Gascoigne Pees Woking reviews

★★★★★ 5/5

Google

I recently registered with Carson & Co as I was looking to move in to the area with work. Louise was absolutely brilliant and so helpful in finding a suitable flat for me. Would highly recommend

Dean · 14 June 2020

★★★★★ 5/5

Trustpilot

Thank you

I just wanted to say thank you for a great experience. I saw how hard you worked on supporting me to move into my new home. I admire how dedicated you are to the work you do.

Mr · 27 November 2025

★★★★★ 5/5

Google

A tough sales process with some unexpected delays but throughout the team at Carsons were patient, professional and responsive. Happy to recommend.PositiveResponsiveness, Quality, Professionalism

Virginia · 14 June 2022

★★★★★ 5/5

Google

Many thanks to the team at Carson’s, particularly Gary Wollen, with assistance from Sara on handling the quite difficult sale of our flat.

Hugh · 14 June 2022

★★★★★ 5/5

Trustpilot

Sale of house

Excellent estate agents. Instructed Gascoigne Pees (Worcester Park branch) on both a house purchase and house sale. The team went over and beyond throughout the whole process. They were adaptable re pricing given changes in housing market and also suggested local firms of solicitors to use. Great team, professional and personable. Would use them again and again.

Priya · 30 March 2025

★★★★★ 5/5

Google

Having worked with Steph over 2 transactions i am highly impressed with the professionalism and keenness to get a deal done. i would recomend dealing with her to anyone.

Rob · 14 June 2021

★★★★★ 1/5

Trustpilot

Deposit

Deposit: I rented an apartment for over 1.5 years (small studio flat), I got it dirty, including the tools left in it, the walls were unpainted, full of dust and paint smeared on door frames, doors, etc. I gave away the apartment, which was very clean and practically ready for rent. For this, my deposit was charged with enormous amounts that are far from reality. The cost of painting was £600, cleaning £180 etc. for a studio flat which was beautifully cleaned. Even on the report they could not distinguish the pink cube in the water in the toilet that cleans from the scale in the water from the scale in the water. I consider it extortion and fraud. Unprofessional team and lack of trust in this company including the deposit management company.

Małgorzata · 18 March 2024

★★★★★ 1/5

Trustpilot

Poor communication and knowledge of their portfolio

This company are very disappointing to deal with. They are extremely difficult to get hold of and when you do finally get a response that response is brief and lacks the professional knowledge you would hope for when spending large amounts of money through them.

Gary · 30 July 2025

★★★★★ 5/5

Google

A few months ago we rent a flat with Carson&Co. Anna was really help and give us some good ideas how to make it a "home" and move species. Thank you

Emilia · 14 June 2020

★★★★★ 5/5

Google

Stephanie was very helpful and responsive to our enquiries, always calling us back and trying to solve matters as soon as possible. We are very please with the services.PositiveResponsiveness, Professionalism

Iliana · 24 August 2020

★★★★★ 5/5

Google

Sara worked with us on the purchase of our property - in fact she remembered that we had viewed the property in August 2020 and had fallen in love with it so contacted us as soon as it came back on the market. Sara stayed in regular contact throughout the purchase and we were able to get it all through super quickly before the stamp duty holiday ended.

David · 14 June 2022

★★★★★ 5/5

Google

Have found great deal with comfortable check-in process through Carson & Co and I would like to appreciate the effort has been put by Rebecca and her manager Adam .I am sure other team members also take enough care in terms of locating home for all the buyers and leters . Kudos all what you do !

Kartick · 14 June 2023

★★★★★ 5/5

Google

Brilliant professional service. Jade Turner was especially helpful in ensuring my son had a swift easy sress free move. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value

Danielle · 14 June 2021

★★★★★ 1/5

Trustpilot

I don’t even know which branch I’m with…

I don’t even know which branch I’m with but they’ve charged me £50 for the privilege of changing the date I pay my rent as there has been a company take over at work and will now receive my pay on a different date!

