Romans reviews

★★★★★ 4/5

Google

This review is specifically for the work completed by this branch for our house sale. We chose to sell through Romans as we were impressed by the Residential Sales Manager (Ian Lewis) and they offered us the best rates compared to other estate agents. It was a difficult sale with multiple drop outs, but we found their sales team to always have a pragmatic approach and were generally very helpful. 4/5 stars because they aren't the best at answering the phone and we got a bit fed up of listening to the Roman's Daily Personalised Missed Call Message which seemed to always have them quote yesterday's date. Romans handed us to LRG for the move manager part of the process which we found to be very poor but that should not affect the review of this particular branch.

Anonymous · 30 May 2025

★★★★★ 5/5

Google

As a landlord I have used the rentals department of Romans in Wokingham for a number of years. I have especially found my property manager Anne-Marie Osborne to be very …

TRISH · 22 July 2026

★★★★★ 5/5

Google

We had a great experience with Lyndon from Romans from start to finish. Lyndon was really approachable, honest and transparent when it came to appropriately pricing and marketing our property. He was able to secure a quick sale with only one day of viewings. He supported us in moving things forward smoothly with our sales and purchase via the solicitors and through speaking with the other estate agents. And most importantly he was always positive, smiling and easy to get hold of. We couldn’t be happier with the service we received.

Emily · 16 August 2022

★★★★★ 5/5

Google

I let myproperty on a 3 year deal through Romans. After a shaky 12 months or so, Alistair Schorah was assigned to me, as I moved to a managed service. He never came to me with a problem, just solutions This solution based approach dramatically improved my experience and level of service I had previously received.. I would highly recommend Alistair when letting a property, as I can't fault him. So thank you for Improving my experience, and also exceeding expectations and preconceptions, massivley.

Jason · 16 August 2022

★★★★★ 5/5

Google

We've been really happy with Hayley McPhail - she has been very responsive and proactively raises any issues with the property immediately and very promptly follows up where needed. We would definitely recommend Hayley and Romans!

Lucinda · 20 March 2025

★★★★★ 1/5

Google

Romans, Wokingham-AVOID! This company is absolutely appalling in the way they treat people. They seem to believe that a forceful and bullying type approach is the best and most professional way to deal with their clients. We desperately needed somewhere to live in April 2021. I was 37 weeks pregnant and I was in and out of hospital with hypertension. We found somewhere with Romans but despite it being empty (previous tenants had moved out) we were unable to move in. This was apparently due to works that they needed to do to the property. The day after we moved in, that’s when they decided to start the work that should of been done. I was 8 days away from giving birth and incredibly unwell but Romans didn’t care. Our apparent property manager Jagdeep blamed the lettings manager Ellie for not getting the work done. The works continued when I returned home with a newborn and recovering from a Caesarean. Romans didn’t care at all. We were very good tenants, paid on time and kept the house in a lovely order. For two thirds of the 1 year tenancy we had weekly 4 hour cleaners. We had gardeners 2 hours fortnightly, treated and jet washed the driveway. This was because even though it was rented, it was still our home. When it came to giving notice on the property I wouldn’t let Romans in to show people round as early as they wanted to. They didn’t “want the landlord to be without money”. I wouldn’t let them because of how they behaved in the beginning of our tenancy. Fast forward to checkout and the inventory clerk commented on the fact it was clean and even made reference to the fact the garage had been hoovered. We used professional oven cleaners, cleaners, window cleaners and gardeners. When the report came in it states that everything needed cleaning leaving us with a £432.00 bill. I suspected this to be because we would not allow them into the property as early as they wanted. This really annoyed the lettings manager. Do not believe that the inventory clerks are non biased third parties. It seems the inventory clerk used was in fact an ex employee of Romans. That is most definitely not unbiased. I was also advised by a Romans employee that the property needed to cleaned again anyway due to more works being carried out. In addition to this we saw on the report that we had left 1 drawer in the kitchen unemptied. This was reported to the property manager the next day. She tried to suggest that we could make arrangements after the cleaning costs were recovered. Eventually we made an appointment for me to collect the belongings. 30 minutes before the appointment I was called to say the contents had been removed and could not be located. Romans instructed their cleaners to dispose of everything stating it was our problem and we shouldn’t have left it. This drawer had some paperwork in including my babies birth certificates, prescription medication and various odd items. This is because I didn’t let them into the property. Their behaviour is absolutely disgusting and the worst bit is they are proud of themselves. The landlords friends live next door and thanked us for being fantastic tenants!

