Trusted Agent profile Β· Workington

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Mark Buchanan Property Group Powered by eXp reviews in Workington

β˜…β˜…β˜…β˜…β˜… Excellent

356 reviews across 3 platforms

33 Banklands, Workington, CA14 3EU

Mark Buchanan Property Group's office in Workington, at 33 Banklands, is rated 5.0 out of 5 across 356 reviews on three platforms, including 172 Google reviews rated 5.0. It won Trusted Agent in The Trusted Agent 2026 awards.

Google logo

5.0 / 5

172

Reviews on Google

This office

Facebook logo

5.0 / 5

113

Reviews on Facebook

This office

View Agents logo

4.9 / 5

71

Reviews on View Agents

This office

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

About Mark Buchanan Property Group Workington

About me... I'm Mark Buchanan, husband to Julie and dad to our three boys, Jack, Bailey and Morgan. Born and raised in Cumbria, I have spent most of my life living in Workington and have worked across the entire county. I first started working in property in 2012 dealing with lettings in social housing before moving on to residential sales and lettings. Since then, I have valued and sold hundreds of properties across West Cumbria and Carlisle, working for both excellent local independent agents and also the largest estate agency name in the UK, Purplebricks, where I amassed over 100 5* Feefo and Trustpilot reviews from happy customers. Over the past few years I've appeared on numerous episodes of Homes Under The Hammer, covering properties from Beckermet through to Carlisle. When we opened our doors in 2020, we never wanted to be the biggest agent, but to provide the best marketing and the best service to our clients. The same is still true today, which is why we receive such amazing feedback from our clients, with well in excess of 150 5-star reviews. Whether you're buying or selling a home, it can often be a stressful process. Our aim is to try and relieve some of that stress by offering a personal service outside of the usual office hours of 9-5. That's why we're available to our clients 7 days a week, on a more personal, 1-2-1 basis. All of our personal property experts are highly experienced and have the same passion to provide an outstanding level of service to you. By providing brilliant marketing and utilising social media, we help to get the best possible price for a property and in the shortest time.

Awards

The Trusted Agent 2026 results for Mark Buchanan Property Group, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Workington office, from every platform, shown as written. First names only.

5/5

Google

My sister and I would like to say thank you to Mark and his team for providing a highly professional service when we were selling our property. His marketing strategies were outstanding, which resulted in a number of viewings and a quick sale of the bungalow. Throughout the process, Mark was always available (even out of office hours) to answer questions, give advice and support. He kept us informed throughout the selling process and nothing was too much trouble for him. We would highly recommend Mark to anyone who is selling their property.

Hilary Β· 2 August 2023

Agent replied Β· 2 August 2023

Aw thank you Hilary. It was a pleasure to be able to help Gillian and yourself with the sale of the bungalow. 😊

5/5

Google

Mark, Claire and their team were amazing from the first minute of contacting them, to getting the keys and completing. Super professional and always chasing up loose ends which made the whole process much easier. This is the 2nd house I have sold with Mark & his team and could not fault anything. Worth every penny and would definitely recommend.

James Β· 10 October 2025

5/5

View Agents
Buyer

Mark and his team were extremely attentive, we reached out to Mark to enquire if there was anything suitable for us. At the time there wasn't, months later, we got a call to say a house according to our spec will be coming onto the market. We ended up putting an offer down and buying the house. Mark and his team has been extremely helpful every step of the way, they helped us with any queries that we had and kept us updated with progress so complications were attended to promptly. We would absolutely recommend them to anyone looking to buy a house.

Michelle Β· 21 February 2025

5/5

Google

Mark worked incredibly hard and did an excellent job to sell our property. Would recommend to anyone. His staff went above and beyond and helped us move things along when other parts of the process got gummed up.

