Trusted Agent profile · Acton, Greater London
Verified
★★★★★
1,217 reviews across 3 platforms
Unit 2, Portal West Business Centre, 6 Portal Way, Acton, Greater London, W3 6RU
LiFE Residential's office in Acton, Greater London, at Unit 2, is rated 4.4 out of 5 across 1,217 reviews on three platforms, including 685 Google reviews rated 4.2.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ...Read all 4 from sellers
It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ...Read all 8 from buyers
Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ...Read all 166 from landlords
I've had Gabriella as the property manager for an apartment a friend and myself rented for a couple of years and recently moved out. She was very helpful in ...Read all 306 from tenants
LiFE Residential offer services in lettings, sales and property management. Founded in 2000 by Jonathan Werth and Jason Dienaar, together they hold over 40 years property expertise and are still guiding LIFE’s way. LiFE began with 1 office in Parliament View and 3 members of staff. Today, we are one of the UK’s leading privately owned real estate agencies, specialising in new luxury developments. We have 12 offices located across London, and have expanded internationally with offices in Hong Kong, Singapore and South Africa. We employ over 115 dedicated members of staff who speak over 32 languages. We have cultivated a reputation based on honesty and integrity, building strong relationships with London developers. As the appointed lettings and management agent for Galliard Homes and City And Docklands, along with many other London developers, we can provide you, our client, with unrivalled access to the best residential property in London. Here at LiFE, we employ only the best people. Our staff live and breathe the London property scene and receive the highest quality professional training. Each and every agent is an expert on their location meaning we can offer you insightful and comprehensive advice. With all of our offices either on-site at large developments or within 15 minutes of our properties, we provide a high quality, personalised and hands-on service to all of our clients.
Every review we hold for the Acton office, from every platform, shown as written. First names only.
5/5
GoogleHannah Scafton has been really nice and helpful in dealing with my flat hand-over. I really appreciate her service and feel that she is very professional in supporting customers and willing to go extra mile to serve customers. She is a valuable staff Life Residential should appreciate.
Hi Jie, thank you for your feedback. We're pleased Hannah has been nice and helpful in dealing with your flat handover.
5/5
View AgentsPolite and Efficient
Alla is the property manager for the flat that I'm currently renting and she's been fantastic right from the time I moved in. She's been prompt and polite in all her responses and has helped me sort out maintenance issues with the flat. Overall I highly recommend Alla for her professionalism and work.
Thank you for taking the time to write Alla such a positive review Vinay. We are thrilled you are happy with our service and hope you are enjoying LiFE in your flat.
5/5
GoogleRebecca Cannon has been our property manager for the majority of our tenancy and we have been continually grateful for her efficiency, empathy and professionalism. She is always quick to respond to any issues, and keeps us in the loop throughout and has gone the extra mile on numerous occasions to make sure issues are resolved speedily. Very grateful to Becca for all her help during our tenancy, thank you!
2/5
GoogleI tried to rent a flat in West London through Life Residential. Despite calling repeatedly for two weeks, the lettings advisor did not respond. When I finally arranged a viewing and made an offer, they never replied. After two months with no response, I rented through a different agency. Life Residential is unprofessional and disregards renters.
Dear Christos, I am really disappointed to read your comments and I am keen to review what went wrong on this occasion. I will ensure this is raised with the Director of the office and we will be in contact to discuss further. Kind regard, Negin, Customer Relations Team
5/5
View AgentsExcellent service
Tonte has been dealing with our issues for the past few months in a very effective manner. Before him, we had 4-5 other property managers and he is by far the best one. He responses quickly, he gets the job done ASAP and he is always friendly, approachable and happy to help us.
Thank you for such a warm feedback. We're glad we could help and we'll continue exceeding your expectations.
5/5
View AgentsAlways responsive and helpful
As a tenant I could not ask for better service from an agent. Alice is always responsive on email and makes sure maintenance issues are taken care of quickly, she makes sure I am always promptly informed regarding an access needed to my flat for inspections and maintenance. 10/10 for service and communication.
