LiFE Residential Acton reviews

★★★★★ 1/5

Google

Regan and Marta helped us with the process of renting a nice studio in Hounslow Central. They have great properties and offer professional services. Thank you both! :) Edit after moving: I still agree with the fact that Regan was great during the contracting phase but I am extremely disappointed with the property administrator Tyron. He never replies to my emails or calls and he didn't fix any of the issues we had since we moved.

Cornelia · 26 April 2020

★★★★★ 1/5

Google

I had the misfortune to deal with this horrible company in my life, and I wouldn't wish the same treatment on my worst enemy. None of the staff there have the habit of signing emails or presenting themselves on the phone; plus, they call anonymously, like a mafia gang. They are rude, unprofessional, and ignore any laws or legislation in place. I doubt that people there are qualified to do the job, but more is yet to come! When you ask to escalate a complaint, they don't have a complaint manager. Your complaint probably goes to their bestie colleague next to them, who, of course, does not sign the emails. When you ask to escalate this further to a proper manager, I had the "pleasure" to deal with Leanna (customer manager), and she was the rudest person in the office, not surprised how she mentors her staff to treat people. Not only was she ignoring my points, avoiding providing a direct answer, but she also refused any direct conversation, always hiding behind the keyboard. Do not expect any normal customer care with Akelius, as the managers clearly have no idea what that means. I cannot really blame their staff with such managers who have a horrible attitude.

Wong · 23 September 2024

★★★★★ 5/5

Google

We had a really good experience working with Sacha who represented the seller from whom we bought our current apartment. He really understood what are the benefits of the apartment, the location, etc, was always available for a text/call to clarify details, and was also extremely helpful in making sure the purchase process moved as fast as we needed after we got our offer accepted. Unlike other agents we interacted with in NW London, he was always profesional and never ignored us despite our young age (I guess many other agents are not used to working with high earning tech professionals).

Krzysztof · 23 September 2024

★★★★★ 5/5

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Prompt, Professional and Consistent

I have moved into my flat for almost half a year now and Jonathan has continued to deliver, There were several issues with heating, furnishing and pest control that have arisen over the past 6 months and Jonathan has attended to them in a prompt and professional manner without fail. His professionalism and reliability mean a lot to me, amidst my hectic work schedule and long hours - having the safe knowledge that any problems with the flat will be dealt with efficiently. So glad to have him as property manager.

GC · 22 March 2017

★★★★★ 5/5

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Willing to go the extra mile

We recently moved into a property in Greenwich with Life. We had some issues with the utilities and switching providers. This was stressing my partner and I out as we both have busy jobs and were unable to make any progress with it. Giorgia rang British Gas, spoke to the onsite manager and answered all my questions which I was very grateful for. I'm glad to have Giorgia to go to whenever I have tenancy problems, as I'm confident she will resolve them.

Nathaniel · 13 March 2017

★★★★★ 5/5

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Review of my property administrator Kristina Valuzyte

Recently I rented a flat via Life Residential and have got Kristina as my property administrator. Firstly during the reference process, Kristina was able to get back to my questions very on time and resolve my questions with appropriate advices. Secondly Kristina was able to arrange pre-move-in cleaning on the date promised to tenants with no delays and took the initiative to follow up and send me the invoice, which really shows the " thinking from customer side" manner in the job, which is excellent!

Qifan · 11 March 2017

★★★★★ 4/5

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Not like other letting agents

I've had Gabriella as the property manager for an apartment a friend and myself rented for a couple of years and recently moved out. She was very helpful in handling any questions I may of had and as there were some deductions in the deposit, she was very fair in ensuring we didn't overpay. I've had issues like this in the past and was left feeling unfairly charged, none of this feeling with Gabriella. Would definitely recommend Gabriella and :Life Residential!

Jack · 8 March 2017

★★★★★ 5/5

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Professional Agent with sense of urgency

Maintenance issue and equipment breakdown is unpleasant and it can be a real pain the longer it drags on. Doville has been extremely helpful to assist us in overcoming such issues with a great sense of urgency. Doville is equipped with good communication skills and is helpful whenever we reach out to her. She always respond quickly and keep us updated on the progress; without the need for us to follow up matters with her. Thank you Doville and wishing the best to your career, family and life.

