Trusted Agent profile Β· Workington

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Mark Buchanan Property Group Powered by eXp reviews in Workington

β˜…β˜…β˜…β˜…β˜… Excellent

356 reviews across 3 platforms

33 Banklands, Workington, CA14 3EU

Mark Buchanan Property Group's office in Workington, at 33 Banklands, is rated 5.0 out of 5 across 356 reviews on three platforms, including 172 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

5.0 / 5

172

Reviews on Google

This office

Facebook logo

5.0 / 5

113

Reviews on Facebook

This office

View Agents logo

4.9 / 5

71

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Mark Buchanan Property Group Workington

About me... I'm Mark Buchanan, husband to Julie and dad to our three boys, Jack, Bailey and Morgan. Born and raised in Cumbria, I have spent most of my life living in Workington and have worked across the entire county. I first started working in property in 2012 dealing with lettings in social housing before moving on to residential sales and lettings. Since then, I have valued and sold hundreds of properties across West Cumbria and Carlisle, working for both excellent local independent agents and also the largest estate agency name in the UK, Purplebricks, where I amassed over 100 5* Feefo and Trustpilot reviews from happy customers. Over the past few years I've appeared on numerous episodes of Homes Under The Hammer, covering properties from Beckermet through to Carlisle. When we opened our doors in 2020, we never wanted to be the biggest agent, but to provide the best marketing and the best service to our clients. The same is still true today, which is why we receive such amazing feedback from our clients, with well in excess of 150 5-star reviews. Whether you're buying or selling a home, it can often be a stressful process. Our aim is to try and relieve some of that stress by offering a personal service outside of the usual office hours of 9-5. That's why we're available to our clients 7 days a week, on a more personal, 1-2-1 basis. All of our personal property experts are highly experienced and have the same passion to provide an outstanding level of service to you. By providing brilliant marketing and utilising social media, we help to get the best possible price for a property and in the shortest time.

Awards

The Trusted Agent 2026 results for Mark Buchanan Property Group, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Workington office, from every platform, shown as written. First names only.

5/5

Google

I can’t thank Mark enough for how amazing he was during the purchase of my first house! He really went out of his way to help me with every little concern. He was so professional and easy to communicate with and constantly did his very best to make things as easy and as clear as possible for me and enabled the sale to go really smoothly for both parties involved. He is so hardworking and was always available at the end of the phone line to kindly answer my many queries! Him and Julie were really incredible throughout the whole process eliminating the stress as much as possible and I 100% recommend anyone to use this company. Thank you so much for everything Mark and Julie 😊.

Sophie Β· 27 July 2022

Agent replied

Aw thank you Sophie. It’s been a pleasure to help you to buy your first home 😊

5/5

Google

I had heard about Mark and how brilliant he was from alot of people and seen his boards everywhere so when we came to sell our home I couldn't think of anyone better. From that very initial phone call he was brilliant, on my agenda and got things moving very quickly. Both himself and Julie were on hand throughout our sale for anything we needed and at anytime of day. They are friendly, professional and reliable. I cannot recommend them enough

Stephanie Β· 27 July 2022

Agent replied

Aw thank you Stephanie. We really appreciate you letting us sell your home. I hope you find you next home soon. 😊

5/5

Google

Brilliant work conducted by Mark during both the selling of our old house and the purchase of the new! Mark was always happy to help any time of day, the regular communications added a personalised element to the service we received. Mark went above and beyond with any of our queries and whilst searching for a new home, Mark was able to offer plenty of options that tailored to our preferences. It is evident to see that Mark takes pride in his work, the photos and virtual tours were really impressive! Highly recommended!!

Ryan Β· 1 October 2024

5/5

Google

What can I say about Mark that hasn't already been said? Not only is he a really nice genuine guy, he's damn good at his job. My house looked gorgeous on the photos and sold within a day. Mark was always on hand to answer my many questions and always returned calls. Nothing was a problem for him and he worked tiresly behind the scenes nudging things along. If it wasn't for him we wouldn't have completed before the stamp duty deadline. I've used other agents in the past and they don't come close. I'm so pleased we used Mark and i would recommend him in a heartbeat.

Linda Β· 1 October 2024

5/5

Google

Back in 2021 I was very happy with Mark’s service in selling our property. His knowledge of the market and professionalism was top class. He was always on hand to respond to any queries and kept us updated throughout every stage. I personally feel he went above and beyond any other estate agent I’d worked with previously. We agreed a price for the flat within a week. Mark took all of the stress away that normally comes with selling. I highly recommend Mark as an agent and also for carrying out viewings on the property.

