Trusted Agent profile · York, North Yorkshire
Verified
★★★★★
182 reviews across 5 platforms
67 Micklegate, York, North Yorkshire, YO1 6LJ
Part of Northwood, see every office.
Northwood's office in York, North Yorkshire, at 67 Micklegate, is rated 4.4 out of 5 across 182 reviews on five platforms, including 103 Google reviews rated 4.0.
103
Reviews on Google
This office
11
Reviews on Facebook
This office
27
Reviews on View Agents
This office
18
Reviews on Direct reviews
This office
23
Reviews on allAgents
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Catrina was fantastic, so helpful, always kept me in the loop with everything that was going on, went above and beyond what I would have expected and was ...Read all 2 from sellers
Amy Cranfield of Northwood couldn't have been more helpful throughout my viewing and subsequent purchase. Amy was highly efficient in ensuring that all parties ...Read all 6 from buyers
allAgents Logo Thank you Hello Ian Barnard, Thank you for submitting your review of Northwood. In order for us to verify you have supplied a valid e-mail ...Read all 8 from landlords
As the Senior Account Manager of Tenant Shop it has been a pleasure to work with Northwood in York. They are friendly and enthusiastic about ensuring their ...Read all 3 from tenants
Looking to buy, sell, rent or let in York? Then look no further! Northwood York is locally owned and operated by a team of dedicated, friendly professionals. There are no faceless corporates here! Local ownership ensures a commitment and dedication which benefits customers in receiving the highest possible standards of service. Our team is highly experienced in all property related matters and will always go above and beyond to both met and exceed our customer's expectations. We cater for both sales and lettings in York and surrounding areas including Acomb, Bishopthorpe, Clifton, Copmanthorpe, Dringhouses, Fulford, Haxby, Heslington, Heworth, Holgate, Huntington, Layerthorpe, Rawcliffe, Tang Hall, Osbaldwick, South Bank & Woodthorpe. Our office operates from Micklegate, a locally famous street within York's historic City Walls. We manage properties that cover the whole of York, which range from Victorian town houses to stylish city centre apartments and everything in-between. We are however best known for our Guaranteed Rent service - the perfect let and forget solution for landlords. For potential tenants out there, whether you're moving out of your parents' home and looking for a flat, a young family looking for a house to let in York, or a professional who wants to live in the city centre, why not visit our office on Micklegate to discover where you could be living next! So whether you have a specific sales or lettings question, want some honest advice or would like a free valuation, get in touch with one of the team today. Properties in York If you are looking for a property to rent or buy in York take a look through our wide selection: http://www.northwooduk.com/branches/york-estate-agents/lettings http://www.northwooduk.com/branches/york-estate-agents/sales
Every review we hold for the York office, from every platform, shown as written. First names only.
5/5
Direct reviewsI am more than happy to give 5 star to Danielle, who looked after things for myself and my daughter on the recently rented property in York. I would say she went above and beyond her duty to solve one or two problems that arouse on our behalf. I woul definitely recommend this agency to landlords and tenants alike. Thank you Danielle
1/5
GoogleFirst of all, if I could put no stars, I would! I rented from Northwoods York for a year, and in that year I had 2 house inspections & got excellent both times... now I have left the property they have sent a list with 230 attached photos of how “badly” the property has been treated, listing problems that already existed when I first moved in... now they are taking most of my deposit off me for problems that are either general wear and tear, or so minor that you wouldn’t even notice them, they have gone out of there way to find problems. They took a photo of a plant I had left in the back garden, and are charging me for removal. I would never ever recommend renting from northwoods. Ever!
Good Morning, Many thanks for your feedback and review, in the first instance I struggled to find any tenant with your name, however, I now realise Louise which property you are referring to. Thank you for the time taken to review Northwood York, your time is appreciated. However if you would like to pop into the office anytime your free I would be happy to go through your check out photos and your end of Tenancy check out with you. In regards to the plant for example: its yours; it wasn't there on move in and unfortunately we do not offer a free refuse collection service. Moving forwards we gave you an excellent reference to enable you to secure your onward property.
5/5
GoogleChris and the entire Northwood York team exemplify professionalism and exceptional support. They consistently go above and beyond, always ready to lend a hand and never turning down any request for assistance. I wholeheartedly endorse them as a letting agent and would rate their service at a resounding 100%.
