LiFE Residential Acton reviews

★★★★★ 5/5

View Agents

Professional property manager

Rakiya recently took over the management of my property. She is responsible, courteous and very prompt in her replies. Being a landlord who is overseas, i rely mainly on email correspondence and she has been very attentive to my queries and provides essential updates on my property via email. I am very satisfied with her professional services.

GH · 29 March 2017

★★★★★ 1/5

Google

SCAMMERS! Had my flat all ready 5 weeks prior to move in date, only to be told within the last week of moving that I can’t move in and left without a place to live. They do not want to hold any responsibility, leaving me having to spend extra funds to find temporary accommodation. Do not use this agency or trust them all they want is your money!

Theo · 3 March 2024

★★★★★ 5/5

View Agents

Helpful and attentive

Joseph was very helpful assisting me in a case that had previously dragged on for a while. Since he took over the case, he was very attentive and provided me with timely updates to keep me in the loop of the latest development. It was a good experience overall. And I am very satisfied with the resolutions.

Brian · 5 November 2016

★★★★★ 5/5

View Agents

tenancy renewal

I'm impressed by the very efficient and thorough service Matthew has rendered me on the tenancy renewal. In particular, I appreciate his market research and subsequent professional advice which did enable me to make due consideration on the renewal and allow me peace of mind in the process thanks to his close attention and follow up. .

Sau · 28 July 2016

★★★★★ 5/5

Google

Great service! 10/10 will use again.

David · 30 March 2026

★★★★★ 1/5

Google

Rented via LR twice, they don’t like returning the deposit and would charge extortionate amounts for general wear and tear. for example, £150 for “redecoration”, £90 for mattress sweat stains (lived for a year at one of the properties in 2021), £140 for marks on the kitchen hob which you’d normally get for using it. extremely painful experience. Beware.

Taimoor · 10 August 2024

★★★★★ 5/5

View Agents

Review for estate agent Pelin Ahmet

I recently purchased a property through Life residential and dealt with Pelin Ahmet throughout. The purchase took longer than anticipated due to problems on the vendor's side which was quite stressful, however Pelin's caring, professional and all round impeccable customer service made it a great deal easier for me. I would not hesitate to recommend her services.

Aram · 1 February 2016

★★★★★ 5/5

Google

I had a remarkable experience working with Daniel. He was incredibly helpful throughout the entire process and any questions I had, Daniel always replied to my questions. I am extremely satisfied with the services and support provided by Daniel and Sally Richardson from booking, to viewing, to references were straight forward and easy. Highly recommend to anyone who is struggling to find home.

Mukhtar · 21 May 2024

★★★★★ 5/5

Google

I recently moved Apartments through Life Residential. Amrita helped me throughout the process every step of the way, getting into my new property. Amrita was helpful, attentive, professional but most importantly friendly. Which just made the move and process 10X easier. Again Thank-you Amrita for all your help.

Dan · 16 February 2021

★★★★★ 4/5

View Agents

Helped with all options

Geri informed me completely of the situation and helped me decide on a tenancy. Service was good but let down a little by the email and phone system being out of order and no stand-in while Geri was on holiday. In the end, I have the result I wanted with excellent advice and service from Geri.

Douglas · 29 July 2016

★★★★★ 5/5

View Agents

Diligent, Excellent, Professional and Compassionate

If only there were more stars to rate! Tonte has been Excellent to work with during my tenancy and has always been available to provide clear cut communication for all my requirements and enquires. Always willing to help with a smile at the other end of the line. Definitely has a bright future ahead of him.

CB · 18 May 2016

★★★★★ 5/5

Google

Thanking you for my beautiful new apartment.

Shahab · 13 March 2026

★★★★★ 5/5

View Agents

Professional, attentive and diligent

Maria has been a great help since day one of my move to my new flat. She has always replied with care, speed and professionalism to my questions and requests. She has been very helpful to sort out the administrative papers and the small issues with the flat; I am very happy with her work.

Olivier · 21 March 2017

★★★★★ 5/5

Google

Life Residential were recommended to me and I myself would also not hesitate to recommend Life Residential moving forwards. I recently became a Landlord for the first time and from day one I found the team to be professional but also informative and responsive to my endless questions. I dealt with Eduard, Harry and Kristina and found them each to incredibly helpful. Great communicators and very approachable, thank you.PositiveResponsiveness, Quality, Professionalism

Luke · 21 June 2022

★★★★★ 4/5

Google

We have been renting with Life Residential for 10 months now. In that time, we dealt with 3 property managers which was slightly annoying. however, Gina Ballesteros, the latest property manager, has always been responsive, polite and really helpful (the two before haven’t been responsive really; hence why I cannot give 5 stars). Our oven broke and it was sorted promptly with Gina’s help. We didn’t need much help during our tenancy, but we don’t have any complaints for those times we did.

