Romans Wokingham reviews

★★★★★ 5/5

Google

Having now completed the sale of our flat, using Romans in Wokingham we feel in a position to give an honest review from start to finish. We were lucky enough to have Daniel Salisbury as our lead estate agent and his professionalism, as well as honest and open dialogue is second to none. He made sure to have regular reviews with us during the sales process, to look at the current marketing conditions and adjust our sales strategy when required. All estate agents representing the branch were efficient and hard workers, constantly contacting other branches, looking for potential viewers to see our flat. Natalie who oversaw the process once our flat had sold was diligent and incredibly on the ball, making sure everything went through as quickly as possible, during some very challenging times. I recognise it may be cheaper to sell your property with other agents (although I found their package competitive with the market), but I truly believe you get what you pay for with Romans. I do not believe our flat would have sold without the tireless work of everyone who represents Romans.

Charlotte · 29 July 2020

★★★★★ 5/5

Google

We have just sold our property with Romans Estate Agents in Wokingham. After inviting a number of local Agents in the area around to get advice on the market at this time, and to get an idea of the price we may be able to get for our property The other two were very negative regarding the market at that time and didn’t have anything really positive to say. Then Daniel Salisbury from Romans came around, He was polite, helpful, and knowledgeable about houses that had been sold recently in the area. He had a very positive attitude regarding what he thought he and his team from Romans could do to sell our house. Regarding there % he was flexible, but I think fair. If we had taken the one fee approach, we would have lost a lot of money. (I had dealings with one fee agents when looking to buy our new property. They have no interest because they already have your money. I had to chase them, they never returned any of my calls it was so annoying) Romans Had more than made up for the fees that they charge by finding clients that were genuinely looking to buy houses . We had one open day they managed to get 16 people through the door and from that, we received a number of offers for the asking price. To - Daniel, Mathew, James, Adam, and Natalie (who finalised the dealing with the other parties.) A Big thank you! You always kept us informed with what was going on. Always had to time to talk through any concerns, nothing was too much trouble. Couldn’t be happier Dino…

Dino · 29 July 2020

★★★★★ 2/5

Google

Had a very stressful and disappointing experience with Romans on and off for as long as 4 months . We were all packed and prepared to move into our property for them to bail us a day before . This was due to a failed Energy efficiency test which they should of done before renting this property in the first place . We could of been left on the streets if we didn’t have a place to stay . We were promised we would be able to move on the 1st of April , 1 month later . We even asked them if this would still be possible due to Covid 19 restrictions and was told it won’t be a problem . They then bailed us last minute again . We couldn’t understand why we were promised this , if they couldn’t be sure it would be possible to move us in at that current time . After months of battles and stress, pushing and pointless phone calls were finally in our place . During this experience, which may I add was also our first experience ever with renting a property , they constantly would not call us back after arranged . They clearly didn’t have a sense of urgency, Staff ALWAYS spoke over us on the phone . They even tried to tell us off for speaking to our landlord as we were “not suppose to “BUT it did say clear on our contract we CAN speak to the landlord IF were having problems with the agent. They were THRILLED to take money off us for deposit and that’s about it . I will Have to add they were very apologetic regarding our experience after . We hope not to have any issues like this with them in the future as there our agent for 2 years .

Daniel · 14 July 2020

★★★★★ 1/5

Google

Poor communication!!!!!!!! got to the day before our move in and we recieve an email at 6.20pm asking us to complete documents that we were never asked for and told that if we didnt get them in by 9am the next morning then we would be delayed moving in, i got these over by 9pm the night before. we then got to the morning, i could not get through to anyone until at least 10.30am and still then nobody was none the wiser. we were then left on the day we were supposed to move with no where to go. Now we are a couple and 2 dogs living on someones sofa in a 1 bed flat with all there stuff packed into there cars and they couldnt care less if they tried. i would never recomment romans to any one, i will be advising people against using you and have had a lot of people now advise me of the same. Also lost our £200 securing deposit!!!! Worst experience ever!!

Leah · 1 July 2020

★★★★★ 5/5

Google

Simple process to rent the flat, they handled everything that needed to be handled before any deadlines and I moved in without pain. Recommend!

