Trusted Agent profile · Wokingham, Berkshire

Romans Wokingham reviews

4.3

★★★★★ Great

500 reviews across 1 platform

23 Market Place, Wokingham, Berkshire, RG40 1AP

Part of Romans, see every office.

Romans's office in Wokingham, Berkshire, at 23 Market Place, is rated 4.3 out of 5 across 500 reviews on 1 platform, including 500 Google reviews rated 4.3.

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4.3 / 5

500

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Wokingham office, from every platform, shown as written. First names only.

1/5

Google

Poor Customer service, left multiple messages and fill in the online form but no one ever got back to me. Very disappointing...

Ben · 20 March 2025

Agent replied · 20 June 2024

Dear Ben Tait, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

1/5

Google

Extremely poor service with regards to tenant welfare. I moved into a 2 bed property, it had not be cleaned, marks on the walls still existed after agreeing to be removed in the contract, plumbing issues, the ‘designated/allocated’ parking spot which isn’t, and now currently left with a faulty dishwasher (due to wear and tear) for over 2 months and refusing to fix it or subside rent. Extremely unprofessional and I would be very careful if you ever decided to rent with them - they don’t respect tenants rights and overcharge. Avoid!!

Anonymous · 17 May 2019

Agent replied

Hi there, we are really sorry to hear of the issues you have faced with us in your time as a Tenant but appreciate your honest feedback about your experience. We would really like to look in to these points for you further to see if there is anyway we can address these issues and improve your experience with us but unfortunately as you have not given us your full name I am unable to identify you on our system. Please can you provide the address of the property that these issues are in relation to as this will allow me to locate you on our system and look into these points further and come back to you. Please write to me at jgilliland@romans.co.uk or phone me on 01344758596 if you wish to discuss this. Kind Regards, Joe, Customer Care Manager

5/5

Google

Molly was our move manager and she was great! Very helpful, professional and easy to communicate with. Made the moving process quick and easyPositiveResponsiveness, Professionalism

Leanna · 21 June 2021

Agent replied · 20 June 2024

Hello Leanna Cleaver Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Care Team

5/5

Google

Kerry did a wonderful job of showing me around the property and answered all my questions. She did not mind the fact that I took so long viewing. Excellent customer service and very friendly. Kerry and Sam have swiftly dealt with all the paperwork. I'm pleased that I have my move in date and I have been kept informed throughout the process.

Nazneen · 14 December 2022

Agent replied

Dear Nazneen Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Recently finished a purchase from Romans. Thanks to Michael and Natalie's help, the purchase finished very quickly despite there is a long chain. Great Service and would recommend to others. Come for Michael.

Vicky · 8 July 2017

Agent replied

Thank you for your kind comments regarding the good service you received from Romans, Wokingham Tony Gibson Assistant Managing Director

5/5

Google

Decided to sell our house and move to Canada for family reasons. I had dealt with Romans six years ago and had a positive experience so we decided to use them again. Romans were able to find us a buyer without even having to list the house! I credit this to their wide client base. We achieved the price we wanted for the house and were pleased with the professional service during the process and with our Romans aftercare rep. She was brilliant at following up and keeping everyone in the loop. Would recommend Romans Wokingham!

A · 7 October 2017

Agent replied

Thank you for your feedback on the good customer service you received from Romans of Wokingham. Please to know that you will be recommending us. Tony Gibson Assistant Managing Director

5/5

Google

First of all I would like to convey my heartfelt thanks to Mr.Daniel Salisbury from Romans,Wokingham. Daniel S is really commendable at his work. He is very professional, friendly and understands customer requirements and feelings. Buying or selling house is emotional , so it is very important that your estate agency understands how you are feeling. Daniel gave me constant advise, offered help in every step. I can not thank him more, Daniel you are a star and Romans wokingham is lucky to have you as an employee. Little bit of history ! I was really new to selling house ! As any new seller, I had loads of confusion and plenty of estate agent options to choose from ! Romans sold my house with in 8 days , despite of the fact that I didn't give them any right to advertise my property on Right move and Zoopla. Thank you for all the support and all the very best. Cheers V

Vinay · 30 July 2017

Agent replied

Thank you for taking the time to provide a provide a positive review of the good service you received from Romans, Wokingham and I am pleased that we were able to bespoke our service to help you. Tony Gibson Assistant Managing Director

5/5

Google

Decided to sell our house and move to Canada for family reasons. I had dealt with Romans six years ago and had a positive experience so we decided to use them again. Romans were able to find us a buyer without even having to list the house! I credit this to their wide client base. We achieved the price we wanted for the house and were pleased with the professional service during the process and with our Romans aftercare rep. She was brilliant at following up and keeping everyone in the loop. Would recommend Romans Wokingham!

JL · 30 July 2017

Agent replied · 29 July 2023

Thank you for your feedback on the good customer service you received from Romans of Wokingham. Please to know that you will be recommending us. Tony Gibson Assistant Managing Director

4/5

Google

Romans estate agents in Wokingham have recently helped us sell our home and my experience in dealing with them has been very pleasant. The sales team worked very hard and extremely efficiently in order to help us achieve the price we wanted for our home. Full marks to Adam who did very well in helping us get more than one offer on our property. I quite liked the skill with which Dan Salisbury convinced us to sell through Romans. Also, worth mentioning are his loyalty to the Romans group ( he convinced us to use their conveyancing and financial services) and his communication during the process. I feel Romans have an advantage in this very competitive industry mainly because of their professional attitude and the people they employ.