Iain Β· 16 June 2025

Agent replied Β· 16 June 2026

Thanks Iain. It was a slow process at times but I’m pleased that we got there in the end. Thanks for letting us help to get it sold for you 😊 …

5/5

Facebook

Me and Dek would just like to say a huge thank you to mark and Julie for the very fast and smooth sale of our home. We needed a quick sale and that's exactly what we got. Mark and Julie were professional, responsive and always on hand to answer any questions, no matter what time of day. I would highly recommend them to anyone selling their property thank you so much

Daniela Β· 21 January 2024

Agent replied Β· 23 January 2024

Aw thank you Daniela. I’m so pleased that we were able to help and get that quick sale that you needed. Hopefully, your new home will be ready soon and you can start your next chapter

5/5

Google

I recently purchased a house which Mark was marketing, I can honestly say he made the process very easy. As a first time buyer I was very unsure of the process, he answered all of my silly questions with patience and kindness, kept me up to date with everything as things were progressing and met me at the house with the keys once the purchase had gone through to check that everything was okay, he even helped me get the water switched on!! He offers a bespoke and personalised service and that was certainly my experience. I would highly recommend Mark and Julie if you are buying or selling, they are honest, realistic, very good at what they do, and they are also lovely people.

Kerri Β· 6 June 2023

Agent replied Β· 4 July 2023

Aw thank you Kerri. I’m really pleased that we could help you to buy your first home. I hope you’re getting settled in and fixed the fountain!

5/5

Google

Mark came highly recommended from a neighbour who had a fast and successful sale, using his services. I was impressed by Mark's knowledge of the property market and his use of social media to both communicate and market our father's bungalow. We have had a quick and easy sale and I have already recommended his services to another friend.

Jenny Β· 4 October 2025

5/5

View Agents
Seller

House sale

Very professional with a positive attitude. Julie and Claire went above and beyond to help progress the sale after a few hiccups, contracts now exchanged. Very professional company, would recommend and definitely use again.

Susan Β· 1 May 2026

5/5

Google

We were initially introduced to Mark when he sold our first property when he worked for Purple Bricks. Since that move he had left Purple Bricks and started his own company, so when we came to sell our next property as we were really impressed with the service he provided when he was at Purple Bricks we decided to sell our property through his family run company. His fee is higher than some local estate agents however the service he provides is outstanding and worth every penny. He has a keen eye for detail and along with his son took beautiful pictures of our home along with a video tour. He was contactable basically any time of the day or week and would get back to us right away. Although he does have many other properties and clients he made us feel like we were his only client and helped us achieve a price for our property that exceeded our expectations. If we were to ever move again we would sell our property through Mark Buchanan and I will recommend him to any of our friends and family that come to sell their homes as his service is outstanding. We can’t thank you (team Buchanan) enough for all your help selling our home.

Casey Β· 31 March 2023

Agent replied

Thank you so much Casey. I really appreciate you and Chris coming back to me after moving away from Purplebricks. I'm so pleased that we got a great result for your property, even though the sales process took what felt like a lifetime. I hope you all get settled into your new home :)

5/5

View Agents
Buyer

Professional and supportive

Mark and Amy provided a most professional and supportive service across a number of months and throughout my transition from Australia until I was settled again in my new property. I can highly recommend them - thank you for always being so accommodating and approachable, Amy and Mark! 😊

Dawie Β· 20 December 2024

Agent replied Β· 20 December 2024

Thank you Dawie for your kind words. Assisting you in your transition from Australia was our pleasure. We home that you get settled into your new home. If you ever need anything in future then please just ask. Thanks Mark, Amy and the rest of the team

5/5

Google

Mark and Julie are brilliant anything we asked was acted upon right away they are very genuine. We had a bad experience with another estate agent but can’t praise these two enough

Diane Β· 16 July 2025

Agent replied Β· 16 June 2026

Thanks so much Diane, and thank you for putting your trust in us to get the property sold. One of our main goals is to provide a better, more personal service, which hopefully helped to take some of the stress out of the process. 😊 …

5/5

Google

You seriously couldn’t ask for better estate agents. Our sale fell through twice and Mark and Julie got our house back onto the market, did viewings and sold the very next day both times. They were always available to us when I was having one of my many meltdowns thinking we were going to lose the house we had set our heart on. They were calm and professional and I am currently writing this sat with happy tears in my eyes in the house that me and my family have been dreaming of living in for months and months and it’s all thanks to them. They are more like friends to us now and we would and do always recommend them.