Dan · 20 March 2025

★★★★★ 1/5

Google

thing we ask to be done before we moved in were not done,no TV aerial ,leaking Gutters, cupboards locked with child locks, and on moving fallen fencing, leaking taps, Broken door bell , and the whole experience and lack off information sharing, last minute to dos and change off agents. i found very unprofessional i would not recommend or wish anybody to use Romans as the whole "what ever" feel off the staff i found worrying. we are in a 2 year contract and we have you as are property manger and are not looking forward to trying to get thing done

Jason · 25 March 2020

★★★★★ 5/5

Google

Kerry and the team at Romans were very helpful in finding the new property and getting it sorted. Thank you

Alexander · 17 July 2022

★★★★★ 1/5

Google

My experience with Romans has been extremely poor. I will try and list some of my main grievances: 1) I rushed through references and tried to speed everything up even paying a full months rent and deposit upfront so I could sign my contract before a long holiday only for romans to only give me a contract to sign 2 weeks before I moved in (I had to give two months notice to my old landlord to move out so I could have ended up in a tricky situation with nowhere to live) 2) At least 6/7 of my emails were never responded to 3) The fully managed house was unoccupied for approximately a month before I moved in yet I currently am having to sleep on the sofa in the living room as both the downstairs rooms have no working heating and the upstairs has a four year out of date smoke detector beeping every 1 minute preventing me from sleeping. 4) I am paying for a garage I can’t use as I can’t lock the rear door so items stored in it will not be secure invalidating any contents insurance 5) I have reported in detail many issues big and small with the property through the online reporting website. The website gives guidelines for time to fix emergency, urgent and non urgent issues yet not a single of my issues has been looked at yet. I think these issues are unacceptable. I do wonder what I am paying for when I can’t even use most of the house. I will not be recommending Romans to anyone I know. I feel I would actively seek to suggest they avoid you and go elsewhere.

James · 9 March 2020

★★★★★ 1/5

Google

I have had a most unhelpful time over the past almost 2 years as a tenant with Romans.. They have even accused me of saying incorrect and bad things about my landlady it really is defamation of character...I am still waiting for my rent rebate and only received my deposit after 5 weeks....meanwhile rent is being collected by the new tenant. I was even charged £5 for a replacement light bulb when we had been at the house the night before and all were working. I had to pay for timescale removal which was not there and it was agreed that we provided a professional clean The staff have moved on quickly and I do not believe they have the tenants best interest at heart. I will not recommend Romans.

Dee · 23 December 2019

★★★★★ 5/5

Google

I decided to use Romans again as 17 years ago I purchased my property through them. Because I was delighted with their service then, when it came to selling my house in September of this year I asked them to market it for. Ashleah Hiscox …

Rosemary · 20 March 2024

★★★★★ 5/5

Google

Great service in very difficult times. Thanks Ian for being available at very odd times with us being 8hrs behind you on VancouverPositiveResponsiveness, Quality, Professionalism, Value

Robert · 21 June 2021

★★★★★ 2/5

Google

Very disappointed in the recent change of tenancy at my property. Lack of information on the agreement Romans made with the new tenants, very poor check-out of the previous tenant, items missed on check-out report) and very slow in transferring income (two and a half weeks to transfer funds). And I have discovered the property inspections on the previous tenant have not been at all thorough. Too late to change agents now, but will certainly be considering it next time.

A · 7 October 2019

★★★★★ 5/5

Google

Freddie Milne at Romans, Wokingham has provided excellent service to us over the last two years for letting and managing our property. He is friendly and polite. Whenever we have needed an advice or help with anything, he has always been at hand to resolve it promptly. He is very professional and efficient. He knows the rental market well and is very knowledgeable. Keep up the good work Freddie, thank you!PositiveResponsiveness, Quality, Professionalism

Rajesh · 26 August 2021

★★★★★ 2/5

Google

Very disappointed in the recent change of tenancy at my property. Lack of information on the agreement Romans made with the new tenants, very poor check-out of the previous tenant, items missed on check-out report) and very slow in transferring income (two and a half weeks to transfer funds). And I have discovered the property inspections on the previous tenant have not been at all thorough. Too late to change agents now, but will certainly be considering it next time.

Lorna · 30 July 2019

★★★★★ 5/5

Google

We sold our house through Romans Wokingham in March 2016, Having used 2 previous estate agents unsuccessfully . From the very beginning they assured us they would be able to secure a sale and they certainly succeed. We were kept informed of every enquiry and their feed back on viewings was amazing. Daniel Salisbury seemed to handle most of the viewing and was extremely professional throughout.We were a little hesitant over the fees as they seemed quite high,however Romans were worth every penny they certainly earned their fee. Once we had sold we were put in the hands of Natalie Boyd in their move department and she followed and chased the other estate agent and solicitors with dogged determination. Would we recommend Romans Wokingham? you bet we would

Sue · 29 July 2019

★★★★★ 5/5

Google

Romans is a great agency! They have been always very helpful and responsive to all my queries. They even managed to do an online viewing of the property via Skype which was very much appreciated! I like that rental properties offered via their website are usually fully managed and in very good conditions. I am especially grateful to Carla Williams who always dealt with my flat queries in a timely and professional manner, and also to Annie Nicholls who is now helping me to sort out a new flat rental. Thank you ladies, your help has been very much appreciated!

