Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleI’d had some bad experiences with Romans in the past, (as a prospective buyer I was given incorrect information about whether a garage was included, and also as the neighbour of their tenants with a leaking roof issue, which took an age for anyone to get in touch re fixing it), but accepted that over time employees change etc and that this didn’t necessarily reflect how they operate now, some years later.
Earlier this year, I visited the offices with my friend, who is clearly very vulnerable, about her tenancy. She had some questions about her notice period, and she was obviously struggling to speak, but the tone, manner and lack of respect in the way she was spoken to was absolutely shocking. I didn’t say anything at the time because we were trying to ascertain what the next steps were and she needed my help. I was dismayed to note that when I started speaking on her behalf there was a shift in tone and helpfulness. I didn’t address the incredibly rude and degrading way she was spoken to at the time as I did not want to embarrass her and we were trying to begin the process of her moving out. She had asked Romans multiple times about the broken radiators, no one ever fixed them and when she moved out it was apparent that this had had a detrimental impact on her health.
Would not recommend and disappointed that my initial impression of Romans from years gone by remains.
Nicola · 29 June 2023
Agent replied · 29 July 2023
Dear Nicola Carroll,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleBen’s very supportive and knowledgeable.
Wish him a fantastic career.
Kalitta · 13 March 2026
Agent replied · 22 April 2026
Dear Kalitta Raftery
We greatly appreciate your 5-star review and the time you took to share your experience with Ben. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWanted to thank Luke for great service, he's polite, professional and efficient. He keeps good contact and always very prompt when responding, another reason I am happy using @Romans Lettings WokinghamPositiveResponsiveness, Professionalism
Stephen · 21 June 2023
Agent replied · 20 June 2024
Dear Stephen Gresty,
Thank you for taking the time to review your recent experience you have had with our team at Romans Estate Agents Wokingham. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleStarted looking for a new place to rent a few weeks ago and XianXin Chen was helpful from the start and always very responsive. Will definitely be using Romans again after the excellent service I have received first time around.
Samuel · 15 September 2022
Agent replied
Dear Samuel,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleJon Randall was excellent in helping me and my friend move in together, I would highly recommend renting via romans.
JAKE · 20 March 2024
Agent replied · 21 March 2024
Dear Jake Newcomb
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleFantastic service from Lukas. He was so knowledgeable and friendly, made the whole buying process a delight. As first time buyers we didn’t have any clue what we were doing and Lukas really helped us understand it all. Would recommend romans Wokingham to anyone!
Sophie · 28 March 2025
Agent replied · 17 April 2025
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GooglePooja Chavda is my rental property manager. She is very responsive and resolves all the queries in rapid mode. She is always approachable . I would be so glad to have a property manager like Pooja.
Jayakannan · 13 January 2023
Agent replied
Dear Jayakannan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleComing back to the Rental market was a terrifying prospect for me however Molly, Sarah and the team at Romans Wokingham made it a remarkably pleasant experience. Professional, courteous, empathetic and all around great service from Romans Wokingham.PositiveResponsiveness, Quality, Professionalism, Value
Meg · 21 June 2022
Agent replied · 20 June 2024
Dear, Mark Meggy, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleBig thanks to Sarah Hood for her exceptional customer service from getting a viewing booked in through to securing a property for me and my family! Extrememly responsive and professional - recommend speaking to Sarah if you are looking a rental property in the Wokingham area!PositiveResponsiveness, Professionalism
Simon · 21 June 2021
Agent replied · 20 June 2024
Hi Simon, thanks for your praise and kind comments about Sarah at our Romans Wokingham branch. We are happy to have met your expectations.
kind regards
Customer Care Team
★★★★★ 5/5
GoogleComing back to the Rental market was a terrifying prospect for me however Molly, Sarah and the team at Romans Wokingham made it a remarkably pleasant experience. Professional, courteous, empathetic and all around great service from Romans Wokingham.
Mark · 29 July 2022
Agent replied
Dear, Mark Meggy, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleOn time and really amazing!
Shen · 22 March 2026
Agent replied · 22 April 2026
Dear Shen Watto
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThe team is very helpful and friendly, Jonathan is supporting me with the rental process and answering all my queries in an agile way.
