt and professional manner without fail. His professionalism and reliability mean a lot to me, amidst my hectic work schedule and long hours - having the safe knowledge that any problems with the flat will be dealt with efficiently. So glad to have him as property manager.

GC · 22 March 2017

★★★★★ 5/5

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Review of my property administrator Kristina Valuzyte

Recently I rented a flat via Life Residential and have got Kristina as my property administrator. Firstly during the reference process, Kristina was able to get back to my questions very on time and resolve my questions with appropriate advices. Secondly Kristina was able to arrange pre-move-in cleaning on the date promised to tenants with no delays and took the initiative to follow up and send me the invoice, which really shows the " thinking from customer side" manner in the job, which is excellent!

Qifan · 11 March 2017

★★★★★ 4/5

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Not like other letting agents

I've had Gabriella as the property manager for an apartment a friend and myself rented for a couple of years and recently moved out. She was very helpful in handling any questions I may of had and as there were some deductions in the deposit, she was very fair in ensuring we didn't overpay. I've had issues like this in the past and was left feeling unfairly charged, none of this feeling with Gabriella. Would definitely recommend Gabriella and :Life Residential!

Jack · 8 March 2017

★★★★★ 5/5

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Professional Agent with sense of urgency

Maintenance issue and equipment breakdown is unpleasant and it can be a real pain the longer it drags on. Doville has been extremely helpful to assist us in overcoming such issues with a great sense of urgency. Doville is equipped with good communication skills and is helpful whenever we reach out to her. She always respond quickly and keep us updated on the progress; without the need for us to follow up matters with her. Thank you Doville and wishing the best to your career, family and life.

Ben · 21 February 2017

★★★★★ 5/5

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Efficient and responsive

Rakiya being our new property agent is efficient in solving our rented property problems. She is responsive and makes effort to call me to speed up the process of arrangement for the contractor to come. I truly appreciate her interpersonal skills and initiative to get our issues resolved. Also she makes effort to explain my doubts which is clear and sincere. So far, she is the most time efficient property manager I have come across. Thank you Rakiya for your arrangements.

Angeline · 13 February 2017

★★★★★ 5/5

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Broken Washing Machine was resolved quickly

We have just moved into our property and there were a few things that needed resolving. It was over the winter holidays and we could not reach our assigned property manager. We reached out to Giorgia who helped us immensely. by resolving our issue and also by keeping us informed of the progress along the way also during a period where there was limited availability overall.. I believe that being able to resolve issues quickly but also openly communicating with tenants on the matter are critical skills a person in this role should have. Thank you for your help and best of luck in the future!

Andreea · 4 February 2017

★★★★★ 5/5

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OUTSTANDING SERVICE FROM A TEAM OF COMMITED AND EXTREMLY HELPFUL AGENTS

The service we received from Life was exceptional from the start. Luke was very understanding, committed and resourceful and with help of Eduard he managed to find a perfect home for us. Thanks to Luke's focus and highly professional attitude we completed the referencing process right on time and moved into our stunning flat before my Birthday, as I hoped, what a present! Anita, the administrator, dealt with any queries we had very quickly adding to a great experience. Since then Alla, our property Manager has been dealing with a few tweaks and requests and has been excellent - efficient and prompt. A big thank you to the whole team. We are very impressed with the overall experience and would highly recommend! Joanna&Chris

Joanna · 8 December 2016

★★★★★ 4/5

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Overall I found Sam enthusiastic, knowledgeable and very pleasant to deal with. I think the areas that I would suggest Sam may need to develop are around his calmness in his approach when questioned about issues. When we queried whether things were correct or not, I think maybe Sam took this as a personal attack, which it wasn't, and his subsequent response was a bit defensive. I assume this is a slight nervousness or lack of full confidence in his role, which is fine. What I would say to Sam is this: take a deep breath, don't always respond immediately until you are calm, don't worry if you did make a mistake - we all do it, all the time. You'll go far, so stay calm and build your confidence in your role. Overall a very hassle free, pleasant experience though. Thanks Sam

Brian · 21 November 2016

★★★★★ 5/5

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Best Property Manager at Life Residential by far!