Helen Β· 1 October 2024

5/5

Google

If you want to sell your house, look no further than Mark Buchanan. My house was on the market for a few years and despite trying numerous estate agents, it wasnt selling. I was reluctant to sell in the first place but my house no longer met my requirements. When I became frustrated with what I considered a fair asking price not being met, the first thing other estate agents suggested was dropping the price. There seemed to be a lack of interest in actually selling my house or finding out feedback from viewers. When I approached Mark, immediately he told me that my house was worth every penny of my valuation. He was interested and motivated to help me sell. The presentation of the house was magnificent, he used videos, photos and 3D imagery of the highest quality. His website is professional and engaging and as soon as I saw my property listed on his website, I felt optimistic it would sell. Within the first week I had 3 viewings and 1 offer. Mark did the viewings for me. His feedback was detailed and I felt he had a personal interest in seeing the property sell rather than just showing people round. During the selling process Mark was on hand every step of the way. He explained the process in a clear and concise manner and any hiccup he was always no further than a phone call away. His professionalism shone through and he really is the best person you could ask for. We would give Mark the highest recommendation and will definitely be going back to him when the need arises.

Michelle Β· 1 October 2024

5/5

Google

We would highly recommend Mark, Julie and boys to anyone, from start to finish they were always available and at the other end of the phone when we needed them. They were very professional and sold our house fast, they kept us updated when needed and helped with any enquiries. You’ll find no other estate agent that is able to get your property looking the way Mark and Jack do when taking the pictures and videos, they’re amazing πŸ‘πŸ» When moving in, Mark delivered us a hamper which was so nice of him! Absolute 5 ⭐️ customer service all around. Thank you all for everything, from us all at no.43!

Sophie Β· 4 July 2022

Agent replied

Thank you Sophie. That really means a lot. It got a bit difficult towards the end but I’m pleased that you’re finally in your new home. From Julie, Jack and myself, we wish you all the best 😊

5/5

Google

Ashleigh was amazing from start to finish. She kept me up to date with everything and advised me on next steps. As a first time seller her help and professionalism were invaluable

Vivienne Β· 10 March 2026

4.9/5

View Agents
Seller

Exceptional Service

Mark, Julie and the team offered us a fantastic service from start to finish in the sale of our house in West Cumbria. We made the mistake of using one of the mainstream local agents first and found the whole process very frustrating. The difference when we switched to Mark and team was tenfold, taking a lot of the stress away from us as sellers, with almost instant communication day or night being a big positive point for me. Would highly recommend. James & Sam

James Β· 19 September 2024

5/5

Facebook

I would without doubt recommend Mark Buchanan to anyone thinking of selling their home. Mark and Julie do everything they can to take the stress out of selling. They are always contactable, were very professional from start to finish and have a great understanding of the local market. Mark and Jack do a 5* job of making your home look it's very best while still giving a true real life representation. After a few bumps in the road selling our home we can't thank them enough for all the extra effot and chasing up they did for us. Much appreciated!

Ross Β· 13 June 2022

Agent replied Β· 3 May 2023

Thanks Ross. It wasn’t quite so simple towards the end but we got there. Good luck in the search for your new home πŸ™‚

5/5

Google

We appointed Mark to sell property, we had inherited due to a bereavement, as he very empathetic to the situation. Even though the property needed some updating he was complimentary about the property, pointing out the good points as well as the potential it had. He understands the market place and advertising techniques and as a consequence we believe we got the best price for the property. We don't live near the property so Mark had to take on full responsibility for showing people around. He was quick to answer any questions and we were kept fully informed of all developments promptly. We unreservedly recommend Mark Buchanan as an estate agent.

Susan Β· 4 June 2022

Agent replied

Thank you so much for taking the time to leave some lovely feedback, Susan. I really appreciate it. I understand how difficult it is to sell a property under those circumstances and I hope I was able to relieve some of the stress for you. Kind regards Mark

5/5

Facebook

The service from start to finish was fantastic! Mark and Julie sold our house before it even hit right move with a crazy amount of viewings and also found us our dream home! Nothing was too much trouble and there wasn’t any day or time that Mark and Julie were not there if we needed to speak to them. Highly recommend! You guys are amazing at what you do!! 🀩 Thank you so much for everything! 🏑

Rebecca Β· 8 October 2022

Agent replied Β· 3 May 2023

Thanks Rebecca. I’m so pleased that you’ve finally got your dream home. πŸ™‚

5/5

Google

From start to finish Mark proved why he's the best estate agent in West Cumbria - our house sold within days of going on the market and with the outstanding pictures and super valuation it's not hard to see why. He was knowledgeable about his industry, contactable at any time and always on the ball. Mark and Julie kept us up to speed with everything and made life so much easier for us in selling our home and made it look effortless in the process - but it was clear that they both put a lot of hard work and dedication into their business and the result is a first class, 5 star service from good, local folk! One of their rivals commented to me 'you know he's more expensive' which I felt incredibly unprofessional. Mark's fees were representative of the above and beyond service he provides - we were extremely happy with him and would recommend to all moving house - there's definitely a new sheriff in town and that is Mark Buchanan!

