Regents reviews

★★★★★ 5/5

Google

We were lucky to have Anna take care of us in our search for our new family home. She helped take the stress out of finding a new property and was there even on her days off to answer any queries we had. Nothing was too much trouble for her. She helped us through every step of the tenancy agreement, myself or my partner could not fault her atall. Thank you Anna!

Melissa · 21 May 2021

★★★★★ 5/5

Google

Dear Matt and the Waterfalls Team, We just wanted to thank you again for all your hard work over the last few months, at times I thought we would never get to an exchange / completion but we did, thanks to you all. I must add a special thank you to Matt for all his invaluable advise during the stressful period and for also keeping everyone in the very long chain under control, a true professional. And of course we would without hesitation recommend Waterfalls to family and friends. Kind Regards Mr & Mrs D (Weybridge -> Horsell)

Paul · 27 August 2017

★★★★★ 5/5

Google

I have been a client of Waterfalls for almost 14 years. During this time I have worked with their sales, lettings and property maintenance teams and continue to do so on an ongoing basis. The service provided has been exceptional. The purchasing process was very straightforward, even when the vendors relocated overseas, Waterfalls made sure the vendors and I had regular updates and that transactions were completed on time. The lettings team provide me with reliable market assessments, accurate rental valuations and tenant options. The property maintenance team deliver a reliable and consistent service. They make the effort to discuss options with me and then do what we agree without any fuss. I have never needed to chase them. I rarely see the level of customer service offered by Waterfalls and I am very happy to recommend their service. Colber Adamian - Thomas

Colber · 27 August 2017

★★★★★ 5/5

Google

We recently sold our house through Waterfalls and the whole team has been fantastic throughout the process. Matthew Parr in particular did an outstanding job of proactively liaising with us, our buyers and all parties in the chain through what ended up being a more complicated and protracted process than we had originally expected. We felt fully supported and in trustworthy hands throughout. I highly recommend Waterfalls and would certainly use their services again for any future moves.

Sunil · 27 August 2018

★★★★★ 5/5

Google

We have just completed the sale of my mother’s house in Woking and everything went through extremely smoothly right up to completion. This has progressed so efficiently, to a large extent, because of the efforts of Matthew Parr based in the Woking office of Waterfalls. An excellent communicator who kept my brothers and me fully appraised at all times throughout the negotiations right up to exchange and completion. From my experience I would highly recommend Waterfalls.

Brian · 27 August 2019

★★★★★ 1/5

Facebook

Absolutely appalling to deal with in terms of renting. Have never had any issues with previous exits and they want to charge us £10 for leaving a good condition chopping board and some cutlery. Cleaning company did a reclean no questions asked after they were dissatisfied with some areas and yet they turned around without having checked properly to say this did not take place. Photos of re-clean provided as evidence and instead of an apology, turned around to say their own branch should not have released the keys to the cleaners? Still holding onto our bond money.Landlord has been kept on all the correspondences and far easier to deal with. Wonder what the agency actually does and the existence, if any, of any level of professionalism.

Christine · 7 September 2015

★★★★★ 5/5

Google

I’ve had a great experience at this branch. One person that really stands out is Richard Cotterell. He really knows the area well and showed me a few houses for investment purposes. He is really helpful and friendly and really knowledgeable about the area and honest.

Aman · 20 October 2025

★★★★★ 5/5

Google

We cannot thank Kevin and Zack enough or sing their praises too highly. Kevin is so kind, personable and reliable. He inspired confidence in us throughout, as indeed did Zack. They are both so professional, always kept us updated and patiently responded immediately to all our requests. It has been a total pleasure to do business with Townends.PositiveResponsiveness, Quality, Professionalism, Value

L · 22 June 2022

★★★★★ 5/5

Google

I have used Waterfalls as my lettings agents for many years, they are always responsive, courteous and efficient. Katie and Rachael were brilliant, and Sue and Bel are newer but just as good. Shona has always sorted any queries promptly and efficiently, with a good sense of humour. I cannot recommend highly enough, I intend to continue using them as my agents for the foreseeable future.

Sally · 26 August 2021

★★★★★ 5/5

Google

5/5 stars for the woking brach, especially for kate bransgrove. She went above and beyond at every step and corner and made sure we were accommodated for and taken care of. If you're fortunate enough to work alongside kate in your search …

Danny · 22 October 2025

★★★★★ 5/5

Google

The agent, Kate Bransgrove, who handled my requests was prompt with responding to my queries, as well as arranging for a viewing of my preferred apartments given my time constraints. I appreciate the professionalism and quick response, that facilitated my move into my new apartment.