Thank you very much for such a good word, we're happy we can help and we'll continue exceeding your expectations.
5/5
GoogleMy Account Manager Umaymah Miah has been very supportive and helpful with prompt detailed explanations when I had a lot of queries with life’s CRM system. Life please if you could make the CRM system more easier to follow, the statements (both old and new versions) are really challenging to understand and reconcile, really appreciate Umaymah’s hard work here for helping me out.
5/5
View AgentsProfessional, Skillful and Reliable
Laura Grente | Property Manager, has always been prompt in providing me with professional advices and support as and when I needed. She was always reliable when it came to urgent matters that needed immediate attention. Additionally, she always took the time to reply to all my (sometimes silly) questions and inquiries.
Thank you for taking the time to give Laura such positive feedback, We are thrilled you are happy with her service and we hope you are enjoying LiFE in London!
5/5
GoogleDaniel was really helpful with the whole process of moving in!
Dear Grace, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Negin, Customer Relations Team
5/5
View AgentsExcellent and very professional
Many problems with my flat prior move-in as the property was not in the condition promised by the rental agent. However, Matt was very helpful in getting everything sorted and was very sympathetic to my bad experience in the first month. Very responsive and knew what to do to get things fixed.
Welcome to your new home Chan, we hope you'll love living there! We appreciate your kind feedback and are sorry to hear you were disappointed with your flat's initial condition. We will work hard to further improve our services.
1/5
GoogleHello there, I am a close friend of Catherine, she started to rent with this agency a month ago, and it is a nightmare for her. I can't understand why she is treated in such a bad way. She paid upfront the rent, and it was agreed that everything would be sufficiently changed due to bad condition. There are so many problems because of the unprofessionalism of the people who do work in this agency that it is such a shame! My friend had to live for a month without the washing machine, note to say that there are still many problems in the flat, which the company does not want to deal with, even though that they agreed in the beginning and now they deny to change anything. Do not deal with this agency, especially Bernard, who has been lying and after he just stepped back from taking responsibility for this flat.
5/5
GoogleI was renting through Life Residential for nearly three years and I have had a great experience with them. Always very responsive and everything was dealt with in a professional and timely manner. Especially big shout out to Chris Mitsatsos who has been great with managing our flats and also Savanna who conducted our check out reports. Well done, keep it up, there’s not many agencies that are so good recently.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleHello there, I am a close friend of Catherine, she started to rent with this agency a month ago, and it is a nightmare for her. I can't understand why she is treated in such a bad way. She paid upfront the rent, and it was agreed that everything would be sufficiently changed due to bad condition. There are so many problems because of the unprofessionalism of the people who do work in this agency that it is such a shame! My friend had to live for a month without the washing machine, note to say that there are still many problems in the flat, which the company does not want to deal with, even though that they agreed in the beginning and now they deny to change anything. Do not deal with this agency, especially Bernard, who has been lying and after he just stepped back from taking responsibility for this flat.
4/5
View Agentsrating completion team
Kat has been responsive and understanding and help us through the completion of sale including taking possession very well. She explains patiently to situations encounter and help us navigate through. I find Liferesidential professional. I am now trying let or sell the apartment and this is where I hope Liferesidential can excel.
Thank you very much for such a good word, we're happy we can help and we'll continue exceeding your expectations.
1/5
GoogleI called a couple of times, they wrote down my name, but never called me back. I haven't even been asked what properties am I looking for. Then one time Eduard the manager in North Acton picked up the phone and he booked me in for a view at one of the properties and he didn't even showed up. I called the office asking for him and they told me he is off for the day, but no one else cared enough to come and show me the property instead of him. They told me the booking is not in their agenda. I left him a voicemail, it’s been over a week now, and no phone call, I mean at least to apologise. Worst experience ever!
2/5
GoogleEverything was fine before we moved and while we lived in the flat (we moved into a new flat so no boiler issue or other sort of maintenance issues experienced) but when we moved out they wanted to charge us for every little scratch on the wall. Also we got our deposit back 2 months delayed and they did not return the full amount agreed nor did they explain why they got to that final amount. Not partners at all. If you can, look for another agency.