Leigh Β· 28 May 2022

Agent replied

Aw thank you so much Leigh. We do work really hard and it's great when it's appreciated and we get a great result. I hope that you're all getting settled into your new home πŸ™‚

5/5

Facebook

Mark was brilliant throughout. He was professional and efficient in getting our property sold. The images / 3D house tour and description detail about our property was so eye catching to buyers. He was friendly and reliable throughout this made the experience of selling our property feel a lot less stressful. He made the effort to come and drop us off a hamper once the completion had gone through which shows he goes the extra mile for his customers. Thank you again! βœ¨πŸŽ‰β˜ΊοΈ

Melissa Β· 20 May 2022

Agent replied Β· 3 May 2023

Thank you so much Melissa. I’m so pleased that I was able to help you both to move on with your next step on the property ladder 😊

5/5

Google

If you want to sell your house, look no further than Mark Buchanan. My house was on the market for a few years and despite trying numerous estate agents, it wasnt selling. I was reluctant to sell in the first place but my house no longer met my requirements. When I became frustrated with what I considered a fair asking price not being met, the first thing other estate agents suggested was dropping the price. There seemed to be a lack of interest in actually selling my house or finding out feedback from viewers. When I approached Mark, immediately he told me that my house was worth every penny of my valuation. He was interested and motivated to help me sell. The presentation of the house was magnificent, he used videos, photos and 3D imagery of the highest quality. His website is professional and engaging and as soon as I saw my property listed on his website, I felt optimistic it would sell. Within the first week I had 3 viewings and 1 offer. Mark did the viewings for me. His feedback was detailed and I felt he had a personal interest in seeing the property sell rather than just showing people round. During the selling process Mark was on hand every step of the way. He explained the process in a clear and concise manner and any hiccup he was always no further than a phone call away. His professionalism shone through and he really is the best person you could ask for. We would give Mark the highest recommendation and will definitely be going back to him when the need arises.

Michelle Β· 30 April 2022

Agent replied

Thank you Michelle. It was an absolute pleasure to sell your home. I'm pleased that I was able to help πŸ™‚

5/5

Facebook

From start to finish Mark proved why he's the best estate agent in West Cumbria - our house sold within days of going on the market and with the outstanding pictures and super valuation it's not hard to see why. He was knowledgeable about his industry, contactable at any time and always on the ball. Mark and Julie kept us up to speed with everything and made life so much easier for us in selling our home and made it look effortless in the process - but it was clear that they both put a lot if hard work and dedication into their business and the result is a first class, 5 star service from good, local folk! One of their rivals commented to me 'you know he's more expensive' which I felt incredibly unprofessional. Mark's fees were representative of the above and beyond service he provides - we were extremely happy with him and would recommend to all moving house - there's definitely a new sheriff in town and that is Mark Buchanan!

Leigh Β· 25 April 2022

Agent replied Β· 3 May 2023

Aw thank you so much Leigh. We do work really hard and it's great when it's appreciated and we get a great result. I hope that you're all getting settled into your new home

5/5

Google

Mark and Julie were excellent in helping me secure my new home. Nothing was too much trouble. The communication and professionalism from them both was second to none, always available and keeping me up to date with everything. They made the whole process as stress free as possible. I would not hesitate to use them again and would definitely recommend them. Thank you.

Steve Β· 10 November 2023

Agent replied Β· 11 November 2023

Thank you so much Steve. One of our goals is to try and make the process as stress free as possible. I’m so pleased we were able to help you to secure your new home. We hope you get settled in ok and make some great memories. Mark & Julie

5/5

Facebook

Mark was so helpful to us with our recent move. We have recently relocated from down south up to Cumbria & Mark went above and beyond to help liaise with our sellers Solicitor for us, as it wasn’t always easy being so far away. Mark always replied to my various queries promptly and if he didn’t know the answers to my questions he would always go away and find out for me. Once we moved in Mark came to visit to check we had settled in & brought us a really lovely welcome gift, which was much appreciated. We would highly recommend Mark & would like to thank him once again for all he’s help.

