Romans Wokingham reviews

★★★★★ 5/5

Google

Lina was absolutely fantastic! Really helpful and went above and beyond! Thank you Lina.

Quaratalain · 20 March 2024

★★★★★ 4/5

Google

I signed up with Romans initially because I was told they were in partnership with a shared ownership company so this would increase the marketing at no detriment to my sale. However when it still hadn't appeared on their advertising sites, I chased it up, to be informed that they were not now going to be in partnership with this company. The property did sell quickly though but for £10,000 less. I was told the feedback on the asking price from a fair portion of viewers was that it was priced too high, it was not me who suggested it be put on for that. All that said, Adam Colvin and Natalie Boyd were brilliant at advising through the process, chasing what needed to be done, communicating regular updates and making sure the sale went through smoothly, so thank you to them.

Tenorsax · 11 October 2019

★★★★★ 5/5

Google

We had a boiler issue and Pooja at the property management team in Wokingham was quick to book a contractor appointment and sort the issue and other things .

Ashwani · 12 February 2023

★★★★★ 5/5

Google

My husband and I worked with Freddie in the wokingham branch , we had a tight deadline as we were moving abroad . Everyone on the team was helpful and made sure we had our flat rented before we left and had all the paperwork in order .

Heather · 29 July 2019

★★★★★ 5/5

Google

I had the pleasure of dealing with Daniel from Romans Estate Agent, Wokingham who pulled out every stop to ensure the purchase of our house. The entire process went as smoothly and quickly as was possible. Daniel has a genuine desire to give a fantastic service, he kept me updated throughout the entire process and he was always available to answer any questions along the way. I would certainly recommend Daniel and his team for their hassle free service. Thanks Daniel, for making what could have been a very stressful time seem so easy!

Nadhi · 29 July 2019

★★★★★ 5/5

Google

Adam Colvin and the rest of the team at Romans Wokingham have given us hope and their trust when other agents in town were skeptical of our ability to secure a mortgage with our limited deposit and just one guaranteed income. We are only a few steps away from owning our first flat together. There is always someone at hand to email any queries to, and their affiliated mortgage advisor is fantastic and we cannot thank them enough for all their support.

Llew · 29 July 2019

★★★★★ 5/5

Google

Matthew, Ian, Louis and the team were great with supporting us through the valuation and sale, and even when our first buyer had to sadly pull out due to issues finding a school. Definitely recommend them to anyone wanting to sell.

Eli · 4 July 2021

★★★★★ 5/5

Google

I would highly recommend Romans Wokingham to anyone looking to rent out their property. As a first time landlord, the advice and help I have received has been excellent. Thank you Freddie for letting my property out so quickly and for making the whole process seamless.

Phoebe · 25 March 2020

★★★★★ 5/5

Google

Five working days from viewing to having the keys. What's not to like? Many thanks to Andrei and the team for making it happen.

Steven · 29 June 2023

★★★★★ 5/5

Google

We had a really good experience working with the Romans team. Morgan was especially helpful and supportive throughout the process.

Sophie · 26 September 2023

★★★★★ 5/5

Google

I have been very pleased with the support provided by my new property manager, Hayley McPhail. She's extremely professional and responds to issues promptly and effectively. I'm confident that our tenants and properties are well looked after.

Martin · 20 March 2025

★★★★★ 5/5

Google

Amazing experience with Sam! Easily contactable, helpful and polite. Thank you Sam.

Hannah · 20 March 2024

★★★★★ 5/5

Google

Great service from Sam and his team, who have helped us find a new property to let. We are very happy about the place we have found.

Roberta · 7 March 2023

★★★★★ 1/5

Google

Truly an awful, heartless company. Had brown liquid coming up into our bath whick they failed to fix after >5 months, forcing us to move out. Ignored over half of our emails. When we did move they flagged up over 50 imperceptibly small scratches and marks in an attempt to scam us out of our deposit despite the fact we had video evidence of the marks in the flat when we moved in. I have to imagine a large portion of the other reviews are fakeNegativeResponsiveness, Quality, Professionalism, Value

