Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 1/5
Trustpilothighly Incompetent or just plain crooks
Moving out of a property is stressful, while working a full time job. You would hope that an estate agency like Bourne would be able to do their part of the job effectively. I can't decide whether they are highly incompetent or just plain crooks. Getting a date wrong on a legal document, sending an invoice charging for 3 days rent before checking the tenant agreement date and admitting it was their mistake and then blaming the tenant for not highlighting the mistake. We were no longer in the property, and we returned the keys when requested by the agent. We have followed instruction and done nothing wrong. Yet they want us to pay them 3 days extra rent.
Elvia · 3 April 2023
★★★★★ 5/5
GoogleAbsolutely excellent service from the beginning. They were attentive and very responsive. They went above and beyond to provide answers to questions I had and were always professional and polite. I could not recommend them enough.
Cressida · 10 June 2025
★★★★★ 5/5
GoogleWorking with Brandon at Bourne has been a pleasure. Communicative calm and informative. Best of all I felt like I was working with a letting agent who cared rather than a salesman who wanted to just fill vacancies
Chris · 15 December 2023
Agent replied · 12 June 2024
Dear Mr Windsor, Thank you for your 5* review, this feedback is really important to us.
★★★★★ 5/5
GoogleWe have been renting a flat with Bourne for 2 years and we just renewed our contract. The service with them is excellent, they are friendly and always willing to help.
Oscar · 13 April 2024
Agent replied · 12 June 2024
Thank you for your wonderful review! We're thrilled that you've chosen to renew your contract with us. Providing excellent service and being helpful are top priorities for us, and we're glad you've had a positive experience. Please don't hesitate to reach out if you need anything in the future.
Kind regards
Andy Gearing - Director
★★★★★ 5/5
GoogleTallulah Dowding, an outstanding Property Manager at Bourne Estate Agents, consistently demonstrates exceptional professionalism, strong communication skills, and a dedication to delivering top-tier service in property management. Her adept organization, seamless tenant interactions, and commitment to fostering positive relationships set a high standard in the industry. Tallulah's reliability and efficiency make her a highly recommended choice for those seeking a superior property manager.
Miriam · 13 April 2024
★★★★★ 5/5
GoogleExcellent service, highly recommended delivering exactly what they said at the first meeting.
Richard · 17 January 2025
Agent replied · 23 January 2025
Dear Richard, Thank you for your review.
Kind regards
Andy Gearing
★★★★★ 5/5
FacebookBourne couldn’t be better! The whole team but in particular, Roanna and Andrew in the Alton branch were incredible. They worked tirelessly to help with both our sale and our purchase and despite some challenges, we got there and Roanna remained professional, friendly and helpful throughout. The advice and support we received was first class and honestly, Bourne are the best agent we have worked with for house purchases having moved a couple of times now.
Victoria · 25 April 2023
★★★★★ 5/5
GoogleWe knew what to expect next, didn't have to ask twice and nothing was too much trouble for the team.
Many thanks to Ross and Shaun.
Miles · 13 June 2023
★★★★★ 5/5
GoogleBourne have been excellent communicators. From telephone conversations to tenant and tenancy information packs. They taught this old dog new tricks.
Thankyou to Brandon Reynolds for being such a gent!
Mark · 14 March 2024
Agent replied · 12 June 2024
Thank you.
★★★★★ 5/5
GoogleHighly recommend for lettings. Professional, efficient, effective and friendly. Huge thanks to Jamie.
Sarah · 13 June 2020
Agent replied · 12 June 2024
Thanks Sarah for your feedback we are always hear to help should you need anything further.
Kind regards the Lettings Team at Woking
★★★★★ 5/5
GoogleGreat service and contact from the team throughout, recommend highly if looking at buying / selling in the area. Managed to achieve a very strong sale for us and very supportive in closing the chain even under the pressure of COVID. Personal service and always felt our interests were at the forefront rather than just the commission!PositiveResponsiveness, Quality, Professionalism, Value
R · 13 June 2020
Agent replied · 12 June 2024
Dear Mr Smith
Thank you so much for your kind comments, we really do appreciate it.
