Every review we hold for the York office, from every platform, shown as written. First names only.
★★★★★ 5/5
allAgents"Helpful, communicative and..."
I've been very happy with the service I've experienced from Northwood York. All the staff have been helpful, professional, and friendly.
Catherine was very helpful when I was arranging the end of my tendency. Throughout my tendency. Geraldine has been very communicative regarding inspections and would ensure I was aware of her visits by texting as well as emailing.
When I was viewing the property and when prospective tenants came to view the property while I was living there, Donna was always incredibly friendly. This made what are often quite awkward encounters very comfortable.
Lizzy · 30 October 2020
★★★★★ 5/5
GoogleExcellent service from Danielle, Chris, Adam ,Karis and Jonathan! They're all professional, respectful and kind. Answered all our questions and resolved our queries quickly. I totally recommend York Branch !
Silvia · 13 April 2023
Agent replied · 30 July 2023
Thanks Silvia!
★★★★★ 5/5
Direct reviewsMoved to York looking for an apartment and walked into Northwood office in town with luck. This Agency is super efficient and with the help of Chris and Donna, moved into our apartment within 6 days. Nothing but Appreciation for their professional and efficient services. Ms Donna Barnes is just super helpful. I Wish them
the very best of luck in their future businesses. Hai & Dan
Antony · 3 October 2022
★★★★★ 1/5
GoogleI don’t write reviews normally but feel I need to this company is terrible my friend lived in her property for 17 years with no issues but because this company is greedy and wanted £200 more a month my friend is living in a half way house so don’t think they are for there tenants I don’t think they care they are greedy
Kim · 19 March 2024
Agent replied · 28 October 2023
Kim, thanks for letting us know your views. You'll appreciate that I'm limited in what I can say. What I can say is that there are two sides to every story, the rent increase was less than £200, the new rent was still £200 or so below … More
★★★★★ 5/5
GoogleThis is a review for Northwood York property.
I initially rented a property in York through Northwood York with the intention of staying for a year due to my job placement. Unfortunately, I mistakenly signed a 6-month contract. At the end of this period, the landlord issued an eviction notice, creating a challenging situation for me and my family as we sought a new property.
However, Northwood York's agent, Danielle, and her manager, Chris Ray, were exceptional. They provided unwavering support throughout the transition process, understanding the financial difficulties and even waiving off the notice period.
Although I couldn't secure another rental agreement with them due to the unavailability of my desired property, I deeply appreciate Danielle and Chris Ray for their extraordinary support, a level of service rarely seen from letting agents.
Muhammad · 27 November 2024
★★★★★ 5/5
GoogleExcellent service from start to finish. Would highly recommend
Stephen · 13 January 2026
Agent replied · 13 April 2026
We are so pleased to hear about your excellent experience! Thank you for recommending us.
★★★★★ 5/5
Direct reviewsThe experience overall has always been positive. Donna was the face for me in Northwood and right from the beginning till the end of tenancy, she was approachable and addressed all of my concerns. Jonathan was always friendly on the phone and guided me during the end of tenancy. I would definitely recommend Northwood and I am sure Donna will address them as efficiently as possible.
Rajashekar · 21 June 2022
★★★★★ 5/5
View AgentsExcellent
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Ian · 24 August 2017
★★★★★ 5/5
allAgentsJust moved out of a property
Just moved out of a property to a property better for us but what an amazing company and the staff area credit to Northwood we dealt with Donna, Chris,Kayshia and they have been brilliant making everything so straight forward as this was our first home from leaving our parents and it can been daunting so this was all new to us very helpful and friendly we would use this company again thank you Northwood
Thomas · 15 September 2020
★★★★★ 5/5
allAgents"Just moved out of a property..."
Just moved out of a property to a property better for us but what an amazing company and the staff area credit to Northwood we dealt with Donna, Chris,Kayshia and they have been brilliant making everything so straight forward as this was our first home from leaving our parents and it can been daunting so this was all new to us very helpful and friendly we would use this company again thank you Northwood
Thomas · 15 September 2020
★★★★★ 5/5
GoogleMy wife and I lived in York for just over 3 years. In that time we rented from both agencies and private landlords. Northwood managed the last property we stayed at and I have to say that I have been blown away by their professionalism. The Northwood team were responsive, fast, and always respectful. Chris Ray added a real personal touch and was very helpful whenever we had tricky problems.
To other tenants out there, one benchmark for us is how the checkout process goes. We took good care of the place and Northwood agreed to return the full deposit with no hassle within 24 hours of their taking possession.
Fantastic.PositiveResponsiveness, Quality, Professionalism
Nicholas · 21 June 2022
Agent replied · 20 June 2024
Nick, thanks you so much for your lovely comments. We're really pleased its been such a good experience for you as we put quite a bit of effort into making it so. All the best for the future! Chris
★★★★★ 5/5
View AgentsHonesty and integrety
My Company deal with gas and electrical safety and compliance,
We have contracted for Northwood York for many years . Adam is in my opinion the ultimate professional. He is honest committed and has exceptional integrity .
