Trusted Agent profile · York, North Yorkshire
Verified
★★★★★
491 reviews across 2 platforms
99 Walmgate, York, North Yorkshire, YO1 9UA
Part of Preston Baker, see every office.
Preston Baker's office in York, North Yorkshire, at 99 Walmgate, is rated 4.5 out of 5 across 491 reviews on two platforms, including 490 Google reviews rated 4.5.
Award-winning estate and letting agents in York - the fastest growing independent estate agency in West and North Yorkshire. Judged as the Best Small Agency in the UK 2013 and Best Small Northern Lettings Agency in the UK for 2014 by the Sunday Times. Call us for a free sales or lettings valuation today. Property for sale and houses for rent in York and surrounding areas.
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
GoogleI had a great experience with Stirling and Ackroyd agency thanks to Claudiu, the letting agent. His help in guiding me in the process was immense. He was always available to patiently answer all the questions I had and following up with his …
Hi Natalia, thanks for the fab feedback for Claudiu. Its great to hear of your experience and we wish you all the very best - Claire
5/5
GoogleWe recently purchased a property through Preston Baker. Angela Williams showed us around the property and kept in touch with us every step of the way, nothing was too much trouble. Kind helpful professional lady would strongly recommend. Just wish our selling agent was as helpful.
Hi David, Thank you for the lovely review! We're so pleased to hear that Angela made your buying experience such a smooth and positive one. Wishing you all the best in your new home, and thank you again for the recommendation! Warm regards, The Preston Baker Team
5/5
GoogleWe were set up with our agent named Jordan and he was incredibly polite and helpful! First time students renting a place and we felt so supported and informed about any choices we made, he was readily available and very open which we really appreciated. Definitely a very good experience.
Hi there, thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleCrew have recently sold a house for me. They are very professional and navigated the whole process for me with advice and support. Thank you for all your help James, Jayne & Keith.
Thanks Fiona. The conveyancing was painfully slow but with a positive outcome at the end at least. Stay well and speak soon. James
5/5
GoogleFrom day 1, Claudiu Rosu, our agent, was on the ball with sending us more housing suggestions, all within a stones throw of our original requested property, to be viewed the same day. He spoke very translucency with us about the properties and gave thoughtful opinions about the flats and the local areas. He really helped my girlfriend and I pick the right flat for us and we're very thankful. Would highly recommend to anyone.
Hi Cam, thanks for the great review for Claudiu. We are so happy to hear how you found your lovely new home and we wish you all the very best - Claire
5/5
GoogleVery grateful for Samantha for sorting out people to come and fix parts of the cabinet so quickly and effectively
Dear Louis, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleWe would highly recommend crew partnership estate agents in Burton they were very friendly and knowledgeable. Great with communication from start to finish, we had many a conversation with James in the office who took time to listen to our …
Thanks Jo. Your feedback is much appreciated. Hoping you and the family have settled in well! James
1/5
GoogleOne of the worse managing agents I have had in 10 years. They don't reply emails. At least 2 - 3 weeks to response. Also, the choice of tenants they bring in are appaling. They don't care about quality of tenants. Appaling.
We value your feedback and sincerely appreciate you taking the time to share your experience with us. Our goal is to provide exceptional service, and we take any concerns from our customers very seriously. We apologise for falling short of your expectations on this occasion and truly appreciate you bringing this to our attention. Best regards, Customer Care Team
5/5
GoogleI have used this company for a number of years to let our flat and they have been excellent .Most recently , I have had the benefit and pleasure of Chelsea Odunlami managing the position . She has been personally and professionally outstanding . An absolute credit to the business .
5/5
GoogleJames and Jayne have been excellent throughout the 4 months it has taken for my property purchase to finally complete. It’s had its challenges and there have been some changes to the agreement, however, they have both always been …
What lovely feedback, thanks. Hope you've settled in well at your new home! James
5/5
GoogleEstelle has published two of my books. She holds your hand from the beginning and takes you through the whole process. Her editing skills are second to none but it is more than that. Estelle pours love into each and every book that TAUK produces. He team around her are incredibly skilled and if you choose to use TAUK you know you are in good hands. I can't recommend her enough.
5/5
GoogleRented a new place with Preston Baker in August. Can't be happier! Everyone is really lovely at this company and happy to help. Holly S. was the agent who has shown me around and did such a great job that I felt at home as soon as I entered the property. Thank you Holly and Preston Baker!
Thanks for your wonderful review Lena. We hope you are really enjoying your home. Kind regards, Team PB
5/5
GoogleGreat viewing experience, didn't feel rushed and thanks for showing me around ☆☆☆☆☆
Thank you, Michael, for your kind review. We’re really pleased to hear that you had a great viewing experience and that you felt comfortable and not rushed during your time with us, that’s exactly the experience we aim to provide. Thank you again for your feedback, and we hope to assist you further in your property search. Warm regards, The Preston Baker Team
1/5
GoogleTried to book a viewing at a property was on hold for 10 minutes then when answered she knew nothing about the property !! Not my first terrible experience with tauk beware full of promises but do not deliver
5/5
GoogleTo sell a Bournemouth property “stress free” we were recommended by a friend of the family to use the services of Ian Taylor at TAUK (the agency UK). From the moment of contact Ian was personable, professional, easy to talk to and was able to set out his streamlined selling process. Dealing with an independent agent, rather than a large organization, has proved very worthwhile with regard to communication, a personal service and “getting things done” quickly and efficiently. Our sale was agreed within 3 days, need we say more!