Michelle, that's lovely to hear and we very much enjoy working with you. Kind regards, Chris
3/5
GoogleI don't care for your response so do me the courtesy please of leaving my review alone, I will delete and repost otherwise. I bear you no malice, you were a reasonable team and good with me but 3 stars isn't to be seen as a bad thing or something to be concerned over. But please kindly respect what I'm asking, and take comfort and trust in these words. But please I kindly ask you leave my review alone I will delete and repost otherwise.
5/5
Direct reviewsA truly wonderful company to deal with. Decent people, fair business dealings and professional standard to the highest level. I highly recommend this company to potential clients and wish them the very best luck in their future business. Throughout my two years dealing with them, they no doubt deserve a 5 Star in my opinion and the best estate agency I have ever come across. Well done and keep up the good work!
5/5
View AgentsExcellent tenant find service
I've been really happy with Northwood's services in finding me a tenant for my BTL flat. All the staff I've dealt with have been friendly and helpful, providing a great service. This gave me confidence and trust in their professionalism, and this was repaid by how quickly they found me a tenant, and kept me in the loop along the way. Fees were also very competitive and fair.
1/5
GoogleThe worst and most unprofessional company me and my wife have had the misfortune to deal with. They lied and tried to manipulate us so we decided to walk away from them as a business. It was a very unpleasant experience My friend also tried to rent a property with them and was discriminated against for being on disability benefits despite being able to provide months of rent up front Please avoid this business and hope it's toxic and predatory business practices stop plaguing York's high-street
Many thanks for your feedback, to clarify Northwood do NOT and have NEVER discriminated against any person(s) renting properties. We thank you for taking the time to write what you have.
5/5
allAgentsHelpful and efficient
All the staff at Northwood were really helpful and efficient, particularly Chris and Donna. Emails were almost always answered very promptly, and always thoroughly and clearly. We had a problem due to needing to move during the Covid lockdown, and Chris and Donna did everything they could to negotiate with the landlord for a delay and help us deal with the situation.
5/5
allAgents"Helpful and efficient..."
All the staff at Northwood were really helpful and efficient, particularly Chris and Donna. Emails were almost always answered very promptly, and always thoroughly and clearly. We had a problem due to needing to move during the Covid lockdown, and Chris and Donna did everything they could to negotiate with the landlord for a delay and help us deal with the situation.
1/5
GoogleThey were proactive throughout the sale of our property but there was a few negatives that unfortunately outweighed the positives. A big selling point in relation to the property which was majorly advertised on Rightmove, Zoopla and the Northwood website etc is that the property had a state of the art sound system built in to each room of the house which we very much liked the idea of. Unbeknown to us and something were not made aware that this sound system did not work! We later got a quote which stated hundreds of pounds to get fixed which is a huge inconvenience when just moving house with costs etc. Also, on the day of moving, we had to sit outside the property for around 4 hours passed the time Northwood advised they would hand over the keys, in the street, in a van. Northwood also made me travel to York to collect as they would not drop these keys off to our new house as they claimed being short staffed on a Friday. The sale of the property was not so bad, but if you purchase a property from these guys, be sure to check everything out first. I have contacted them since in regards to the sound system and a blunt text back stated there was nothing they could do. No customer after care unfortunately.
Many thanks for your GOOGLE feedback Philip, disappointed at some of your comments as Northwood strive to give 100% in everything we do, unfortunately on the day of legal completion Keys are to be collected by the Vendor on their house purchase, we do not operate a key delivery service. We wish you every happiness in your new home.
1/5
GoogleI've had a previous good experience with this estate agent when buying my property, which is why I chose them, but that was a few years ago and the staff have changed. Now, when selling my property, I had to deal with a rude, unhelpful, bullying and condescending person who gave the distinct impression that she was working for the buyer, not me.. My house is sold now but if I had any other need for an estate agent then it would not be with this one.
Many thanks for your feedback for the sale on your property achieved by Northwood for the full asking price, it was my pleasure to secure this second sale for you and to attend your property out of my working hours to see to an internal water leak at your property as you lived a distance away.
