Gascoigne Pees Woking reviews

★★★★★ 5/5

Google

My experience with Carson&Co was great! Moving houses can be very stressful but thanks to Anna and Louise that work in Woking branch getting a flat we liked and whole paperwork process was easy. My concerns and queries were looked after straight away and we did get the keys very quick. Anna and Louise did help us so much to get the property and I really felt valued. Plus this two ladies were not just another agents at work. I feel like theye went beyond and are simply very friendly, still very professional, just lovely adorable ladies! They let me feel at ease.

Roztargana · 15 June 2019

★★★★★ 5/5

Google

My experience in getting to know Mr.Pedro Lopaz, the new Branch Letting Manager in Carsons Woking. I observed Pedro to be a very intelligent,professional gentleman his knowledge and communicative skills were impressive when explaining the process of finding a suitable tenant.I felt reassured and comfortable in our conversations and have already recommended Pedro to a friend who will be seeking rental property in the near future in the Woking area.PositiveResponsiveness, Quality, Professionalism, Value

Josie · 14 June 2021

★★★★★ 5/5

Google

Carson and co were the agents who helped with my purchase in August 2021. They always responded to my calls or called back if not in, communicated with the seller when necessary and were generally very polite and helpful. There were times when we thought it may not proceed due to a few issues but the positivity and calm reassurance from Carson and Co was always appreciated.PositiveResponsiveness, Professionalism

J · 25 January 2022

★★★★★ 5/5

Google

They were one of the few real estate agents who communicated regularly with us even before we could reach the country and helped us find our first home here in a smooth fashion. Thank you Megan and Ben. You guys were great!!

Mary · 26 March 2024

★★★★★ 5/5

Trustpilot

Six-star service from Farnham office lettings

I cannot thank Emily (head of lettings, Farnham office) enough for finding me new tenants after poor experience with previous agent (a completely different company.) She achieved a 35% increase in gross rent for me, too! I noted more proactivity in 3 weeks from GPees than in 3 years from their predecessors. I was kept fully informed before and after every viewing, and despite most viewings taking place in appalling wet weather there was never a sign of recent footfall across the brand new carpet. If I could give them six stars, I would!

Pippa · 6 November 2023

★★★★★ 5/5

Trustpilot

Jemma Sexton is cheerful and very…

Jemma Sexton is cheerful, very good and very helpful when we were going through the documentation. She is also very quick when we have queries.

Wong · 11 December 2025

★★★★★ 1/5

Trustpilot

Maidenhead branch: Weirdest state agent interaction I’ve ever had

Was already feeling an odd vibe from the agents - they sounded annoyed or something. Put an offer in a house less than 6% off the original price. They told me the owners didn’t accept it - fair enough.

Joyce · 21 August 2026

★★★★★ 5/5

Google

Five stars for sure. Fantastic service,could not have done more to help all the way through the process of marketing and selling of the property. Steph and the team at Woking Carsons we're a pleasure to deal with and i cannot recommend them highly enough. Very pleased with their help and guidance they were very professional and friendly throughout the whole process. Excellent Thank you.PositiveResponsiveness, Quality, Professionalism, Value

Gary · 14 June 2021

★★★★★ 5/5

Google

Gary Woollen worked tirelessly with me to complete the sale on my property. He arranged an open house and succeeded in finding a buyer the same day. He responded promptly to all my questions and due to the wonders of modern technology the whole process was completed remotely. There were some challenges in the conveyancing process but he kept me informed every step of the way. Great job!

Micheline · 14 June 2021

★★★★★ 5/5

Trustpilot

Incredible Staff!

Myself and my partner are first time buyers looking for our first property. This is been such an exciting process, and the lovely Mia from Redhill's Gascoigne-Pees has made it even more wonderful.

Tamsin · 14 September 2026

★★★★★ 5/5

Trustpilot

Amazing experience from start to finish

Amazing experience from start to finish! The property was online within a couple of days of Zoe's initial visit, viewings were booked quickly but with consideration of our schedule - with Kim helping us at all stages of the sale too. Janene was also extremely helpful in chasing all parts of our chain to ensure we completed as fast as possible, keeping everyone up to date with the process. Ed was also really helpful and guided us through all of the paperwork, answering any questions we had with as much detail as possible to help us make the right decision for us. All in all we would definitely recommend the team at Chessington - we can't thank them enough for all of their hard work and perseverance!

Rhiannon · 16 July 2023

★★★★★ 5/5

Google

The sale of my property was complex, lengthy and fraught with difficulties, Gary was tenacious, motivated and determined to get us there. Gary kept me informed at every step and always did what he said he would. I would have no hesitation to recommend Gary to support anyone through their property sale or purchase.PositiveResponsiveness, Quality, Professionalism, Value

Janet · 24 August 2022

★★★★★ 5/5

Trustpilot

Saffron and Dylan at the Maidenhead…

Saffron and Dylan at the Maidenhead branch have absolutely brilliant they have been very professional and extremely helpful they are a credit to the company, couldn’t ask for better service from them.