Ivana · 29 July 2019

★★★★★ 5/5

Google

Have just rented a property through Romans Lettings in Wokingham. I was pleasantly surprised by Annie Nicholls who took me through the process. Can't praise this young lady enough!! She is professional, approachable and very reliable, definitely an asset to Romans Lettings. Adrian Smith. 13th December 2017 - Stacey Chuter has restored my faith in Romans Estate Agent Lettings by her super efficient Property Management. She is contactable, and very professional and I would rate her 5 stars. Adrian Smith.

Clare · 29 July 2019

★★★★★ 5/5

Google

Me and my husband had a great experience with Romans when looking for our first flat. I'd especially like to point out how dedicated and professional Holly from the Wokingham branch was. She was patient with all our questions, followed up after every viewing and was very timely in her commitment - she didn't hesitate to go out of her way to show us different flats and found alternatives when necessary. We'll definitely be using Romans again and will recommend it to our friends!

Tamilla · 29 July 2019

★★★★★ 5/5

Google

Absolutely efficient, professional, pleasant and nothing was too much trouble. Phone calls and emails answered promptly. Queries dealt with promptly. Nothing was too much trouble including negotiation! Very easy process during what is normally a very stressful time. Best Estate Agents I have had the pleasure to deal with and that is also down to the fantastic staff Sophie and NIck, I think you deserve great recognition. If Romans stay this way, with this kind of staff I shall only ever use these. Well done and thank you, very happy in my new home.

Lesley · 29 July 2019

★★★★★ 3/5

Google

All ok until I checked my bank account to see if rental money had gone in - it hadn't but I was not informed why. I emailed Abigail Jones but did not receive a reply. I then emailed her again on 4th February and also sent the same email to property management. I received a reply from them saying there had been something on the account and therefore it had. It been processed - I replied to this asking when the money will be in my account but have still not received a reply. I also have not received a copy or any info on the inventory. I would appreciate an urgent reply to both these topics Regards Denise Dixon

Denise · 29 July 2019

★★★★★ 1/5

Google

I have had a most unhelpful time over the past almost 2 years as a tenant with Romans.. They have even accused me of saying incorrect and bad things about my landlady it really is defamation of character...I am still waiting for my rent rebate and only received my deposit after 5 weeks....meanwhile rent is being collected by the new tenant. I was even charged £5 for a replacement light bulb when we had been at the house the night before and all were working. I had to pay for timescale removal which was not there and it was agreed that we provided a professional clean The staff have moved on quickly and I do not believe they have the tenants best interest at heart. I will not recommend Romans.

Dee · 29 July 2019

★★★★★ 5/5

Google

Superb Service. Ian Lewis and Natalie Boyd are so approachable, friendly and kept us up to date every step of the way. Bearing in mind we were selling my mother-in-law's retirement property, which has a very limited market, Romans of Wokingham found a buyer very quickly and have been so professional from start to finish. I would definitely recommend using Romans and we will be doing so when we decide to move. Thank you all. You have all been wonderful.

Debbie · 29 July 2019

★★★★★ 5/5

Google

We were on the lookout for an estate agency and carried out a number of meetings with various agencies. We invited Romans purely because the estate we were interested in had a working relationship with Romans. This, we were led to believe would make things much easier. Ian visited us and was by far the best person we had met and had brought a good selection of detail with him and clearly vast knowledge. We also got a rate that was comparable to other estate agencies, although initially it was a lot higher. Our process meant that at one point of the sale and purchase we were having difficulty that meant Ian in particular had to step in and managed to rescue a situation was was 90% lost. Ian showed drive and experience dealing with the situation and now we are close to moving in to our new home. The only draw back, as with every time i have moved and with any estate agencies involvement, the communication between buyers, sellers, solicitors, estate agents never really works as you would hope. Overall, Ian gets 5 stars from us!

Nick · 29 July 2019

★★★★★ 5/5

Google

Lyndon has great knowledge of the housing market in Wokingham. He has excellent customer service skills and provided support throughout the process. I am so glad I chose Romans. I also need to mention James and Irene the 2 move managers who offered a great deal of support and kept me up to date. Well done everyone I have appreciated both your customer care and continued support - Paul

Paulie06uk · 14 March 2022