Amy · 26 June 2025

★★★★★ 1/5

Trustpilot

Unprofessional and pushy

Extremely unprofessional estate agency - south west London area. I literally felt harassed on the telephone to provide my email and phone number when I was only enquiring about a property, not even trying to view it. It was a man on the other end and he made me feel very uneasy. I will not be looking at properties with them ever since they would have my home address too. It's an appalling industry.

Sara · 3 April 2024

★★★★★ 1/5

Google

I would rather be homeless than rent with Carson & Co ever again. Abysmal service. Unintelligent and endlessly uncommunicative staff. We moved into a filthy property and nothing was done to rectify it, we didn't even get an apology. Had to deep clean the entire house including a disgusting oven before we could bring our furniture in on moving day. They couldn't even be bothered to attend their own viewings when we were moving out either. The very definition of a poor letting agent.

Amy · 15 June 2017

★★★★★ 1/5

Trustpilot

appalling and disgusting treatment for our property

We have a listing with this company who has been professional and friendly up to the point of customer visits to our property.We have a carpeted flat and both the agent and the customer did not remove their shoes when showing the flat. What makes me furious was that on the day of the visit it was raining and muddy and yet there was NO consideration shown in removing shoes to access the property.We complained to the branch manager Michael White who apologised and I've just had a 2nd visit from another customer and again NO SHOES removed on access and guess what's going on outside right now.Storm Ciaran.So if my property was going to receive 20 visits, what condition are my carpets going to be in after?Absolutely disgusting and appalling service, it is common courtesy to be considerate of another family's home and yet none was shown and not only that, after having already complained once already you neglect to follow up on it.Undecided yet what to do as I was unable to reach the branch manager.

Vanjo · 3 November 2023

★★★★★ 5/5

Google

Martin Gary and the team did a great job for us would highly recommend them

Stephen · 14 June 2022

★★★★★ 1/5

Trustpilot

Warning - avoid this company at all costs

Warning! Fraud! Avoid buying uniforms from this company - at all costs. The company would not refund me - for a product that they never confirmed was ordered, but for which I was charged (I tried to check out, and apparently it worked, although no confirmation was issued). I had to follow up three times asking for a refund, as they did not send the items. Only after I threatened to file a complaint did they take action.The customer service agent, Sarah, made up many stories - about the order being confirmed, about refunding me in 7-10 days, etc. She never apologized. Instead, she responded with excuse after excuse. I'm confident they will make up some stories in response to my complaint. ;) Can't wait to see what she says next! Another excuse!

Prefer · 18 September 2023

★★★★★ 1/5

Trustpilot

Kingston Branch

Disappointing. Tried contacting the agents a number of times (on different days) about viewing a particular property, as a keen buyer. No call back or reply to emails. Very poor service and a waste of time for people that genuinely just want to find somewhere to live.

Saz · 19 March 2025

★★★★★ 5/5

Google

Really helpful and knowledgeable. Pedro went out of his way to explain things in great detail to me.

Charles · 14 June 2021

★★★★★ 5/5

Trustpilot

Excellent Service

The agency was very helpful, they have provided us with all the information we needed. The agents we were dealing with got back to us very quickly with any queries we had (Jemma & Ben). The whole process of moving in has been very smooth and easy, could not have asked for anything more.

Alex · 8 October 2024

★★★★★ 5/5

Google

IT IS A RARE MOMENT, WHEN YOU FIND A PERSON, WHO SHOWS GENUINE THOUGHT AND CARE, FOR THE CONCERN OF OTHERS, AND IS WILLING TO SUPPORT THEM THROUGH A TIME WHICH IS NOT ALWAYS EASY, AND BE ASSURED THAT THEY WILL BE THERE TO HELP. …

Pietruciola · 16 April 2023

★★★★★ 1/5

Trustpilot

This letting agent is shocking

This letting agent is shocking. Signed a 12 month contract but had to leave early. Our cars were targeted and my boyfriends had to be written off. Had issues with the flat, which were never sorted, despite me chasing numerous times. Now landlord is trying to charge me £975 for leaving early, when we almost had no choice but to leave. My car was being targeted very frequently. Spoke to a Lady on the phone from G and P and she was so rude. Made me feel like I was the problem.

Sarah · 19 January 2023