Ben · 21 February 2017

★★★★★ 5/5

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Efficient and responsive

Rakiya being our new property agent is efficient in solving our rented property problems. She is responsive and makes effort to call me to speed up the process of arrangement for the contractor to come. I truly appreciate her interpersonal skills and initiative to get our issues resolved. Also she makes effort to explain my doubts which is clear and sincere. So far, she is the most time efficient property manager I have come across. Thank you Rakiya for your arrangements.

Angeline · 13 February 2017

★★★★★ 5/5

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Broken Washing Machine was resolved quickly

We have just moved into our property and there were a few things that needed resolving. It was over the winter holidays and we could not reach our assigned property manager. We reached out to Giorgia who helped us immensely. by resolving our issue and also by keeping us informed of the progress along the way also during a period where there was limited availability overall.. I believe that being able to resolve issues quickly but also openly communicating with tenants on the matter are critical skills a person in this role should have. Thank you for your help and best of luck in the future!

Andreea · 4 February 2017

★★★★★ 5/5

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OUTSTANDING SERVICE FROM A TEAM OF COMMITED AND EXTREMLY HELPFUL AGENTS

The service we received from Life was exceptional from the start. Luke was very understanding, committed and resourceful and with help of Eduard he managed to find a perfect home for us. Thanks to Luke's focus and highly professional attitude we completed the referencing process right on time and moved into our stunning flat before my Birthday, as I hoped, what a present! Anita, the administrator, dealt with any queries we had very quickly adding to a great experience. Since then Alla, our property Manager has been dealing with a few tweaks and requests and has been excellent - efficient and prompt. A big thank you to the whole team. We are very impressed with the overall experience and would highly recommend! Joanna&Chris

Joanna · 8 December 2016

★★★★★ 5/5

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Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an hour of completion! The second was rented shortly afterwards, however, the prospective tenant was rejected following the referencing process. Having had awful tenants in the past, I appreciate how thorough LR's referencing was. A new tenant was also found very quickly. Shadey has provided me with relevant information at every stage throughout the process, and answered my questions quickly and effectively. I'm very happy with the service and would recommend Shadey/Life Residential to anyone thinking of renting out their property.

Caroline · 23 November 2016

★★★★★ 4/5

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Overall I found Sam enthusiastic, knowledgeable and very pleasant to deal with. I think the areas that I would suggest Sam may need to develop are around his calmness in his approach when questioned about issues. When we queried whether things were correct or not, I think maybe Sam took this as a personal attack, which it wasn't, and his subsequent response was a bit defensive. I assume this is a slight nervousness or lack of full confidence in his role, which is fine. What I would say to Sam is this: take a deep breath, don't always respond immediately until you are calm, don't worry if you did make a mistake - we all do it, all the time. You'll go far, so stay calm and build your confidence in your role. Overall a very hassle free, pleasant experience though. Thanks Sam

Brian · 21 November 2016

★★★★★ 5/5

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Best Property Manager at Life Residential by far!

Ellie has been absolutely brilliant at sorting out any problems we have had in our flat. We had a lot of trouble getting anyone at Life Residential to even respond to our emails and calls about things not working in the flat until we got passed onto Ellie. She has dealt with everything professionally and quickly. Ellie has gone above and beyond to make sure all the problems we had when we began renting the flat are sorted and even looked into things that weren't reported by us to make sure we are happy living there. Thank you for your help Ellie.

Emma · 14 November 2016

★★★★★ 5/5

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Very responsive, professional, and efficient

Giorgia recently took over as property manager for the flat I am renting. She is very polite, responsive, efficient and is a pleasure to work with. There were several problems with the flat and she dealt with them very quickly, contacting me in advance to confirm access to the flat before sending the contractor over to fix the problems. Giorgia is miles better than the property manager I worked with before her, and I am very pleased that she will be managing my flat going forward.

Arun · 10 November 2016

★★★★★ 5/5

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Professional and Highly Recommended. Well done !!

Thank you Colm. Many thanks for your superb assitance. Very impressed on your interactions/ engagements (all the follow up calls) throughout the investment period. From initial deposit, progress update, settlement and rental – and in introducing right contact points at every stage. The one stop approach is extremely important for a foreign investor in London. It saved us the stress, time on flow ups/ chasing around which can be very time consuming and frustrating. From the first point of engagement to the rental period, our experience with you has been positive and professional. Highly recommended. Thank you!

