Trusted Agent profile · Wokingham, Berkshire
★★★★★
500 reviews across 1 platform
23 Market Place, Wokingham, Berkshire, RG40 1AP
Part of Romans, see every office.
Romans's office in Wokingham, Berkshire, at 23 Market Place, is rated 4.3 out of 5 across 500 reviews on 1 platform, including 500 Google reviews rated 4.3.
Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
5/5
GoogleRomans and particularly Ian were very helpful throughout the whole process in what was a very complex and difficult chain. They were dealing with the house that we were selling and also the house we were purchasing. Ian was very patient letting us visit the property that we were buying numerous times and nothing was too much trouble. Overall we couldn't fault their service and the guys and gals in the office were also very helpful.
5/5
GoogleI have been with Romans over 4 years, however the support and assistance I am having from Annie Nicholls is its amazing. She made the stress of moving very smooth and I am really happy. I strongly recommend this agency and Annie assistance.
Dear Gracieia Evans- Thank you for taking the time for writing this message recommending Annie. Kind regards Sue Winterbourne
5/5
GoogleGreat experience, very professional and flexible. Got moved-in in no time, with ample attention as required after moving in. Jonathan R went above and beyond to get things done, always replying within minutes
Dear Eslam Samy Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleRomans continue to provide a great service to both Landlords & tenants in a courteous and prompt approach. Special thanks to Izzy York for her full support.PositiveResponsiveness, Quality, Professionalism
Dear Neil Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThey managed our letting process from beginning to end. I had some concerns after my previous experience in the UK. I can say that reliable estate agent and working with friendly staff.
Dear Uğur Kaan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHelped me find my rental while relocating from Ireland. Sam was a great help and communicated well at all times.
Dear Adam Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleReceived fantastic service from Matthew and his team. Even when our house sale fell through Romans pulled out all the stops to find another buyer so we could complete on time. I have used Romans before and would recommend to anybody.
Thank you for your kind comments regarding the excellent service received from Romans of Wokingham. Tony Gibson Assistant Managing Director
5/5
GoogleVery pleasant experience working with the Romans team. Anne-Marie was especially so helpful through the process.
Dear George Uketui Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWonderful professional service and support from Molly Greenfield when managing the move process for the new tenancy at my property. Responsive and proactive communication, very happy. Thanks Molly, Great job !!PositiveResponsiveness, Professionalism
Hello Paul Morris Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team
1/5
GoogleBrought a property in Wokingham which needed renovating and as the owner was living abroad we'd asked for Romans to get all of the belongings removed before we bought the house and they agreed and said it had been done, we didn't check as …
1/5
GoogleAbsolute shambolic Customer Service, you cannot receive a straight answer about the status of a property you are interested in. You schedule an appointment to view a house online, no one is bothered to call you at the agreed time. After you follow up, you are then told the house is sold but the offer has not yet been accepted. You are given the same update a few days later and not even allowed to engage in a proper conversation about the sale. Additionally, you can hear the condescending attitude over the phone, they presume who they are speaking to by guessing your phone number without proper confirmation of your name, they will say we will call you back but they never do. Impression of a sausage factory with no care and professional consideration for the customer.NegativeResponsiveness, Quality, Professionalism
Dear Kamal Khatoush, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleThe service in Romans Wokingham is brilliant and nice. They do great follow up and help us find a suitable place!
Dear Mic Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have recently used Romans to market my rental property. They found a new tenant within a month and the administration of the new tenancy was fast, efficient and professional. Many thanks to Neil Sullivan and his team.
Thank you so much for the positive comment about the Wokingham lettings team. I will feed this back to them Kind Regards Sue Winterbourne, Regional Director
5/5
GoogleFantastic Service from Kerry and the team! - have really pushed my new tenancy paperwork through fast and seamlessly, and communicated well throughout!
Dear Mark, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service from Justine and the team. I called on a Friday and tenants were identified whilst on the call with completion taking place a few days later. The process has been easy with consistent communication throughout.
Thank you for your positive review regarding Romans in Wokingham. Kind regards, Sue Winterbourne - Regional Lettings Director
5/5
GoogleIan the sales manager came round to the house and explained everything that would happen. He has such a excellent knowledge of the area and following his advice our house was sold in 6 days. The whole team made the experience so easy and pleasant. I can only recommend them as the guys/ girls to go to. Thanks guys / girls.
