LiFE Residential Acton reviews

★★★★★ 1/5

Google

I rented a studio flat with LifeResidential at Westgate House for 12 months. I will explain below the reason why I gave 1 star. - The initial process from the contact with the agent to contract negotiation/ viewing / references checks and start was great. It was super smooth and clear all the way through and everything was very professional. - The flat was new and fairly priced. Although the building management could have improved certain things, LifeResidential delivered. All is well as long as you’re coming in… based on this only I would have given 4/5 stars BUT for future tenants please be aware : 1) As my 12 months tenancy were close to an end, I have been contacted by LifeResidential agent regarding extension. After I confirmed, she then asked me to pay over 30% more in rent. Considering that the energy bills are paid by the tenant and increased massively, I thought this was a bit excessive and asked to negotiate and that I was happy to pay more but not 30% more. I was immediately notified with a section 21 eviction letter and felt that there’s never been room for discussing or consideration for good tenants by this person. I accepted. 2) I am a very tidy person and professionally cleaned the flat to a very high standard before exiting it however I did not keep the very light 20£ ikea duvet that was initially provided. As a result, they have decided unilaterally to release the secured deposit and take 130£ (They only gave me the rest of the deposit - undisputed - after many follow ups and many weeks). They have also added “pillow covers” as missing items although they were washed and ironed the same morning by myself before I left the flat. I have asked the agent, Olyvia S., numerous times for updates and requested to see the breakdown and receipts that justify this amount. I wanted to dispute this amount and felt it’s unfair to charge 130£ for a 20£ Ikea duvet that shouldn’t have been given to the next tenant anyways for hygiene reasons. Olyvia ignored half my emails and replied to the second half that “the landlord hasn’t replied yet”. This lasted 3 months until I gave up and have never received a response nor my money. Again, with LifeResidential the tenant doesn’t matter. Out of all the places I rented with, this was the last place I would have thought I’d get robbed of my deposit as everything seemed very professional when I signed. I’m very disappointed and will not use / recommend them to anyone.

Ayoub · 15 November 2022

★★★★★ 5/5

Google

I deal with hundreds of agents daily, and Kristina is by far one of the kindest that we have. She is always very patient and thorough on her job and always makes sure that she understand the situation before anything. I would highly recommend Life residential and I would be very glad to have someone like Kristina taking care of my tenancy/moving in process.

Lara · 13 October 2019

★★★★★ 5/5

Google

I used the agency when moving into a property in September and the process was very smooth and quick. With the help of Benjamin, Bruce, Amrita and Kristina, I was able to secure the apartment within 2 weeks of viewing and all of them were always available to answer any question I had prior to moving in. Overall a very enjoyable and efficient process!

Cap_ · 11 October 2019

★★★★★ 5/5

Google

I am the owner of a property which Life Residential have been managing for me. Cristina has been my major point of contact for several years. I have found her friendly, professional, pro active, courteous and human. She has a real knack and ability to manage multiple things at once and keep everybody informed. Thank you Cristina.PositiveResponsiveness, Professionalism

Michael · 21 June 2021

★★★★★ 5/5

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Friendly, helpful and efficient

Kenneth is our new property manager and has been helpful, friendly and efficient in the short time we have dealt with him. He is quick to respond to any queries and has a professional yet friendly attitude. It has been a positive experience and I have no hesitation saying that Kenneth is an asset to Life Residential and we look forward to dealing with him in the future.

M · 6 May 2016

★★★★★ 5/5

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Repair of washing machine

Rosita was extremely prompt in her replies to our needs (she always got back to us the next day) and helped us in many ways, such as contacting the landlord for repairs as he lives overseas. She was very quick to arrange repairs with the appliance company and was very concerned about whether the repairs were done properly. We definitely feel safe with her as our property manager!

Jie · 10 February 2016

★★★★★ 5/5

Google

Get a chance to book some viewing with Stephen Saidu, totally honest and friendly guy, never look down on you even you have a small budget. I must say Stephen go beyond and gain all the information I need, not just, keep following up on every viewings, I can truly feel he valued on every customers. Highly recommend talk to Stephen, I believe he will try his best effort to find the best property to you!

Josephine · 21 April 2024

★★★★★ 5/5

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Excellent service and great Customer satisfaction

Lord is an amazing person to work with. He makes sure you get what you ask for and everything is explained. Hew is professional and honest. Helpful in getting things done as soon as possible. I would recommend lord as an agent to any one. I am thankful that he helped me with my move from South Africa and he could not have made it any easier.

Kevin · 22 September 2016

★★★★★ 5/5

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Efficient & Professional

I have worked closely with Geri over the past 18 months and throughout this period she has always been willing to assist in an efficient and professional manner. Most importantly, she understands the value and importance of relationships. As a global temporary housing provider we have extremely high expectations of our managing agents and she is committed to quality focus. Thanks Geri for all that you do!

Anthony · 10 June 2016

★★★★★ 5/5

Google

George Lamb is extremely friendly and helpful throughout the whole viewing and renting process and helped me secure my new flat. There were minor issues after I moved in but the property manager and the aftercare team are very patient with me and resolved the issues very quickly. 5/5PositiveResponsiveness, Professionalism

Andy · 21 June 2022

★★★★★ 5/5

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Excellent professional with a strong sense of responsibility and empathy.

