Leaders Worthing reviews

★★★★★ 5/5

Google

Rebecca Jones always goes above and beyond. She has a lovely way about her and is always so supportive & genuine when I speak to her about any issues I have. It’s so refreshing these days to speak to someone that genuinely cares and does what she sets out to do no questions asked. Always professional and honest. Thank you! What a star ⭐️

Leanne · 16 October 2024

★★★★★ 5/5

Google

I rented a house through them after searching for about a month, and I recommend them to everyone because they are the best. Jade Jade Jade She is professional, honest, and cooperative, Although my language is not good, she helped me a lot from the first day, She received me, showed me a wonderful house, made an appointment to see it, and then completed all the rental procedures with me.  She is very pleasant and answers all questions whether in the office or via email.  She is the best employee I have ever met in Worthing. Thank you, Jade Thank you, leaders

Khaled · 16 December 2023

★★★★★ 5/5

Google

Jade was amazing. Always kept me in the loop and was always on the end of the phone. Superb service from viewing to rental.

Adam · 25 May 2024

★★★★★ 5/5

Google

We had a complicated situation having just arrived back in the UK after 8 years living overseas. Susie was super helpful in making it easier for us to rent and overcome all the red tape. She was very easy to deal with, approachable, and always quick to respond. Many many thanks!

Tattoos · 11 March 2022

★★★★★ 5/5

Google

Rebecca has been brilliant dealing with a problem that we had, very prompt and efficient! Thank you so much Rebecca!

Chris · 26 July 2024

★★★★★ 5/5

Google

Leaders (and particularly Sam Clifford) supported in a recent flat sale. I don’t live in the area and they couldn’t do enough to help, regularly going above and beyond. Couldn’t recommend higher.

Ashley · 2 May 2025

★★★★★ 5/5

Google

Leaders have been the estate agents managing the property we are renting for 2 years now. They have been absolutely fantastic. Our property manager Karen Gymer has been amazing, responds promptly to our concerns and any problems within the property gets resolved quickly. Highly recommended.PositiveResponsiveness, Professionalism

Mary · 24 August 2022

★★★★★ 5/5

Google

Sam in the sales team at Leaders was incredibly helpful and professional throughout my recent investment property purchase. She's quick to respond and very accommodating when arranging additional visits for tradespeople that I needed prior to completion. She really understands what I'm looking for in an investment property too and gets in touch when something of interest comes in.

Ruth · 18 November 2024

★★★★★ 1/5

Google

Awful. Leaders does not follow up on anything. Buying a house was a total pain. I had to call and email on every aspect as they simply did not follow up with my requests or just got things wrong. The joint venture with life legal for money laundering was a shambles who then signed me up without consent for a legal plan. I told them so many times that I did not want any additional services.

The · 11 January 2024

★★★★★ 5/5

Google

I wouldn’t consider using another letting agent. Deborah is utterly reliable, competent and a joy to work with, whilst Lucy has just managed a seamless and stressfree change of tenancy. Thank you all as ever 🙏 …

Julie · 25 May 2023

★★★★★ 1/5

Google

Awful. Leaders does not follow up on anything. Buying a house was a total pain. I had to call and email on every aspect as they simply did not follow up with my requests or just got things wrong. The joint venture with life legal for money laundering was a shambles who then signed me up without consent for a legal plan. I told them so many times that I did not want any additional services.

M · 22 December 2023

★★★★★ 5/5

Google

I would recommend Francesca Cranford as a highly proactive and helpful member of staff at Leaders. Francesca listened to my concerns and immediately responded and got the issue resolved. This put my mind at rest and ensured that I continued the tenancy.