Lorraine Β· 20 April 2022

Agent replied Β· 3 May 2023

Thank you Lorraine. It was a pleasure to help you. I hope you're both getting settled in :)

5/5

Facebook

Well what can I say, if this review page has 10 stars that’s what I would be giving Mark and Julie. They were absolutely fantastic throughout our process of selling our home. Kept us updated all the time and they were always at the end of the phone at all times of the day and night. They managed to turn our house around after a resale in 8 weeks. I mean that is amazing. Topped off with a lovely moving in gift when we bought and moved into our new home. If you want an estate agent that is very personal and caters for your needs then I can’t recommend this guy enough. Thanks Mark and Julie for all you have done for our family.

Martin Β· 15 April 2022

Agent replied Β· 5 November 2023

Thanks so much Martin. I was gutted for you when the first buyer decided not to proceed, but delighted that we resold it almost instantly and got it pushed through so quickly. I hope you, Lynsey and your family love your new home. πŸ™‚

5/5

Facebook

Well that was such a smooth completion! After Mark waved his magic hands on the property it was clear it would sell fast. First viewing, two days after going live, it was sold. I highly recommend!

Deborah Β· 14 February 2025

Agent replied Β· 26 February 2025

Thanks Deborah. So pleased that it was plain sailing from start to finish. Thanks for letting us help to get it sold 😊

5/5

Google

I only recently met Mark, around the end of September. By mid October Mark was showing my son and myself the perfect house for our needs. Mark worked his magic and here we are now early December in our new home for Christmas!! I cannot recommend Mark enough he was polite, friendly, helped answer any questions almost at once and he welcomed us into our new pad with a very much appreciated hamper box and bottle of wine oh and he's also easy on the eye too lol seriously tho thank you so much mark from both Taylor and myself have a fantastic crimbo and happy new yearπŸ˜„

Tracy Β· 24 March 2022

Agent replied

Thank you Tracy. You've absolutely made my day with the funniest review I've ever had πŸ˜‚. I'm so pleased that both you and Taylor are settling in so well and love your new home. Have a wonderful Christmas and a brilliant new year.

5/5

Google

I would highly recommend Mark Buchanan Estate Agent. Mark,his team made the whole process of selling my house easy and stress free for us from start to finish. It was great to receive a friendly,local,but highly professional service. Comms was excellent and we were kept informed of developments along the selling journey. Personal service and attention to detail far outweighs that of estate agents we have used in the past, both locally and national. Many thanks. Mark and Team

Grahame Β· 30 April 2022

Agent replied

Thank you Grahame. It was great to be able to help you sell your home, and get such a good price. I hope that you both get settled into you new house, when it's ready :)

5/5

Facebook

Out of the blue a property came to market that caught our eye, which meant we needed our cottage on the market and sold asap. From our initial phone call to Mark, he came out and had our property valued and on the market within hours, and sold for over the asking price within days! Mark doesn’t just work your standard 9 to 5 hours, he was basically contactable 24 hours a day, 7 days a week. He was open and honest and kept us updated every step of the way. Mark had our cottage sold before other local estate agents in the area could even book us in to give a valuation of the property. If you are looking to sell a property then look no further than Mark Buchanan. I honestly believe Mark will not only sell your property quicker than any other local estate agents, but he’ll also have more money in your pocket at the end of it than they would. Thanks again Mark, outstanding service!

Keiran Β· 2 March 2022

Agent replied Β· 3 May 2023

Thanks Keiran. I’m so pleased that I was able to help you to buy your new home by getting your own sold so quickly. I hope you both get settled in and create some great memories together.

5/5

Google

Julie was the one to help us throughout the process and has been nothing short of exceptional. She was honest and approachable and helped every step of the way. For first time buyers an absolute star. Ican without a shadow of a doubt recommend Buchanans as THE group to go to.

Matt Β· 21 June 2024

Agent replied Β· 21 June 2026

Thank you so much Matt. Julie is an absolute star and I’m so pleased that she was able to help you to buy your first home. We hope you and Ellie get settled in and make some great memories together.

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Questions about Mark Buchanan Property Group Powered by eXp

What do sellers say about Mark Buchanan Property Group Powered by eXp?

54 reviews from sellers, rated 4.9 out of 5 on average. For example, Beth wrote: "We couldn't be happier with our choice of estate agent - Mark Buchanan Property Group. Selling a home can be a stressful process, but Mark and his brilliant ..."

What do buyers say about Mark Buchanan Property Group Powered by eXp?

16 reviews from buyers, rated 5.0 out of 5 on average. For example, Ken wrote: "The purchase of this property has been quite a long process but let me state this was in no way down to Mark and his team.. Mark and in particular Julie and ..."

Has Mark Buchanan Property Group won any awards?

Yes. In The Trusted Agent 2026 awards: Mark Buchanan Property Group, Workington won Trusted Agent.

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