4/5
GoogleOur house sale has been a lengthy, difficult and frustrating process but Alex has been with us every step of the way, keeping us informed and supporting me through my many meltdowns. She has worked extremely hard on our behalf and we are grateful for her confidence and perseverance.
Thank you very much for sharing your lovely review. Alex will be delighted to read your kind words. Kind regards, Team PB.
1/5
GoogleTerrible experience - sent them all the info they asked for to get me an "in principle" mortgage decision and chased up several times - even raised a formal complaint - and was assured they were dealing with it. Not heard from them for 6 weeks or more now and it's not like they would have had a problem getting me a mortgage. I have since had 2 "in principle decisions" from other brokers, and am proceeding with Barclays - they approved it in 2 days! Would not recommend.
Hi Charlie. I am replying to your recent review and was very disappointed to note the contents. I would be happy to talk through the issues you raised in more detail, not only to obtain your direct feedback but also to establish how our service can be improved by learning from your experience. Please feel free to email me on james.kear@feelgood.financial. I look forward to hearing from you. Kind Regards, James Kear, Financial Services Manager.
1/5
GoogleThis is an accurate and honest review, I have all the information in emails and SMS so can back this up. 1. I placed an offer on a property which was accepted by the vendor. 2. I sent over all my ID details, proof of funds and solicitors details. 3. Preston Baker sent the Memorandom Of Sale to myself and my solicitors and the house was taken off the market and marked as Sold STC. 4. I submitted my mortgage application and instructed solicitors to proceed, paying the fees. 5. Preston Baker rang me to advise they have submitted another offer to the vendor and would I want to match it. I believe this is called 'gazumping', note this was after my offer was accepted and the house taken off the website etc. I tried to raise my offer and then received a further email asking for full and final offers. 6. My offer was presumably beaten as it was rejected by the vendor. I have now had to cancel my mortgage application (this may impact my credit score), cancel the solicitors (which I may not get a full refund for) and look for another house. I am sure the vendor is happy as they have a better offer but as far as a potential buyer I would be very wary using Preston Baker as you could agree a sale and then be gazumped later down the line leaving you out of pocket. As you can see from Preston Bakers reply, they will submit any offer during the process even if you have had an offer agreed and instructed solicitors, beware you will end up out of pocket like I have due to the gazumping practice.
Hi Andy, Thank-you for taking the time to share your review. We are sorry to hear that you were unhappy with the service received from Preston Baker. We understand you must be disappointed that your offer was not successful in the end however please be aware that it is within the legal rights of anyone who has viewed a property to submit an offer at any stage and we have a legal obligation to submit this to the seller. We only ever act upon the sellers instruction when negotiating offers and followed their wishes by taking best and final offers from both parties ultimately resulting in an offer being accepted from the other party. We hope this clarifies our position however please do let us know if you wish to discuss further. In the meantime, we wish you all the very best for the future. Kind regards, Team PB
5/5
GoogleWe have worked alongside Preston Baker for the last few years and have always found them to be efficient and excellent to deal with. Charlotte is a pleasure to deal with if we require anything no matter how big or little the task and nothing is ever too much to ask. Highly recommend.
Hi Dan. Thanks so much for your great review. Kind regards, Team PB
5/5
GoogleI just want to say my experience working with agent Claudiu has been tremendous. His attention to detail is second to non and always available to any requests or questions have had. Very presentable in a 3 piece suit. definitely recommend Claudiu from London bridge out of all the agents in there
5/5
GoogleI bought a property with the Agency UK and I only have words of gratitude. The representative Zoe Jones was very kind, professional and she was always there when needed. We made several visits to the property, she was helping from the beginning and being the intermediary of the operation. I am delighted with her work and her professionalism. Thank you very much Zoe Jones.
5/5
GoogleTony was a delight to work with from Day One. He listened to us and supported us right through the sale. His local knowledge and connections are unmatched compared to the other agents we encountered in the area, and his tenacity and hard work even continued past the sale when we needed some work done. We would highly recommend The Agency UK - Tony Wood
5/5
GoogleWe use Preston Baker as our letting agents and are very happy with them. Holly Stonehouse helped us find new tenants really quickly when our property became vacant. Holly was really friendly and very professional throughout and dealt with my questions in a prompt and curtious manner. Thanks Holly and the team.
You are very welcome! Thank you for your lovely review. Kind regards, Team PB
5/5
GoogleYork is one of the most difficult places i've found to get on the rental market as properties go so quickly. Preston Baker were very helpful in finding me a place within my budget! Carola from Preston Baker was fantastic and it is a pleasure to have them as my rental agent.
Thank you for your lovely review James. We hope you are settling in well. Kind regards, Team PB
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Preston Baker's York office has 491 reviews across two platforms: 490 on Google, 1 on View Agents.
Preston Baker York is rated 4.5 out of 5 across all 491 reviews, and 4.5 out of 5 on Google from 490 reviews.
Preston Baker York, 99 Walmgate, York, North Yorkshire, YO1 9UA.
