Trusted Agent profile · Woking
★★★★★
175 reviews across 2 platforms
40-42 Commercial Way, Woking, GU21 6EN
Gascoigne Pees's office in Woking, at 40-42 Commercial Way, is rated 3.7 out of 5 across 175 reviews on two platforms, including 88 Google reviews rated 4.4.
Every review we hold for the Woking office, from every platform, shown as written. First names only.
5/5
TrustpilotWe had a fantastic service give have had a wonderful experience with…
We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.
5/5
GoogleGary woollen was absolutely brilliant .Down to earth updated us all the time on the sale could not off asked for better. Thankyou Gary from Lorraine and Paul. Hope you enjoying your TV.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
TrustpilotHad the best experience
Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.
1/5
TrustpilotCommunication was poorly, and the description of the property wasn't correct
The description of the property didn't mention no children at all, it even said that those with children it had schools nearby, I think the communication was very poor, and should be stated in the description no children to avoid waste of time.
1/5
TrustpilotUntrustworthy, liars and horrible customer service
They would lie and say anything to get you to sign the dotted line(basingstoke office) , they claimed the property was managed by them but once I ran into my 1st issue in a few days they refuse to do anything. Absolutely disgusting, steer clear of them
5/5
GoogleHi Steph, Stephanie Duff had been a really helpful person unlike many we came across during our search for a property in Woking. Her sincerity and professionalism were outstanding. Her help had been like a breath of fresh air. Sujit Basu
Fantastic to read such wonderful comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleVery friendly and attentive staff. Finding a buyer took a long time in the current Covid climate, but no one ever gave up. Liaison between the agent and their recommended solicitor was very smooth.
Thanks so much for your lovely 5* review Matt! All the team really appreciate your kind words! Graham, Customer Relations
5/5
GoogleVery helpful and friendly staff.keep the good standard Megan and Ben.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat professionals. The staff in Woking office are doing great Job
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleBeen told by an agent that he will send me a video of a property I was interested.. 24 hours and still nothing! When it's like this say straight away that that property is not matching my criteria!NegativeProfessionalism
Hi Giuseppe, Thank you for leaving your comments. We are aware that on occasion e-mails with attachments from our offices can be automatically sent to your e-mail providers 'junk' folder. Please check that the tour has not been sent there for you and that our local team is not on your 'blocked' list. Alternatively, please e-mail us at review@Countrywide.co.uk with the address of the property in question and we will arrange for the tour to be sent to you. Kind regards, Scott @ Customer Relations
1/5
GoogleWe were very happy with where we were living. Unfortunately we were forced to move out because the property became uninhabitable. This occurred because the property management team failed to address an issue with mould for over 4 months!!! Up until the day we moved out, the issue was still not addressed. On top of that, we have now been out of the property for over 1 month and have had ZERO communication from the landlord regarding the return of our deposit. I have been advised by the property management team that I can raise a dispute, however this process can take up to three months and if the landlord gets in touch before then, I still need to go through the dispute process!! This feels completely unacceptable and unfair. Every single request we receive from Carson & Co threatens financial penalties if we fail to adhere to the terms and conditions, however the landlord can act how he likes with impunity!! All we want is our own money back so we can be done with C & C and the landlord. This has not been a pleasant experience.
4/5
GoogleCarson & Co. Lettings in Woking have been very helpful, and quick to respond to any queries I may have, Unfortunately, they are severely let down by their national affiliation with Countrywide - I believe Countrywide took a long time to sort the contracts out, Countrywide have a contract with a telecoms supplier to try to sell "broadband for tenants" - as in, resell from various well-known suppliers at increased prices claiming that the benefit is that if you use the break clause you don't need to pay the early termination fee. I believe they also lock you in to the broadband for the duration of your letting contract! Countrywide also seem to have signed me up for energy supply by Eon - I wouldn't have minded so much, except I wasn't told this would happen - with the first I knew being when I phoned British Gas who told me that Eon - and not EDF as I had been led to believe - were my electricity supplier. In summary, Carson & Co have been really good - Countrywide not so much. It wasn't a bad experience, but it could have been better.
5/5
TrustpilotBen was a miracle worker.
Ben managed to find us a flat and do all the paperwork from start to finish in 3 days. He did an amazing job for us and saved us from being homeless. He was incredibly responsive and always had time for my little questions. thank you so much for everything
5/5
GoogleThe team at Carsons & Co Woking are prompt, responsive and very helpful. They keep on top of things and always reply back fast. I would recommend.PositiveResponsiveness, Quality, Professionalism, Value
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThoroughly professional from start to finish. Despite the challenges involved in a far from straight forward sale, Steph came through everytime and got us to completion on time against the odds! Would highly recommend.PositiveResponsiveness, Professionalism
Thank you for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI cannot fault the service we received, we were kept continually informed of progress. They are a very professional company with a very experienced team. I would thoroughly recommend.
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
5/5
TrustpilotOutstanding Service
Harj, the Lettings Manager, is an outstanding member of staff who went out of his way to help me during a particularly difficult and challenging period.
1/5
TrustpilotWorst Service
They will contact you every minute till they complete the agreement later they don't even complete what they have promised to do. After sales service is hopeless and unprofessional. Never recommend
5/5
GoogleWe met Alex at home. My first impression was not so good because I thought he was trying hard to sell himself and the service. Unfortunately I was wrong because he is very guanine and really cares about tenants and the landlords. He has been through hard times in the past as tenant and a landlord and so understands our problems well. A good man, who deserves a big Thank you.
1/5
TrustpilotUnable to get deposit back!
This is a nightmare situation, if l could give zero stars l would. My ex partner died in his flat, been trying for months to get my deposit back from them, ring ring, speak to people and nothing happens. Now writing letters, will go all the way. Awful customer service.
1/5
GooglePoor service. Tried to convince me that 1.7 mile was a 15 minute walk from the town centre. Didn't seem to have a clue what I had requested with regards to my search...
Hi Adam, Thank you for taking the time to leave us your feedback. Customer experience is very important to us and as such I would like to invite you to discuss your concern directly with our Customer Relations Team via review@countrywide.co.uk. Kind regards, Scott
1/5
TrustpilotNothing is not enough trouble.
Nothing is not enough trouble to Gascoige Pees they positively revel in finding problems. From day one to the end of the tenancy. They contract out various services so they can always distance themselves and deflect blame. They even refunded the tenant his deposit despite damage to the flat costing over £1,000 to rectify.
5/5
GoogleHelpful staff. Showing properties as per your requirements. Quick service.
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
TrustpilotRental advice and support
Thank you for turning my rental property around so quickly. Great effort and support through the whole process. Always avaliable for questions and never too busy to reply. Would highly recommend them for any landlords.
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