Bourne Estate Agents reviews in Woking

★★★★★ 5/5

Google

This agency is very good. The agent Brandon was very responsive, attentive to our needs, caring and efficient. I was happy to work with him and I will not hesitate to recommend this agency, and especially Brandon, to my friends and family.

Maly · 13 June 2023

★★★★★ 5/5

Google

Excellent and highly professional service from Bourne Estate Agents in Woking to help my wife and me buy our first property. Oliver Topham was the agent who first showed us the property and subsequently was of great help in facilitating and finalizing the whole purchase procedure. Many thanks to Oliver and Bourne! Definitely highly recommended!PositiveResponsiveness, Quality, Professionalism

Jaro · 27 August 2021

★★★★★ 5/5

Google

Great company, very responsive. Kept us up to date every step of the way. We dealt with Ross who was more than informative throughout. Highly recommendPositiveProfessionalism

Jessica · 13 June 2021

★★★★★ 5/5

Google

Brandon was super helpful through a very difficult situation that occurred during our renting process. He was very patient and diligent when helping to keep us updated. We are very grateful for his support and happy in our new flat!

Joanna · 13 June 2023

★★★★★ 5/5

Facebook

Ross has been exceptional. In top of everything. Great service

Lesley · 24 March 2023

★★★★★ 5/5

Google

Andy, Bradley and the team were excellent at keeping us regularly updated during the house buying process. This wasn't entirely straightforward due to probate being involved which focused the need for clear communication which we recevied throughout. Highly recommend.

Daniel · 13 June 2023

★★★★★ 5/5

Google

An exceptional team who have gone above and beyond from the start. Great overall management from Andy who ensured the clearance, clean and decoration went to plan for all systems go. However, special thanks must go to Brandon and Fraser to ensure the rental process went smoothly and stress free.

David · 16 October 2023

★★★★★ 5/5

Google

Bourne helped us sell our flat and were very efficient even though the process took longer than we expected, George kept us updated. He was helpful and made sure things moved forward with the sale.

Huma · 27 August 2023

★★★★★ 5/5

Google

A very professional service. Ours was a long journey but the team stuck at it and maintained their polite and competent approach. It paid off and we are most grateful.

Terence · 14 June 2018

★★★★★ 1/5

Trustpilot

Lack of empathy

I would give this estate agent 0 stars. They have no understanding of how their actions and lack of transparency affects their customers. I felt bullied, disrespected and lied to for my 5 month ordeal in purchasing a home with them. And then to be told that they are putting the home back on the market. I have fed back to this estate agent as a whole and had no apology but instead was made to feel as if I was in the wrong for not using their recommended solicitor. Shame on them as they truly failed to understand how much this has affected me and my mental health. I don’t want to name and shame who this agent was , but she knows who she is. Bourne in my eyes is all about business and lack empathy. Disgraceful and be warned!

Hira · 7 October 2023

★★★★★ 5/5

Google

Would highly recommend Bourne. I bought my first home with them in June 19. All the staff who helped make this happen were professional, friendly and made the process run smoothly, especially Ross who I dealt with mostly. I’m in love with my new home and can’t thank them enough for showing me this property 😃. …

Becci · 13 June 2020

★★★★★ 5/5

Google

Bourne helped us sell our flat and were very efficient even though the process took longer than we expected, George kept us updated. He was helpful and made sure things moved forward with the sale.

Huma · 18 July 2023

★★★★★ 5/5

Google

Brandon is beyond belief! He is the best letting agent we have dealt with. May his breed increase. We will be with Bourne for all our properties if Brandon can be our man. Merry Christmas all

Hiren · 13 June 2023

★★★★★ 5/5

Google

My experience working with Bourne was top-notch from start to finish. My letting agent, Brandon, listened to what I was looking for and went above and beyond to exceed my expectations in getting me into my dream home. Thanks Bourne and Brandon for such a seamless experience!!

Bri · 16 October 2023

★★★★★ 5/5

Google

It was a pleasure to work with Bourne. We were not their client but Shaun kept us up to date regularly and was always friendly and helpful throughout the process. I would definitely recommend them.

Retha · 13 June 2023

★★★★★ 1/5

Google

Withheld info, and I had lost my deposit due to their negligence. They also did not inform me that they had not removed the property from the market after my deposit was paid, be wary.

Nasir · 18 August 2025

★★★★★ 5/5

Facebook

BOURNE ESTATE AGENTS - WOKING I cannot commend enough the absolute professionalism and attention to detail provided by the team at Bourne throughout the whole sales process. Their director, Andy, certainly leads from the front with a passion and hands-on approach to provide a first class customer experience which is embraced throughout his team. In what is currently a very challenging housing environment it's never been more important to engage an estate agency you can completely trust, that goes the extra mile and delivers what they promise - I'm pleased to have entrusted Bourne with my property sale - they delivered on all counts.

Mark · 1 August 2023

★★★★★ 5/5

Google

Andy, Sean and the rest of the team were brilliant! They handled our move with expertly in all aspects from start to finish. Highly recommend.