Dear Nick Patterson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
4/5
GoogleAlexandra helped me find my next property under circumstances that were particularly difficult. She helped me through the whole process and I would highly recommend them.
Dear Tracy Trussler, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleGreat service from the Wokingham Team - Quick, responsive and easy to deal with. Special mention to Sarah who went above and beyond in helping me.PositiveResponsiveness, Quality, Professionalism, Value
Dear, Luke Andrews, we are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleSarah and team provided a excellent service. The time that it took to rent our property out was quick and we were updated throughout the process.PositiveResponsiveness, Quality, Professionalism, Value
Dear Gareth Van Rensburg, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleMorgan was a pleasure to deal with.
Dear Bethany Gray Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHolly Bramley went the extra mile to show us a flat she wasn't sure we'd be able to view that evening. It ended up being the one we went for so we were very appreciative!
Thank you so much for the positive comment about the Wokingham lettings team. I will feed this back to them Kind Regards Sue Winterbourne, Regional Director
2/5
GoogleClearly health and safety is the least of their concerns. I have been pressured by the letting agent to move by the end of July 2020, when clearly the flat was in a poor hygienic condition for any decent humain being who cares for his health and safety to be moving in. In the midst of the COVID-19 pandemic, I would have thought that maintaining high standards of cleanliness would have been the rule. They didn’t even bother to make sure that the flat was in good condition before handling me the keys. I’ve be very lucky that the man for the inventory check in was honest and trustworthy. He showed me some of the outstanding damages such as the washing mashing with mould and with stagnant water in the drum, broken shelf in the fridge, leaking marks under the sink, horrendous dirt in the bath and spot lights in the bathroom areas out of order. He told me that there is no way on earth that this flat was professionally cleaned. Twice I have be told by Sophie that the house will be professionally cleaned and the blinds on the floor fixed before my moving date. Well, it turns out that nothing has been cleaned nor repaired before they gave me the keys. I viewed the flat on June 29th and I’ve done a second viewing on July the 24th. Nothing was repaired nor cleaned between the time elapsed. On July 23th, I had to walk in the letting agency to ask about the tenancy agreement which I received on July 28th so two days before my moving date, the 31st. The funny part of this story is that Anna sent me the invoice of 1632£ two weeks before my moving date while she was failing to respond to my previous emails. I got the keys yesterday July 31st. While they were eager to have my money, I will not be moving in unless all the repairs are done and that the flat is thoroughly cleaned. I want a second inventory check in and a proof that the house have been professionally cleaned. No one will accept to sleep in a filthy house covid 19 or not. Awful customer service and customer safety is not their priority. No apologies whatsoever from Romans so far!NegativeQuality, Professionalism, Value
Hi Salimatou-ismaël Tounkara, We strive to ensure that all our clients have a great experience with us and its discouraging that yours hasn't been a more positive one. If you are willing to do so then please reach out to us at customerrelations@lrg.co.uk. Many thanks, Customer Services Team
5/5
GoogleA very professional approach. We were impressed with the level of care. We would definitely recommend Romans Estate Agents, Wokingham. Adam was most helpful & interested in us achieving a good result.
Hi Mr Takeuchi, Many thanks for taking the time to review your experience with our Wokingham Sales office. We are pleased that the team and, in particular Adam, have been able to provide you with a positive experience. We hope to be able to assist you again in the future. Kind regards Romans Wokingham Sales
1/5
GoogleI have a rent collection contract with Romans and have been disappointed on more occasions than I'd like with regards to their service. They are slow to spot late payments and do not adhere to the terms of the contract that has been agreed. Mostly unhelpful and their customer service skills leave a lot to be desired. I seem to have to inform THEM when payments have been missed and recent admin errors made by the accounts department have been met with some apathy from the lettings team. Not helpful and not keen to rectify problems. Very poor service.
Dear Mrs Lunn, We regret to hear that you are displeased with your recent experience with us. The branch have tried calling you to discuss this matter as we would appreciate the chance to speak with you. We have a strict accounting procedure in place with regards to late rental payments however we do appreciate that you do not feel that these time frames are suitable to you. We will continue to try and speak with you as we would like to ensure that you are left feeling positive about your experience with Romans.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Romans's Wokingham office has 500 reviews across 1 platform: 500 on Google.
Romans Wokingham is rated 4.3 out of 5 across all 500 reviews, and 4.3 out of 5 on Google from 500 reviews.
Romans Wokingham, 23 Market Place, Wokingham, Berkshire, RG40 1AP.
