Regents Woking reviews

★★★★★ 5/5

Google

The communication was excellent from start to finish, and we are extremely pleased with our overall experience. Lily provided valuable assistance and consistently responded promptly to any questions or inquiries we had

Manas · 20 March 2024

★★★★★ 5/5

Google

Just sold my house with Waterfalls, they made a difficult process so much easier. Both Anna and Matt are extremely professional but friendly with an understanding of the stresses that come with buying and selling property. I cannot recommend Waterfalls estate agents highly enough.PositiveProfessionalism

Claire · 22 June 2021

★★★★★ 5/5

Google

We had such a professional and positive experience with Waterfalls. It feels like a family run business, not the usual chains. Hannah led most of our communication and was very clear, efficient and helpful - as well as very personable and easy to work with. Great support from the wider team too, Matt, Alison and Anne. Thank you!PositiveResponsiveness, Quality, Professionalism

Joni · 22 June 2021

★★★★★ 1/5

Google

I don’t recommend them to anyone.

Beatriz · 20 April 2025

★★★★★ 5/5

Google

Just completed on house purchase. Waterfalls were great. Many people have a dim view of exactly what value estate agents add to the process. Well we can say Waterfalls has provided a much-needed human channel to an emotive process that can sometimes be easily disrupted by the rather dogmatic but necessary legal channel.

Richard · 27 August 2016

★★★★★ 4/5

Google

I was moving from London to Woking and Alex from Stirling sorted me out well into letting an apartment; he corresponded well and assisted in all formalities of the contract. Particularly, he was available to answer any quick questions and ensured the onboarding was smooth as possible.

Usama · 11 January 2023

★★★★★ 1/5

Facebook

I really don’t know how this company is still going, there is no communication between the staff and definitely no communication between the agency and the tenants. We moved into the property and no proper hand over was completed and we were phoned on the morning of our move in to be told we needed to buy a fridge freezer which we were told was included in the property, no apology was given and no proper information passed on to us about the actual move in process or who would meet us at the property. Was told we couldn’t enter the property until 4pm due to it being cleaned but when arriving at the property found hair in the plugs still and toilets filled with lime scale and the shower covered in mould .. not very clean in my opinion. We were left without heating and hot water for the first week we were in which with 2 kids under 2 is not helpful!! Whilst in the property the agency had awful communication and took forever to sort out any issues we had which resulted in us having to go directly to the landlord to get anything sorted, this included being without an oven for over a month during Christmas. We have now moved out of the property in September and have yet to even received a phone call back after calling them over 30 times in regards to an update on the refund of our deposit. We have emailed the head of property management and has even been escalated to the director , although I don’t know how true this is as we have not received any sort of email or phone call. We sent our confirmation on the 18th October to receive of deposit back and our landlord also emailed on 18th as well. Emails ignored again and the head of property management had gone on holiday and not bothered to change her email to out of office so no emails were redirected, just sat in an inbox until she returned. Not setting a good example as a manager in my personal opinion.. Any time we call them all property managers are conveniently out or in a meeting, probably more interested getting the money of new tenants and getting them in than they are the current ones which are ignored and forgotten about. Here we are 7 weeks later and still no deposit and no communication!! I never post or complain but we really are been taken for mugs by this company!! I rang again today and was told I would have a phone call back even after it being marked as urgent , I didn’t hold my breathe on it as I knew no one would phone back and you guessed it right NO PHONE CALL BACK AGAIN!!! If you want to choose an agency that like to throw you in a property take your money and ignore you then townends/stirling ackroyd are your guys!!!! Absolutely shocking and disgusting!! The WORST estate agents I have ever known!!! I’m hoping by posting this they might actually pull their finger out and respond to me and give me my money back!

Anoushka · 15 November 2022

★★★★★ 5/5

Google

Great service by Rich & Max

Shehryar · 20 March 2025

★★★★★ 5/5

Google

Waterfalls were the agents acting on behalf of our sellers. They were fantastic to deal with offering a personal and professional service. The agent we dealt with (Anna Doyle) was superb at keeping us up-to-date with any developments further up the chain and chasing up any outstanding queries. Highly recommended.

Edward · 27 August 2017

★★★★★ 1/5

Google

the worst Estate Agency out there in woking, and have been an absolute nightmare, as tenants, to deal with. The majority are unprofessional, unreliable, utterly useless and complete liars. I will never, ever, use this company for anything ever again.

