LiFE Residential Acton reviews

★★★★★ 5/5

Google

I have used Life Residential few times before and as always, this time the process was streamlined. The purchase went very smooth. Molly was extremely helpful and played a critical role in aligning various parties involved the purchase process. She was proactively following up on various aspects with myself, brokers, solicitors and parties on the seller side. She is a real asset to the team.

Amit · 21 May 2024

★★★★★ 5/5

Google

Right from the start I was pleasantly impressed with Life Residential’s approach to help me find my new apartment. However, it just got even better when I was introduced to Gina as my property manager. She has been everything you’d expect and more! Not only by being responsive and quick with her ability to get things done but also consistently checking in to see if everything went well. Especially with some situations (like getting myself locked inside) her assistance to help fix the lock and look for immediate solution saved me a lot of stress! To add to this, I’ve just moved to the UK, so having a person who is as reassuring and helpful as Gina I couldn’t have asked for anything more! Thanks Gina, I know my decision to go with this house and Life Residential was a good one because of you!

Piyush · 29 April 2023

★★★★★ 5/5

Google

If you're looking for a letting agency in London, I highly recommend Life Residential and their letting agent, Riccardo. He took the time to understand our preferences and showed us a variety of properties that matched our criteria. Throughout the entire process, Riccardo was patient, professional, and dedicated to helping us find an apartment that we would love. Thanks to his hard work and dedication, we were able to find an amazing apartment that exceeded all of our expectations. Overall, I highly recommend Life Residential and Riccardo to anyone looking for a new home in London.

Jose · 8 March 2023

★★★★★ 5/5

Google

The team at LiFE Residential West London are very client-centric. I was in contact with Riccardo Russo, who helped me with my search for a one bedroom apartment in a very competitive London rental market. Riccardo made my experience as a prospective tenant easy, with his proactive and client focused approach. He was very responsive via WhatsApp and phone calls (which is not a given in the London rental market) and made arrangements for physical and virtual viewings on short notice. He was also really knowledgeable of the property, it’s surrounding area and of the London rental market generally. For anyone in search of a rental property, I recommend contacting LiFE Residential West London and speaking with Riccardo.

Taylor · 14 January 2023

★★★★★ 1/5

Google

They are very unprofessional and slow. Haley Bellfield was our property manager and we sent emails to chase for our deposit return. She did not come back to us for 15 days which is 5 days overdue. 10 days is the guaranteed time by the deposit scheme they use. Furthermore, they tried to deduct from our deposit money for a lot of stuff that was withdrawn in the second round! You need to complain about unreasonable deductions if you use them. The team is rotten in their professionality.

Takahiro · 15 December 2022

★★★★★ 5/5

Google

Had an excellent experience here through my conversations with Bruce Bell, who helped me navigate a particularly sketchy contract situation (someone trying to get some stuff in before the rules change in May) and I couldn’t be make pleased with the outcome. They come highly reccomended from me.

Hassan · 7 April 2026

★★★★★ 5/5

Google

I’ve been renting with Life Residential for a little over a month now, and so far my experience has been great! There have been a few issues with the property itself, and my property manager Gina has been very communicative and helpful in solving them as fast as they can. So far with LiFE I have absolutely no complaints. They have made the process of renting in London much easier than it otherwise could be.

Erin · 8 March 2023

★★★★★ 5/5

Google

We recently rented a flat through Life Residential and our experience has been recently smooth. The team is very prompt in resolving our queries especially Thomas who is our property manager. He helped us get onboard quickly to our new home. I highly recommend exploring properties through Life Residential.

Nakul · 23 September 2024

★★★★★ 5/5

Google

Daniel was the agent from Life Residential that assisted me with acquiring an apartment. He was helpful and was open to answer any questions in a prompt manner. He made himself available to show the apartment and was very professional throughout the process till the keys were handed to me. Thank you for your excellent service Daniel!

Houssam · 17 March 2024

★★★★★ 5/5

Google

I’ve had a great experience with Dea, very quick and proactive to answering my enquiries and helped with my searches that suited my needs. She assured me a smooth process and was well delivered. Would happily recommend LifeResidential West London to anyone looking for a rental.