Claire · 17 July 2022

★★★★★ 5/5

Google

Whilst buying a property through Romans, I was fortunate enough to deal with Louis and Matthew in the Wokingham branch. Despite a very stressful move, with tight deadlines, Louis and Matthew were able to keep me updated with the situation and offer advice as to how the conveyancing process worked and any action that I needed to take in order that the move happened within the timescales. Louis's helpfulness continued after moving in to the house, finding information out from the previous owners as to how things worked etc around the property. Thank you for your help.PositiveResponsiveness, Professionalism

David · 21 June 2022

★★★★★ 5/5

Google

Kaitlyn Young was very helpful throughout our tenancy end! Thank you!

Dale · 20 November 2025

★★★★★ 2/5

Google

We moved into Bucklers Park, the house was not completed before we moved in, walls were not painted correctly, scratches, no shed, cracked sink, plumbing not working, doors didn't close, didn't even have front door keys as the agents couldn't find them, had to use the patio doors. Was told by agent Paige that house was not inspected prior to us moving after i questioned all the faults. The back garden had hazards area and i slipped and hurt my leg badly, the lack of draining made the area muddy and slippery. Romans refused to fix this area. The door frames are cracking, paint peeling off as there was no primer used on the wall's. When we moved out we touched up areas as per the paint Scarlett said we should use. Now they wanting £100 redecorating fee as the paint has not blended. Yet Romans could never fix any of the faults that were reported, kept saying sorry the landlords wont do this, then passes on the builders. They never want to help with anything, but they happy to take your money and then want to find fault with everything when you move out, now they wont even negotiate. The house is better condition than when we moved in. Unprofessional service. Honstely look at other agents before renting with Romans.

Kim · 10 April 2025

★★★★★ 5/5

Google

Romans dealt with my sale recently. I initially dealt with the manager, Ian Lewis, who took the details and put the property on the market. Through the sale I dealt with Dan, Ashleigh, Matt and Louis. All were a pleasure to deal with and gave prompt feedback after each viewing. From the property being on the market to exchange of contract was under 12 weeks. I would highly recommend this company Gary BPositiveResponsiveness, Quality, Professionalism, Value

Gary · 26 August 2022

★★★★★ 5/5

Google

This review is regarding Property Management services provided by Hayley McPhail- Property Manager at Romans . She has been very proactive in making sure that the maintenance queries are answered in a timely manner and attended to by a professional contractor. Also the 6 month inspection was carried out in a very professional manner with detailed photos ,condition of property was reported in great detail on their online portal that is quite user friendly. So far the experience has been very good with Romans and look forward to continuing this relationship further on. However they are a little expensive but the service is good.

Prakash · 20 March 2025

★★★★★ 5/5

Google

I have been with Romans, Wokingham for four years now, and I am more than pleased with their services. More specifically, their team have always been easily approachable, helpful and reliable. A most recent example of the latter, is an unexpected maintenance issue that needed urgent resolution. During the whole process, I was kindly and promptly assisted by my new property manager, Ms Hayley McPhail who kept me informed all the time about the communication outcomes with the Landlord, actions taken and the relevant external professional visits. I remain highly appreciative of all Ms McPhail's efforts and support in tackling the issue with due responsibility. Thank you, Hayley. Thank you, Romans, Wokingham.

Vanya · 20 March 2025

★★★★★ 5/5

Google

5 stars through and through. Romans Wokingham have provided exceptional service throughout the purchase of our property. From viewing right through to completion, we have been so thankful to have had Romans as our estate agent. Our move manager, Catherine McNicholas has truly been incredible. We have been able to contact her with anything we've needed help with and she has always responded so quickly with all the information we need. The inevitable complications throughout the process have been made so much easier, simply by Catherine explaining them in such a way that we could properly understand and deal with the issue at hand. We couldn't have done it without her! I would 100% purchase / sell through Romans in the future.

Hannah · 20 March 2025

★★★★★ 5/5

Google

I’ve worked recently with Jack Cracknell who has helped me with my end of tenancy ( I’m the Landlord). Jack has been professional, helpful and polite. He has updated me at each stage without any need to chase and has listened to and acted on any concerns or queries I have had. Thank you Jack!