Adam, Catrina and their team run Northwood York in a smooth and competent way . They all have a vast amount of knowledge of the sales and rental market.
They deal with gas and electrical safety compliance for the properties in their care punctually and correctly at all times .
I cannot praise the whole team enough .
A customer · 6 August 2015
★★★★★ 5/5
GoogleThis agent was absolutely spot on. I had dealt with Catrina Merrigan when I was a landlord and of the few minor issues we had, these were dealt with very efficiently and quickly.
When I came to sell my property, Catrina went over and above the call of duty, found a buyer very quickly at the price I wanted for my property, kept me informed of all the developments as they occurred. There were no major issues at all. Absolutely first class service. I would recommend Catrina and the whole Northwood team to any prospective buyers/tenants.
John · 1 August 2015
★★★★★ 5/5
View AgentsGreat service all round. Highly recommended.
This agent was absolutely spot on. I had dealt with Katina Merrigan when I was a landlord and of the few minor issues we had, these were dealt with very efficiently and quickly.
When I came to sell my property, Katrina went over and above the call of duty, found a buyer very quickly at the price I wanted for my property, kept me informed of all the developments as they occurred. There were no major issues at all. Absolutely first class service. I would recommend Katrina and the whole Northwood team to any prospective buyers/tenants.
John · 2 July 2015
★★★★★ 5/5
FacebookJonathan is an absolute credit to you. By far the friendliest and most helpful letting agent I‘ve dealt with, really went above trying to find a property suitable for my needs.
Nicola · 25 March 2022
Agent replied · 26 February 2025
Nicola, thanks for this. I'm delighted Jonny was so helpful. All the best in your search! Chris
★★★★★ 5/5
GoogleExcellent and diligent service by Danielle and the team at Northwood, helping to update the house in a timely manner ready for the next tenancy. Thank you very much.
Stephen · 8 September 2024
★★★★★ 5/5
Direct reviewsSincere thanks to Chris and the team for managing our HMO over the years and for guiding us through the sale. The team have bent over backwards to support and advise and we are very grateful. We would thoroughly recommend
Anne · 8 February 2024
★★★★★ 1/5
GoogleAbsolute shambles of an estate agents. We were left homeless for 2 weeks because of their incompetence. We finally moved in and the estate agents said there will be no items left in the property. My advice to anyone purchasing with these liars. Do a final check of the property check all the appliances work because we also found out that the oven and hob doesn’t work. So not only was the house a right state, the appliances were broken. I never complain but when somebody takes you for a mug like this it’s hard not to. soon as they get your money they couldn’t give a toss. 0/10NegativeQuality, Professionalism, Value
Edward · 27 August 2021
Agent replied
Billy, thanks for your review. Sorry for the delay in replying on here, I'll reply in the same was as I did to your comment on facebook: As you well know, the reason the completion couldn't happen when planned as the mortgage lender of the deceased who owned the property took far more than the three days as they promised to get the redemption figure out to the sellers solicitor. Nothing we, the solicitors or anyone else could do about that except the lender, who were probably impacted by the rush of completions at the end of the stamp duty holiday. Of course as you said to me on the 22nd of June, you had no plans to tie the purchase into your sale, it was just opportune. Of course you could have exchanged and completed much earlier but for your initial delays in getting the ball rolling after the sale was agreed and then the delay in giving your solicitor some information at the beginning of June so that she could exchange and complete. The sellers allowed you to move your property into the house to help with the situation though I fully appreciate you were still at some inconvenience. The property had been vacant for 2 plus years and we had not contact with the owner whose family live in Ireland so had never visited it so no one was able to tells us about the appliances besides which no agent would ever provide a warranty on appliances and you had every opportunity over the 6 plus months the sale took to check them yourself or have them checked. I still appreciate the inconvenience of finding that they didn't work. A contractor was arranged to remove items of furniture from the property before exchange of contracts. He did so but didn't remove the washing machine as he was going to need to remove the work surface to do so so felt it was fitted and left it. I wasn't aware of the bags of the rubbish in the yard as hadn't notice them on my last visit there. The property has been empty beyond the odd check to make sure it was secure so I had no reason to think any rubbish would have appeared. As I said yesterday though, I am more than happy to arrange for someone to come and collect it but as yet you have not taken me up on that offer. The access to store your furniture before exchange of contracts gave you an opportunity to see it before the delayed exchange and completion and that was on top of the arrangement agreed between solicitors that you would have the opportunity to inspect it before exchange took place. You didn't take that option up on the day you were initially supposed to exchange but the access to store your furniture gave you another chance. I appreciate your frustration at how things ended and the unexpected delay but you have never been 'lied' to, maybe you'd consider withdrawing that part of your review when things have settled down. I remain willing to arrange for someone to collect the rubbish. All the best for the future, Chris.
★★★★★ 5/5
allAgentsManaged Tenancy
Excellent and diligent service by Danielle and the team at Northwood, helping to update the house in a timely manner ready for the next tenancy. Thank you very much.
Stephen · 7 August 2024
★★★★★ 5/5
allAgents"Managed Tenancy..."
