LiFE Residential Acton reviews

★★★★★ 1/5

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Bad service until the last moment

We rented a property with Life residential 6 months ago. The place was dirty. Fridge was frosty, bedroom dusty, oven greasy. We had to ask the owner to arrange a cleaning for all this, which he accepted. The best part comes when we moved out. They did not have a copy of keys to enter the property, so they were relying on us all the time to show the apartment, disturbing us during working hours. We arranged professional cleaning for same day of checkout. The guy from checkout said is all good, no major details to report. Few days later Life residential tells us there are few dilapidations, like scratches in walls and in the small table, so we owe total of 60 pounds. Really? We paid since we didn't want to discuss for 60 pounds, but it felt deeply miserable ask 15 pounds for a scratch when the property was scratched here and there or the painting was collapsing from some areas. Not to mention the checkout report costed us 138 GBP! Avoid if possible, they're useless and pathetic in all possible ways.

EV · 2 September 2016

★★★★★ 5/5

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Shadey Elkiey

Shadey was extremely helpful and organized viewing of our properties at a very short notice. He communicated with Life Residential's other office in order to ensure that we are able to view our properties as we were in the UK for a very short time. He was also very helpful and knowledgeable about the London Rental and general property market. I was pleasantly surprised with his professionalism and general approach in handling the rental of one of our properties with very minimum vacant period.

Sultan · 25 August 2016

★★★★★ 1/5

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Appalling service - Worst Estate Agent Ever

I have never dealt with a worse estate agent in all my life! Everything was fine up until I paid the deposit and received the keys. The apartment had many problems which were supposed to be resolved but 2 months later some of these have not been done. Nobody responds to emails or calls to help me out and if I was not already locked in to this tenancy I would leave immediately and would never rent through this agency again.

Anon · 22 August 2016

★★★★★ 5/5

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Excellent service

I have just rented an apartent through Shadey and he was brilliant to deal with. The rental was turned around very quickly. I viewed the flat on a Monday and collected the keys on the Thursday which was a massive help! The whole referencing process was very slick and not too time consuming for me as a busy profgessional., Shadey was of course keeping me fully updated throughout. I would highly recommend Shadey and Life Residential to anyone looking to rent a property.

Chris · 15 August 2016

★★★★★ 5/5

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Re prospective letting Flat 31 Central House

It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was very professional and one could tell he had a lot of experience with new build properties. It is only the ease I felt with Mr Feridun that I decided to use Life Residential. He also sold "Life" very well and I have only the highest praise for him. Thank you Regards Mehmud

MEHMUD · 21 July 2016

★★★★★ 5/5

Google

Bruce, our letting manager, was professional and responsive. He was able to secure a good tenant within a short period of 3 weeks. We look forward to their continuous support in managing the property. 9 Dec 2025 Ms Brooke Nickless, our property manager, has been overseeing our property since Jul 2025. She has been professional in handling matters and responsive in her communication. Overall, we are happy with her service thus far.

Cheryl · 29 December 2025

★★★★★ 5/5

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Effective, resourceful, helpful

Nazia is the property manager of the flat we were previously renting. She came for a property visit once and we gave her a number of things we wanted done / fixed. Nazia took all our requests seriously, got in touch with the landlord, kept us updated. There were some things we couldn't agree with the landlord. This is where normally most property managers would leave matters but Nazia went out of her way to help us fix them regardless. I think both my wife and I were pleasantly surprised and are grateful for the assistance she provided.

Saadi · 9 June 2016

★★★★★ 5/5

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5 Stars for Chantel

Having moved and lived un London from Australia for over 3 years now, I've had numerous experience with a lot of property managers, and I can honestly say that Chantel has been one of the best that I have had a chance to deal with. Her professionalism and efficiency is something to be admired, She has a kind and friendly demeanour and is always wiling to help out with any concerns. Wish her all the best and success in this profession.

Eric · 3 June 2016

★★★★★ 5/5

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A exceptional service, a friendly staff and a excellent experiecne

Lord is one of the quickiest agents in replying me for the message I left through rightmove. Due to personal arrangement conflict, Lord helped us to view the property twice so we can made our final decision. During the process for documentation; Lord was patient and well-organized to guide us the whole process steps by steps. Also, he is more like a friend rather than a serious agent; always helped with us even he sprained his ankle. The reason why we chose this property 50% of reason is about him. We highly recommend him for future property needs.