Lora · 13 March 2026

★★★★★ 5/5

Google

Daniel was honestly great throughout the whole process of getting my first flat in London. Super easy to talk to, always quick to reply, and actually listened to what I was looking for. Felt like he genuinely wanted to help rather than just trying to close a deal. Made the whole thing way less stressful than I expected. Really appreciate his help

Cemre · 4 May 2025

★★★★★ 5/5

Google

I would like to thank you Daniel for your help with the apartment, me and my husband are very grateful as you guided us on every step!!

Rayssa · 26 May 2025

★★★★★ 5/5

Google

Their service quality is very high. They are very responsive and polite. This is my first time in the UK but my job was very easy with their support. Everything was very clear and professional in my all process. Especially I would like to thank my Letting Consultant Jack Lau, Letting Progressor Angel Sado and Property Manager Gina Ballesteros. Life Residential is highly recommended on my side. Thanks again for your support.

Mehmet · 30 December 2022

★★★★★ 5/5

Google

Their service quality is very high. They are very responsive and polite. This is my first time in the UK but my job was very easy with their support. Everything was very clear and professional in my all process. Especially I would like to thank my Letting Consultant Jack Lau, Letting Progressor Angel Sado and Property Manager Gina Ballesteros. Life Residential is highly recommended on my side. Thanks again for your support.

Mehmet · 15 December 2022

★★★★★ 5/5

Google

I had a really good experience dealing with Darika as my lettings agent. She was always friendly, helpful, and easy to communicate with. Anytime I had a question she got back to me quickly and made the whole process feel simple and …

Abarnan · 13 March 2026

★★★★★ 1/5

Google

Do not use for property sales unless you want to do their job for them! After accepting an offer, Life Residential's complete and utter failure to manage the sales progression process required me fully take over all communication with the buyer and cut Life Residential out. Life Residential's communication with the buyer was actively damaging to the sale and riddled with factual errors and miscommunication. This was so damaging that the buyer refused to communicate with several Life Residential staff and would have pulled out of the sale had I not taken over communication. Basic questions went completely unanswered by Life Residental and caused a 2-3 month delay in exchange/completion. While they did find a buyer, this was not without its issues due to factually incorrect and misleading marketing resulting in multiple timewasting viewings and the eventual buyer being unsure of exactly what they were buying.

Jamie · 7 January 2026

★★★★★ 5/5

Google

Finding a house in London is very exhausting and overwhelming but thanks to Life Residential and Alessandro, the process was less tiring and smooth. Alessandro was very patient and super helpful throughout the entire process. I have come across quite a few agents and I am very much impressed with the professionalism and dignity shown by Alessandro and team . Thanks to you all.

Malavika · 30 March 2023

★★★★★ 5/5

Google

Finding a house in London is very exhausting and overwhelming but thanks to Life Residential and Alessandro, the process was less tiring and smooth. Alessandro was very patient and super helpful throughout the entire process. I have come across quite a few agents and I am very much impressed with the professionalism and dignity shown by Alessandro and team . Thanks to you all.

MALAVIKA · 12 March 2023

★★★★★ 5/5

Google

I experienced some issues with the hot water; however, Miss Brooke Nickless has been exceptionally helpful, providing regular updates and arranging with the landlord and engineers to resolve the issue promptly.

Bruno · 29 December 2025

★★★★★ 1/5

Facebook

Very bad assistance from a property manager Hannah Scrafton! Yesterday in the morning I arrived to the flat of my boyfriend and it turned out that he forgot to give me the key from the upper lock of the front door. He wrote an Email to a property manager called Hannah Scrafton giving her my data and the allowance to let me in. However, the answer didn’t come. I called Hannah and she first seemed to be very forthcoming and told me she would call me back. After I didn’t hear back from her for couple of hours, I started to call her again, but the answer didn’t come for another 4 hours. Then, I was sent to the voicemail because Hannah was out of office. That day I was forced to go to my friend‘s place for the night. Only next morning Hannah picked up the phone and started to ask me for my details and she asked if my boyfriend could write her an Email (which he already did on the previous day). She said she needed some time to sort it out, however, next couple of hours she wasn’t answering again. After all, I was able to pick up the keys only around 4 pm today. I find this behavior unacceptable from Hannah because she left me waiting with her promises to help me and in the end she simply ignored all my calls.

