Regents reviews

★★★★★ 5/5

Google

Fantastic service all throughout our purchase. Excellent communication throughout, at every stage. Shout out to Anna for all her help!PositiveResponsiveness, Quality, Professionalism

Barney · 10 January 2022

★★★★★ 5/5

Google

Whilst trying to find a flat to rent I contacted various agencies in Woking . By far the best were Townends, primarily due to Anna, who came back to me immediately, was always at the flats before me, always knew detail of each flat and was just extremely professional and friendly ! Big thank you to her for finding me a great flat for me and my son. Would highly recommend !PositiveResponsiveness, Professionalism

Stefanie · 22 June 2021

★★★★★ 5/5

Google

We had Anna who was super helpful- always checking in on us and updating us whenever we needed, definitely recommend!

Natasha · 27 March 2025

★★★★★ 1/5

Google

Avoid renting with them if there is lady called Liz Owen involved with the property you are planning to rent . We moved out last August and still no deposit back she is hiding and the agency is doing nothing about it .All they did was rolling yes and saying well we know it’s difficult with Liz we have lots of complaints about her .

Galya · 15 June 2022

★★★★★ 5/5

Google

Having instructed Waterfalls to sell our house, I cannot praise them more highly. From the initial consultation and valuation of our property, right through to the exchange of contracts the whole team worked tirelessly and efficiently to find a suitable buyer as quickly as possible. Once achieved, a special mention should be given to Matthew Parr for his persistence in ensuring the the legal and financial elements were kept on track to achieve a swift exchange which for us was an essential requirement. In my experience, Waterfalls have set the standard to which all other Estate Agents should aspire.

Tim · 27 August 2017

★★★★★ 5/5

Google

As a tenant, I've been through some rather horrendous experiences with estate agencies in Woking and am always weary when dealing with them. Waterfalls turned out to be a pleasant surprise when I moved into my newest property! They manage it and when there are issues, they get dealt with fairly quickly. The team in the office is lovely and I look forward to my quarterly inspection visits :) From a tenant's perspective I give them a definite thumbs up - one of the very few good estate agencies in Woking.

Maky · 27 August 2017

★★★★★ 5/5

Google

Great support and guidance from Kate.

Esteban · 20 August 2025

★★★★★ 1/5

Facebook

Please avoid this agency in any and every way possible. I have not had no hot water for three weeks now and they have failed to show any concern or immediate response to the situation. It took 3 weeks for an engineer to come out, only to spend a minute at my home promising the hot water will work, only to have lied. Nothing was fixed, changed or altered. Every time me or my partner contact the agency it takes almost forever to get a straight answer or response from someone and calling the head office is even worse. I have also had no doors throughout a 1 bedroom apartment for over 6 months and although I have asked about this situation, I have been ignored several times; even during winter when a draft had run throughout my home. (needless to state the lack or security, warmness and safety this has caused for me and my family.) For the agency fees, deposits and rent private properties demand, the service is ridiculous and had ruined my first home experience. They show no care for you, your children or lifestyle. Stay clear of this company.

Kia · 18 August 2016

★★★★★ 1/5

Facebook

Would give zero stars if I could, terribly incompetent bunch of agents, total disasters from start to finish of our tenancy as five weeks after checkout we're still waiting for deposit. We rented a mouldy ground floor flat through them for 2 years and all we got told was to open the windows more.... Got ignored for days with any maintenance matter, whether the boiler was broken or toilet leaking, they couldn't care less. Nightmare, never ever again, would rather live in a tent!

Johanna · 8 March 2016

★★★★★ 1/5

Facebook

this company is the pits and I would advise everybody to stay well away ,they have conned my family for 6 weeks, and two days before moving in they said they cant move in, about four hours after paying them 3 months rent . my family have been and purchased all their furniture which is due to be delivered on Wednesday ,I am so angry and am going to consult a solicitor tomorrow , this company should be closed down before they wreck any more peoples lives

Patricia · 22 February 2016

★★★★★ 5/5

Google

Excellent service.We bought our first home through Waterfalls Woking.Special Thanks to Steve Mantell for all the prompt response to all our queries and for handling all communication with seller smoothly. Thanks

Merrin · 27 August 2017

★★★★★ 1/5

Facebook

DO NOT TRUST THESE COWBOYS. Despite agreeing a move out date for my flat with the landlord and Townends, after I moved out, Townends had failed to secure a new tenant (after informing me they had found one). After returning the keys to them I was left with an empty flat THAT I COULD NOT ACCESS and that I was still paying rent on. Do not trust Townends if you value your sanity. 1 star because I can't give them 0. Shocking.

Peter · 2 December 2015

★★★★★ 1/5

Facebook

As communicated by people on this forum, I cannot believe the degree of unprofessionalism displayed by the company and their agents. They have properties for which they take people's money (but they will still show up on their website and rightmove) and then cite legal loopholes to get out of the mess they put their clients through. It is one thing to be 'legally right' and a completely different thing to be 'morally upright'; the latter, I don't think the company has heard of. Hopefully this review and what several others have posted here will help prevent other people from falling prey to them.