Ellie has been absolutely brilliant at sorting out any problems we have had in our flat. We had a lot of trouble getting anyone at Life Residential to even respond to our emails and calls about things not working in the flat until we got passed onto Ellie. She has dealt with everything professionally and quickly. Ellie has gone above and beyond to make sure all the problems we had when we began renting the flat are sorted and even looked into things that weren't reported by us to make sure we are happy living there. Thank you for your help Ellie.

Emma · 14 November 2016

★★★★★ 5/5

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Very responsive, professional, and efficient

Giorgia recently took over as property manager for the flat I am renting. She is very polite, responsive, efficient and is a pleasure to work with. There were several problems with the flat and she dealt with them very quickly, contacting me in advance to confirm access to the flat before sending the contractor over to fix the problems. Giorgia is miles better than the property manager I worked with before her, and I am very pleased that she will be managing my flat going forward.

Arun · 10 November 2016

★★★★★ 5/5

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Extremely dedicated, helpful and with prompt response

I was moving from the South West of England into the Big City and was excited to be living in a really nice flat that is fully furnished. However, in the first few days of moving in, there were some initial issues re appliances and furniture which required sorting out. I am so grateful to Jonathan for always being on top of things, even following up with the vendors over the weekend during his off day just to make sure that the furniture would be delivered on a timely basis. He was also very quick in his response, and took initiative to contact me and provide me with updates, so that I did not even have to take time out of my busy job to remind myself to follow up with him. He was also quick to follow up with the landlord when it turned out that some appliances were faulty, and ordering for fixing and delivery within a day. Jonathan has really helped me big time :)

Gan · 18 October 2016

★★★★★ 5/5

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Helpful, friendly and efficient

I unexpectedly needed to find a property to rent and move into quickly. Luke booked an appointment for me to view options on the same day I rang, one of which was exactly what I needed. The process from then until my move in day went smoothly and efficiently and Luke was very patient answering my multiple and sometimes demanding queries. It has been years since I last rented a property and I was impressed with the service that Luke provided.

RA · 16 October 2016

★★★★★ 5/5

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Efficient, friendly and excellent

Asli took over managing our property mid-way through our contract. We noticed an improvement straight away with tasks that had previously taken months to get fixed, jumped in and sorted out quickly. Our room was a little hot with a new baby, so she did everything to make sure a fixer came round to fix this when our son was very young. We also found Sean at the window company very helpful, too. Asli is a credit to Life Residential.

Peter · 28 September 2016

★★★★★ 5/5

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Super-Amazing Agent!

Well Lord Cobblah basically served about the best customer service i've ever recieved. I had quite a bit of complication with my process but Lord was always available, extremely patient and forever willing to help! His communication skill is amazing, i've lost count of the numerous times i had to call him for one thing or the other and if he misses the call, i was definitely sure of a call back. While he was away on holiday, i had the option to speak to someone else but decided to wait till he got back as his service is really impeccable! Definitely, definitely would without blinking recommend him to anyone looking for an accommodation as i am yet to meet a better agent.

Aisha · 8 September 2016

★★★★★ 1/5

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Bad service until the last moment

We rented a property with Life residential 6 months ago. The place was dirty. Fridge was frosty, bedroom dusty, oven greasy. We had to ask the owner to arrange a cleaning for all this, which he accepted. The best part comes when we moved out. They did not have a copy of keys to enter the property, so they were relying on us all the time to show the apartment, disturbing us during working hours. We arranged professional cleaning for same day of checkout. The guy from checkout said is all good, no major details to report. Few days later Life residential tells us there are few dilapidations, like scratches in walls and in the small table, so we owe total of 60 pounds. Really? We paid since we didn't want to discuss for 60 pounds, but it felt deeply miserable ask 15 pounds for a scratch when the property was scratched here and there or the painting was collapsing from some areas. Not to mention the checkout report costed us 138 GBP! Avoid if possible, they're useless and pathetic in all possible ways.

EV · 2 September 2016

★★★★★ 1/5

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Appalling service - Worst Estate Agent Ever

I have never dealt with a worse estate agent in all my life! Everything was fine up until I paid the deposit and received the keys. The apartment had many problems which were supposed to be resolved but 2 months later some of these have not been done. Nobody responds to emails or calls to help me out and if I was not already locked in to this tenancy I would leave immediately and would never rent through this agency again.