Aerin · 25 May 2016

★★★★★ 5/5

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Went the extra mile to get something done

Sometimes I have requirements that are not standard procedure, in this example I required a signed letter from my landlord stating that the apartment was large enough to house a second person. I know that non standard procedure tasks are harder to complete, simply because they're not procedure, and out of experience I know it takes initiative to figure out what needs doing and what needs to be solved to get the task done. I understand that in my particular case it was much more than just a letter, a deeper dive into the rental agreement, property analysis and even legal due diligence was all part of this task, even before requesting cooperation from the landlord. Not only was this task completed without hindrance but the task and responsibility itself was voluntarily taken on by Bharti who had noticed that I was having a little trouble with the matter. Incredible job! Always impressed to be in contact with the people that get stuff done.

Alex · 25 May 2016

★★★★★ 5/5

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Very professional, and very easy to deal with

Roseanne is the property manager for the flat we are renting. She has been extremely helpful in sorting any issues we've had. I'm very happy to be renting a property with such a helpful property manager! Lord was very professional, and very easy to work with. From the initial call to the move in date, everything was extremely straight forward, fast and easy. Probably the best agent I have dealt with! Lord was extremely helpful, and either had the answers to questions we had, or got the answers for us. I would highly recommend!

Hamzah · 25 May 2016

★★★★★ 1/5

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Chantel responds quickly and intelligently, prioritizing her work and her clients.

I have had very little luck with Life Residential. Other than Chantel, and before her Sam and Tommy, the quality of response has been shockingly poor. I have been called inept by one employee who let the place. There were no instructions given on moving in, very little information. Once the account changed for a new landlord, without my being informed. My payment of course bounced at that point, and wrong accusations. I like the flat, but would NEVER recommend Life Residential except to someone I loathe. Life Residential? zero stars. Chantel may go some of the way to redeem your reputation. And you need it!

Thomas · 24 May 2016

★★★★★ 5/5

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Exceptional customer service

Tonte has been recently allocated to my property in the last couple of months. I've been renting for the last 4/5 years and he has been a pleasant surprise. Tonte has been extremely responsive and has always ensured matters are dealt with ASAP. Most importantly If the matter cannot be resolved quickly Tonte ensures that we are always kept well informed and are updated as and when he receives information, something many other in his line of work fail to deliver on. All in all great customer service and can only hope more estate agents/property managers were like him.

Azaad · 19 May 2016

★★★★★ 5/5

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Making the smaller annoyances of renting a breeze and making my life easier

Geri is on the ball, a much needed quality for Londons property market. She has a very clear customer first strategy that has helped removed the smaller complexities of my apartment rental. Geri has always followed up to make sure that I get what is needed in my rental agreement and that everything continues to flow smoothly. I look forward to continuing my business with Life residential because Geri has maintained a consistently helpful customer relationship that truly makes many parts of my life simpler.

Alex · 16 May 2016

★★★★★ 5/5

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Excellent service!!

Life Residential is the best agency we have dealt with. Callum got us an apartment we've loved from the day we saw it first time. I must say they have gone far and beyond to make whole process less stressful for us by giving us clear and prompt information in such a professional manner. The day we moved in wasn't the last day of their exceptional work and effort. Lidia has sorted out those little and big things for us, which always come up in the beginning. She is just a pleasure to deal with, she responds almost immediately and promptly arranges all work that needs to be done. I highly recommend Life Residential. Thank you!

Beata · 21 April 2016

★★★★★ 5/5

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Couldn't ask for better service!

I am so greatful to have Veronica assigned as my letting agent contact. Veronica is extremely helpful, friendly and prompt at replying to any queries I have. She recently went above and beyond to help us extend our lease at very very short notice. It is such a comfort to know that Veronica is only at the end of the phone should anything go wrong with our rental. I have no hesitations that should anything go ary Veronica will be on hand to sort ASAP.