MELANIE · 8 September 2026

★★★★★ 5/5

Trustpilot

Unbelievable

Unbelievable, I mean unbelievable, customer service.Spencer De Jonge went above and beyond to help answer my questions, and guide me on some areas of real estate in the Camberley area. I’d actually asked a number of estate agents the same questions, and none of them were prepared to answer them or really help in any particular way. Spencer, straight as an arrow - answered them all. Top notch

Johnson · 31 January 2024

★★★★★ 5/5

Trustpilot

Excellent Sales Team

Right from the start we felt comfortable, the team were really friendly and knowledgeable. Jim Gordon in particular was very helpful and great to talk to, we couldn't have done it without him. The photographer took stunning photos which really showed off the features of the house. We decided to go with an open day, which was fully booked within 24 hours of advertising.Of those who veiwed the house, more than half put in offers. The team did an excellent job of keeping us informed and guiding us through the process.The house was SSTC within a week.We had issues with the solicitors, Jim went above and beyond to help keep momentum to see us through to completion.The fees were reasonable and competitive, especially given the level of service we recieved.Overall, the Gascoigne-Pees Sales Team really do believe that fostering good relationships with their clients is the key to success, making the time and effort to put them first, keep them at ease during one of the most stressful processes, and always giving the best advice.

CG · 2 February 2023

★★★★★ 5/5

Google

Sara was absolutely fantastic throughout the purchase of our new property, she went above and beyond, working tirelessly and keeping us updated throughout to ensure we got to exchange and completion. Would highly recommend Carson's and we will certainly be using them if we were to buy and sell again.PositiveResponsiveness, Quality, Professionalism

Jon · 14 June 2022

★★★★★ 1/5

Trustpilot

I vacated a property earlier this year…

I vacated a property earlier this year (28th march 2025)and mistakenly left a standing order active. As a result, a payment of £1300 was taken from my account on 31st March 2025 After I vacated the property, I  contacted    the landlord immediately  and he ask me to contact the letting Agent (Gascoigne pees) for the issue as he doesn’t  deal with the money  side of things and he contacted the letting agent immediately, and they assured me they will  refund would be processed within 1, 2 weeks.

JENNY · 21 May 2025

★★★★★ 5/5

Google

Sara and the rest of the Team at Carsons were so helpful with the purchase of our new home. They were responsive and kept us up to date with everything going on in our chain! When we sell, we will be coming back to use them again.PositiveResponsiveness, Quality, Professionalism, Value

Jayne · 14 June 2022

★★★★★ 1/5

Google

We won’t definitely use Gascoigne Pees again. They were useless in our case, poor communication and very poor customer service. Every time we went to see the hose we were purchasing, the state agent will stay still at the door and the lady living in the house would be showing us around. We were purchasing our first home and we didn’t receive any help from the brand Manager Colin, which was CC in every email with the sales Progressor but was nowhere to be found. He just did his appearance after completion was done and we let the brunch know that we were supposed to do a complaint. We asked him for his manager’s email to put the complaint but we still waiting to hear from him. We were needing to let them know after 2 weeks moved in to come and remove their sold sign. The seller was old people without a single bit of help either. Completely useless

Clara · 27 December 2023

★★★★★ 5/5

Trustpilot

Excellent service from Grace Parsons - Farnham

Grace Parsons was fantastic to work with, professional, friendly, and highly efficient. She made the lettings process smooth and stress-free, always available to answer questions and provide helpful advice. Her dedication and customer service are outstanding. Highly recommend!

Catalin · 14 March 2025

★★★★★ 1/5

Trustpilot

Poor Experience As a Renter

I recently rented a flat in Basingstoke, through the Farnham office (I know it doesn't make sense?). It was an old building converted into 4 new flats. When I was handed over the keys on 30th June I was actually looking forward to moving in.However the flat was dirty as were the windows inside and out. The lights did not work in all of the flat apart from the hall. Most of the sash windows could not be opened. To be fair these initial issues were fixed within 3 days the flat should never have been handed over in this state.There was two large bins at the property filled with building waste and garden waste. No proper provision was made for proper bins that tenants can use and that can be emptied weekly.I tried to register for Gas and Electricity supply to the property without success, as the Gas meters that had been fitted could not be traced on the "National Database" On 14th June Southern Gas Networks (Distributor) visited the building and cut all gas to the building as they said the meters had been put in illegally.To be fair again, Gascoigne-Pees did clarify within 24 hours that this should not have happened and that the gas would be reconnected.So no hot water and no gas to cook on for nearly a week! And still no idea WHEN the gas will be reconnected??I have been in the flat for nearly a month and still no bin provision and no idea when this issue will be resolved.I signed the Tenancy agreement online (via verisign) and did not receive a signed copy from the Landlord. An issue that I raised as the contract is NOT legally binding until both parties have signed and each party has a signed copy.So I was given a paper copy to sign and send to Gascoigne-Pees in the post, which I did. Still don't have a copy signed by both parties though!There is only 2 flats occupied in the building (including me) and two lots of tenants to move in. So the bin issue is going to get worse unless Gascoigne-Pees and the Landlord can actually take ownership and resolve the issue.The lettings team at the Farnham office do reply to emails and let me know things are in hand etc, they do communicate the problem is NOTHING HAPPENS!This laughable saga is a good example of HOW NOT TO RENT A FLAT. And they expect me to pay my rent on time for this shambles?!!!

Tariq · 20 July 2022

★★★★★ 5/5

Google

Had a great experience selling our property with Carson and Co. Qias was always on hand to answer any questions and keep us updated with the process, very great full for such a positive experience. Would totally recommend.

Emily · 14 June 2023

★★★★★ 4/5

Trustpilot

Daniel Beckson's Professional Service

Daniel Beckson has been exemplary, He has visited us many times and used his expertise to help us to complete all the complicated forms. I was unable to send documents to the solicitors and he has facilitated all the necessary communication.His close watch on the progress of the negotiations and kept us in the picture. Well done Daniel

Alan · 26 February 2024

★★★★★ 5/5

Google

I had the pleasure to deal with Qias and the team and Carson & CO. for a house sale. It has been an amazing experience with them. Very professional and very very friendly! Highly recommended.

Kaleem · 14 June 2023