Shawn · 20 September 2025

★★★★★ 5/5

Google

We Purchased our home 4 years ago through Waterfalls and when it came time to sell they were our first choice!! Again their service we outstanding, massive thanks to Anna in the post sales team who helped keep things moving forward - Anna’s responsiveness was was incredible!! Thank you to the team at Waterfalls!!! Would highly recommend!!!PositiveResponsiveness, Professionalism

Warren · 22 June 2022

★★★★★ 5/5

Google

Amazing Experience. A big, big, big thank you to Steve Mantell for not only helping us to find our dream home, but for also going beyond the call of duty to help us manage a tricky situation with our solicitor. Steve is professional, wise and supportive. I am so glad we went with Waterfalls, and cannot thank Steve enough for all of his hard work and guidance. Very, very happy!

A · 27 August 2019

★★★★★ 5/5

Google

What a breath of fresh air Hannah Markall is! We have dealt with many estate agents over the years and Hannah and her colleagues at Waterfalls are head and shoulders above the rest. Hannah is clearly an excellent addition to the team at Waterfalls. She has been professional and responsive throughout our dealings with her thus far. We would highly recommend.PositiveResponsiveness, Professionalism

Family · 22 June 2021

★★★★★ 5/5

Google

I had a fantastic experience working with Kate. From start to finish, she was professional, responsive, and truly dedicated to helping me find the perfect property. She understood my needs, provided honest advice, and were always available …

Nimra · 22 October 2025

★★★★★ 1/5

Google

Very disappointed with how lily was not a true professional We went to see a flat made an offer I understand she would comeback to me but she never did I understand landlord might had accepted another offer But not getting back to us after we called you times and emailed you twice You said you will let us know once landlord decided It’s 3 weeks now and have not heard a thing Obviously it show you are disrespectful and rude

Passer · 20 March 2024

★★★★★ 5/5

Google

Striling have managed 2 flats for me for several years now. They are without doubt the most communicative and helpful and professional group of people you could wish for. Shona and Melanie have always been amazingly …

Jean · 22 October 2025

★★★★★ 5/5

Google

We had a very positive experience with Matthew Parr from Waterfalls as he was managing the sale of the house we bought in Hook Heath, Surrey. Matt was always very courteous and helpful responding to enquiries in a timely way. Matt even went above and beyond driving me to the property on day of completion and helped carry in my bags! Thank you Matt for all your help

Lucy · 27 August 2018

★★★★★ 5/5

Google

I would like to extend a big thank you to Dan Fuoco and all the staff at Waterfalls Estate Agents. He made the selling of my late father property a very straightforward transaction at a very stressful time for me. They acted in a very professional manner and kept me well informed during the process. I would have no hesitation in recommending them. Best Regards Alison.

Alison · 27 August 2019

★★★★★ 5/5

Google

Lilly and Max were incredibly supportive and gave us all the information we needed during our move. Both were attentive and generous with their time, ensuring a seamless transition between properties.

Will · 20 March 2024

★★★★★ 5/5

Google

We have just brought a house through Waterfalls and have been very impressed with the level of service received. Matthew Parr has been outstanding and was able to deal with everything that came up during the purchase and was even able help us out by pushing through the sale of our existing property so that we could complete. Thank you Matt and everyone at Waterfalls.

Charlotte · 27 August 2019

★★★★★ 5/5

Google

We have been renting through Waterfalls now for the past 4 years and I must say that their professionalism shines through particularly with our personal advisor Lyndsay Sargent who has been a rock since we moved in. Any issues (if they crop up) have been swiftly dealt with such that we would thoroughly recommend Waterfalls to anyone wishing to rent within the Woking area. Cannot fault.

Alan · 27 August 2018

★★★★★ 5/5

Google

We cannot be more satisfied with the service of Waterfalls. in these four years renting our flat, we have been through some troubles in the flat maintenance and we could always rely on Lyndsay to solve them in a quick and efficient way. We are really happy in our home, thanks to the excellent and professional attention that we always received in every occasion. Thanks Lyndsay!!!

Vera · 27 August 2018

★★★★★ 5/5

Google

We've just sold a house with Waterfalls and they provided a fantastic service throughout. Brilliant team who provided great communication at all times and made sure to get the right people in for viewings instead of just focusing on pure numbers. Special mention to Dan who handled our sale and did an amazing job from first viewing to completion! Would definitely use again.

Steve · 27 August 2019