Donna · 21 April 2016

★★★★★ 5/5

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Debbie Wood

I can not speak high enough for Debbie. She has always been available to respond to any areas of concern that I may have as a landlord residing in Canada. She has always ensured that our properties are let as quickly as possible and keeps in regular contact to make sure that there are no areas of concern. All I can say is that I am extremely happy knowing that she is a phone call or an email away if I have any issues that need to be dealt with. In general, I am very satisfied with the services provided by Life Residential

Sultan · 20 April 2016

★★★★★ 5/5

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Rating from Tenant

Roseanne Ampofo was my Property Agent for only one month - unfortunately for me as she was the best of all three Agents I had in the 2 and a half years I leased off Life. Although she took over her role about a month before I vacated my property, she was efficient, responsive and very understanding. She was nice to deal with and brought a intelligence and sophistication to her communication, be it over the phone or via email. Whoever has her assigned to their property is fortunate to work with her.

Noel · 19 April 2016

★★★★★ 4/5

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efficient responsive

I'm happy with the responsive and efficient manner with which your personnel answered and dealt with my enquiries. I would however prefer not to deal with so many different personnel (more than 5 or 6 so far) in dealing with my property and account. Would have been easier if I only deal with one or two property/account officers.. And I've mentioned a few times, as I'm overseas (in Hong Kong), I would prefer emails correspondence rather than phone calls on my mobile which are quite stressful due to the time difference and when I was not briefed beforehand as to what matter on which I was being contacted. Sometimes it was just for a possible introduction meeting when your personnel were in Hong Kong, and sometimes on customers review. I would especially mention Ms Ellie Fever, and account manager Mr Oliver Martin were really helpful, to the point and efficient.in handling my queries/ requests.

Phillis · 19 April 2016

★★★★★ 5/5

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Asli is an asset to Life residential.

Asli is an example within Life residential of excellent customer service. Yesterday I spoke with Asli for the first time on the telephone regarding my flat deposit situation. Asli listened patiently, understood exactly and progressed this appropriately. I should receive my deposit now I believe much sooner because of her genuine care and efforts. Asli's work needs to be recognised by her supervisor as being of this high standard and I hope she can be rewarded and her career can shine and develop as a result of being an employee to aspire to be like. Thank you Asli.

Tom · 7 April 2016

★★★★★ 5/5

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Super agent!

Lord has been very kind and patient with us His very understanding of his clients needs He advised us the best way He has been very present since the first step and replying super fast to any inquiry we had He is very professional and I advise you guys to ask for him when getting in touch with Life residential He is one of the rare estate agent that does not only see the commission but wants to make sure people find a suitable Home 5 star agent!

Kim · 3 April 2016

★★★★★ 5/5

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Excellent service, professional and friendly.

We were assisted in letting our apartment by Endrit and José who were both extremely efficient and wonderful to work with. Nothing was too much trouble for them and all our queries were promptly answered and phone calls returned immediately. They were both genuinely friendly and concerned about helping us let our apartment as quickly as possible without pressuring us. It was a pleasant change from experiences with other agents. We couldn't have asked for better service from them or from other members of the team who we were in contact with for various other queries. I would highly recommend them to anyone looking for an agent.

Sarah · 13 March 2016

★★★★★ 5/5

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Adeal has been made between taking off and landing

the first time I sow the property on the internet , I couldn't make my decision based on the images only , and it was impossible to view it from Dubai , I never expect it to be easy and exact before I called your office and spoke to Endrit , who suggested straight away to video it and send it on whats up. There were four properties to view , which shows the ability of being fast , accurate .and variety . When we decided to have it furnished , we were surprised that the furniture was there in 36 hours ... Endrit was confident that nothing is hard to achieve to finish the deal perfectly , so we arrived London to move to our property straight away from the airport . A deal like this could be made by an agent who came to welcome us and give us the keys in his day off .. The successful and the unique state agents always choose the right person who can keep the trade mark on the top .

Lina · 1 March 2016

★★★★★ 5/5

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prompt response very helpful accurate filling out form for landlord

Ms Ellie Fever is efficient and straightforward I find comfort in dealing with her In my previous expenence dealing with Life Residential, I was usually referred to different personnel - it was difficult communication when I had to deal with too many different people in your company. Also sometimes they called me by telephone, but was not efficient in dealing with the questions; time difference between the UK and HK proves to be inconvenient especially when I have a busy work schedule. I would prefer to use emails and retain written records in correspondence. We hope that Ellie would continue to take care of my property rental matters and account.

Phillis · 17 February 2016