Anon · 22 August 2016

★★★★★ 5/5

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Excellent service

I have just rented an apartent through Shadey and he was brilliant to deal with. The rental was turned around very quickly. I viewed the flat on a Monday and collected the keys on the Thursday which was a massive help! The whole referencing process was very slick and not too time consuming for me as a busy profgessional., Shadey was of course keeping me fully updated throughout. I would highly recommend Shadey and Life Residential to anyone looking to rent a property.

Chris · 15 August 2016

★★★★★ 5/5

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Effective, resourceful, helpful

Nazia is the property manager of the flat we were previously renting. She came for a property visit once and we gave her a number of things we wanted done / fixed. Nazia took all our requests seriously, got in touch with the landlord, kept us updated. There were some things we couldn't agree with the landlord. This is where normally most property managers would leave matters but Nazia went out of her way to help us fix them regardless. I think both my wife and I were pleasantly surprised and are grateful for the assistance she provided.

Saadi · 9 June 2016

★★★★★ 5/5

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5 Stars for Chantel

Having moved and lived un London from Australia for over 3 years now, I've had numerous experience with a lot of property managers, and I can honestly say that Chantel has been one of the best that I have had a chance to deal with. Her professionalism and efficiency is something to be admired, She has a kind and friendly demeanour and is always wiling to help out with any concerns. Wish her all the best and success in this profession.

Eric · 3 June 2016

★★★★★ 5/5

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A exceptional service, a friendly staff and a excellent experiecne

Lord is one of the quickiest agents in replying me for the message I left through rightmove. Due to personal arrangement conflict, Lord helped us to view the property twice so we can made our final decision. During the process for documentation; Lord was patient and well-organized to guide us the whole process steps by steps. Also, he is more like a friend rather than a serious agent; always helped with us even he sprained his ankle. The reason why we chose this property 50% of reason is about him. We highly recommend him for future property needs.

Aerin · 25 May 2016

★★★★★ 5/5

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Went the extra mile to get something done

Sometimes I have requirements that are not standard procedure, in this example I required a signed letter from my landlord stating that the apartment was large enough to house a second person. I know that non standard procedure tasks are harder to complete, simply because they're not procedure, and out of experience I know it takes initiative to figure out what needs doing and what needs to be solved to get the task done. I understand that in my particular case it was much more than just a letter, a deeper dive into the rental agreement, property analysis and even legal due diligence was all part of this task, even before requesting cooperation from the landlord. Not only was this task completed without hindrance but the task and responsibility itself was voluntarily taken on by Bharti who had noticed that I was having a little trouble with the matter. Incredible job! Always impressed to be in contact with the people that get stuff done.

Alex · 25 May 2016

★★★★★ 5/5

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Very professional, and very easy to deal with

Roseanne is the property manager for the flat we are renting. She has been extremely helpful in sorting any issues we've had. I'm very happy to be renting a property with such a helpful property manager! Lord was very professional, and very easy to work with. From the initial call to the move in date, everything was extremely straight forward, fast and easy. Probably the best agent I have dealt with! Lord was extremely helpful, and either had the answers to questions we had, or got the answers for us. I would highly recommend!

Hamzah · 25 May 2016

★★★★★ 1/5

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Chantel responds quickly and intelligently, prioritizing her work and her clients.

I have had very little luck with Life Residential. Other than Chantel, and before her Sam and Tommy, the quality of response has been shockingly poor. I have been called inept by one employee who let the place. There were no instructions given on moving in, very little information. Once the account changed for a new landlord, without my being informed. My payment of course bounced at that point, and wrong accusations. I like the flat, but would NEVER recommend Life Residential except to someone I loathe. Life Residential? zero stars. Chantel may go some of the way to redeem your reputation. And you need it!

Thomas · 24 May 2016

★★★★★ 5/5

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Exceptional customer service

Tonte has been recently allocated to my property in the last couple of months. I've been renting for the last 4/5 years and he has been a pleasant surprise. Tonte has been extremely responsive and has always ensured matters are dealt with ASAP. Most importantly If the matter cannot be resolved quickly Tonte ensures that we are always kept well informed and are updated as and when he receives information, something many other in his line of work fail to deliver on. All in all great customer service and can only hope more estate agents/property managers were like him.

Azaad · 19 May 2016