Regents reviews

★★★★★ 5/5

Google

Moved from Ireland to Woking last month. Max at Woking townends was so helpful from start to finish with helping me and my partner find the right home at the right price. Due to sorting the rented property from outside the country during COVID, Max gave us many pictures and videos and reassured us of the quality of the lease. He assisted us throughout the referral process and had the property ready for us upon arrival. Max and the rest of the team at Townends (Rich and Zac) helped us in the final stages of getting the property as well as moving our bags with us to the new lease. They were all genuine, kind and very helpful lads who were with us from start to finish of our move. Have and will continue to recommend to family and friends. 10/10PositiveResponsiveness, Quality, Professionalism

Cian · 22 June 2022

★★★★★ 5/5

Google

I approached Wateralls after being very unsatisfied with another local agent. My property had been sold twice but because due diligence and simple communication was not followed they fell through. I cannot say that about Waterfalls. Just the opposite! I have been so very happy with their professionalism, continuity and most of all honest communication. The personal service I have received and outstanding work especially from Anna Doyle, has been second to none. Thank you, and to all the team! You are amazing!PositiveProfessionalism

Katie · 22 June 2022

★★★★★ 5/5

Google

Would like to thank Lyndsay for her help and patience with getting the new washing machine. The insurance company were unreliable, but Lyndsay kept at them, and kept me informed,all the way.. Couldn't ask more from an agent . well done Waterfalls. well done Lyndsay

Fred · 27 August 2018

★★★★★ 5/5

Google

Matthew Parr was my main contact when recently selling a property through Waterfalls, he was very proactive and very pleasent to deal with and I have no hesitation in recommending Matthew and the rest of the Waterfalls team based on the service I received.

Jane · 27 August 2018

★★★★★ 5/5

Google

Waterfalls were dealing with both my buyers and sellers and were instrumental in the negotiation process following a less than straightforward survey. The sale would not have happened without Anna's intervention and negotiation skills. If i sell again i will definitely use this team again.

Montyburns2003 · 27 August 2017

★★★★★ 1/5

Facebook

Disgusting service my disabled mother is I'm dangerous conditions they were meant to bring the property up to scratch before she moved in but work is shoddy there is a long list of problems, the most serious is loose carpet on the stairs my mum has had 2 falls and been waiting a month for them to sort it out. The property manager Camilla is rude and just fobbing her off do not go with this company

David · 22 October 2015

★★★★★ 5/5

Google

Kevin in the Woking office was a breath of fresh air. Incredibly personable and made the whole process so much easier. Thoroughly looking forward to moving into our home, and would recommend Townends to anyone!

Jamie · 28 April 2021

★★★★★ 5/5

Google

Really great service from Stirling and Anna.... always quick, very professional and always with smile 😃 …

David · 20 August 2025

★★★★★ 5/5

Google

We recently sold through and purchased with Waterfalls Sales. After an extended search for "The One" Steve Mantell ensured that both sale and purchase ran smoothly and quickly. I would highly recommend Waterfalls Sales department; they are personable, efficient and reliable.

Harriet · 27 August 2018

★★★★★ 5/5

Google

We were looked after by Anna Doyle and we couldn’t recommend her and the Waterfalls team more! After looking for over a year, the team stuck by us and helped us to find our dream home. For which we will be forever grateful! Waterfalls genuinely cared for us as customers and maintained fantastic communication at all times. As a buyer, you do rely on the agency to represent you well to the sellers and we were always confident that Waterfalls would do exactly that. Not only did Anna keep in touch with us throughout the buying process but even after our offer had been accepted, all the way through to completion. It made the experience exciting, enjoyable and smooth sailing. Overall, a great experience and one that we’ll look back on with fond memories.PositiveResponsiveness, Quality, Professionalism, Value

Stephanie · 22 June 2021

★★★★★ 5/5

Google

We recently purchased a property with Waterfalls and received superb service throughout the process. Every staff member was friendly, professional and thoughtful in helping us find our home. Thank you Waterfalls!

Amrik · 26 August 2021

★★★★★ 5/5

Google

We rented through Waterfalls for the last 3 years and they were exceptional in this role. We recently completed our purchase of the property also through Waterfalls. Shona West was our primary contact and she was fantastic. Pro-active and supportive throughout. We can't thank her enough for making the whole process as smooth as possible!

Lelita · 26 August 2022

★★★★★ 5/5

Google

Waterfalls are a lovely agency to deal with - they listen to exactly what you are looking for. Matthew Parr went out of his way to assist with any details regarding our purchase and ensured a smooth process to completion.

Brooke · 27 August 2017

★★★★★ 1/5

Facebook

GUILDFORD BRANCH terrible!!! If you're a student prepared to be totally scammed by them and the scamming landlords they like to work with. staff would rather sit and have a gossip than serve you.the house wasn't even cleaned and plugs were clogged with hair, then tried to charge us upon check out for cleaning when we left the house immaculate! absolute joke. didn't get the money. knocked off about £1500 they were trying to scam out of our deposit money with the landlord. Never again and will always make Sure i spread the word of how awful this place is to work with to help save another student going through the hell we had to deal with. we had to involve solicitors - but a luxury a lot of students cant afford - to fight for our money back. will take advantage. avoid avoid avoid!!

Alicia · 7 February 2021

★★★★★ 5/5

Google

Zack Brown is a credit to the company. As a an investor I am always on the look out for new properties and will always ask for his advice before making purchases. I am yet to buy through him at Townends Regents but he has helped me add to my portfolio in the past. Zack is one of the few agents I trust when it comes to property.