David · 26 August 2022

★★★★★ 5/5

Google

Romans I personally haven’t utilised the services or Romans Estate Agents, but a charming Woman Natalie Boyd was involved with one of the clients in my chain, a relocation from Wokingham to where I currently reside in Norfolk. Natalie’s client was buying my home and the move was phenomenally stressful due to immense ineptitude much lower down the chain. Throughout the whole process Natalie was amazingly, (not a word Id often have cause to use) professional, efficient, pleasant and nothing was ever too much trouble for Natalie. Phone calls and emails where all answered promptly. Even though Natalie wasn’t employed by my wife and I she strove diligently throughout the whole process to facilitate our move and that of her client. I would very highly recommended Romans on the strength of Natalie. She is utterly amazing and having moved home many times that’s not something I’ve ever had cause to say about an estate agent, because a lot I’ve utilised have done little to warrant such praise. She strove willingly and diligently across the whole chain to make sure the move was achieved. None of the agents involved in the chain worked as hard or diligently as Nat to facilitate the move. It happened yesterday and in many ways, it was praise to Natalie that it occured. Always acting promptly and professionally to achieve the required end result. After it was finalised she wrote to me (even though she isn’t my agent) to say she was delighted we had all achieved our dream moves. Incredible and so thoughtful. Thank you, Natalie. (and no I’m not related to her😊 that’s how good she is!) Carl Hedger Norwich

C · 30 July 2018

★★★★★ 1/5

Google

AVOID THEM!!! After moving out of the property we were renting they demanded we pay over 300 pounds for thing that needed to be fixed. I didn’t argue, accepted the charges and proceeded to pay though their website. They kept emailing me every day asking for payment. I emailed them and called them to inform about the payment. They promised me a call back, never called. Now I’m getting emails saying my debt has gone to the collection team. Even my former landlord said they were useless. So, if you’re a landlord or a customer, avoid dealing with them. They’re useless if anything goes wrong.

Sebastián · 16 August 2022

★★★★★ 5/5

Google

Kerry has been amazing at helping me through the process of renting a property following a frozen burst water pipe in my house. I would definitely recommend.

Chris · 12 February 2023

★★★★★ 5/5

Google

We have had a great experience with Romans lettings, thank you to Ellie and Andrei who have been extremely supportive, responsive and have answered every question we have had.

Ellena · 14 November 2022

★★★★★ 5/5

Google

House sale Done and Dusted. I dealt with Matthew from the start , then Natalie through to the end of this easy quick process. Romans have sold houses for me in the past so I had no worries about using them again. Professional from the start they had to cope with a few problems along the way but they came up trumps,, as I knew they would. House was sold to 1st people to view it, but only after taking on board advice given from Matthew. Happy , helpful cheerful easy to deal with company, available on Sundays too unlike some estate agents, I will always use Romans. A big big thank you to all involved in the process.

Janice · 30 July 2017

★★★★★ 1/5

Google

Professionalism 0/10 Sarah Hood who has been dealing with bringing my tenancy to an end early, forgot to remove me from an email chain quite literally MOCKING me to her colleague, when all I asked was why I had to get the property professionally cleaned upon exit, considering when I moved in during the height of the pandemic; the property was so dirty I couldn't stay for the first day of my tenancy. By dirty I mean - food in the dishwasher, toothpaste SPIT in the sink, in a property MANAGED by this agent?! Appalling service - avoid as a Landlord and a tenant.NegativeResponsiveness, Quality, Professionalism, Value

Jessica · 21 June 2022

★★★★★ 1/5

Google

Terrible service. Our boiler broke leading to an astronomical electric bill. It took over a month for them to send out a plumber to repair the fault in the middle of winter. Romans take zero accountability and the level of customer service is shocking. It takes weeks for anyone to get back to you. Stay well away from these guys. Shocked at how poor the service is since they are such a big company. Will not be using Romans again and will recommend to my friends all do the same. Terrible.NegativeResponsiveness, Quality, Professionalism

Tim · 21 June 2022

★★★★★ 5/5

Google

It was a wonderful experience being with Romans especially with Catherine Mc Nicholas, for the purchase of our new home. All the process went smoothly and faster with her help & support. Thank you Romans!

Sivaraman · 20 March 2025

★★★★★ 5/5

Google

Fast, reliable and pleasant experience. Moving long distances can be challenges however Sam made the experience stress and constantly remained in touch to manage expectations. All round good experience.

Liam · 15 October 2022

★★★★★ 5/5

Google

Great customer service, Sam Faulkner went above and beyond trying to find me the perfect flat to let and spoke to a lovely Sophie on the phone a few times. They both made the process quick, easy and enjoyable. Would recommend to anyone!

Amelia · 25 March 2020