Every review we hold for the Wokingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleRomans have been prompt in answering my queries. Their managerial team has overseen and supported their team in enhancing their tenants experience through constant feedback requests, actually accepting and acting upon any kind of concerns. Aston has been overseeing my property and had prompt correspondence and acted even quicker upon any kind of concern or suggestion I had. Thank you, romans!
Ioana · 14 November 2022
Agent replied
Dear Ioana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently dealt with John Randall who I must say was extremely helpful and very efficient from the day I met him to view the new flat that I will be moving into next month, big plus to Romans and thank you for making this process smooth and stress free, Cheers Mike.
Michael · 19 August 2023
Agent replied · 26 August 2023
Hello Michael, thank you for leaving a review. John is very new to the company so I'm delighted to see that he is already leaving a positive impact. Please let us know if there is anything else that we can do to be of assistance. Kind regards.
★★★★★ 5/5
GoogleMoving can always be really tricky and stressful, but honestly the process has been made so much easier with the team at Romans! Everyone has been so helpful, especially Nina, who hasn't stopped helping me with answering various questions and admin bits along the way! While my experience has been for renting a property this time, I would definitely recommend Romans to anyone thinking of buying or renting :)
Ollie · 14 September 2021
Agent replied · 29 July 2023
Dear Ollie Terry,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleI have recently rented a property through Romans in Wokingham and would like to thank them for the excellent service they provided throughout the process. Andrei was brilliant and always ready to talk me through anything l needed to know. He kept me up to date all the time and he is a credit to Romans.
Thank you to all the team and especially Andrei.
Judy · 14 March 2022
Agent replied
Dear Judy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GooglePleased to have a very smooth and delightful experience while processing all formalities for renting an apartment with Romans. Anne-Marie was very responsive and prompt and helped me a lot with the process. Hoping for the best in coming days.
Satabdi · 20 March 2024
Agent replied · 21 March 2024
Dear Satabdi Barman
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe've been really happy with Hayley McPhail - she has been very responsive and proactively raises any issues with the property immediately and very promptly follows up where needed. We would definitely recommend Hayley and Romans!
Lucy · 21 May 2024
Agent replied · 20 June 2024
Dear Lucy Pike
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe have been searching for a property for a couple of months in the Wokingham area, eventually finding a property in Wokingham via Romans Estate Agent. Morgan has been extremely helpful, replying promptly to our queries, proactive in …
Sue · 20 March 2024
Agent replied · 25 November 2023
Dear Sue Uner
Customer care is important to us so we really appreciate you taking the time to … More
★★★★★ 5/5
GoogleWe're not over the finish line yet as our principal contact Jack is moving on to another office - but so far so good. We've had two strong offers within a month, accepted one and hope that all goes smoothly. Jack and the team have been great at only sending quality viewers - we're really impressed. Thank you.
Chris · 15 September 2022
Agent replied
Dear Chris,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleWe have been with Romans, Wokingham, for almost two years now, and we are more than pleased with the service provided. Elliot Belliss recently took over our property and has been approachable, helpful, and reliable. We have had a few unexpected maintenance issues that needed urgent resolution, and these were completed and dealt with in good time.
Leighton · 20 May 2025
Agent replied · 20 March 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
★★★★★ 5/5
GoogleRomans were amazing!!! everything from the start of the process with Romans was smooth and easy, they were so efficient and professional! Big shoutout to Jack for being super amazing! Even on his day off he was contactable, We will defiantly be using Romans’s again in future!
Kathryn · 29 June 2023
Agent replied · 29 July 2023
Dear Kathryn Mccourt
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleWe had a difficult situation regaining tenancy of a Wokingham flat. We were ably assisted by Freddie Milne in this exercise and were highly impressed by Freddie’s professional and calm approach in gaining entry after the locks had been changed. We have no hesitation in recommending Romans’ Wokingham office and would like to take this opportunity to thank Justine Edmonds and Freddie for their assistance in this tricky situation.
Alan · 24 February 2020
Agent replied
Hi Alan Thank you for the recent 5 star review of our Wokingham branch. We are glad that Justine and Freddie have been able to provide you with a positive experience despite the situation and we will be sure to pass on the feedback. Don't hesitate to be in touch if there's anything else we can do to assist at any stage. Kind regards Romans
★★★★★ 5/5
GoogleHad a great experience viewing the house with Ben. It’s nice to work with a team that is helpful and attentive to the details.
Oksana · 20 March 2026
Agent replied · 22 April 2026
Dear Oksana Art
We greatly appreciate your 5-star review and the time you took to share your experience with Ben. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a fantastic experience with this agency. Always solving maintenance issues timely and responds to mails quickly.Especially Izzy,who is always friendly and professional in dealing ..I also had a wonderful experience with Aston.She responds to mails quickly n promptly..Looking forward to associate with Romans in burnham more..Thank you for all the help you do for us.
