LiFE Residential Acton reviews

★★★★★ 1/5

Google

I never really leave a review but I am extremely disappointed with that estate agency.When I had a viewing for the flat they didn’t show me the flat properly and they kept the blinds closed so I couldn’t see that the house is facing the reception internal with no windows,no fresh air at all and noise from the people coming in and out it’s like living in a shopping mall.I pay all these money and sometimes I don’t even want to come back in my flat because I know the nuisance is going to annoy me again. I trusted George which was my biggest mistake ever.As soon as he got the money he didn’t care about anything else. I have emailed them multiple times to break the contract in the beginning they agreed with me if I find someone else they will let me go so I had to advertise the flat by myself even though it was their job to do it and they charge you over £500 for that.People were coming to view my house with the Covid situation. As soon as I found someone they said the landlord doesn’t agree with that. Unfortunately I have a year contract and these six months here are the worst months of my life. I am regretting it everyday for signing up that contract.They never reply to my emails they are just sending me rent reminders. I would never use this agency again.NegativeResponsiveness, Quality, Professionalism, Value

Elena · 21 June 2022

★★★★★ 5/5

Google

I have been helped by George Lamb, I need to thank him for the great job he did :) He found a flat for my first arrival in the UK last year, at a very good price. This month he found for me a new flat with the same characteristics of my previous one. He was really helpful, being very busy with work I didn’t have much time to look at alternatives but with him I received good assistance. Always quick in answers and always been easy to reach. See you next time!PositiveQuality

Chiara · 21 June 2022

★★★★★ 5/5

View Agents

Best agent they have!!!

I had almost given up on Life Residential after a string of errors, non-responsive and unhelpful dealings with multiple people in the organisation. My faith has since been restored upon luckily being referred to Giorgia. She is extremely quick in her responses, even if just to let you know that she is investigating and she just gets stuff done. Highly impressed with her service!

Kristen · 9 November 2016

★★★★★ 5/5

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Customer Care

Jess handles the situation regarding outstanding hot water very well. She stayed in constant communication with myself to ensure I was fully aware of any proceedings. She is very courteous via the phone and email which is refreshing. Many more members of staff should execute such situations like Jess. Please be happy to have such a understanding and helpful young lady amongst your team.

Andre · 4 October 2016

★★★★★ 5/5

Google

I've been renting a property managed by Shruti Shrungarpure from LiFE, and she has been absolutely fantastic as a property manager: she has been extremely proactive inquiring and arranging fixes for the small issues with the property as soon as I moved in, and has been extremely quick to reply to my inquiries, by email, phone calls or text messages. I can't speak for the other property managers and agents from LiFE, but Shruti is fantastic. Best property manager I've ever had by far!

Mateus · 19 May 2022

★★★★★ 5/5

Google

Bruce has been extremely professional and prompt throughout my viewing to getting my references. He communicated all aspects and made my whole experience very smooth. Benjamin helped with all aspects of my documentation and finalising my contract. I felt at ease every time I spoke with both Bruce and Benjamin. Thank you very much for all your help thus far.

Andrea · 5 August 2019

★★★★★ 5/5

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The lettings team provided a first class service

Shadey and the lettings team were professional and responsive to all my queries. Communication is so important and they were almost always available or returned my calls promptly. Shadey found a tenant within a couple of days of the property being available on the rental market and his rental valuation was spot on. Being our first rental property, his advice has been invaluable.

Karen · 28 March 2017

★★★★★ 5/5

Google

Mohammad is great, everything went smoothly. Nice guy and helpful

David · 6 December 2024

★★★★★ 5/5

Google

Our move was overseen by George Lamb and I could not commend him enough for his professionalism throughout the whole process. From the viewing to the day we received the keys George remained professional, approachable and informative. Any questions we had he was more than happy to help and would direct us to the right person if he did not know the answer himself and was honest throughout. As this was our first time moving there were many things we were unsure of or worried about, but George’s great personality and attitude made the process seamless, thank you George!

Emmanuel · 19 April 2022

★★★★★ 5/5

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Geri Georgieva Review

Geri helped us renew our contract and negotiate the price with the landlord. She has excellent communication skills and conducted herself in the most professional manner. Every step of the renewal was dealt with smoothly and Geri's promptness in replying to our queries was key in ensuring both parties were satisfied with the final agreement. All in all, she is an exceptional agent.

Bernardo · 26 January 2016

★★★★★ 5/5

Google

Did a viewing with Andrey from Life and he was extremely helpful and accommodating. Due to time constraints he assisted me with an evening viewing and gave me fantastic information about the property. Although I did not proceed with the property, he still assisted to help with other properties that may have been a better fit for me.

Ashavan · 26 November 2024

★★★★★ 4/5

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Overall service

LIFE showed a great enthusiasm on finding me new flats. The way it worked and sorted out seems so professional and just on time. Everything went through online which was the exactly what I wanted, so it is a plus. A minus was just a confirmation of payments that had to be provided whithout my request. But overall the service was very good!

Anonymous · 29 September 2015

★★★★★ 1/5

Google

By way of background, my partner and myself scheduled a viewing which was confirmed to us on Tuesday 8 February 2022 my Mr. Bell for Wednesday 8 February 2022 at 6 pm. This was rescheduled a day prior by Mr. Bell who then confirmed that a viewing was available for 1 pm on Tuesday 15 February which we both later confirmed. This morning, an ‘hour prior’ to the viewing we were sent an email by Mr. Bell intimating that the viewing cannot take place without any given reason and rescheduled it for 4.30 pm on the same day. He was then unreachable by both email and telephone. I then reached out to his manager, Mr. Shaddy Elkiey who apologised and intimated that the tenant was not allowing access to the property. He then assured me that a response on whether the viewing would take place would be communicated to me at 3 pm. That didn’t happen and I had to call Mr. Elkiey again as Mr. Bell was again unreachable. Mr. Elkiey then confirmed to me that there was no indication of whether the viewing would go ahead and I would be contacted in due course to reschedule. Myself and partner have taken time off from work on 2 separate occasions now. This nonsensical approach from the lettings team has wasted our valuable time. We are both working professionals and it’s a great deal of inconvenience when something as stupid as this happens. There was a complete 5 day period for your team to confirm whether the tenant would allow access to the property or not. And if they didn’t confirm then why on earth did they schedule the viewing anyway? Poor service. A complaint was even forwarded and never responded to.