Kelly Β· 3 March 2023

Agent replied

Aw thank you so much Kelly. It feels like an epic journey but I’m so pleased that we were finally able to help you get the home of your dreams. I’m going to miss our group chats as you and Gary definitely feel more like friends now. I hope that you get settled into your new home 😊

5/5

Google

Posted on behalf of my mother-in-law. I really could not have coped with selling my house and all the stress that usually comes with it without Mark and Julie. They kept it as stress-free as possible. They are both passionate and go the extra mile and are available practically 24/7. They are also very professional, down-to-earth and friendly. I would like to say a big thank you to them and also to Jack who is a very talented young man. They made my dreams come true and I can't recommend them enough.

Elaine Β· 1 March 2023

Agent replied

Aw thank you Gail. We’re really pleased that we were able to play a part in helping you move to your dream home. We hope you get settled in 😊

5/5

Google

Absolutely amazing service throughout the whole process. Great communication - we were kept updated continuously through every stage of the process. Cannot praise & recommend the team enough!

Chloe Β· 15 September 2026

Agent replied Β· 16 September 2026

Thanks so much Chloe. I’m really pleased that we were able to help you and Jack to move ☺️

5/5

Google

We recently bought our first house through Mark & Julie and they have honestly been amazing from start to finish! We were also relocating from a far distance and they were so accommodating with viewings and picking up keys etc. Communication was always excellent with quick response times and good advice when needed. Would highly recommend to anyone buying or selling. Thank you so much for helping us find our dream home! 😊

Mary Β· 31 July 2023

Agent replied Β· 2 August 2023

Thank you so much Mary. We were thrilled to be able to be able to help you purchase your first home. I hope you and Leigh both get settled in ok. 😊

5/5

Facebook

It’s hard to know where to start with this 5 star review but if I could give 10 stars I would. Mark and Julie go beyond any expectation of not only an estate agents but also a business in general. Their understanding and empathy towards your individual goals and expectations is crazy when you consider they balance everyone. I couldn’t imagine balancing lots of versions of me who have a dream home but need lots of help to get it. The UK purchasing system is rough but with these two at the healm you can literally move mountains. Thank you xx

Claire Β· 29 November 2024

5/5

View Agents
Seller

Amazing, brilliant, fab

It’s hard to know where to start with this 5 star review but if I could give 10 stars I would. Mark and Julie go beyond any expectation of not only an estate agents but also a business in general. Their understanding and empathy towards your individual goals and expectations is crazy when you consider they balance everyone. I couldn’t imagine balancing lots of versions of me who have a dream home but need lots of help to get it. The UK purchasing system is rough but with these two at the healm you can literally move mountains. Thank you xx

Claire Β· 29 November 2024

5/5

Google

They took on two very special property 1800s by selling for us. They were realistic, kind, excellent at advertising and excellent communicating. Highly recommend.

Julia Β· 26 September 2026

Agent replied Β· 28 September 2026

Thank you Julia. It was a pleasure to help get you and your family moved ☺️

5/5

Google

Excellent estate agent. I expressed interest in a property which unfortunately had already had a sale agreed. However, that buyer later pulled out and Mark immediately messaged me to see if I was still interested. We agreed the sale at about 10pm at night which just shows how hard Mark works for his clients! His wife Julie dealt with multiple viewings and they responded to any queries within the day, usually within a couple of hours. I would highly recommend to everyone.

