Regents Woking reviews

★★★★★ 5/5

Google

Very pleased with the service provided. House was successfully sold.

Tara · 27 August 2018

★★★★★ 5/5

Google

We rented a house for 3 three years through waterfalls and have always found everyone to be extremely helpful and professional. Apart from once during our quarterly inspection where I was told it was unacceptable to have leaves in my garden in October after the trees lost their leaves, perhaps I should have been stood under then tree with a bucket to catch the leaves as they fell. Anyway, recently the boiler broke and Bel, the property manager, was great at trying to get it fixed as quickly as possible and even offered us the use of her shower while we waited as we had no hot water. It was very kind of her and is the true definition of going above and beyond. Thank you to everyone at Waterfalls for a stress free rental experience!PositiveProfessionalism

Kirstie · 28 August 2021

★★★★★ 5/5

Google

Always polite and professional. Thanks Matt, Steve and Anna!

Faye · 27 August 2018

★★★★★ 5/5

Google

This review is for Bianca Rose. We couldn't have wished for better service we were kept updated every step of the way in a professional and friendly manner throughout the process. We would not hesitate to recommend Bianca Rose. Thank you.

Andrew · 27 August 2018

★★★★★ 1/5

Facebook

Have been living with loose dangerous tiles in my bathroom for nearly 6 months now and very little has been done or followed up about this situation. This company is the worst letting agent I have ever had the misfortune to rent through in London. Some of the worst customer service I have ever experienced, because there is none.

Cameron · 15 March 2016

★★★★★ 5/5

Google

Scarlett has been very helpful in communicating with ourselves, any problems we had prior to moving in Scarlett got straight on the phone to the Landlord to help sort things out for us. I would definitely recommend using Townends.

Rio · 30 July 2019

★★★★★ 5/5

Google

Very helpful and caring. Wouldn't want to buy or sell with anyone else. Anna went above and beyond to help get our purchase completed.

Ben · 26 August 2022

★★★★★ 5/5

Google

Just like to personally thank Bianca for all her hard work in selling out property with all the Probate problems and chain problems but getting us all through the process with speed and total professionalism. Much appreciated. Thanks.

Patrick · 27 August 2018

★★★★★ 1/5

Facebook

Avoid at all cost. They leased me a property that wasn't cleaned at all, with dirt and disgusting mould like patches on the walls and by the windows. Agency and the landlord claimed that it is professionally cleaned which was obviously not true. On top of that I was left without heating and hot water for my first 2 days at the apartment and agency didn't provide any assistance or help during these drastic circumstances. In addition, when I was trying to receive help or guidance my point of contact in agency blocked me even on WhatsApp. I have leased from different agencies across 3 countries and I can certainly claim that is the most unprofessional agency I ever had contact with and the experience has been dreadful. Please avoid signing with them unless you want to live in a place with no heating and having a constant headache getting any assistance from them.

Roberts · 17 November 2020

★★★★★ 5/5

Google

We recently sold our Woking property through Waterfalls, after being impressed in buying it through them a few years before. The entire team provided excellent service throughout, they managed to quickly find buyers and managed the post sales process really well. Would definitely recommend.

Andrew · 26 August 2021

★★★★★ 5/5

Google

We recently enlisted Waterfalls to sell our house. It was the best decision ever made. In woking there are some estate agents that are not the most honest of people who promise the world & more money for your property but just dont manage to pull it off. You can be rest assured you will only ever hear honest & sound advice from the team at Waterfalls. While they are all very friendly & efficient we had a lot of contact with Matt who is amazing. He was on the ball all the time & didnt miss a trick. We were so pleased with our outcome we recommended them to our neighbours. They sold in 2 wks ! another local agency had the very same house on the market for 7 months without any success. this speaks for its self A HUGE thank you to the team.

Sam · 26 August 2020

★★★★★ 5/5

Google

The process was very smooth and the advice and guidance they shared was very helpful! I would definitely recommend Waterfalls

Ali · 26 August 2022

★★★★★ 5/5

Google

It was refreshing to deal with an estate agent, who was knowledgeable as well as well as caring. We dealt with Scarlett, she handled every question we threw at her in a professional manner.

Paul · 30 July 2019

★★★★★ 5/5

Google

We have received an excellent service, particularly from Shona West, who has been absolutely amazing.

Geraint · 20 March 2024

★★★★★ 5/5

Google

We wanted to take a moment to express our deepest appreciation for your exceptional assistance in helping us find and purchase our new home. Your expertise, guidance, and unwavering support were instrumental in making this significant milestone a reality. Matt, Anna and Lily have been great!