Maria · 16 September 2020

★★★★★ 5/5

Google

I rented a new build studio flat in Slough for a year with LiFE residential I was the first in the flat so expected some teething problems as is standard with new builds. LiFE where great with communication and any issues that arose where resolved in a quick manner if it could be done so, through longer issues like my tile needing replacing in the bathroom LiFE always kept me updated on the progress. In terms of moving in and moving out the process was quite lengthy but thorough and I knew I had peace of mind that I'd be looked after, but again they where able to help and guide along the way making things easy and comfortable which made me feel confident I was in good hands. We had a complimentary concierge for the year as well and he was amazing, always super helpful and would manage the spare key for access to the flat for any inspections/maintenance whilst I was at work, also parcels that came for me he'd often see me drive into the underground and would be there with my parcel if he had time. Over all I recommend LiFE as they are professional yet friendly and approachable! 5 stars! Thank you Agnes, Mo & Elton!

Sophia · 27 August 2020

★★★★★ 5/5

Google

I had a fantastic experience working with Daniel Nika. He was incredibly helpful throughout the entire process. His knowledge of the market and attention to detail were impressive. He took the time to understand my needs and preferences, and he was always available to answer any questions I Daniel made the process of finding a home smooth and stress-free. His professionalism and expertise were evident in every interaction. I highly recommend him to anyone looking for a reliable and dedicated real estate agent. Thank you, Daniel for your exceptional service and support. I am grateful for all your hard work and dedication.

Radu · 19 March 2024

★★★★★ 4/5

Google

I rented a property via life residential. Initially, I had several issues with communication, lack of property maintenance prior to my move in, and problems with the flat not being professionally cleaned before moving in. I had lost hope dealing with my existing property manager and was about to raise a formal complaint to the relevant authorities. It was at this point that I was assigned Cristina Luntraru to be my new interim property manager. Cristina was nothing short of amazing. She is by far the best property manager I had. She was responsive, helpful, informative and always went out of her way to resolve issues for me in a timely manner even if the problems were not caused by her personally or within her control. She did this despite the COVID19 situation, and we were able to get several of the initial issues we had raised resolved in a very timely manner. Thanks to Cristina being my property manager, she was able to turn what as initially a horrible experience into an extremely positive one. Whilst I cannot necessarily attest to Life residential being the most amazing estate agency firm I have dealt with, Cristina is by far the BEST property manager/agent I have ever dealt with. If you go through this agency ask for her to be your property manager!! 4 stars only because Cristina wasn't assigned to me at the beginning!!

Andrew · 26 July 2020

★★★★★ 1/5

Facebook

We had a terrible check out experience with Life Residential. Forget about your deposit if you are renting off them, they try eveything to take it off you- even adding charges retrospectively after the third party checkout report is completed! There is no protection for renters, they will shaft you at every opportunity, without cause. We rented of them for 3.5 years, never missed a bill, never damaged the property and replaced all items upon leaving... we even asked our agent for the paint code prior to leaving so we could avoid any dispute and do the minor touch ups ourselves - he ignored our request and didnt do any due diligence that you would expect from a professional property manager. He then levied a charge for repainting the flat - somthing that has now become a dispute because of his laziness. We've rented multiple times and have always gotten our full deposit back from other letting agents - life Residential is a company to be avoided if you value your money and sanity. 1. They were not transparent about charges, sending block sums for repairs. And dragged their feet with sending invoices. 2. Listing wear and tear as damage (some small splashes behind the sink and stove where no splash protectors had been installed) and now trying to charge us for a portion of repainting the entire flat! 3. Witholding information that was pertinent to our checkout 4. Be mindful if you do raise a dispute with them instead of Mydeposits, they will try to drag it out as long as possible until after your depost protection has run out which then leaves you no option but to raise a small claims appeal. We've raised a complaint with Life Residential and they still have not resolved any of our conerns (3 weeks later)- even though they admited that the agents' communication with us did not always reflect their ideal of 'not being misleading or providing incorrect information'. It appears that Life Residential know exactly what their agents are doing an fully condon the behavior of trying to rip tennants off. If you read the reveiws on their Trust Pilot page all the good ones are from landlords or tennants that have just started renting (good luck to them) - they get you at checkout, beware!

Jennifer · 8 July 2020