4/5
GoogleIn the short time we have had Bel Smith as our property manager we have found her to be both professional and responsive and quick to resolve problems.PositiveResponsiveness, Professionalism
Trusted Agent profile · Woking, Surrey
Verified
Regents Woking reviews
★★★★★
350 reviews across 2 platforms
Unit 9 The Goldsworth Park Centre, Woking, Surrey, GU21 3LG
Part of Regents, see every office.
Regents's office in Woking, Surrey, at Unit 9 The Goldsworth Park Centre, is rated 4.2 out of 5 across 350 reviews on two platforms, including 254 Google reviews rated 4.4.
Reviews
Every review we hold for the Woking office, from every platform, shown as written. First names only.
Google1/5
FacebookRespond and sort out issues
Agent replied
I have been chasing Townends for weeks now and they have not bothered to resolve any of the issues. My flat is Hanwell that was let and managed by Townends. Townends did not fulfill their responsibility as property managers and when the tenants left, they left a mess in the flat. they then provided me with ain inventory checklist that was done by Chase, which completely ignored to major points - 1. my sofas that were 6 months old had been completely ruined by the tenant's pet with urine and pet hair. 2. a satellite dish was installed on the external of the building without any approvals from myself or the housing association. 4 weeks on and still no resolution. I have written to them again and again. Mo from Northfields offcie has tried to help as he is keen to get it back on the market. Mo advised several times that he cant do any thing as this is to do with another office - really? I thought you were all a part of Townends. I am still waiting - can someone give me some advice on how to resolve the problems?
1/5
GoogleLack of care in regard to the tenant. Slow to respond (if ever). They only have urgency to deal with something if it benefits them in some way.NegativeQuality
4/5
GoogleVery friendly and professional staff.
Agent replied · 26 August 2023
Hi Aksana, thank you for taking the time to review Waterfalls Sales & Lettings. I'm glad you found our staff to be friendly and professional. Kind regards, Natasha Fuoco, Partner
5/5
GoogleI never write reviews. Especially 5 star ones but with the service I received from Zack and Chris it was on a different level. I highly recommend to anyone looking to buy or sell.
5/5
FacebookI recommend working with this agency, professional service, very good approach to the client, especially I recommend Mr. Gregory Skulnick, he helped me a lot in dressing the apartment. Best regards
1/5
GoogleVery unprofessional in every aspect of the business. Poor communication, use another company.
5/5
GoogleI rent a property through Waterfalls and deal mostly with Bel Smith, the property manager. She is always very professional and efficient. Highly recommend!PositiveResponsiveness, Professionalism
5/5
GoogleWaterfalls manage our rental property in Woking and provide excellent service. We particularly appreciate the efforts of Property Manager Lyndsay Sargent, who helps ensure a happy tenancy for the tenant and ourselves.
5/5
Googlei remember Matt who helped me get a rental flat. Very helpful. Must be the Townsend thing. I liked transacting with them. they are quite flexible, if you negotiate well.
5/5
GoogleGreat sales team. Spot on valuation from the manager Chris Menzies and then sold within a week by Zack Brown. Would highly recommend to everyone in the Woking area.
5/5
FacebookI’m a landlord and used this company for 6 years they have found me great tenants and never any issue. Recommend to any landlord looking for a great agent.
5/5
GoogleFantastic sales team. Chris and Zack have incredible local knowledge and I felt at ease with them handling the sale of my property. I can’t thank them enough
5/5
GoogleThey made an almost impossible situation work, and they did it with kindness, honour, and charm. Thank you from the bottom of my heart.
5/5
FacebookGood local knowledge, showed properties that were exactly to my brief, had great deal of knowledge with the current market conditions. Trustworthy and reliable estate agents.
5/5
FacebookHave worked with them for 7 years ???? sold and bought two properties and the lettings department are market leaders in most areas!! ??
5/5
GoogleGreat service and excellent communication throughout from Matt.
5/5
GoogleMy properties are with Waterfalls, Bel the property manager, was very efficient and professional.
5/5
FacebookSuper fast, friendly and knowledgeable service provided by the Central team, enabling a trouble free valuation to be booked on our property.
5/5
FacebookRecently had someone round to value my flat. He was friendly and honest and will use them if I decide to sell.
5/5
GoogleWe were very happy with Waterfalls selling our house they worked hard all the way up to exchange, and certainly recommend them.
5/5
GoogleI had a very good service with the whole team. Very friendly, honest, and welcoming. Expect the best from Townends.
5/5
GoogleThese guys were excellent for us. Good communication made the whole process a lot less so stressful than expected.
5/5
GoogleAbsolutely brilliant customer care. Made it simple and stress free to find and move. Would highly recommend to anyone!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Regents Woking
How many reviews does Regents Woking have?
Regents's Woking office has 350 reviews across two platforms: 254 on Google, 96 on Facebook (across the whole business).
What is Regents Woking's rating?
Regents Woking is rated 4.2 out of 5 across all 350 reviews, and 4.4 out of 5 on Google from 254 reviews.
Where is Regents's Woking office?
Regents Woking, Unit 9 The Goldsworth Park Centre, Woking, Surrey, GU21 3LG.