Matthew · 17 October 2024

★★★★★ 5/5

Google

Ross and the entire Bourne team were helpful throughout my entire buying process. Even when things got complicated, they were more than happy to help work things out to ensure that the correct decisions were made. Friendly and efficient throughout. I would definitely use Bourne again.

Dan · 17 August 2023

★★★★★ 5/5

Google

Have today completed both our sale and purchase via Bourne Woking. Couldn't ask for much more throughout the process and even if we encountered the inevitable bumps in the road en route to completion in hindsight we couldn't have asked to have been in safer hands. Ross (and Bradley) were both amicable throughout however also not afraid to address any issues during the process ... was a pleasure working with them. We previously attempted to sell with a rival agent and viewed many properties with numerous others and overall found the team at Bourne to be a great partner. Would highly recommend

Peter · 13 June 2023

★★★★★ 5/5

Google

Bourne Estate Agents became like a family to me when we bought a new house in Woking, Surrey. When I became unwell and had to move out of our house, Bourne let the house for us and managed the property perfectly, including throughout Lockdown. In 2022 Bourne sold for us the property and achieved an excellent sale price for us. They were very supportive and even after Completion we have continued to rely on them for information we require as previous clients. Thanks to the excellent leadership of the then Manager and now Director, Andy, who has been at the branch for many years, all the Lettings, Management and Sales Team members of Bourne Woking Branch became like family to me. I miss Woking because of Bourne Woking Branch and I recommend then most highly. We wish Bourne great success now and always.

Grace · 13 June 2023

★★★★★ 5/5

Google

Didn't end up letting with Bourne in the end but they left a really good impression on me when I was viewing a prospective flat in Woking. Big thanks to Chase Jacobs in particular who was on the ball with everything, super friendly and reassuring, fanatastic service overall.

Hasan · 13 June 2021

★★★★★ 1/5

Trustpilot

Bourne yesterday..., infants trying to do an adult job

I had approached Bourne to help my friend find a bungalow property and I was bombarded by irrelevant emails with unsuitable properties. When I insisted that they stop wasting my time with these irrelevant emails, I was informed by a Senior Sales Consultant that "Unfortunately when we sent a mailout, there isn’t a preference to select houses or bungalows, would you like me to take you off our mailing list?". Aside of the basic literacy issues here, it is clear that they and their systems are incapable of meeting the needs of individual clients. More concerning is that when one of their staff did send me details of a bungalow that I was keen to view, I let her know that I was available the following Monday and she confirmed that a viewing would be possible at 4.30pm on the Monday. Although I did not respond to this offer until late on the Friday night, I assumed that it was going ahead, unless I heard otherwise, as they had the full day on Monday to forewarn me of any changes. I stood in the rain outside the property for 20 minutes before phoning Bourne to find out how much longer the viewing would be delayed and I was told that my viewing had not been confirmed as the staff member was unexpectedly off work on the Monday and had not seen my email. I was told that viewings were due to take place at the property at 5.15pm and, given that it was 4.50pm and that the Bourne office was only a 5 minute drive, I asked if it was possible that the person doing the viewings could come now whilst I was at the property before the 5.15pm appointment turned up. The phone was passed to the staff member doing the later viewings, whom I now know is the manager, and he was highly defensive in his tone, suggesting that I was at fault for turning up at the property without the other staff member re-confirming the viewing. My request to have a quick 5pm viewing prior to the 5.15pm appointment was denied and I was offered a 6pm appointment instead. I was quite shocked by the unhelpful attitude and expectation that I would wait a further hour in the rain until all the other viewings had been completed. I declined their offer. I waited a couple of weeks in the hope that the original staff member, who sent me the viewing appointment time, returned to work. Given that I was told I should have not turned up to the viewing time she offered without hearing back from her, I thought that she would eventually respond to my email, but no. Zero customer service. I emailed her to explain the above in case her colleagues had not made her aware. I also suggested that it might be useful to cc in a colleague or manager to emails regarding viewings so that someone could take responsibility for ensuring that all clients responses were acknowledged prior to viewings. I asked for the manager's email address as I wanted to make a complaint about the "process". The staff member "replied" to my email. This was the response in total: "I’m sorry you feel this way, here is my managers email address: email address removed for the purpose of Trust Pilot bourneestateagents.com." I had not mentioned anything about my feelings in my email to her, therefore I am unclear as to what "feelings" she is referring to. However, this "response" is bog standard customer services speak for suggesting that the issue is the client's feelings, not their customer service. As she had provided her manager's email address, I was able to cc him into my response to her and I quickly got a highly defensive email from him, with no reference to the valid points I made in my original email. Whilst I was shocked to learn that the person I had spoken to that day in the rain was the manager, I now understand why there are various issues with the team that he is managing; people are led by example. An unhelpful manager who is reluctant to resolve an issue and, instead, waste time blaming the client creates an unhelpful team. I hope that they remove me from their mailing list, as requested, asap, and that I never hear from them again.

Mary · 6 May 2023

★★★★★ 5/5

Google

Third property I've sold through Bourne now, always a consistent experience I'd never go anywhere else. They take as much stress out of the process as possible and everyone you speak to always seems to be able to help. Could not recommend Bourne more, good job!

Bradley · 13 June 2023