Monty · 20 March 2024

★★★★★ 5/5

Google

Great service and very friendly welcoming atmosphere. I visited four agencies today to ask about the new Energy law coming in which was worrying me and my husband greatly. Out of the four agencies I visited in the High Street I spoke to a lady called Jess in the rental department. She was the only person who I spoke to who knew the law on this and in a nice reassuring way explained it to me clearly so I could relay it to my husband later. I wish I had gone here first! A very friendly lady who clearly is knowledgable and a true professional in what she does. I haven’t used Townends in the past but I definitely would in the future after my visit today. Mr Townends this lady is a real credit to your company

Sarah · 30 July 2019

★★★★★ 5/5

Google

Matt was fantastic throughout our sales process and also in our purchase. We will use Matt on all of our future sales.PositiveResponsiveness, Quality, Professionalism, Value

Simon · 22 June 2021

★★★★★ 5/5

Google

We are returning clients and Anna is professional to the core! Thanks again

Bianca · 29 December 2022

★★★★★ 5/5

Google

Waterfalls were very helpful throughout the process and gave good, commercial advice to us as a seller. Matt was particularly helpful and, in summary, we were very pleased with their overall work.

Steven · 27 August 2017

★★★★★ 5/5

Google

Our experience with Scarlett was very professional and enjoyable. She took the time to listen to what we were looking for and was always available when we needed her.

Scarlett · 30 July 2019

★★★★★ 1/5

Facebook

The lettings management is less than a joke. I've been trying to deal with them about a phone line issue, where they only have to call the landlord (which I cannot contact myself, as they won't provide contact information) and ask for permission to reinstall a phone line. It's been now 6+ weeks of me calling multiple times a week, being told someone will call me back within the day every single time. Spoiler alert: not once I've been called back. I now just spoke to a plainly rude lady on the phone, who essentially told me I need to talk to some other person, which is not there now, as she can't really tell me anything. You should be out of business, and I am sorry I didn't know any better when I paid your fees. I should have just avoided properties advertised by Townends.

Paolo · 17 October 2016

★★★★★ 1/5

Facebook

FOR YOUR OWN BENEFIT, I ADVISE YOU NOT TO HAVE ANYTHING TO DO WITH THIS ABSOLUTE SHAMBLES OF A BUSINESS!!! If I could give minus stars I would. Absolute mockery of an organising with a bunch of clowns trying to run it. It was a shambles from start to finish with them and would advise you to look elsewhere. Bunch of money grabbing arseholes! Extreme fees to move in! £500 admin fee and £175 to walk around with a clip board and charge for an ‘Inventory fee’ (even got a lot of that wrong!) Told me parking was free when I moved in, got a ticket two days later. The oven broke and it took 3 weeks to rectify as they gave the contractor the telephone number of the person who lived there before me. Shower broke and it took 6 weeks to fix as they have no control over the landlord who apparently didn’t get back to them. A further £100 fee to renew the tenancy after a year. When I moved out it was cleaned to a very good standard but still wanted to charge me £219 for a professional clean as they stated there was a ‘dusty toilet roll holder’ and ‘dusty curtain pole’. Then to top it off there was a few items missing from the inventory which was packed in error by my friend when I left. This was brought up upon check out so I later returned the items to the office in Guildford. 2 MONTHS later when I finally received my deposit back (was charged £180 in the end for the dusty toilet roll holder and curtain pole) I was also charged a further £50 for the missing items I had returned weeks before. When I called them to ask why, they admitted that the box of items was still sat in the office and they had done nothing with it. Then proceeded to laugh and say ‘I don’t know what you want us to do about it?’. Shambles! The agents are all very rude and as much use as a chocolate fireguard! Cannot stress enough how much of a joke this lot are so I would advise everyone and anyone to stay well clear.

Woody · 27 September 2016

★★★★★ 1/5

Facebook

If you are considering giving Townend the business of letting your property or renting a property from them I would suggest caution. Make absolutely sure that all the I's are dotted and the T's crossed. They have a reputation as being a little sharp with what they promise, the way they communicate with clients and suppliers and what they promise they will provide. They do not have a credible or mature way of handling customer complaints and are reluctant to to accept responsibility for errors made. You've been warned.

Patrick · 19 September 2016

★★★★★ 1/5

Facebook

Do not rent anything from this agency because they do not give a deposit and cheat and do nothing if it comes to failure and do not receive phones .if you leave the property to invent anything lest you give a deposit . They swear and they charged me almost half the deposit , I am very dissatisfied and would not recommend to rent anything from this agency . the house was very bad condition and dirty and littered with trash , I repainted and led to clean inside and Garden , and the agency deducted me almost half of the deposit . beware of this agency because they cheat !!!

Dariusz · 10 September 2016