1/5
GoogleI called a couple of times, they wrote down my name, but never called me back. I haven't even been asked what properties am I looking for. Then one time Eduard the manager in North Acton picked up the phone and he booked me in for a view at one of the properties and he didn't even showed up. I called the office asking for him and they told me he is off for the day, but no one else cared enough to come and show me the property instead of him. They told me the booking is not in their agenda. I left him a voicemail, it’s been over a week now, and no phone call, I mean at least to apologise. Worst experience ever!
5/5
GoogleI was very lucky to find a pleasant flat with respect to the location and price with the support of Life Residential. Particularly, Bruce and Kristina patiently assisted me to get through the renting process very quick and smooth. Thanks guys, you rock 👍 …
Hi Moh, thank you for leaving a review. Bruce and Kristina do rock, we agree!
5/5
View AgentsHighly efficient, caring and excellent
Jack Buchanan has been an amazing property manager throughout the four months of managing our flat. He is quick to respond, efficient at arranging repairs and appointments, caring about our flat's condition and certainly friendly. He is just excellent at his job and by far the best agent I've ever had.
Thank you for taking the time to give Jack such positive feedback Yen. We are thrilled you are satisfied with his service, and please let us know if you require any further assistance.
5/5
GoogleNirav Patel was a great property manager, he's very responsive and professional. At the end of my tenancy, Nirav explained the process thoroughly and offered to hep with a new property search. Bravo Nirav.PositiveResponsiveness, Professionalism
Hi Kieran, thank you for your feedback. It's great to hear that you had a good experience with LiFE. We will pass on your appreciation to Amrita, Benjamin and Kristina. Enjoy your new flat!
5/5
GoogleI have been using Life Residential services for almost 10 years, and I reckone that the serivces from property management have improved remarkably in last 2 years, in particular to Rebecca and her team. I am highly satisfied with her works in particular helping me to find alternative vendor to do repair works, and reply me even during the weekend. Keep up with the good works.PositiveResponsiveness, Professionalism
5/5
GoogleStephen was a very helpful agent, very knowledgeable and upfront.
Dear Wietse, Thank you for your kind comments regarding Stephen and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah, Customer Relations Team
5/5
View AgentsPROFESSIONAL
Both my business partner and i have extremely busy schedules and dont even live in the UK, however the excellent communication that Gery has carried out all throughout the extension of our tenancy contract has just been great. We look forward to doing more business with Geri. Thanks a lot. Mr.Chabaldas
Thank you for giving Geri such kind feedback Sunil. We're thrilled you're happy with our service and we look forward to working with you again in the future.
5/5
View AgentsGreat service - fast and professional
Alla recently picked up the management of our property with a colleague leaving, and from day one she has been prompt and professional in all of her correspondence. We had a number of items outstanding from our previous property manager and she resolved them all efficiently with minimal disruption or hassle.
Thank you for giving Alla such a positive review. We're happy we could help and we'll endeavour to continue exceeding your expectations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 5.0 out of 5 on average. For example, Anton wrote: "Sam Jones was exceptional with keeping Raymond and I both up to date with every change or problem that was brought to our attention. Very mannerly and and ..."
8 reviews from buyers, rated 4.8 out of 5 on average. For example, MEHMUD wrote: "It was my first time buying a property off plan and soon as I had a conversation with Mr FeridunI was put at ease about renting my property. out. Mr Feridun was ..."
166 reviews from landlords, rated 4.9 out of 5 on average. For example, Caroline wrote: "Shadey is the best agent I have dealt with, as is Life Residential as a company. I have two flats, both of which were rented out very quickly - one within an ..."
306 reviews from tenants, rated 4.7 out of 5 on average. For example, Jack wrote: "I've had Gabriella as the property manager for an apartment a friend and myself rented for a couple of years and recently moved out. She was very helpful in ..."