1/5
GoogleMy experience with Northwood agency has unfortunately not been conclusive. I have contacted this agency for a 2 bedroom flat as although single, I would like to foster children in the future which is why I went for a 2 bedroom . The first contact was fine, bubbly actually so it was positive to start with . The maisonette looks good, very central as well so I went for it although specified that foster agents will be asking for a written confirmation from the landlord. A day or 2 later, Jennifer emails me to let me know that the landlady is happy for me to foster children within her property and that her email should be counted as proof. Following this email I called her letting her know that It wasn't that easy given that social workers can be very fussy when It comes to documents, and were very likely to ask me for a confirmation written by the landlord herself. This information triggered a heavy breath from her indicating me that she was annoyed by this information. Again , a day or 2 later , I receive another email saying that the landlady is on holiday until the end of the month therefore she will not take the time to write and sign a letter, and that If I wasn't happy with it, to back out of the deal; which would mean they would not refund me leaving me with hundred of pounds lost because they took the time to check references but insisted they will not bother the landlord asking for that letter which once again, is required for social workers to consider that property to be suitable for fostering. I said that they needed to understand that since I am paying 6 months in advance and committing for at least a year, It was an important investment to me and needed that guarantee as a result which Catrina replied. "People pay 6 months in advance all the time in York" This is nothing new to us"... A very unprofessional response indeed, and completely missing the point. Positive to start with , but went quickly downhill as soon as I have paid the hundreds of pounds to hold the property. also their tone is quiet rude /condescending to be frank . I have chosen to go ahead since the owner of the agency said she will keep my money if I back out although will definitely vacate the property as soon as the contract allow it which is in a year . Should have done more research on this agency before contacting them . won't be using again once out of the contract. From what I can see, they will treat you very well if you are a Landlord since they didn't dare contact her while on holiday. But if you are a tenant, be prepared to face a condescending team if things go wrong instead of them doing their best . In the contrary , they will actually escalate the situation. Overall experience not conclusive therefore I do not recommend. This review is from a tenant point of view.
In response I am sorry you felt that you have to put a review so promptly before the problem has even been resolved. You asked for a written letter after you submitted your application and therefore neither myself or Jennifer can provide to you. I think that is a very unfair statement when we have done everything within our power to assist you in this matter. We called the Landlord and got a verbal yes on her agreement. We then put it in writing with Northwood branding as way of supporting your claim to the foster agency. I am sorry you feel disappointed in this, however it is fully out of our control and no matter how many emails are passed between us or calls, I cannot change the fact the landlord is out of the country and neither us nor her can provide what you are requesting in such short notice. I did state in previous email that the landlord would be able to provide this to you on her return at the end of July.
5/5
Direct reviewsThis is a review for Northwood York property. I initially rented a property in York through Northwood York with the intention of staying for a year due to my job placement. Unfortunately, I mistakenly signed a 6-month contract. At the end of this period, the landlord issued an eviction notice, creating a challenging situation for me and my family as we sought a new property. However, Northwood York's agent, Danielle, and her manager, Chris Ray, were exceptional. They provided unwavering support throughout the transition process, understanding the financial difficulties and even waiving off the notice period. Although I couldn't secure another rental agreement with them due to the unavailability of my desired property, I deeply appreciate Danielle and Chris Ray for their extraordinary support???a level of service rarely seen from letting agents.
5/5
allAgentsExceptional customer
I initially rented a property in York with Northwood York, intending to stay for a year as part of my job placement. Due to my mistake, I signed a 6-month contract instead of the intended year. Unfortunately, the landlord issued an eviction notice at the end of the 6-month period, creating a challenging time for my family to secure a new property. Northwood York's agent, Danielle, and her manager, Chris Ray, proved to be exceptional during this transition. They provided unwavering support, understanding the difficult financial circumstances, and even waived off the notice period. While I regret not securing another property rental agreement with them due to the unavailability of my desired property, I am genuinely grateful to Danielle and Chris Ray for their extraordinary support, an uncommon level of assistance from letting agents.
5/5
allAgents"Exceptional customer..."
I initially rented a property in York with Northwood York, intending to stay for a year as part of my job placement. Due to my mistake, I signed a 6-month contract instead of the intended year. Unfortunately, the landlord issued an eviction notice at the end of the 6-month period, creating a challenging time for my family to secure a new property. Northwood York's agent, Danielle, and her manager, Chris Ray, proved to be exceptional during this transition. They provided unwavering support, understanding the difficult financial circumstances, and even waived off the notice period. While I regret not securing another property rental agreement with them due to the unavailability of my desired property, I am genuinely grateful to Danielle and Chris Ray for their extraordinary support—an uncommon level of assistance from letting agents.