Kind Regards
Andy Gearing - Local Director
★★★★★ 5/5
GoogleWe've had a lot of experience of the local estate agents over the past 18 months and found the team from Bourne to be by far the most genuine and effecient. We had dealings with most of the team and without exception, we found them all to be personable and responsive to our enquiries.
With greatful thanks,
Deb and Michael.
Spike · 13 June 2020
Agent replied · 12 June 2024
Dear Deb & Michael,
Thank you for your feedback, if you need anything further please don't hesitate to contact us in branch.
Kind regards
Andy and the Team.
★★★★★ 5/5
GoogleVery pleased with the service provided by the Woking office - thank you Ross and Bradley in particular!
Merry Christmas to you all!
Tayloralastair · 13 June 2023
★★★★★ 5/5
GoogleLettings team are brilliant, they offered a great service and I would highly recommend.
Dean · 3 November 2024
Agent replied · 9 November 2024
Thank you for the fantastic feedback! I’m pleased to hear you had such a positive experience with our lettings team. We appreciate your recommendation!
Best regards,
Andy Gearing - Director
★★★★★ 5/5
GoogleVery impressed with the service from Bourne, especially Ross and Bradley. Professional, prompt and personable service and advice. Would highly recommend them!
Shirley-Anne · 13 June 2023
★★★★★ 5/5
GoogleBourne have been a great help with our flats especially Brandon, who is very reliable and always there when you need him.
Chris · 13 June 2023
★★★★★ 5/5
GoogleI worked closely with Bradley and Andy at Bourne to sell a house in working on behalf of an elderly lady. They were incredibly professional, always accommodating and went over and above any service I have ever received from an estate agent. Amazing service and competitive rates too.
Jenny · 13 June 2022
Agent replied · 12 June 2024
Dear Jenny,
Thank you so much for your amazing review, it was a pleasure working with you throughout the transaction. Please do get in touch if you require our services again.
Best wishes for the future
Kind Regards
Andy
★★★★★ 5/5
GoogleA big thank you to the team and especially Jamie who helped secure me a new tenant, and went the extra mile dealing with all added admin as I was overseas at the time. Very much appreciated!PositiveResponsiveness, Professionalism
J · 13 June 2021
★★★★★ 5/5
GoogleWe were very pleased the way Bourne's handled our sale and also assisted us with the completion of our purchase liaising with the other estate agents and solicitors on our behalf.
Hazel · 15 November 2023
Agent replied · 12 June 2024
Thank you Hazel, it was a pleasure working with you.
Kind regards
Andy Gearing - Director
★★★★★ 5/5
GoogleBradley was really a great support throughout the process of buying a house and I found his insight really useful. The team at Bourne were responsive and polite to engage with.
Robbie · 13 June 2022
★★★★★ 5/5
GoogleThank you so much to Matthew for helping us sort out our new tenancy!
The whole process was seamless - great communication throughout, super friendly - can't fault the service! We're really really pleased :)PositiveResponsiveness, Quality, Professionalism
Em · 13 June 2021
★★★★★ 5/5
TrustpilotBrilliant customer service
Brilliant service from Jim Norman, I couldn’t fault is commitment and dedication. Truly a professional from start to finish. An easy 5/5 stars.
Marj · 17 July 2025
★★★★★ 1/5
GoogleThey don't treat tenants very well. I've heard a number of stories about mismanagement and disregard of tenants privacy which seems plain disrespectful. Apparently they have a real habit of turning up unannounced too. I'd save yourself the pain of renting through them.
David · 2 November 2024
★★★★★ 5/5
GoogleCouldn't fault the team at Bourne Estate Agents. Andy and Ross in particular are top guys, and have been great to work with in the sale of our house. In uncertain times, they have kept the sale on track, and helped make sure everything went through without a hitch. Highly recommended.PositiveProfessionalism
Henry · 13 June 2021
Agent replied · 12 June 2024
Dear Henry,
Thank you for your review and kind words. I hope you are enjoying your new home.
Kind regards
Andy Gearing - Local Director
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