Every review we hold for the Woking office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI found Bourne Estate Agents to be extremely helpful with our (slightly complicated) purchase of our house. They were always professional and friendly and I felt they cared and made the extra effort we needed at times. I would not hesitate to recommend them.
Louise · 13 June 2022
Agent replied · 12 June 2024
Thank you Louise for this wonderful review. I am so pleased that you had such a positive experience with us, and I will share this fantastic feedback with the sales team.
Kind Regards
Andy Gearing (Director)
★★★★★ 5/5
GoogleVery friendly and professional team who were present and approachable during the whole conveyancing process. It has been a pleasure to deal with them and would not hesitate to use again.
Alex · 17 August 2023
Agent replied · 12 June 2024
Amazing review, thanks so much Alex, best wishes for the future.
Kind regards
Andy Gearing - Director
★★★★★ 1/5
GoogleDisappointed with the advice and service provided by Bourne which has resulted in me reducing my price by £50,000 within the space of two weeks. Great at lip service avoid at all cost!!
T · 13 June 2023
Agent replied · 12 June 2024
I have reviewed our database and can find no record of your information or any vendor with your surname. I have also reviewed any price adjustments within the local offices and can find no record of a reduction to this level. This review has been reported to google as fake/spam and we will seek to have this removed.
Regards Andy Gearing (Director)
★★★★★ 5/5
GoogleDelighted with service we received. Keeped us regularly informed about every aspect of the sale always ready to answer any queries.
Would recommend and use again Many thanks
Jean · 16 October 2023
Agent replied · 12 June 2024
Dear Jean,
Thank you for your review, I have passed this onto the team. Our aim is to provide outstanding customer service coupled with market leading sales results. We are very grateful for your recent business and service review.
Best regards
Andy Gearing - Director
★★★★★ 1/5
GoogleAn immense disappointment to the estate industry both ethically and professionally. I purchased a property through the agency and I do not recommend it. The agent who handled my purchase was dishonest and deceitful. He worked 100% in the interest of the buyer. He made false promises and used borderline bullying techniques to speed up the completion.
Danielle · 14 June 2018
Agent replied · 12 June 2024
Dear Danielle,
I am sorry to read your recent review. We do our upmost to ensure our vendors and purchasers receive excellent customer service, resulting in a successful exchange and completion. As a buyer we understand purchasing a property can be a very stressful time, and while we always try to support purchasers as much as possible post-sale, there are certain circumstances we are unable to assist with. It is also disappointing for us to have an unhappy customer, as we try really hard to ensure all parties experience a positive relationship with us. I am pleased you are now enjoying your new home and wish you the best of luck for the future.
Regards
Andy Gearing
★★★★★ 5/5
GoogleBourne Estate Agents (Woking) have let & managed our BTL property for more than a year now. The Lettings team (Matthew, Karen & Jamie) are very friendly, professional & helpful. Their communication is very effective & they are always there to advise/support. Recently when our existing tenant served notice to leave, within couple of days they have managed to arrange 8 viewings & a successful offer as per our expectations. Certainly a fantastic & professional service with full support & commitment towards the client !!!PositiveResponsiveness, Professionalism, Value
Sunil · 13 June 2021
★★★★★ 5/5
FacebookI found my dream little apartment through Bourne estate agents!
Monika and Hannah , the two estate agents that I dealt with were brilliant throughout the whole process and I thank them for making the process so easy and straight forward!
I would highly recommend using Bourne for your next move - 5/5 🌟
Amy · 24 January 2024
★★★★★ 5/5
GoogleThank you James and Andy for successfully selling my grandmothers house with efficiency and impressed with how we where kept informed during the whole processes. Would be happy to recommend Bourne to the local area.
Emma · 13 June 2020
★★★★★ 5/5
GoogleI've had a great experiencing letting my property through Bourne. Everyone has been so friendly and helpful every stage of the way. The admin staff were a great help with my contracts and my property manager is always so helpful. Nothing seems to be too much trouble for anyone. I cannot recommend them highly enough.
Amy · 14 June 2018
Agent replied · 12 June 2024
Thank you Amy Lockhart for your feedback, we are so pleased to hear you have had a good experience with the lettings Team , Admin and Property Management.
Please don't hesitate to contact us we are always happy to help.
Kind regards
The Lettings Team at Woking.
★★★★★ 5/5
TrustpilotBourne were a breath of fresh air!
Bourne were amazing when selling my property!Having been on with another agent prior, Bourne were a breath of fresh air! They got me more viewings, had much better communication and secured me an over asking price offer within a week!I would 100% recommend them to anyone looking to sell locally!