1/5
GoogleThey were proactive throughout the sale of our property but there was a few negatives that unfortunately outweighed the positives. A big selling point in relation to the property which was majorly advertised on Rightmove, Zoopla and the Northwood website etc is that the property had a state of the art sound system built in to each room of the house which we very much liked the idea of. Unbeknown to us and something were not made aware that this sound system did not work! We later got a quote which stated hundreds of pounds to get fixed which is a huge inconvenience when just moving house with costs etc. Also, on the day of moving, we had to sit outside the property for around 4 hours passed the time Northwood advised they would hand over the keys, in the street, in a van. Northwood also made me travel to York to collect as they would not drop these keys off to our new house as they claimed being short staffed on a Friday. The sale of the property was not so bad, but if you purchase a property from these guys, be sure to check everything out first. I have contacted them since in regards to the sound system and a blunt text back stated there was nothing they could do. No customer after care unfortunately.
Many thanks for your GOOGLE feedback Philip, disappointed at some of your comments as Northwood strive to give 100% in everything we do, unfortunately on the day of legal completion Keys are to be collected by the Vendor on their house purchase, we do not operate a key delivery service. We wish you every happiness in your new home.
1/5
GoogleWorst experience of an agency we have ever had. We wrote a very detailed review here of Northwood initially but it was, conveniently for them, removed. Avoid this shambles of an agency at all costs - unhelpful and unprofessional at all levels.
Matthew, thanks for this Firstly, if your review was removed it had nothing to do with us. We have not and wouldn't remove reviews, transparency is too important. It is impossible in what we do to keep everyone happy all of the time though, we do put a lot of effort into doing so. To pretend that everyone is happy, all of the time would be false advertising but we stand by our professionalism, the quality of our service to our landlords and our very keen desire to look after our tenants as best we can. Thanks for reviewing us again and I wish you all the best for the future. Chris
5/5
allAgentsService of Northwood was
The property was excellent. Service of Northwood was quick and smooth. Agency responds to queries on time.I would like to recommend this agency to others especially who are new to york( UK) and looking for peaceful place to live in. Special thanks to Catherine,Donna,Geraldine and Chris. You are an amazing Team. Thanks Rakesh
5/5
allAgents"Service of Northwood was..."
The property was excellent. Service of Northwood was quick and smooth. Agency responds to queries on time.I would like to recommend this agency to others especially who are new to york( UK) and looking for peaceful place to live in. Special thanks to Catherine,Donna,Geraldine and Chris. You are an amazing Team. Thanks Rakesh
5/5
GoogleAs a tenant- I have had, and continue to have an easy, customer focussed and friendly experience. From the first point of contact I have found all staff responsive, efficient professional and kind. (I have mostly had contact with Donna and Adam). Amazing work. I don't think any other letting agents will compare!
5/5
GoogleWe mainly dealt with Donna and Chris and both were very professional and always quick at getting back to us. They helped out with certain things too that were new to us and accommodated our needs with trying to move during this difficult time. Thanks for your help.
5/5
GoogleThe most selfless, generous and thoughtful team of people. Nothing but high praise for the entire team. Always happy to help, and always a pleasure to be around. If you’re new to York, like I was, there isn’t a better bunch of people to help you out. So much gratitude for them all!
5/5
View AgentsHighly recommended
Maryanne, and indeed all the staff members I've spoken to, have been very helpful and very responsive. Our house was marketed quickly and the rental price suggested by Maryanne was achieved in a very short space of time. Northwood's percentage is also very competitive and I have no hesitation in recommending their letting services.
5/5
GoogleRecommended Northwood York to my neighbours who were looking for a great estate agent to sell their house with. Their house sold very quickly and when the new family moved in as promised I was paid the quoted recommendation fee. Would recommend this estate agent again to anyone as they always do what they say. Very helpful staff great praise to Maryanne and Donna. Happy customer.
Many thanks for your lovely review and you initial recommendation. Word of mouth is the best advertising!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
6 reviews from buyers, rated 4.3 out of 5 on average. For example, Claire wrote: "Amy Cranfield of Northwood couldn't have been more helpful throughout my viewing and subsequent purchase. Amy was highly efficient in ensuring that all parties ..."
8 reviews from landlords, rated 5.0 out of 5 on average. For example, Ian wrote: "allAgents Logo Thank you Hello Ian Barnard, Thank you for submitting your review of Northwood. In order for us to verify you have supplied a valid e-mail ..."
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Hannah wrote: "As the Senior Account Manager of Tenant Shop it has been a pleasure to work with Northwood in York. They are friendly and enthusiastic about ensuring their ..."