Karl · 30 July 2019

★★★★★ 5/5

Google

We were delighted to find the house we were interested in buying was managed by Waterfalls and we are very happy with their service. Our agent has been Anna. Approachable, friendly, efficient and reliable. We really appreciate her experience and knowledge. A real asset in the whole process. Helen

Helen · 20 March 2024

★★★★★ 5/5

Google

Bought a house through waterfalls this summer in Woking. Dealt with Steve through the whole process, who was fantastic. Alway available when needed, and dealt with all of the bumps in road calmly and professionally. Great agent.

NINJAEDPRO · 27 August 2018

★★★★★ 1/5

Google

55 Park heights, constitution hill, Woking Surrey GU22 7RT ⚠️AVOID AT ALL COST⚠️ Waterfalls Woking's Furnished Property Nightmare: Deceptive, Unsanitary, and Grossly Negligent Waterfalls Woking's furnished property rental was an utter nightmare, and I cannot emphasize enough the extent of their deception and gross negligence. I implore all potential renters to steer clear of this agency, as they have demonstrated a complete disregard for basic living standards and tenant welfare. From the moment I stepped into the property, it became evident that Waterfalls Woking's definition of "furnished" was nothing short of a cruel joke. The furniture provided was beyond salvageable, with broken legs on chairs, wobbly and unstable tables, and mattresses that were not only uncomfortable but also shockingly stained with what appeared to be blood. It was an unsanitary and repugnant discovery that left me feeling violated and disgusted. As if the deplorable furnishings weren't enough, the entire property was riddled with extensive mold infestation. The sight and smell of mold spores infiltrated every nook and cranny, posing a severe health hazard and creating an environment that was not only unpleasant but also potentially dangerous. Waterfalls Woking's complete lack of maintenance and neglect in addressing this critical issue is a clear display of their indifference towards tenant safety and well-being. Furthermore, the carpets in the property were beyond redemption. Deeply embedded dirt, stains, and filth covered every inch, making them unsightly and unsanitary. It was evident that Waterfalls Woking had neglected any form of cleaning or maintenance, leaving tenants to endure an environment that was not only visually repulsive but also a breeding ground for bacteria and allergens. To compound the horrors, the broken door latch not only compromised the security of the property but also exposed tenants to potential dangers. Waterfalls Woking's failure to address this fundamental security flaw showcases their utter disregard for the safety and peace of mind of their residents. When I brought these distressing concerns to Waterfalls Woking's attention, their response was shockingly dismissive and nonchalant. They refused to take responsibility for their deceitful practices, demonstrating a complete lack of accountability and professionalism. Their unethical conduct and lack of integrity are a clear indication that they prioritize profits over providing a habitable and safe living environment. In conclusion, I strongly caution all prospective renters or buyers against engaging with Waterfalls Woking. Their deceptive practices, unsanitary conditions, and negligent maintenance make them unworthy of any tenant's trust. Seek out reputable and ethical rental agencies that prioritize the well-being and satisfaction of their tenants. Waterfalls Woking's furnished property rental was nothing short of a horrifying nightmare, and it is my sincere hope that others can avoid the distress and disappointment that comes with their deplorable services. Regards Elz

Elias · 20 March 2024

★★★★★ 5/5

Google

Matthew Parr has been absolutely fantastic in helping us find and purchase our dream home! He has been thoughtful, creative and proactive throughout the process. I wish all estate agents were like this!

Jake · 27 August 2019

★★★★★ 1/5

Facebook

Townends estate agents is beyond a joke. The staff just do not care once they’ve taken your money! Permanent issues renting with them, luckily we’re now getting out of it all and I vow to NEVER deal with this company again. Let themselves in your home with no notice, are difficult to dealt with once you finally manage to get hole of someone and will argue with you to make you feel like crap. They really should be ashamed of themselves.

Chloe · 26 November 2019

★★★★★ 1/5

Facebook

It is difficult to describe quite how chaotic the Townends maintenance team are. Between the frequent replacement of our 'property managers', the several weeks it could take between emails, the failure to ever answer the phone, refusal to complete maintenance / share information on the landlord until the council intervened, failure to inform landlord of maintenance issues (once taking several weeks between us telling them about a serious issue and contacting him to discuss...), the black hole that is the 'maintenance property portal'.... I could go on. We eventually gave up and liaised directly with the landlord. A lot of room for improvement, I wouldn't use them again nor recommend to others. I am also very sceptical about any firm who fills their facebook page with positive reviews from their own employees. This would be more subtle, FYI, if they weren't all from the same two-week period.

Rosie · 6 August 2019

★★★★★ 1/5

Google

Worst agency in th world!! Stay well away.As a landlord they allow my tenants to breach their contract. I don't allow pets they let 3 dogs stay in my 1 bed flat and an extra tenant and then have the gaul to tell me that they cant do an inspection as the tenants need peace and tranquillity when they are breaching their contract. They never reply to emails or calls. Some of the staff are so clueless you may as well employ chimps. NEVER EVER USE TOWNENDS.if minus points were available they would get it Also their fees are ludicrous and they over charge for everything. Their own handyman couldn't even measure a washing machine correctly. Stay well away if you are a landlord. If a tenant go for it as they let you destroy property and breach contracts as you need a peaceful life!!

Sarah · 30 July 2019

★★★★★ 1/5

Facebook

Standard "how much money can we get out of you?" agency. Crazy high fees (so much so that, when I repeatedly complained and threatened to not go ahead, they chopped off £100, which brought the total down to "bonkers" rather than "fucking bonkers".) Eventually my landlord, who was also sick of them, said she was packing them in and would deal with us privately. Avoid - try to deal with a landlord privately rather than fund avaricious companies like this.

Andrew · 15 June 2019

★★★★★ 5/5

Google

Was so happy with my service with them. Lilly especially has been fantastic right from the first phonecall I made to her right to this present day. All the team have been so helpful and caring and have continued to do so. Would highly reccomend.

Katherine · 20 March 2024