Excellent and diligent service by Danielle and the team at Northwood, helping to update the house in a timely manner ready for the next tenancy. Thank you very much.
Steve · 7 August 2024
★★★★★ 1/5
GoogleWhat an awful experience it was renting a property through Northwood York...We moved into a house that was filthy - we had to clean the house from top to bottom including having the carpets cleaned as the place was in such a state - we had to have the oven professionally cleaned when we moved in as it was so disgusting. The washing machine was extremely unhygienic - I've never seen so much black mould in my life -we actually had to buy a new one as the landlord had 'kindly' gifted it to us - basically we had the responsibility to get rid of it. The property was furnished and the blind covering the lounge window was broken so that it couldnt be pulled up (again our complaint fell on deaf ears) so we spent the six long months there with a dark and dingy lounge. The property was advertised as having a driveway but this was not true - no drop kerb and if we were to park off road it meant using the neighbours dropped kerb and driving across their property. When we brought this up at the agency, we were simply told there is in fact no driveway with the property so it was mis advertised. What is really unbelievable is when the property was re advertised after we had moved out, it was again advertised as having a driveway! Complaining to the agency were useless - although I understand it's the landlord's decision whether to address the problems, I wonder whether that's just the kind of landlords they have on their books. Having not rented for a while, it was a real eye opener - I'm sure this standard of property and service is not a one off in York...it's shocking that landlords can get away with renting such below standard properties and that agencies like Northwood York seem happy enough to represent them.
Victoria · 7 August 2021
Agent replied
Victoria, thankyou for your review and I'm sorry you had an unpleasant experience renting through us. I arrived shortly after you left the property (just days actually) in February last year and it is no longer rented through us. We endeavour to make sure that properties are clean before we rent them out and tenants are expected to leave them in the condition they received them-cleaned to a professional standard. While Sandcroft Road appear to have been a more dated property the images you have shared show it was not in the condition that we would want one of our properties to be. I believe that you didn't have the opportunity of seeing the property yourself before you moved in which may not have helped the situation. I have seen the email you sent complaining about the situation and the reply was in my view less than satisfactory. As you say we can't force a landlord to do work of this nature to a property but I think there was maybe more that we could have done to assist. I'd be interested to know what lead you to raise this so long after leaving the property but appreciated the intervening months have been slightly 'distracting'.
I would like to make some amends for the experience you had so would like to offer £150 towards the cost of getting the carpets and oven cleaned. It's in recognition of the fact that the way you found things was less than ideal and our response was not everything it could have been. Please email me at chrisray@northwooduk.com or call on 01904 638999 so we can work out where to send a payment to and if you wish to discuss the matter further. Thanks again for bringing it to our attention and I can assure you that this not a typical experience of renting though Northwood in York and I will continue to work hard to make sure it doesn't hap[pen on my watch. Chris-Branch Manager
★★★★★ 1/5
FacebookAbsolute shambles of an estate agents. We were left homeless for 2 weeks because of their incompetence. We finally moved in and the estate agents said there will be no items left in the property. My advice to anyone purchasing with these liars. Do a final check of the property check all the appliances work because we also found out that the oven and hob doesn’t work. So not only was the house a right state, the appliances were broken. I never complain but when somebody takes you for a mug like this it’s hard not to. soon as they get your money they couldn’t give a toss. 0/10
Billy · 5 July 2021
Agent replied · 29 July 2023
Regardless of how long things have taken at my end or your end. How can you explain the house been in such a mess, you said it would be emptied of all belongings. 10 bin bags later, disgusting free standing washing machine that We didn’t need or want. Tins of paint, and fitted appliances that don’t work when they should work as I purchased the house with working fitted appliances. It’s morally wrong todo that to someone. Your company obviously doesn’t care and now that you have your sales commission you don’t care just saving face with this horrendous review I’ve given you. I was lied to by you and my own solicitor but I will not be using you or the solicitor I used that was recommended to us again. Honesty is the best policy and I suggest in your line if work you take this on board Chris. I may ad I’ve never written a bad review in my life because I just aren’t that kind of person but this company has infuriated me that much. Do the right thing and return to the address and make the appliances work again as they should because the house was sold with a working hob and cooker otherwise you should of stated they did not work. If you didn’t know, then it shows you can’t do your job properly because you should surely ask the people selling the property if the cooker and hob work? Or at least check them.
★★★★★ 5/5
Direct reviewsI am more than happy to give 5 star to Danielle, who looked after things for myself and my daughter on the recently rented property in York. I would say she went above and beyond her duty to solve one or two problems that arouse on our behalf. I woul definitely recommend this agency to landlords and tenants alike. Thank you Danielle
Teresa · 18 October 2021
★★★★★ 5/5
GoogleChris and the entire Northwood York team exemplify professionalism and exceptional support. They consistently go above and beyond, always ready to lend a hand and never turning down any request for assistance. I wholeheartedly endorse them as a letting agent and would rate their service at a resounding 100%.
Michelle · 7 March 2024
Agent replied · 28 October 2023
Michelle, that's lovely to hear and we very much enjoy working with you. Kind regards, Chris
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