Kenneth · 2 November 2016

★★★★★ 5/5

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Professional, fast and responsive

I was getting rather impatient that Life was not following up on the renewal for my apartment despite several reminders. Fortunately, Wilmari was assigned to handle the job. She was quick, professional and got straight to the job. A couple of phone calls and e mails was all it took - she understood what I wanted and did her best to secure the deal, then promptly followed up with the paperwork. Well done! Life needs more agents that can provide such good service.

Francis · 28 October 2016

★★★★★ 5/5

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Extremely dedicated, helpful and with prompt response

I was moving from the South West of England into the Big City and was excited to be living in a really nice flat that is fully furnished. However, in the first few days of moving in, there were some initial issues re appliances and furniture which required sorting out. I am so grateful to Jonathan for always being on top of things, even following up with the vendors over the weekend during his off day just to make sure that the furniture would be delivered on a timely basis. He was also very quick in his response, and took initiative to contact me and provide me with updates, so that I did not even have to take time out of my busy job to remind myself to follow up with him. He was also quick to follow up with the landlord when it turned out that some appliances were faulty, and ordering for fixing and delivery within a day. Jonathan has really helped me big time :)

Gan · 18 October 2016

★★★★★ 5/5

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Review of life Residential services

I am happy to review on Life Residential as they have been delivering excellence services to my needs as a property investor from Singapore. They are always there providing solutions and advice when asked. Special mention to my account manager Suzanne Duarte for her prompt and highly efficient dealing with my multiple and sometimes naive questions being a first time investor. At the point of writing, I am also getting great assistance from Teresa Duarte for tax purpose. I have a strong feeling that they are sisters.

Allen · 18 October 2016

★★★★★ 5/5

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Helpful, friendly and efficient

I unexpectedly needed to find a property to rent and move into quickly. Luke booked an appointment for me to view options on the same day I rang, one of which was exactly what I needed. The process from then until my move in day went smoothly and efficiently and Luke was very patient answering my multiple and sometimes demanding queries. It has been years since I last rented a property and I was impressed with the service that Luke provided.

RA · 16 October 2016

★★★★★ 5/5

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Excellent Client Service

Colm called me to follow up on my Riverdale property and despite the fact that I was almost committed to another agent, I was persuaded by his sincerity and professional engagement. I ended up signing with Liferesidential because of him. He also did the same with Royal Gateway. Even in another property where an agent onsite is already working, I am more comfortable going with Life and have given them my West Hampstead property to manage. He is the first agent I call when I need anything or information in London. He is super and a real professional.

Lucky · 10 October 2016

★★★★★ 5/5

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Making life a lot easier!

After living in a house share for just over a year, I wanted to move into a flat on my own which was close to work and not too far away from the city. When I saw the Central House development, I got in touch with Shadey, and sorted getting a viewing organised. The same day, I was able to put a deposit down, and within two weeks I was moved in! Shadey was great the entire time, and answered my emails in a very quick response time, and just made everything smooth sailing! Thanks ever so much!

Alex · 3 October 2016

★★★★★ 5/5

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Efficient, friendly and excellent

Asli took over managing our property mid-way through our contract. We noticed an improvement straight away with tasks that had previously taken months to get fixed, jumped in and sorted out quickly. Our room was a little hot with a new baby, so she did everything to make sure a fixer came round to fix this when our son was very young. We also found Sean at the window company very helpful, too. Asli is a credit to Life Residential.

Peter · 28 September 2016

★★★★★ 5/5

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Super-Amazing Agent!

Well Lord Cobblah basically served about the best customer service i've ever recieved. I had quite a bit of complication with my process but Lord was always available, extremely patient and forever willing to help! His communication skill is amazing, i've lost count of the numerous times i had to call him for one thing or the other and if he misses the call, i was definitely sure of a call back. While he was away on holiday, i had the option to speak to someone else but decided to wait till he got back as his service is really impeccable! Definitely, definitely would without blinking recommend him to anyone looking for an accommodation as i am yet to meet a better agent.

Aisha · 8 September 2016