Shimbashi · 30 July 2017

Agent replied

Thank you for taking the time to provide such a positive review about the service and team at Romans, Wokingham. Tony Gibson Assistant Managing Director Residential Sales

5/5

Google

Romans Wokingham team provided us with an efficient and persistent service all through to a success completion of sale.

PSH · 20 March 2025

Agent replied · 23 December 2024

Dear Psh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Great service form Molly, on the ball with everything making moving a lot less hassle and less stressful . Thank you Molly

Security · 11 May 2021

Agent replied

Hi there, we're glad Molly was able to assist you and that you had such a wonderful experience with us! Kind regards Customer Care Team

5/5

Google

We were more than happy with the service we recieved from Romans, although it took a long time to sell our house, Jason worked tirelessly, showing lots of people around our house, especially as we were in Spain for a lot of the time, he kept us informed. and spent the extra time, switching on the heating, lights etc to make our house feel like a home during the grey winter months while we were away. Thank you once again Jason.

Lynn · 31 July 2013

Agent replied

Dear Mrs Sharp, Thank you for taking the time to place a review and for your kind words regarding Jason which I know were really appreciated. Thank you for having chosen Romans and I hope we may of service again in the future. Yours sincerely Tony Gibson, Director, Residential Sales.

5/5

Google

Hayley McPhail our property manager has been very helpful and informative with our apartment management at all times

Paul · 20 March 2025

Agent replied · 20 June 2024

Dear Paul Johnston Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

A few months ago, I started looking for properties. Viewed a few places through various estate agents with no luck and it was very frustrating... renting right now is crazy. Then came Romans Wokingham that made everything from the start …

Roberto · 20 March 2024

Agent replied · 25 November 2023

Dear Roberto Natale Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

With this being the first time we have used Romans we were expecting the same standard service we received from other agencies but I was taken back by the outstanding service and information provided by Anne‑Marie from the Wokingham office! What a pleasure it has been working with you Anne‑Marie, thank you!

Darren · 29 June 2023

Agent replied · 29 July 2023

Dear Darren Schutte Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

1/5

Google

Run by young inexperienced staff that have no idea or customer service , would not recommend Roman's. There are far better estate agents to choose from.

Jo · 13 January 2020

Agent replied

Hi Jo, its discouraging for us to read your comments about our team in Wokingham. We understand the importance of providing a high level of service to our customers but are sorry that you haven't received this. We’d really like to speak with you so we can find out more details about what went wrong and want to find out how we can improve our service moving forward. If you'd be willing to provide more feedback then please reach out to us on 01344758596 or email me at jgilliland@romans.co.uk. Kind Regards, Joe, Romans

1/5

Google

very unhelpful. My wife and I were looking for a property to rent once we had sold our home. My wife spoke with a lady called Justina who was very patronising and quite frankly rude. As our sale has not gone through she refused to let us view. Well we exchanged contracts today and I see this property is still on your books but we will not be contacting this unprofessional agent again thank you.

Colin · 29 July 2019

Agent replied

Hi Colin, we’re really sorry to read that you’ve been unhappy with the service you’ve received from us here at Romans, our team in Wokingham are eager to help anyone in their search for a new home and so really regret that they hadn’t been able to do this for you on this occasion. Whilst we’re disappointed to read of the experience that you’ve had we do recognise the importance of feedback such as this as it helps us refine our services moving forward, we would like to offer our apologies for any disappointment caused throughout your dealings with us and that you feel the service you received fell below the high standards we expect. If you wish to discuss this further then please contact us on 01344758596. Kind Regards, Romans

5/5

Google

Me and my wife spoke to the lettings team in about our problem tenant (not through Romans but another local agent) and they gave us some really helpful, solid advice even though we were not their landlords. Will definitely be using their services once we have our property back as their knowledge of lettings was far greater than our current agent. We were even offered tea and coffee which we thought was a nice touch!

Liam · 29 July 2019

Agent replied

Hi Liam Many thanks for taking the time to review your experience with our Wokingham branch. We are pleased that the team could provide you with a positive experience and we certainly wish to be able to assist you further in the future. Kind regards Romans

1/5

Google

customer service is very very poor not professional. some staffs give this company a bad name

Sonny · 20 March 2025

Agent replied · 20 June 2024

Dear Sonny Mo, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team

5/5

Google

Morgan and Ian have been so helpful - keeping me informed at every stage of the buying process. Every question I've had has been answered quickly. An absolute world away from other estate agents I've worked with. Cheers, guys!

Jenny · 20 March 2024

Agent replied · 20 March 2026

Dear Jenny Williams Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

4/5

Google

Ian was very tenacious in getting our property sold and through to completion. Always kept up to date with progress.

Rob · 10 February 2021

Agent replied

Hi Rob Coldicott, Thank you for taking the time to review your recent experience with our Romans Estate Agents Wokingham branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team

1/5

Google

As a landlord this company is a disgrace to letting agents. Very poor service, communication and overall terrible customer service - avoid at all costs as there are better letting agents in Wokingham - you have been warned!

Mac · 20 March 2024

Agent replied · 20 March 2026

Hello Andrew, I am sorry to hear that you have received less than satisfactory service. I would welcome the opportunity to discuss your experience in more detail to assess what has happened and to see what can be done to rectify the matter. … More

5/5

Google

Great support by Jonathan Randall and the Romans team in securing a stress-free rental, ultimately a win-win for both landlord and tenant. Greatly appreciate your continuous support and the proactiveness in making sure the process ran smoothly. Thanks

Manos · 20 March 2024

Agent replied · 25 November 2023

Dear Manos Customer care is important to us so we really appreciate you taking the time to … More

5/5

Google

Great job Sam and team!

Giannakopoulos · 13 January 2023

Agent replied

Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

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