Natalie Β· 24 November 2022

Agent replied

Thank you so much Natalie. We do work really hard and try to provide the best service possible. I’m so pleased that you helped to make it a nice and easy transaction 😊

5/5

View Agents
Buyer

Couldn't be more grateful

Working with Mark & Julie has been an absolute pleasure. From day one, they made us feel confident and well-supported throughout the entire process. They went above and beyond to ensure we had all the information we needed, and were always available to answer any questions, big or small. What really stood out to us was their consistent communication. We never felt out of the loop, and they kept everything moving forward smoothly, even when we encountered a few hurdles. They really took the stress out of the process, making us feel like we had a true team on our side. Their dedication and professionalism were clear from the start, and we were especially impressed with how proactive they were in managing the sale and communicating with all parties involved. It’s rare to find estate agents who genuinely care about their clients’ needs, and Mark & Julie definitely do. We can’t thank them enough for making what could have been a complicated and stressful experience so much easier. Highly recommend their services to anyone looking for an estate agent who truly delivers results and exceptional service!

Shayne Β· 12 November 2024

5/5

Google

Julie and claire have been fantastic during our purchase. They stepped in when there was solicitor issues and today we finally completed. If it wasnt for these 2 lovely ladies we would probs have walked away from the purchase. They sorted chain issues many times and kept us better Informed than solicitors. I Would 100% Recommend using this Estate agent. I Wouldnt hesitate if I needed to sell

Christine Β· 10 October 2025

Agent replied Β· 16 June 2026

Thanks for your lovely feedback Christine. Julie and Claire both do a fantastic job. We all hope that get settled into your new home πŸ™‚ …

5/5

Google

Posting on behalf of my parents: Excellent service from Mark - with us all the way through a longer than hoped for journey, with sound advice and help when needed. His presentation of the property was excellent and attracted lots of interest. He also pitched the price exactly right for the property, location and the market which generated immediate offers. We would recommend Mark to anyone wishing to sell their property.

Laura Β· 24 July 2023

Agent replied Β· 31 July 2023

Thank you so much for your kind words, Laura! We are so pleased to have provided your parents with the excellent service they deserved, and that we were able to successfully negotiate an offer at the right price. It was a pleasure to help them 😊

5/5

View Agents
Seller

Great service

Great service from Mark, Julie & the team in selling our little house. From initial contact, valuation to dealing with interested parties and negotiating with the buyer that did a first class job and achieved exactly what they promised. All queries and issues were dealt with promptly & professionally, can’t thank them enough. Would definitely recommend them, you won’t get better service. Thanks again

Lynn Β· 27 May 2025

5/5

View Agents
Seller

Did in 6 weeks what our previous estate agents couldn't do in 6 months!

Mark & team sold out house in 6 weeks after months of termoil with another estate agent. We got the price we wanted in one of our first offers through him. Correspondence was easy via a WhatsApp group set up by his wife Julie who was always just a message away and always replied fast with the exact answer we needed. We hope to never need to move again but if we do it'll be via mark Buchanan!

Jeremy Β· 15 November 2024

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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Questions about Mark Buchanan Property Group Powered by eXp

What do sellers say about Mark Buchanan Property Group Powered by eXp?

54 reviews from sellers, rated 4.9 out of 5 on average. For example, Beth wrote: "We couldn't be happier with our choice of estate agent - Mark Buchanan Property Group. Selling a home can be a stressful process, but Mark and his brilliant ..."

What do buyers say about Mark Buchanan Property Group Powered by eXp?

16 reviews from buyers, rated 5.0 out of 5 on average. For example, Ken wrote: "The purchase of this property has been quite a long process but let me state this was in no way down to Mark and his team.. Mark and in particular Julie and ..."

Has Mark Buchanan Property Group won any awards?

Yes. In The Trusted Agent 2026 awards: Mark Buchanan Property Group, Workington won Trusted Agent.

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