James · 22 March 2024
★★★★★ 5/5
GoogleThis was the first time that we have moved in 35years. The team at Bourne helped every step of the way. Kept us informed of progress and offered good advise. For someone who had little experience of how the process worked this was very helpful.PositiveResponsiveness, Professionalism
Keith · 13 June 2021
Agent replied · 12 June 2024
Dear Keith,
Thank you for the 5* review and instructing Bourne to market your fantastic property. We look forward to seeing you on completion.
Kind regards
Andy Gearing - Local Director
★★★★★ 5/5
GoogleFantastic service from Bourne. Ross has been our contact from day one and has always kept us informed as well as helping to get things moving when solicitors were dragging their feet. Painless process from beginning to end.
Amy · 14 June 2018
★★★★★ 5/5
GoogleBrandon was extremely professional and very helpful. I would highly recommend him personally.
Andrew · 13 June 2023
★★★★★ 5/5
GoogleBourne Estate Agents Woking have done an excellent job selling our bungalow. From giving a realistic valuation, advising on the best way to market and then obtaining a very satisfactory price, they have been honest, professional and easy to deal with. All the staff have been friendly and helpful. Keeping us informed the whole way through. I would thoroughly recommend them.
Linda · 13 June 2023
★★★★★ 5/5
GoogleA big thanks to Ross in his most professional and courteous dealings throughout the transaction. From start to finish he managed expectations impeccably.
Simon · 13 June 2022
★★★★★ 5/5
GoogleBourne Estate Agents have been professional friendly and helpful throughout. George's genuine enthusiasm for the house was evident and he kept me informed throughout the process. The viewings were professionally handled and I was notified in advance and received timely feedback from the viewings. He was very helpful in offer negotiations. Made the selling experience much less stressful.
Highly recommend.
Fay · 13 June 2023
★★★★★ 5/5
GoogleThe team worked hard to make the process of selling our house as easy as possible. Would highly recommend, they provide a personal service and try to match your house to the best buyer, whilst giving great advice.
Joe · 13 June 2022
Agent replied · 12 June 2024
Dear Joe,
Thank you so much for your review, I have passed this onto the team. We pride ourselves on a personal service along with ensuring the sales we generate for our clients are with the best buyers in the market. I hope you are enjoying your new home.
Kind regards
Andy Gearing - Local Director
★★★★★ 5/5
GoogleMy experience with Bourne was excellent. I invited three estate agents to view my property to sell, only Andy Gearing from Bourne was fully prepared, he understood the market I was aiming for and priced it correctly (the highest of the prices discussed with the agents). He created a buzz in the office, Ross took some great photos, it was marketed very well and the team at Bourne projected that to potential buyers. Within a few days of it being on the market, three buyers made offers and we achieved over the asking price within a week!
Spencer · 13 June 2020
★★★★★ 5/5
GoogleAndy and his team have been fantastic. Our house was sold within 2 weeks of them taking the property on and exchange happened in just over month. I have no hesitation in recommending Bourne Estate Agents
Gill · 14 June 2018
★★★★★ 5/5
GoogleI bought and sold through Bourne and nothing was too much trouble for Andy, Ross, Oliver and the Team. Always on hand, focussed and accessible for advice and guidance, the team worked hard at the marketing of my property and all appointments were managed with efficiency and consideration. It took no time to find a buyer and similarly a property for me to purchase. Well done Bourne! Great service!
Lois · 13 June 2022
★★★★★ 5/5
GoogleRecently used Bourne to purchase our first flat, wasn’t sure what to expect however they didn’t disappoint. Professional throughout, kept me up to date every step of the way.
Our dealings was through Ross and Andy who are both Brilliant.PositiveResponsiveness, Quality, Professionalism
James · 27 August 2021
Agent replied · 26 August 2024
Dear James,
Thank you for the 5 star review, it has been a pleasure dealing with you. We look forward to seeing you on completion.
Kind Regards
Andy Gearing - Local Director
★★★★★ 5/5
GoogleDealt with Ross throughout purchase of a flat and he was extremely helpful
And professional at all times, would highly recommend Bourne Estate Agents.PositiveResponsiveness, Quality, Professionalism, Value
Sandra · 13 June 2021
★★★★★ 5/5
GoogleMy dealings with Jess Dixon from Bourne Estate Agents has been 10/10. Super responsive, professional and friendly throughout.PositiveResponsiveness, Quality, Professionalism
Steven · 13 June 2022
★★★★★ 5/5
TrustpilotWorking with Ross Trowbridge on our…
Working with Ross Trowbridge on our recent conveyancing transaction was fantastic! He was a pleasure to work alongside as he kept the client informed and was always there if we needed any support as the Solicitors. You are in good hands with Bourne & Ross!
Bulent · 9 April 2024
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