Rima · 20 March 2024

★★★★★ 5/5

Google

Hollie helped us with the moving process and she was so helpful. She called me on every step letting us know what was happening. On the day I had a few questions and she answered all of them she has been extremely helpful thank you.

Charlie · 6 March 2026

★★★★★ 5/5

Google

Staff at Romans Wokingham were thoroughly professional and proactive in getting me this property and later with move in. I got my first home in the UK through them after I moved to this country and whole experience was seamless. Sam and Jag were always supportive and helped address all matters in seamless manner.

Saurabh · 20 March 2024

★★★★★ 5/5

Google

From start to finish everyone has been amazing at romans Wokingham in the process of selling my property especially Cathrine our move manager couldn’t be more attentive and helpful. Thanks again

Matthew · 18 March 2025

★★★★★ 5/5

Google

We were shown properties by Ben, who have scheduled us 5 homes to see, which gave us a lot of options to choose from. He was very helpful, professional and optimistic throughout our experience. Would definetely recommend this agency for first time buyers.

Michelle · 6 March 2026

★★★★★ 5/5

Google

We have recently sold our house through Ian Lewis and his team. We thought they were very easy to talk to and they didn't mind answering any questions (even if we thought they were daft!) We particularly wanted to mention Louis, who took time to introduce himself when we went to the office and thought to ask if we were ok on completion day(we had lived in our house for 20 years so it was a big move). The whole team never made promises they couldn't keep and made sure that viewings were COVID secure. The move manager Alison and her team made what could have been a stressful situation a whole lot easier by being in contact with our solicitors all the way to completion.PositiveProfessionalism

Debbie · 26 August 2021

★★★★★ 5/5

Google

What an amazing experience it has been selling our house through Romans! Ian Lewis, our Sales Manager was professional, reachable and always kept us in the loop. Matthew Leigh and Ashleigh Ive, were fantastic with arranging the viewings to suit our availability. We were so pleased to have received several offers within the first week and accepted an offer. Matthew communicated with us throughout the process along with Romans Move Manager Alison Savva. After the sale when we desperately needed some help with our purchase (through another Romans branch), Ashleigh Ive went out of her way to help us with the paperwork. She was incredibly welcoming and very professional. We are so grateful to Ashleigh and the Wokingham team for making this such a positive experience!PositiveResponsiveness, Quality, Professionalism, Value

Syed · 26 August 2021

★★★★★ 5/5

Google

Instructed Romans to sell our house, everyone is so friendly and helpful. Special mention to Morgan who is always happy to give us advice with the property we are hoping to buy,, even though it is not Romans selling it. Ian is also very helpful and they always call you back! Definitely recommend and use again if need be.

Sue · 26 October 2023

★★★★★ 5/5

Google

I recently had to rent a house out and Romans found me suitable tenants quickly and at a fair market price. Sarah Hood in particular is highly recommended. I am not based in the local area so it was difficult to manage the logistics of preparing the house for new tenants, furniture clearance, etc. remotely. Sarah Hood went above and beyond the call of duty in helping me to manage all of this. Her customer service was amazing and I could not have done it all without her.

Maxine · 9 July 2021

★★★★★ 5/5

Google

After lockdown we had trouble sometimes getting replies in a prompt and professional manner from Romans and were a little disheartened from when we tried to end our contract early and it seemed we didn't have the contact we thought we deserved at times. Then we met Georgina Seymour. At the end of our tenancy, she was a delight. Prompt and professional. Sending emails well after office hours at times showed her commitment to her clients and outstanding professionalism and promptness. We had such a delightful experience that the lack of contact in the beginning seems a distant memory. Thank you Georgina for your amazing customer service. Justin and Brooke

Justin · 21 June 2021

★★★★★ 5/5

Google

Can’t fault the service. Ian attended and went out of his way to ensure we understood every step of the process but didn’t pressure us at all. We signed up with a competitive rate and the house was sold within 48 hours. Amazing service. From sale to completion it took approx 10 weeks. The whole team made this process so easy and we didn’t need to stress about anything. Ian called regularly to check in and make sure all was good, I genuinely was made to feel like there was no issue they wouldn’t help with. I am selling a buy to let property as well through Romans, again, the process is smooth. I won’t use any other agent moving forward. Thanks Ian and team.

Simon · 18 June 2021