Merin · 17 October 2015

★★★★★ 1/5

Facebook

I was a client/tenant of Townends for roughly a 9 month period after coming from an abroad location. I was treated fairly and adequately up to the point where I was moved into the property and started paying my rent. What one worker would say would be contradicted by another. My example is this, when moving into our property there was a damaged window. Nothing major, but something that would need to be taken care of. Our letting agent said that on our contract that we should not put a date as it would constrict the landlord, so we agreed. After 4 months of no contact from the landlord (whom we've never spoken to), we had to push Townends to get the job done. When speaking with one of the repair agents (sorry I don't know everyone's title), they asked me why I didn't put a time-sensitive clause on the repair, like it was my fault. I was just annoyed by the whole process and felt like I wasn't being respected as an equal. I don't know if this is the reality for every letting agent, but if I were to ever return to the UK I would not really care to work with Townends. I give a 'poor' rating because I do not believe I was treated 'fair'.

Jonathan · 9 October 2015

★★★★★ 1/5

Facebook

It is surprising that this company is still in existence. From all of the negative feedback and poor reviews online, it only further took personal experience to realise how absurd, ridiculous, and unprofessional this company really is. After dealing with 5 different people and sending several emails to both the Egham office and main office accounting the issues we have had nearly EVERY DAY for two weeks, we have gotten ZERO written confirmation of anything. Specifically, we have been dealing with new tenants moving into a property we have paid for. We told Townends a specific date we would move out, and instead a new date was already assumed and confirmed by them without us knowing. Additionally, a move in date has already been confirmed with the NEW tenants, which we were never told of either until after it had been confirmed. However, it was even more shocking that the landlord did not know of this confirmed move in date either! To date, this issue has not been resolved. If it wasn't for the forced rating of "1 star" I would have put "0" or negative if I could. If word-of-mouth proves influential in a companies reputation, I hope it would be this one. A word of advice? Improve your communication. It appears a lot of individual work at Townends (we know, we have talked to a different one every time we call!), so focusing on getting them to talk to one another would be a good start.

Sarah · 7 October 2015

★★★★★ 5/5

Google

Fantastic service from the start. Communication on point. Everything done in a timely manner. 10/10

Piers · 20 March 2025

★★★★★ 5/5

Google

Really pleased with the service from Anna who supported through my sale. I had regular updates from her and the team, and she went over and above for my buyer. I would use them again.

Yvette · 20 March 2024

★★★★★ 1/5

Facebook

ヴァッカーロ エピファニオ Revolting, repelling, words can't express the repugnant attempt of service these bunch of outrageously incompetent people provide. A call to all the people victim of these unspeakable agents We have to come together to make issue them a Court order to stop them operate! (May 2016)Disgracefully unprofessional company, unable to provide any sort of service whatsoever, utterly unreliable. Never experienced such a level of incompetence anywhere else - speechless! (Jan 2016)

ヴァッカーロ · 19 January 2016

★★★★★ 5/5

Google

Its very difficult to find genuine and honest estate agents these days and I have to say, after multiple tries with different agents, I was pleased with the services offered by Waterfalls and Matthew Parr. We managed to complete the deal and appreciate the openness of communication when you are going through a lot of emotions. I hope you keep the same level of service as you grow. Cheers

Sapan · 27 August 2019

★★★★★ 5/5

Google

Really helpful staff who went the extra mile to keep our chain going. Anna was brilliant. We wouldn't hesitate to use them again.

Giles · 27 August 2017

★★★★★ 5/5

Google

We had a really good experience with Waterfalls at the end of last year when they dealt with our sale and purchase. Our agent Steve Mantell was brilliant, always at the end of the phone to help with anything we needed and really kept the process going, especially during the stressful moments. Highly recommended.

S · 27 August 2017

★★★★★ 5/5

Google

I had a fantastic experience dealing with Kevin and Zack. Townends Regents were a breath of fresh air with their approach and attitude to selling my property. Other agents came in and priced the house wrong, Kevin got it spot on and was always very honest and straight talking. Zack then got me multiple offers and ultimately the best price. Very very happy and would recommend to anyone!

John · 30 July 2019

★★★★★ 5/5

Google

Lilly, is amazing at her job and professional highly recommend.

Jem · 20 March 2025

★★★★★ 1/5

Facebook

Sorry can't recommend since one of your branded cars parked in a parking space as seen on fb 06-12-18 #slingsally Being in a blue badge space. With a blue badge causing a blue badge holder to. Prk in a. Space where there was danger to them and their child.. And. Wheelchairs especially need clear access. Sorry but had to do this. Happy. To. Update review when action taken.

Pixie · 6 December 2018