5/5
GoogleAbsolutley amazing service. We bought a property with them, the process was well explained and easy. The team were very professional and they kept us updated. I would very much recommend, and I will for sure use them again in the future!
Trusted Agent profile · Woking · Surrey
Verified
Regents Woking reviews
★★★★★
350 reviews across 2 platforms
Unit 9 The Goldsworth Park Centre, Woking, Surrey, GU21 3LG
Part of Regents, see every office.
Regents's office in Woking, Surrey, at Unit 9 The Goldsworth Park Centre, is rated 4.2 out of 5 across 350 reviews on two platforms, including 254 Google reviews rated 4.4.
Reviews
Every review we hold for the Woking office, from every platform, shown as written. First names only.
Google5/5
GoogleWhat a smooth transition. As first time buyers we were really happy and informed through every stage of the process by Mr. Matthew Parr. Professional and efficient! Thank you!
Agent replied · 26 August 2023
Thanks for the great review Nickolai! We hope you’re very happy in your new home, and I’ll pass on your kind words to Matthew; I know he was really pleased for you, and to have helped you through the transaction. Best wishes, Andrew Waterfall
1/5
GoogleI will not be using Waterfalls after reading some of these comments. Some peoples experience with them is truly disgusting and not acceptable. I’m going elsewhere!
5/5
FacebookI would definitely would recommend Townends in Whitton to sell my home
5/5
FacebookI would recommend Townends, they are a great company to deal with!
5/5
GoogleWe used Waterfalls to sell our flat after having a great experience with them when flat searching. I would definitely recommend them - they're not your usual estate agents! Not only are the team dedicated and friendly to deal with, but all the extra touches really make a difference in the service. Can't thank them enough!
5/5
GoogleAfter viewing many properties and let’s just say some less than capable agents it was a breath of fresh air meeting Shona! Knowledgable, friendly, kind and extremely helpful with my move. A Swift and speedy procedure with waterfalls keeping me informed throughout the process.
5/5
Facebook5star! Fantastic service throughout my visits, Rebecca Whitethread was particularly helpful.
1/5
FacebookTownends have deducted a management fee from my rental income in April and in May and yet they are not providing a property management service. If they cannot provide the service at this time, then they should not charge a management fee. I wonder if they have furloughed their staff, whilst still charging landlords. Appalling service.
5/5
FacebookAfter a tense few weeks with solicitors we found a saving grace in Chad Newbould from the Sunbury branch! He was polite, honest and listened to our problems, remembered details specific to our sale and always returned phonecalls and went beyond his duties to help chase queries and get our move through to exchange. Huge thanks to him and the team.
2/5
GoogleNot the most friendly staff, they have quite a few nice properties but didn't seem to be interested in us purchasing one, we really had to insist hard.
Agent replied · 26 August 2023
Sorry to see your review Arnaud, but I can't see that we've had any dealings with you since 2011! Has something happened since then? I just left a message for you, hope we can clear this up. Best regards Andrew Waterfall
5/5
FacebookWould recommend Townends estate agents. Very knowledgeable, helpful staff.
5/5
GoogleMax offered a personable and attentive service. Made the entire process seamless.
Agent replied
Hi Dylan, thanks for the fab 5* Max will be thrilled to receive this. We wish you all the very best - Claire
5/5
GoogleShona looked after me through the whole process of becoming an "accidental" landlord. Waterfalls have great links to their maintenance contractors and the whole process for me of renovating my property for letting was smooth. I was well informed throughout.
5/5
FacebookTownends is a great place to work
5/5
FacebookTownends is a great place to work!
1/5
Googlea nigthmare to rent from here.....
Agent replied
We are sorry to hear how unhappy you are with your experience. Please contact us at help@stirlingackroyd.com so that we can address any outstanding concerns for you - Claire
5/5
GoogleFantastic service and friendly people, Will definitely be using them again in the future and will be recommending them highly to friends/family members.
Agent replied · 26 August 2023
Hi Jessica, thank you so much for taking the time and trouble to review the service you received from Waterfalls Sales & Lettings in West Byfleet. Its so lovely to have positive feedback and we are glad you had a great service with us. We wish you all the best in your new home and look forward to being of help to you in the future. Thanks again, kind regards, Natasha Fuoco
5/5
FacebookI have always found you all to be professional, responsive and more than helpful. I would certainly recommend your services to anyone. Living abroad and letting out what is actually our home is always a stressful proposition, but I have been more than confident in your ability to be good stewards of our property.
5/5
FacebookI would recommend Townends Estate Agents
5/5
FacebookHighly recommend Townends always so helpful
5/5
FacebookHighly recommend Townends always so helpful
5/5
FacebookI highly recommend Townends 5*
5/5
FacebookI recommend Townends fantastic agents
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