Ansù · 16 August 2022
Agent replied
Dear Ansù,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleMy agent Randall has been super helpful in getting me an apartment. He is the go to guy for lettings by Romans
Leon · 4 November 2024
Agent replied · 11 November 2024
Dear Leon Joseph
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleOur home was severely damaged and we urgently needed to find rented accommodation. We contacted several letting agents but a star performance by Annie Nicholls at Romans in Wokingham found us an ideal house rental at very short notice. She went out of her way to speedily conclude leasing arrangements and could not have done more for us. She was a star and we would heartily recommend Romans. Thank you Annie!
A · 7 October 2018
Agent replied
Thank you for your positive review regarding Romans in Wokingham. Kind regards, Sue Winterbourne - Regional Lettings Director
★★★★★ 5/5
GoogleAs a landlord we have used Romans for many years and always found them very responsive and helpful. Kaitlyn has recently ensured a smooth check out and deposit return for both tenants and landlord. Great service. Thanks
Teresa · 20 November 2025
Agent replied · 20 March 2026
Dear Teresa Gent
We greatly appreciate your 5-star review and the time you took to share your … More
★★★★★ 5/5
GoogleOur home was severely damaged and we urgently needed to find rented accommodation. We contacted several letting agents but a star performance by Annie Nicholls at Romans in Wokingham found us an ideal house rental at very short notice. She went out of her way to speedily conclude leasing arrangements and could not have done more for us. She was a star and we would heartily recommend Romans. Thank you Annie!
Gordon · 30 July 2018
Agent replied · 29 July 2023
Thank you for your positive review regarding Romans in Wokingham. Kind regards, Sue Winterbourne - Regional Lettings Director
★★★★★ 4/5
GoogleKaitlyn resolved my issue on my rent arrears, she kept me informed, was helpful and the issue was resolved promptly.
Brigitte · 1 April 2026
Agent replied · 22 April 2026
Dear Brigitte Huggan2,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with us. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
★★★★★ 5/5
GoogleI contacted Romans as i have been on the search for a bigger property with a garden for my daughter since Lockdown started. Both Anthony and Eleanor were very helpful and quick on responses from when i sent my request in. I viewed the property the next day and everything since has been very smooth and easy, highly recommend the Wokingham branch.
Katy · 24 February 2021
Agent replied
Dear Katy Maley,
Thank you for the great review of our Romans Estate Agents Wokingham team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleKaitlyn young has looked after my property which I rent out, she is amazing at her job . Always sorts any issues out I have straight away, very professional and polite
Rod · 22 August 2026
★★★★★ 5/5
GoogleJonathen R. has been a huge assistance in me acquiring the property I’ve been looking for 3 years. He was informative, pleasant and polite during the viewing. He was knowledgeable about the workings of other departments within Romans and was helpful in answering all my questions. He’s gone out of way to provide me with all the information I needed, to make the process of my tenancy as easy as possible and informing me of each step along the way. This is the best service I’ve received from the start of my business with Romans, over 4 years. Keep up the good work.
Natasha · 20 March 2024
Agent replied · 21 March 2024
Dear Natasha Andishi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI recently engaged Jagdeep Randhawa to manage my property, and I couldn't be more pleased with the exceptional level of service provided.
Jagdeep exhibited a profound knowledge of the local market and went above and beyond to ensure that my property was well taken care of. From handling tenant inquiries promptly to coordinating repairs and maintenance, their attention to detail was impeccable.
Her communication skills were outstanding, keeping me informed every step of the way and providing thorough updates on property inspections, rental income, and any necessary paperwork. I truly felt at ease knowing that my property was in capable hands.
Overall, I highly recommend Romans for anyone seeking a full-service real estate agent. Their expertise, reliability, and commitment to excellence make them stand out in the industry. I am grateful for their outstanding service and look forward to continuing our successful partnership.
Venkat · 20 March 2024
Agent replied · 21 March 2024
Dear Venkat Sunil Pathi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 1/5
GoogleAwful place. They will give you a property in a horrible state. Freezer doors unable to shut with how over frozen they are, stinks etc etc. Then when you return it at the end in immaculate condition after a professional clean, they will still claim it needs to be done again. Charge you. And make up fake charges for replacing a whole toilet because of a water mark down the bowl and buy a new smoke alarm that was broken before we moved in. Seriously recommend staying away.
Jamie · 20 March 2024
Agent replied · 20 June 2024
Dear Jamie Harper,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 1/5
GoogleAfter telling us multiple times they were going to pay our deposit back, Romans still haven’t given our deposit back. It’s been well over the legal 10 day period. …
Zak · 22 December 2025
Agent replied · 20 March 2026
Dear Zak Warner,
We truly appreciate your feedback and thank you for sharing your experience with us. Providing excellent service is our top priority, and we take customer … More
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