Gascoigne Pees Woking reviews

★★★★★ 5/5

Google

Gary was nothing but supportive, professional and helpful throughout the purchase of my property. He always kept me informed and was quick to help whenever necessary. I would recommend Gary and Carson & Co to anyone.

Sirah · 14 June 2022

★★★★★ 1/5

Google

I have leaved on the property for over 4 years and on December i have move out... since that period from last year they not give me any information about my deposit despite that they suppose to send it to me in 14 days. Really unprofessional and they are not answering on the phone or emails.NegativeResponsiveness, Quality, Professionalism

Danut-Alexandru · 14 June 2021

★★★★★ 1/5

Google

Thank you for helping me find an apartment to rent. Your lack of respect for people who were not born in the UK is wonderful. You can do better.

I · 26 March 2024

★★★★★ 1/5

Trustpilot

Experience as a Landlord. AVOID!

Experience as a landlord. Not sure what has happened over the years at the Basingstoke office, it used to be okay. I used to let 4 properties with them, but have withdrawn all properties from last month as the service is awful. The staff seem to have a degree in extremely poor customer service, with the lack of communication being their speciality. Taking the one review here that relates to GP property sales aside, every review here is 1 star. Why does this not ring alarm bells with senior management? To top it all, I now have a tenant having trouble getting their deposit back (from 3rd party company appointed by GP), and GP are being less than helpful getting it returned.

Richard · 26 October 2022

★★★★★ 5/5

Google

Good professional service. All communications were professional. The initial meeting had a personal feel to it, which was the main selling point to use the company (Paul). He discussed the logic for the listing price and organised the pictures to be taken quickly. Managing the sale was smooth and always clear and prompt in their correspondence.PositiveQuality, Value

Kiongpatrick · 14 June 2021

★★★★★ 1/5

Trustpilot

Terrible experiance

Terrible experiance Saw property pre launchPut full asking offer in at the time then told its going online for a while No EPC given said they would forward once it was in they didnt!No follow up calls thereafter10 days later Phoned in to see how things doing & if they had the EPc! agent dealing with me was off for the day said he will call me in the morning.Didnt get a call till late next day afternoon saying sold to the other intrested party. (I only learnt there was one other by making my call)No pre call to see if l was Prepared to up my offer. Feel having put full asking offer forward l had a valid intrest to be informed of its progress before putting forward their offers to seller.Shocking customer care The agent who showed me round lovely fella

Susan · 27 September 2022

★★★★★ 4/5

Google

Megan at Gascoigne-Pees, has been so helpful in my search to find a home. Her honesty, professionalism and punctuality when meeting me at the viewings have been fantastic.

Laneille · 26 March 2024

★★★★★ 5/5

Google

Excellent customer service from Gascoigne Pees in Woking. All the staff that we encountered were extremely professional, helpful and eager to secure a sale on our property, which they achieved within a few days of our initial open day. …

Elizabeth · 16 April 2023

★★★★★ 1/5

Trustpilot

Unprofessional and dishonest.

We called their office about a property advertised online. The woman who answered said the property was no longer available. This property has been advertised by them at least for a few weeks while at the same time actually not on the market any more. When we asked why still advertised the woman hunged up the call.

Mateusz · 11 April 2024

★★★★★ 1/5

Trustpilot

I will keep this short

Ronald · 23 January 2026

★★★★★ 5/5

Google

I had been looking for a specific property for some time. I kept visiting the estate agents in the area to ensure that I am still on their books. When our ideal property became available, Stephanie in Woking phoned me immediately. We had a sale agreed 24 hours later. Excellent service with regular updates.

Jason · 14 June 2021

★★★★★ 5/5

Google

I recently moved house with Carson & Co and it was a refreshing experience following a number of incredibly frustrating encounters with other Estate Agents. The process was quick and efficient. We appreciated the personal touch and interest right up to moving day, and would highly recommend.

Trevor · 14 June 2022

★★★★★ 1/5

Trustpilot

Disgusting flat, substantial costs due to failings and misrepresentation

On our move in day it was discovered that the property was not as advertised. It has been a nightmare since and we have incurred heavy losses as a direct result.Broken boilerBroken cookerBroken dishwasherNo fire alarmsNo valid gas safety checkNo heating or hot waterNo cleaning undertakenBlack mould throughoutBrown speckled mould throughoutSigns off water ingress in numerous areasDamp walls in areasSmell of mould and damp causing coughUnusable showers x2Broken front door lockNo postbox keyNo evidence of parking spot listed on tenancy agreementNo attempt has been made to repay the costs we suffered, nor has anyone apologised for ruining the lives of two disabled tenants. Absolutely appalling.