Rodney · 17 June 2023

★★★★★ 5/5

Google

I'd like to express my gratitude to Max and Richard for their excellent services in helping me to find an accommodation in Woking in a short period of time. They are patient in answering all my questions while handling the tenancy agreement and other paper works. They are professional, helpful and efficient. Thank you very much!

Jenny · 28 July 2021

★★★★★ 5/5

Google

We moved to Woking from Spain and we did the whole process from afar. Scarlett was great in answering any questions we had. She took the time to do a video chat with us so we could see the place and always made herself available! Recommend.

Melissa · 30 July 2019

★★★★★ 1/5

Facebook

Absolute shambles dealing with this company from start to finish, havent found a single person working for the company that can actually do their job properly yet, 6 weeks after moving out of one of their properties and matters still aren't resolved, there isn't any sense of wanting to get anything resolved by them either, I'd highly recommend AVOIDING at all costs.

Laney · 29 May 2019

★★★★★ 5/5

Google

Excellent service throughout the process. A number of potential tenants were brought to my attention in a very short space of time. Good feedback. Thank you.

Peter · 20 March 2024

★★★★★ 5/5

Google

I recently rented out my flat through Waterfalls Woking dealing with Shona West in the process and would have no hesitation in recommending her. She was extremely professional and very reactive, patiently guiding me though the tenancy agreement, deposit, inventory and check in stages of the process happily making suggestions where appropriate.

Vincent · 26 August 2021

★★★★★ 5/5

Google

Bianca Rose was instrumental in the selling of my father's house. Throughout the whole selling process she gave exemplary service, acting in a friendly, efficient and professional manner. I would thoroughly recommend her and Waterfalls to anyone considering a house sale. Thank you again Bianca.

Carol · 27 August 2018

★★★★★ 5/5

Google

A great personal experience from start to finish. Our agent Matt Parr was great, always available for questions and went out of his way to help us. Everyone in the office seemed genuinely happy for us when we picked up the keys to our new house!

Allan · 27 August 2017

★★★★★ 5/5

Google

Outstanding service every step of the way! Right from the get-go, the valuation, sales strategy, sale process and exchange process were all above and beyond my expectations. Always on top of their game, and keeping us informed. Worked very effectively with counterparts up and down the chain, and with the solicitors. Excellent at keeping up the momentum. I'd recommend them to anybody.

Chris · 27 August 2017

★★★★★ 5/5

Google

We chose Waterfalls to sell our home as they went above and beyond from the first contact and stood out from the rest because of this. All the staff were professional and effective always friendly and efficient, turning things around in a timely manner. Matt Parr dealt with our sale and was exceptional throughout. We would recommend waterfalls Estate Agents without hesitation.

Anil · 27 August 2017

★★★★★ 5/5

Google

Incredibly skilled sales team, both Zack and Chris went the extra mile to get my house sold. I wasn’t the easiest customer but they kept me informed every step of the way and I can’t fault them at all. Would recommend to everyone

Steve · 30 July 2019

★★★★★ 5/5

Google

Had a great experience dealing with both Kevin and Zack. With COVID I wasn’t sure about selling my house but both Kevin and Zack stuck to the rules and kept everything socially distanced and always wearing the correct PPE, they handled everything with the utmost care and respect. Couldn’t ask for a better service!

John · 18 February 2021

★★★★★ 5/5

Google

Very pleased with the service I received. All went smoothly!

M · 7 May 2019

★★★★★ 5/5

Google

Can't recommend Waterfalls, and in particular Anna, highly enough. We have just brought a property through them and as first time buyers they were fantastic at talking us through the process and keeping us updated along the way. A very professional and friendly service.

Natalie · 27 August 2017

★★★★★ 1/5

Facebook

one of the worst estate agents , i will never allow them to rent my property and will not recommend any landlord to do same . Those in Weybridge branch will skim every penny out, in my case i made the mistake to allow them collect rent on my behalf as i live abroad . This gave them control over the money hence every few month they started deducting extra amount from my rent by false billing and tenants deposit is till date not completely paid . I finally managed to get out of the contract, as i was lucky to have a decent tenant renting my property. They will quote you 5 times more than what the job is worth and will still overbill you once job is done. My advice stay away from these crooks , i am now with a decent agent and i can see how useful a good estate agent can be.

Asim · 24 November 2021