Lourdes · 26 September 2023
Agent replied · 25 November 2023
Dear Lourdes Rodriguez
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 4/5
GoogleMoving back to the UK after 21 years offshore so was not au fait with the process. Molly was excellent in keeping me up to date with all aspects of the move and steering me in the right direction. Thankyou
Timothy · 14 March 2022
Agent replied
Dear Timothy Mackett,
We are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleExcellent serivces, I had the pleasure of working with Mr. Jonathan Randall (Lettings Consultant, Wokingham). Complete professionals in coordinating every detail, looking forward to deal again and suggest to reach out for let and sale/buy real estate requirements. Thanks, Roby
Roby · 20 March 2025
Agent replied · 22 October 2024
Dear Roby Joseph
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleAs a first time buyer I found the process of buying my first property very daunting, but Roman's made the whole process easy.
Dan Salisbury in particular was fantastic from start to finish, always going above and beyond to answer any questions and make sure everything was running smoothly. Every aspect, from viewings through to completion, has been handled professionally and diligently by the whole Roman's team.
Strongly recommend to, especially after some less positive experiences with other local estate agents. Thank you Dan and the team!
Rebecca · 29 July 2020
★★★★★ 5/5
GoogleMorgan from Romans Wokingham was a delight to show us round today, young, enthusiastic and had all the answers. Quality service from Romans once again!
Charlotte · 19 August 2023
Agent replied · 26 August 2023
Dear Charlotte Rea
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI’ve been nothing but impressed by how Romans have supported my move. Anita has been so quick, efficient, kind and understanding in smoothing out any issues, and has helped me settle in to my new place.
Henry · 16 August 2022
Agent replied
Dear Henry,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe completed today on the sale of a house in Wokingham. Everyone we dealt with at Romans was friendly and helpful. We lost our first buyer but they quickly got us back on the market, finding another buyer within a couple of days. Offer to completion feels like a slow process, but we were kept informed. Alyson, our move manager, always replied the same day to any emails and regularly chased all involved to keep us on track. We would happily recommend Romans and use them again.
Fintan · 13 January 2023
Agent replied
Dear Fintan
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleKerry was really helpful in finding us an amazing property to rent in the Wokingham area. Any issues/queries were easily resolved via emails or phone calls. Thank you for making it a straight forward process!
Josh · 15 September 2022
Agent replied
Dear Josh,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleVery easy process and lovely, supportive people made my move as stress free as possible
Bill · 15 August 2026
★★★★★ 5/5
GoogleWe had lots of dealings with Tom Bath at Romans. Helping us with our rental property. Tom is quick to respond, resourceful and takes the hassle away from us with his dealings with the tenant and maintenance issues that crop up. Would recommend.
Leelayla · 7 July 2021
Agent replied
Hi Leelayla, your wonderful feedback and rating mean a lot to us. Thank you for this great review about Tom at our Romans Wokingham branch.
Kind regards
Customer Care Team
★★★★★ 5/5
GoogleI have just completed on selling my house today in Winnersh. Throughout the process (not a straightforward one regarding my circumstances) I found Romans to be highly professional and approachable. My main contact was Ian Lewis. Ian has been more than an agent in my opinion. His methodical thinking and controlled approach went above and beyond just selling a house. Ian understood my needs and acted with pure grit and determination. His experience and ways to handle extreme situations got the result we both wanted. I would highly recommend Ian to anyone wishing to sell or buy a property. I wish him all the continued success for the future.
Tamsin · 14 March 2020
★★★★★ 5/5
GoogleI have been looking to rent for a while but couldn’t find anything suitable. Andrei was very friendly and polite when it came to finding somewhere that suited me, I’d definitely recommend going via Romans in Wokingham
Oliver · 18 May 2022
Agent replied
Dear Oliver
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe chose Romans as their brand is pretty well known in the area and the package they offered was pretty impressive. We were in the unfortunate position of having to sell our parents house after they passed away and Romans knew straight away the best way to get a sale from virtual tours to an open house. Dan and his team kept in contact every week updating us and the service they have provided is amazing and made this awful job so much easier than it could have been. I cannot thank Dan enough and would 100% recommend his team to everyone! THANKYOU!!
Jenny · 6 December 2019
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.