Doctor · 25 March 2022

★★★★★ 5/5

Trustpilot

Incredibly happy with their work so far!

Have an incredibly positive experience with the Gascoigne Pees agents and I've finally found a property management company that's actually making an effort and favours both landlords and tenants.Upon entering, the flat wasn't in a good condition and needed cleaning and a few repairs; however they've been extremely cooperative and have arranged everything to be done, replying to my emails and sending me updates right away.Couldn't recommend them enough.

Elena · 18 April 2023

★★★★★ 5/5

Google

Anna is amazing, nice person. Very helpful and professional.

Zyta · 25 October 2019

★★★★★ 1/5

Trustpilot

pushy, bordering on harassment

They are extremely pushy and have been making repeated phone calls trying to get our business despite repeated requests for them to leave us alone. If they can be this unpleasant and unprofessional when they’re trying to entice you in, what will they be like once you’re hooked in? Don’t do it!

Chris · 10 May 2024

★★★★★ 5/5

Google

I moved to UK recently from India,I had an amazing experience with Gascoigne-Pees.Especially I would like to mention Ben Calder who went an extra mile to get me moved in the property on urgent basis.Highly Recomended

Singh · 16 April 2023

★★★★★ 5/5

Trustpilot

Very helpful with advice

After purchasing our property with the help of GP Basingstoke in 2014, which went very smoothly, I recently had a couple of issues so asked Nic Austen in the branch for help. He spent a good 30 minutes on the phone with me and then suggested I drop in the office so we could compare notes. He was really helpful and generous with his time, and spread some light on my situation.

Luke · 2 December 2022

★★★★★ 1/5

Trustpilot

I found a house to rent through…

I found a house to rent through Gascoigne and pees in Basingstoke. Never rented before, signed the tenancy, set up all the bills, gave notice on storage unit, booked Van etc, I got a phone call a week before saying the current tenants are refusing to leave. Whilst I get this is not the lettings agents fault and I was pretty understanding it was the aftercare, was told I would need to find somewhere else, when I asked if they had anymore properties I was told no, then I went on to explain I had sent another enquiry about a house that they were advertising over the weekend, I was told what do you want me to do about it as it’s not ready until mid November, as they didn’t even bother to ask if I had anywhere to go that was totally irrelevant. I asked them about all the expense I had laid out, buying things for the house, removal van etc, my storage unit doubling but all I got was nothing we can do. I felt very let down and felt there was no support at all. If I broke the tenancy then everything would have been thrown at me.

Sarah · 4 November 2021

★★★★★ 1/5

Trustpilot

Extremely disappointed

I am extremely disappointed with this agency’s lack of transparency and professionalism.

Breeze · 9 October 2025

★★★★★ 1/5

Trustpilot

No apologies over mishandling to manage property

We used Gascoigne Pees to let our property. They insisted newly arriving immigrants whom we had great doubt as tenants but they ensured they would fit.It was totally wrong. They lacked common sense on how to maintain the house whilst Gascoigne Pees did nothing to assist as a property management firm.Numerous lost in translation moments and mismanagement led the tenants to break the agreement 3 months earlier than original and caused financial loss to us.They never acknowledged their wrong doing or provided proper apologies. We will never ever use or recommend Gascoigne Pees.

Hal · 21 August 2021

★★★★★ 5/5

Trustpilot

We had a fantastic service give have had a wonderful experience with…

We have had a wonderful experience with the ladies from the Esher office of Gasgoinge pees estate agents.They couldn't do enough for us In helping us to move forward in finding out next home. They were a great bunch of ladies who were great at their jobs , giving us help all the way through would highly recommend them in your next move ..Mrs Mrs stone.

Denise · 26 April 2023

★★★★★ 5/5

Google

Gary woollen was absolutely brilliant .Down to earth updated us all the time on the sale could not off asked for better. Thankyou Gary from Lorraine and Paul. Hope you enjoying your TV.

Lorraine · 16 April 2023

★★★★★ 5/5

Trustpilot

Had the best experience

Had the best experience with the lettings team. Ben showed us around the property originally and answered any question we could have. He always kept us updated on every step of the application process for our property. Overall a really great experience, easy, fast and would recommend them to a friend when looking for their next property.

Emily · 20 October 2023