Lisa · 11 November 2022

★★★★★ 1/5

Google

Leaders were good up until the moving out process. My personal phone number was shared with a surveying company without my knowledge or consent. I would be curious to hear how Leaders explain this within the context of GDPR? This was to arrange a viewing as requested by our landlord's buyer - I was just a tenant renting and should not have had any external contact/involvement with a surveyor at all. When we moved out, Leaders didn't contact our landlords to discuss the return of our deposit until we called a week later to inquire about it. We found that nothing had been done at all. We had to work with our landlords to get to the next stage of the process, three of us emailing and calling several agents to move forward. It took a total of 4 weeks to get our deposit back, despite contacting Leaders regularly to get them to fulfil every stage. Leaders were extremely difficult and offered no kind of assurance, sympathy or acknowledgement of our situation. They kept blaming the slow process on our landlords, saying they couldn't see emails that were sent and sitting in their inbox for days, and then suddenly finding them when we called multiple times. Messages that should've been passed on were not - communication and customer service here is practically non-existent. Our property manager was also never available for whatever reason, and nobody was assigned to take over. This meant that we had to phone a total of 17 times across the space of 3 weeks to actually get somewhere. At the final stage of the process we received an email saying they had to speak to our landlords AGAIN to get confirmation of the deposit release in writing - which was sent three times 2 weeks prior to this, AND had been approved by an agent! We've had an awful experience with Leaders during a time which is stressful as it is. Not once did we receive an apology for the trouble they put us through, or for their incompetence. We are baffled with their poor customer service and lack of professionalism and will never be using Leaders again.

Elissa · 24 August 2023

★★★★★ 1/5

Google

I was told by two different people never let through leaders. I ignored that advise and deeply regret it. In my opinion they couldn't take less care of the people they let to and the properties they look after. I also couldn't believe the amount of lies they tell (get everything in writing if you ever engage with them).

Dan · 23 September 2024

★★★★★ 5/5

Google

Just like to thank Lucy and the Lettings team at Leaders Worthing for their enthusiasm and drive in trying to find my wife and I a rental property within the Worthing area. Their professionalism and customer engagement shone throughout the whole progress.

Keith · 13 August 2022

★★★★★ 1/5

Google

Terrible service, no one seems to respond to their emails. I have emailed 3 different people and no response.

Michael · 20 December 2025

★★★★★ 5/5

Google

Absolutely fantastic! Thank you so much to Leaders for all of your support with our first big move. …

John · 20 December 2025

★★★★★ 5/5

Google

Absolutely the best letting agents I have ever dealt with. The company is reliable, the staff is professional. Any problems occurred in the last 3 years (mainly small maintenance issues) all been dealt with professionally within a couple of days. I would like to highlight the tireless work of Rebecca Eager my property manager, who is always ready to help. Thank you very much for your hard work guys.PositiveProfessionalism

L · 25 February 2024

★★★★★ 5/5

Google

I’ve find it difficult to find a flat for me and my husband as we just newly transferred here in the UK. I’m glad that I’ve found a good and professional team with Leaders who helped and assisted us in finding our new home. They are kind and patient with their clients, especially, Jade. She guided us throughout the process. She’s very approachable and responsive when we have concerns and queries. She made everything ready so we have a smooth turn over. I’ll surely recommend Leaders as it is one of the best.👍🏻☺️

Jennifer · 26 May 2023

★★★★★ 5/5

Google

Can not praise Leaders highly enough,Kirsty was amazing,she was so professional,friendly and helpful.She kept us well informed at all stages of our move.Whilst I was getting stressed she was handling everything in a totally calm and professional manner.Would give Leaders 10 stars if it was possible.Once again a big thankyou.

Geoff · 10 December 2020

★★★★★ 5/5

Google

Jade Challenger is very helpfull to us to do the all document works.She guided us very well and made us very comfortable.Thank you Leaders &team.

WAZEEMA · 18 November 2023

★★★★★ 5/5

Google

Tom has been absolutely amazing in supporting us purchasing our first property. He always kept us in the loop and checked in on us, in a very timely manner. He’s been lovely to deal with from start to finish 😊 …

David · 24 June 2022

★★★★★ 5/5

Google

Good afternoon Due to unfortunate circumstances in my personal life i had to leave the flat i …

Steve · 22 December 2025

★★★★★ 5/5

Google

Lucy Sullivan has been great on helping sort a move into rented property. With many different touch points and things to sort out, Lucy was helpful and friendly throughout, and move happened nice and quickly

Ashley · 9 February 2023