Bilal · 25 March 2022

★★★★★ 5/5

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Amazing People

We have lived in the property for 2 years. And Maria is always there to help whenever we need it. We are deeply impressed by her professionality when she arrange everything for us, and we also much appreciate her kindness for always going extra miles for helping us. Really amazing people with amazing services!!! Would definitely recommend them to family and friends.

Jing · 1 March 2017

★★★★★ 1/5

Google

By way of background, my partner and myself scheduled a viewing which was confirmed to us on Tuesday 8 February 2022 my Mr. Bell for Wednesday 8 February 2022 at 6 pm. This was rescheduled a day prior by Mr. Bell who then confirmed that a viewing was available for 1 pm on Tuesday 15 February which we both later confirmed. This morning, an ‘hour prior’ to the viewing we were sent an email by Mr. Bell intimating that the viewing cannot take place without any given reason and rescheduled it for 4.30 pm on the same day. He was then unreachable by both email and telephone. I then reached out to his manager, Mr. Shaddy Elkiey who apologised and intimated that the tenant was not allowing access to the property. He then assured me that a response on whether the viewing would take place would be communicated to me at 3 pm. That didn’t happen and I had to call Mr. Elkiey again as Mr. Bell was again unreachable. Mr. Elkiey then confirmed to me that there was no indication of whether the viewing would go ahead and I would be contacted in due course to reschedule. Myself and partner have taken time off from work on 2 separate occasions now. This nonsensical approach from the lettings team has wasted our valuable time. We are both working professionals and it’s a great deal of inconvenience when something as stupid as this happens. There was a complete 5 day period for your team to confirm whether the tenant would allow access to the property or not. And if they didn’t confirm then why on earth did they schedule the viewing anyway? Poor service. A complaint was even forwarded and never responded to.

Bilal · 15 March 2022

★★★★★ 5/5

Google

I've been helped by Ashleigh Bates and without her support I'd never been able to sort out the issue I had with my bed. The bed was in good condition however the slats did not support the mattress enough, causing me a general back pain that I could not stand anymore. Ashleigh has promptly taken into account my issue and talked to the landlord that has substituted bed and mattress, though not broken. She has been really helpful, being super busy with work I could not sort it alone but with her I've received the assistance I needed. I'm in the same building since 2 years now and I've never received a similar assistance from any of the previous Property Managers. Thank you very much Ashleigh :)

Giulia · 15 March 2022

★★★★★ 5/5

View Agents

Excellent service from a dedicated team of professionals

We are very impressed with the service we had from LIFE residential - they have always dealt with any queries very quickly indeed. We are quite impressed with the help & advice Colm and his team has provided. We have no hesitation in recommending LIFE Residential to anyone - they are definitely one the best agents we have worked with. Dr H

Mujtaba · 5 December 2016

★★★★★ 5/5

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Alla has recently taken over as our property manager and she has been efficient and thorough. She has always replied to our emails within the working day and called us to ensure we have received the information. She has helped us with any repairs that we needed in a quick turn around. I hope this continues for the remainder of our tenancy.

Abigail · 5 December 2016

★★★★★ 5/5

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Review of Luke Williams

Luke helped to make my move run very smoothly. I made an offer on the Monday and moved in a week later. Luke worked hard to help me get everything sorted in short period of time and always answered all of my questions. He defiantly helped me to feel more relaxed. I would recommend Luke to anyone who was thinking of moving

Thomas · 23 November 2016

★★★★★ 5/5

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Matthew is prompt, polite and efficient

I appreciate the swift and efficient service Matthew has provided. He is well-mannered and patient - when we forgot to respond to emails, his reminders are a model of courtesy and consideration. He provides the full details that we, as offshore owners, need to make decisions and is always ready to elaborate and explain carefully when something is not clear to us.

Peter · 10 September 2016

★★★★★ 5/5

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Tonte is courteous, helpful, patient. A pleasure to deal with.

Tonte has dealt well with the return of deposit at the end of the tenancy of our flat. There were issues and he has done his best to arrange a mutually acceptable outcome. he deals promptly with queries. He has not been our property manager for long but I look forward to him remaining so for as long as possible. JDO N5

Jeraine · 29 August 2016

★★★★★ 5/5

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deposit return

I have waited over a year for this deposit to be returned after being pushed through to the terrible overflow system I was informed when i rang up that my property manager had changed. Nazia was able to straight away action any necessary steps and I was very happy with her service and professional attitude to the matter . Thank you nazia

Mehul · 1 July 2016

★★★★★ 5/5

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Very helpful, supportive and always quick to attend to emails/questions/enquiries.

Lukasz has been a wonderul agent. He never fails to reply to emails as quickly as he can. He is always prompt which has been so helpful when dealing with any of my enquiries. Any problem I had, he quickly solved them . He is a genuinely nice person and a very reliable efficient and responsible agent to have in the company.

YK · 24 June 2016

★★★★★ 5/5

Google

Amazing experience. Got my flat in a week. Everything was super smooth, everyone was very professional and easy to reach. I would like to mention my agent Riccardo who worked really hard to get me my flat very quickly.

Muhammad · 13 February 2023