Amelia Perez has been handed over a a difficult property managing case with a very cranky tenant (myself). She has seen all the problems to the end with a great attitude and resourcefulness! A genuine concern about a tenant's issues is a great quality of hers and something that is missing from the real-estate industry. I feel very happy to have her as my property manager.

Vasileios · 6 December 2016

★★★★★ 5/5

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I had urgent problems with lock and fridge in my apartment and as my new property manager, Kristina is able to assist me with replacement in a timey manner.Kristina is efficient and helpful in solving the fridge and lock issue in the apartment I rent. I would like to thank her for the fast turnaround and would deeply appreciate if she has the momentum going forward.

Yi · 28 November 2016

★★★★★ 5/5

Google

Great job by Amrita Rathod of Life Residential. Very professional, efficient and responsive. Excellent client service.

Ned · 23 March 2026

★★★★★ 5/5

Google

Our property manager Szilvia Nemeth has been extremely helpful in getting the problem fixed at our apartment. She ensured that the concerned engineer was assigned to fix our broken door and made sure he came in time and got it repaired. I appreciate her quick response to my emails and the appropriate action she has taken to get the issue resolved.

Rebecca · 15 March 2020

★★★★★ 5/5

Google

Ms. Beki Smith is the Portfolio Compliance Manager at Liferesidential UK who has helped with my rental properties over the years. She is friendly, prompt, and professional. Whenever I am about to renew the tenancy agreement with my tenant, she understands my position as landlord and always provides me a clear view of current rental market. This time, she again has successfully helped renew the tenancy agreement with my tenant. Beki is nothing short of outstanding and I highly recommend her.

Kenny · 27 August 2022

★★★★★ 5/5

Google

I've been helped by Ashleigh Bates and without her support I'd never been able to sort out the issue I had with my bed. The bed was in good condition however the slats did not support the mattress enough, causing me a general back pain that I could not stand anymore. Ashleigh has promptly taken into account my issue and talked to the landlord that has substituted bed and mattress, though not broken. She has been really helpful, being super busy with work I could not sort it alone but with her I've received the assistance I needed. I'm in the same building since 2 years now and I've never received a similar assistance from any of the previous Property Managers. Thank you very much Ashleigh :)

G · 27 August 2022

★★★★★ 5/5

Google

Life Residential provided excellent service in dealing with the damage arising due to a water leak from a toilet tank in my flat. Property Mangager Reena Hirani was very professional, efficient and helpful in liaising with the tenants, arranging tradesmen to carry out replacement of the toilet tiles and living room wood flooring, and dealing with the insurer to cover the costs of the repair works. Reena's good work has made it much easier for me to go through this unfortunate incident and has taken most of the stress off me.PositiveResponsiveness, Quality, Professionalism, Value

David · 25 August 2022

★★★★★ 5/5

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Helpful, friendly and reliable

Sam Loader has been extremely helpful at the start of my tenancy. He has responded swiftly to my queries - even answering emails outside normal office hours. When I had a problem with my door he immediately arranged for a contractor to call and kept in touch to check up on progress. It has been reassuring to know I have such a reliable agent when required

MC · 12 April 2016

★★★★★ 5/5

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Daniella Stewart - Property Manager

Although we've found everyone at Life Residential to be highly professional, our day to day dealings in the main are with Property Manager; Daniella Stewart who we feel blessed to have looking after us & our properties. Nothing is too much trouble for Daniella who always responds quickly & concisely & manages to always sort everything out. She is a credit to Life & the profession.

Laura · 16 November 2015

★★★★★ 4/5

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Rate Agent - Luke Williams

Luke was very professional and helpful throughout the process of renting a property. He was approachable and made sure the renting process completed on time as I had to move into the property within a week. Few Suggestions to Life Residential: Make sure the appliance manual's are available for the tenant when they move into the house Make sure the boiler, radiators etc work fine

Manjula · 23 November 2016

★★★★★ 5/5

Google

Bruce found me a good tennant very quickly so pleased with his prompt professional service

Julie · 23 March 2026

★★★★★ 5/5

Google

We recently rented a property through Life Residential in West London. Although the process started off a bit confusing. Darika stepped in handled all the move-in details professionally, from key collection and parking to making sure all checks were completed on time. Her communication was clear, helpful, and made the whole move much smoother. Thank you.

Mayvon · 29 December 2025

★★★★★ 4/5

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Professional, pleasure to deal with, an asset to LR.

Endrit has marketed our flat and secured tennacy agreement, within a short spac eof time, guided us the the process as we are first time landriords and helped to complete the process in a profesional manner. Endrit was pleasant to deal with, responsive to all our questions and communicatons, and dmonstarated professional manner. In short, Pleasure to deal with, and a definite asset to LR.

Larissa · 21 May 2016

★★★★★ 5/5

Google

I would like to thank you Daniel for all your help , I really appreciate how kind you have been with us, help with every single step , thank you

Mateus · 27 May 2025