Andrea · 8 March 2023

★★★★★ 1/5

Google

To everyone who is reading this review, this horrible firm shouldn’t be given even one star. I have been a landlord for more than a decade in London and have dealt with many agents. Life Residentials is the worst of the worst!!! They charge high fees and don’t perform their work. Their services suck. Not only the property managers are bad, their letting manager is equally bad. When I had issues with the property management team, I asked the letting manager (Matthew) to assist and all I got is I should talk to the property manager and he can’t be responsible for other people who were not doing their jobs. When my ex-tenants left, they didn’t clean the apt, left many belongings behind, damaged the apt wall so badly that I had to spend £3,000 to repaint the whole apt. My property is about 5 years old and I have paid a lot for it. The living room sofa collapsed and I need to replace with a new sofa, blind was damaged beyond repair too and they also cleared out my entire kitchen of utensils, pots and pans etc, just to name a few of the damages. My new tenant was coming in the week after the ex-tenant left so I needed to clean up the apt, remove rubbish left behind by ex-Tenant and get the repairs done. Life Residentials despite having been paid by me for both letting and full management service, they couldn’t be bother to help. They had purposely delayed their service by having a very long turn around time. For eg, I asked them to send a cleaner to clean the apt the day after the tenant left, they told me they needed a few days to request for cleaner! I asked can you go and take a look at the apt after the check out report is done so that I knew the condition of the apt. They said they can’t. In the end I arranged cleaner, contractor to repair all the damages myself and through my current agent. Life Residentials took my money but didn’t lift a finger to do any work. But what make me very angry is what happen next. I spent lots of money fixing the apt and I needed to claim against the ex-tenant deposit. I lodged the claim and reluctantly Life Residentials after much argument agree to do so. The ex-tenant didn’t bother to reply despite many chasers. It has since been almost coming to three months. I asked what happened if the ex-tenant wouldn’t response after three months, they told me they will still not able to transfer the deposit to me. They said they are being guided by ARLA and needed to follow the guidelines. So if the ex-tenant didn’t reply, then I will need to lodge a claim in the small claim court or wait for 6 years before they could transfer the deposit! Imagine 6 years to get the money I have spent to fix up the damages! Unbelievable. It sounded so absurd, I wondered how the law in the UK can be so unfair to landlord. I then called the MyDeposit today and spoke to them on the phone. MyDeposit has confirmed that within 90 days the agent is obliged to hold the deposit and should the tenant raise a dispute against my claim then they will need to transfer the amount in dispute to MyDeposit. However, after 90 days and there has been no dispute raised by tenant, then the agent should transfer the deposit to me. I have that in writing in email. I also got my current agent to help me to call ARLA today and the confirmation we have gotten is the same as what MyDeposit has told us. We have written again to Eleanor with all these information and have told her if by the end of the 90 days period, she still refuses to transfer the deposit to the landlord we will no choice but to take legal action against her firm. This horrible episode has sapped me of the energy and time that I could have spent on my other work and my children. The entire team at Life Residentials are either downright unbelievably incompetent or they have ill intent when they continued to tell lies and give out misleading information. I have written to my lawyer to ask for advice and I will be lodging my complaint against them with TPO, this firm should be investigated. Perhaps there are many victims like me suffering.

Penny · 5 November 2020

★★★★★ 5/5

View Agents

Helpful, Enthusiastic and Professional

Luke looked after my case with superb and efficient service. I needed to look for a flat to move in a quite hurry situation and from the beginning of first consultation to final step of moving into the flat, Luke and his team arranged every steps quickly and smoothly along with professional guidance and advice.

Matthew · 16 September 2016

★★★★★ 5/5

View Agents

Best Client Accounts Mangager I have dealt with!

I just wanted to take the time to post a review regarding Svetlana Efremenkova. I have been dealing with Svetlana for a while now and she is very professional, friendly, fast in response to queries and very accurate in the information that I have received from her. She is a true credit to your organisation.

Christina · 24 June 2016

★★★★★ 5/5

Google

Property Manager Gina has been extremely helpful and attentive. A fair few issues with the property when I moved in, however she took on every task diligently and provided appropriate support.

Ethan · 30 March 2023

★★★★★ 5/5

View Agents

Great service

Endrit looked after our property in W5. He was fantastic to work with, kept us regularly up to date on the progress and was very professional throughout. He has strong knowledge of the flats he deals with and gave us very good advice on issues we weren't aware of. Highly recommend LIFE for property lettings.

Ali · 18 February 2016

★★★★★ 5/5

Google

We’ve been renting the same apartment through Life Residential for 1.5 years now - they’ve been a pleasure to deal with. From the start, we had good communication and transparency regarding the process of viewing, applying for, and securing our rental. Since settling in, our property manager, Cristina, is always an email away, quick to respond to our queries. She has on a few occasions, swiftly helped us to get maintenance issues sorted (We moved into a brand new building, so there have been a few teething issues that I’m glad to have had her assistance with). We also had a case of consistently rowdy neighbours. I was able to report to this Cristina: she then managed to contact and issue a warning to these neighbours accordingly. Overall, we’ve able to focus less on the admin of renting, and more on fun of living in London.

Michael · 13 February 2023

★★★★★ 5/5

Google

I recently moved in to a new property in Slough with life residential and it went smooth from the beginning to the day I moved in big thank you to ANDREY for helping me step by step and whenever I asked for any help . Excellent job 🙏

Mazen · 20 December 2024

★★★★★ 5/5

View Agents

Excellent service

Jess has been extremely helpful and supportive from the very first moment she became my property manager. She has proactively dealt with every issue very efficiently and most importantly in a timely manner. It's a relief to know I can rely on Jess to deal with any future queries. Thanks for the great service!

Katerina · 19 February 2017

★★★★★ 5/5

View Agents

Helpful, friendly and efficient.

Wilmari has been incredibly helpful with our change of tenancy/tenancy renewal. She's kept us in the loop at all stages, made it very clear what was needed and put us in touch with other colleagues to help with maintenance issues and the management of our account. A pleasure to deal with throughout. Thanks Wilmari!

Ben · 24 August 2016